GE-供应商体系审核标准

1、GE4共应商体系审核标准GENERAL BUSINESS（总体营运）Organization and Management （ 组织与管理）Support Questions:1. Provide updated organization chart for your business 提供贵司的最新组织流程图2. Identify key staff members and responsibilities 确定关键成员和职责3. Outline responsibilities of key staff relative to operation objectives概括关键成员的职责Sc

2、oring:1. Limited organization with roles of key players not clearly defined. Company would have difficulty supporting a newprogram start-up without significant staffing and/or plant and equipment expenditures.有限的组织架构，关键人员未能清晰定义。企业在关键员工、场地、设备资金方面将不能 充分支持一个新项目的启动。3. Organization appropriate for scope

3、of current business. Roles are clearly defined and key players have ability to leadcompany to current objectives. Company has ability to grow, but would have to expand staff and facilities toaccommodate.企业组织架构能支持现有业务范围，角色清晰定义，关键人员有能力引领企业现有经营目标，企业有扩展空间，但需要扩充人员及设备能力。5. Organization is currently staffe

4、d to handle additional business. Roles are clearly defined and top positions are staffedwith leaders capable of successfully growing the company. Company is capable and willing to make expenditures to grow business.组织现有员工架构能满足业务增长，角色清晰定义且企业高层有能力成功引领企业成长， 企业有能力及意愿促进企业发展。Comments/Deficiencies:(Suggest

5、ed Category Weight 4) (Supplier Grade)Operational Goals (营运 目 标)Support Questions:1. What is your company mission? Key measurements? 贵司的使命？ 关键措施？2. What are your current year business objectives? 今年的业务目标？3. Compare current year objectives to historical performance.今年和以往历史成绩的比较4. Discuss business rei

6、nvestment. Give examples of domestic and international reinvestment.讨论商务再投资。举例国内和国外的投资5. Discuss your long-term business strategy. 长期公司发展策略6. Are there any outstanding legal issues facing your company that could potentially hamper your ability to supplyproduct under quoted circumstances?是否有突出的政策针对贵司

7、，从而能潜在妨碍贵司提供产品的能力Does your company have a legal and policies compliance program? 企业是否有遵守法 律法规的相关程序？Is there any outstanding regulatory or safety complaints still pending?是否有仍未解决的法规或安全投诉Scoring:1. Key measurements are neither defined nor communicated beyond staff level.Individual roles andresponsibil

8、ities not defined to include accountability for meeting objectives. Goals are limited toshort term with little long term planning evident.关键的绩效指标未在各层员工中进行定义或传递，个人角色和责任未能在目标责任状中清楚定义。目标仅限于短期目标，基本没有长期计划的证据。3. Key measurements are defined and communicated to all levels, and there is clear accountability

9、 for allkey measurements. Long and short term strategic planning is part of total business plan.关键绩效指标在各层员工中定义且传递，所以绩效指标有清晰的责任定义。长期及短期的战略计划是企业整个经营计划的一部分。5. Key measurements are defined in detail and communicated and integrated into the work plan of eachemployee. Progress to goals is updated on regul

10、ar basis to entire business.Strategic long termDocuincn t也k人02/1 也。Rev. MUW/1544/0Igrowth is an important part of business plan.关键绩效指标被详细定义和传递，并整合到每位员工的工作计划中。定期更新整体业务的 进展口长期战略发展是企业经营计划的重要部分.Comments/Dcfic 耻 nt ics(Suggested Category Weight S) (Supplier Gnide)Industry行业背景】 guutwrt Chi es Hotis:1. Des

11、tribe your major ci)nipetcnci<:s, 描述主要能力2. Arc offshore suppliers a factor in current or future sales? 后续业务发展方向.'带格式的：期目符号和编号3. Where arc your growth opportunities?哪里有增长机会4t4, What art yQur plan* to cspitatize on these i)p port uni ties?如何利用这些机会 S* Market shai'c, average annual growth 曰心

12、over the past 5 vears fbr your majorpHKhKtS?市场分额，过去5年来主要产品的平均年增长率袁0廿皿:1. BusineSN posit io nvd hi muintHm mall share of UitaL market or nkhc business withlittle funding for planningfor future growth or acquisition. Current product MTcrins provide limited ftrouih pntenii曲L业务定义为保持整体市场小份额或利基业务，仅有小部分小资金

13、用作未来业务发展。当前 产品提供的发展潜力有限a2. Biintss is positioned well relative to others in iruhistry, althnugh they may not be one of the key suppliers withinthe industry. Product line oFIeriiigs could provide opportunities for future growth potential*企业定位与行业其他企业良好的关联，虽然不是行业中关键供应商之一5现有产品可以为 企业发展潜力提供机会.S. Company i

14、s tkurly an industry leader and UEOtmnH fijr un abiikve-avtrftgc pnportlon of the total industry output.Pruduct line oftci ings are innovative and varkd enough to assure their market pkiH eldership.Dociunc*n t即卜乩0也。 Gov. MU»/JI544/OI企业为行业领军企业，在行业所占市场份额高于行业平均水平.现有产品的创新性和多样 性能保持其行业领军地位.C o tn 加4?

15、 11 fs/Defi ck tic ies:(Suggested Category Weight 5) (Supplier Grade)Fmtimi ExucutioTi(项目执行情况)Siu口port Qutrst迫力运K What progrtns are currentlv underwav in vour facilitv? 在贵司目前执行了哪些 项目.2 . Wh削 was the lust major program your eonipany completed? Hoiv long did it take fo complete?3 .最近完成的主要项目？花费多长时间来完成4

16、 . Arc there anv major progr»nn currently utukr consideration by vour conip»nv?5 .目前贵公司考虑进行哪些其他的重奖J(目？4. Outline program niana群merit personnel and rcsourets available tor program implementatiuii.概要项目管理人员和执行体系的可利用资源Scoring:1. Company has not implemcnkd a mid/major program in recent past Res

17、ources wnuld limit scopeof any program undertaking. GEA would iiave to Lend considerable resources to be assured ofsuccessful impkmentadoM.企业近期未能引入中/大项目，由于资源限制无法承担项目" PEESU可考虑借一定的资源 以确保其成功引入。3m Company has successfully implcnwrttcd mid/majnr programs in recent past. Resources wuuld limitProgra

18、ins to small or mid-sized. GEA would require a detailed imp I omen ration plan along with corrective action program befbre busmen coutd be uwarikd.企业近期有成功引入中/大项目，公司资源仅限于引入小型或中型项目，在业务成功授予 之前PEBU希望其提供一个详细的项目计划其中需包含纠正措施.5. Company successfully implements mid/major programs on a continuing basis. Resour

19、ces are either available or could be obtained to assure successful execution of program. GEA s resource involvement would be limited primarily to program management interface.企业持续引入中/大型项目。资源可用且可成功保证项目执行。PEBU的资源参与将仅限于项目的管理层面。Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)Supplier

20、/Customer Interface(供应商 /客户情况)Support Questions:1. Who are your major customers?主要客户2. Do your customers measure you? How?客户如何评估贵司？3. Who are your major suppliers? 主要供应商?4. How do you measure them? 如何评审供应商5. Provide examples of current reports and performance measures (e.g., on-time shipments, avail

21、ability by product).就目前的报告和执行方式提供一些事例Scoring:1. Company works primarily through blanket orders and has minimal contact with customers and supplier base.Quality, delivery and/or other issues are generally reactively handled on case by case basis.公司基本限于一次性订单，且与客户和供应商少有接触，质量、运输和其他事宜的处理均 为单个订单测被动处理，不够系统

22、化。3. Company employs a representative who, as the primary customer contact personally handles most quality, delivery or customer questions. The representative will involve his plan resources on an as needed basis.Customer/supplier relationships are recognized as being important and are handled in a

23、professional and amiable manner.企业有专人代理代理主要客户，负责处理主要客户的质量、运输和顾客投诉。如有需要， 此代表可支配其资源计划。顾客/供应商关系管理在企业中被重要定义，且以一种专业友 好的方式处理。5. Customer satisfaction is a key operational objective and company has systems in place to measure customer approval as well as supplier performance. Company has established progra

24、ms that proactively address customer satisfaction as well as supplier performance.顾客满意度是企业的关键运营目标之一，企业有可用的系统测量顾客批准和供应商表现。企业已经建立程序主动测量顾客满意度及供应商表现。Comments/Deficiencies:(Suggested Category Weight 3) (Supplier Grade)Pricing (价格)Support Questions:1. What percent of sales are international?海外销售的比例?2. Wha

25、t are your plans for expanding into international markets?扩充国际市场的计戈43. What competition do you see from international markets? 从国际市场看， 你彳门有何竞4. Are you willing to share your cost structure with your customers?是否愿意与客户共享成本结构Do you have a formalized program for cost reduction and waste elimination? 是否有

26、正式 的体系，对于降低成本和消浪费Do you pass cost savings to your customers? 是否把成本积累转移给客户Describe deflation/cost savings history over the past few years. 在过去些年内， 描述成本 节约历史。Scoring:1. Company competes primarily in local/regional markets, or supplies a niche product. Little competition in this market.企业的竞争优势主要在本地市场，或

27、仅限于利基产品。在行业市场中基本没有竞争力。3. Company competes nationally for business, with some international markets served (mostly North American). Has ability to compete internationally, however, current infrastructure could not support a large export business.企业主要竞争优势在国内市场，在国外市场中有一定的市场份额。由国际市场竞争力，然而目前的基础设施无法支持大的出口

28、业务。5. Customer base is worldwide due to ability to provide pricing competitive with anyone. Pricing has allowed them to develop a substantial international market base to complement domestic sales.客户群遍布全球基于其价格优势。价格优势使其可以开发大量的国际市场以补充其国内市 场。Comments/Deficiencies:(Suggested Category Weight 3) (Supplier

29、 Grade)QUALITY 质量Management Responsibility管理职责Support Questions:1. What is the quality policy, how is it communicated to ALL employees?公司的质量政策是什么？如何告知全体雇员？2. Do the shop floor operators have the freedom to stop production if a quality issue is suspected?怀疑质量事件发生时，工场操作者们有无自由停止生产？3. Are all senior man

30、agement personnel measured on the quality of the product?是否用产品质量评估所有高级管理人员4. Are the goals appropriate for the business? Are they tough enough? Is there evidence of a vision?目标是否与业务相符。是否太严？有何证据。5. What level of involvement does the management team have in dealing with quality issues? Is the Quality

31、Managerexpected to handle and resolve all issues?管理团队处理质量问题时涉及到哪一层？质量经理是否被认为是要处理各解决所有问题。Scoring:1. Quality organization exists, but there is no evidence of authority, vision, or strong tie to total business measurements.有质量组织架构，但没有证据证明企业有授权、可见的或连贯的可度量的经营目标3. Appropriate quality goals in place, but c

32、ommunication and tracking of the goals is not thorough.适用的质量目标可获得，但质量目标的传递、跟踪不彻底。5. There is clear evidence that well defined, effective goals are in place and communicated, and that the progress stoward those goals is understood by all levels of employees.又清晰的定义有效的质量目标，并有效传递，且目标别各层员工很好的理解。Comments/

33、Deficiencies:(Suggested Category Weight 5) (Supplier Grade)(建议权重：5);(供应商等级： )Documentation 文件Support Questions:1. Is the quality manual complete and up to date? Is it accessible to all employees and approved by upper management?质量手册完整及更新吗？是否为全体雇员所理解以及是否已被高层批准？2. Are there detailed quality instructio

34、ns posted at the work stations in the appropriate language?是否有详细质量指引用合适的语言摆放在工位。3. What is the process for change control?更改控制的过程是怎样的？How are shop floor drawings controlled and updated? Is there a master listing?工场图纸的控制和更新？有没有主要清单。Are specifications and control plans documented?参数和控制计划有没有文件化。Scoring

35、:1. Documentation exists, but does not cover all areas and is not complete.有文件，但文件未能覆盖所有过程，且不完整。3. Documentation exists for some, but not all areas, or is not complete.有部分文件但不全面。5. All documentation is complete and current, no nonconformity.所有文件完成，有效，并有效执行。Comments/Deficiencies:(Suggested Category W

36、eight 4) (Supplier Grade)Quality Planning 质量计划Support Questions:1. Are all new contracts reviewed prior to acceptance by appropriate personnel to ensure customer requirements are understood?是否所有合同在被接受前都有合适的人员评审过并确定已明白客户的要求？2. Do the reviews address supplier capability to meet customer requirements a

37、nd resolution of non-capabilities?评审有没有含关于供应商能力能否满足客户要求？及无能力时的终止？3. Are critical processes identified and quality plans developed to ensure process capability to 6 Sigma requirements?有没有制定关键的过程定义和质量计划来保证过程能力满足6西格码要求？Scoring:1. No procedure exists which apply to the quality system requirements or abi

38、lity of supplier to meet customer needs.Many important personnel in sales, engineering, purchasing or other customer interfaces are unaware of or excluded from quality planning activities.没有程序文件适用于供应商能力或满足客户要求的质量体系要求。营销人员、工程师、采购人员及其他客户层面的员工没有意识或参与到质量计划活动中。3. Evidence exists that almost all customer

39、requirements are defined, documented and receive capability assessment.Only one or two customer interfaces were unaware of some specifics of quality planning procedures. The shortcomings are not substantial in terms of capability assessment and have been corrected promptly.有证据证明所有客户的要求都被清楚定义，文件化，且有进

40、行能力评估。仅有一两个客户层面的员工未能意识到质量计划程序等某些特性，能力评估方面的缺陷及时纠正。5. All customer requirements are addressed with sound capability assessment.Corrective actions consistently investigate and improve contract review effectiveness to address non-compliance or customer complaints. Critical processes are 6 Sigma capable.

41、 所有顾客要求通过有效的能力评估得到解决，纠正措施有效执行和提高合同的有效审查， 处理顾客不符合和顾客投诉。关键流程为6西格玛方式。Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)Traceability/Inspection and Test 追踪 / 检验和测试Support Questions:1. Does the inspection and test plan include acceptance criteria, equipment, and documentation requiremen

42、ts?检验和测试计划有无包含接受标准，设备，以及文件化要求？2. Is incoming material held until the required inspections/tests are completed or necessary inspection/test reports are received and verified?是否拒收物料直至物料通过了要求的检验和测试或必要的文件已经被接受和已确认。3. Is material inspected and identified from raw material to finished product as required

43、by the inspection and test plan?有没有按检验和测试计划对物料进行从原料到成品的验证和定义？4. Are traceability records kept from finished product to raw material?有没有从成品到原料的追踪记录？Scoring:1. Traceability exists only within production process, but not to raw material. No inspection and test plan exists.可追溯性仅在产品过程中存在，在原材料中未能存在，无检验或测试

44、计划。3. Traceability exists from finished product to raw material, but no documented procedure exists. Inspection and test plan exists and a record of results/status accompanies material throughout the production process.从原材料到最终产品均存在可追溯性，但没有文件化的程序，有检验和测试计划，且从原材料到最终产品均由检验记录。Document No. .0.0Rev.

45、 14 11/15/015. Procedures are documented and maintained such that product can be traced from finished product to raw material.Specification and test plan exists (which includes acceptance criteria, equipment, and documentation) and a record of results/status accompanies material throughout the produ

46、ction process.有文件化的程序，并保持，产品可从最终产品追溯到原材料。检验和测试计划(包括接受 准则、设备、检验文件)且记录贯穿整个生产过程。Comments/Deficiencies:(Suggested Category Weight 4) (Supplier Grade)Process Control/Statistical Process Control 过程控制/统计过程控制Support Questions:1. Have procedures been established and maintained for monitoring the variation in

47、 processes?有没有确立和维护流程来监视过程偏差。Control Plan:控制计划Which departments (finishing, sub-assembly, etc.) 哪个部门(成品，半成品等)CTQ characteristics C T Q 参数Who does monitoring 谁监视?How often the characteristic is monitored (sample size / frequency)监视参数的频率(抽样大小/频率)Tools required (工具要求)Type of monitoring (SPC)监视类型(S P C)

48、If out of control, what action to take失控时的行动。Date and latest revision 日期/最新版本3. Are appearance standards in place?有适当的夕卜观标准？4. Have short term and long term capability studies been performed? 有没有做长/短期的能力分析?5. Are special cause variations in processes investigated and corrected?有没有在过程中 调查和纠正特殊偏差原因？Sc

49、oring:1. Little or no evidence of process control.无过程控制或过程控制有限3. Operators understand and work to station instructions.操作者理解 过程控制5. Procedures are documented and maintained such that product can be traced from finished product to raw material.Specification and test plan exists (which includes accept

50、ance criteria, equipment, and documentation), and a record of results/status accompanies material throughout the production process. 有文件户的程序并保持，Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)Metrology 方法Support Questions:1. Is inspection, measurement, and test equipment capable

51、of the required accuracy/precision (1/10 tolerance) andhandled/stored to protect accuracy and fitness for use?检验，测量，和测试仪器的精度是否达标(1/10公差)，保存是否能保证精度和能够使用。2. What are the results of the repeatability & reproducibility (R&R) studies( <20%)? When are they performed?重复性和重复能力的试验结果？ (R &R) &l

52、t;20%,什么时候做？3. Are calibration records complete for observed measuring and test equipment? 测量和 仪器的计量是否完成？-equipment type & identification -methods of calibration & adjustment-仪器类型&定义-计量和调试方法-location-acceptance criteria- 位置-接受标准-frequency of checks -corrective actions to address non-conf

53、ormity- 检查频率- 不一致的纠正行动4. Have appropriate actions been taken when measuring and test equipment is found to be out of calibration?当发现测量和仪器计量不合格时，有无适当的行动？-Previous test results checked for validity?检查前次测试的结果是否合格？-Upstream material held for retest?- 是否重测朔源的原料？-Customers notified if suspect material has

54、 been shipped?是否通知客户已出货的被怀疑原料？Scoring:1. Inspection, measurement, and test equipment is not capable of required accuracy/precision and is not calibrated regularly. ( R & R not performed or > 30% ). 检验、测量、测试设备精确度/准确度不能满足要求，或未定期校准。3. Inspection, measurement, and test equipment is capable of req

55、uired accuracy/precision, is stored to maintain fitness for use, is calibrated regularly, but no documented procedures or adequate records are kept. ( R & R < 30% ).监视和测量设备精确度/准确度满足要求，并被合适存储以维持合适使用，定期校验，但 无文件化的程序和记录5. Inspection, measurement, and test equipment is capable of the required accu

56、racy/precision, is stored to maintain fitness for use, is calibrated per documented schedule and procedures, appropriate actions have been taken when equipment is found to be out of calibration, and repeatability/reproducibility studies have been completed. ( R & R < 20 % ).监视和测量设备精确度/准确度满足要求

57、，并被合适存储以维持合适使用，根据文件化的 计划或程序进行校验，但设备不在校准值范围内时采取有效的措施且重复性和再现性完 成。Comments/Deficiencies:(Suggested Category Weight 4) (Supplier Grade)Corrective Action/Problem Solving 纠正行动/问题解决Support Questions:1. Is control provided for identification, documentation, evaluation, segregation and disposition of non-con

58、formingproduct?有没有对不一致的产品进行定义，文件化，评审，隔离，报废等处理的控2. Are records of non-conformance maintained for customer review?有无记录和维护不一致以供客户检查？3. Does written formal procedure exist for problem solving that defines root cause?有无正式文件定义根本原因并解决问题的流程？4. Do corrective actions have date of permanent fix and owner?纠正行动有无完成日期和责任人？4. Co