英语情景对话-电话

1、英语情景对话-电话 英语电话交流用语 1 Answering the ? Hello?（ 非正式的）你好 phone 接电话 ? Thank you for calling （公司名）.XXX speaking. How can I help you? 感谢你拨打我们的电话，我是 XXX，有什么可以效劳的吗？ 1 Introduci 介绍自己 ng yourself ? Hey Wen . It Huang calling.( 非正式的)温你好，我是黄 ? Hello, this is Huang calling. 你好，我是黄 ? Hi, its Tony from the XXX offi

2、ce here. 你好，我是 XXX 办公室的 ? This is XXX. 我是 XXX ? Speaking. Tony 1 - Asking tc someone speak with j ? Is Fred in?( 非正式的) ? Is Jackson there, please? (informal) ? Can I talk to your sister? (informal) ? May I speak with Mr. Green, please? ? Would the doctor be in/available? f Connecti ng someone ? Just

3、 a sec. Ill get him. (informal) ? Hang on one second. (informal) ? Please hold and ril put you through to his office. ? One moment please. ? All of our operators are busy at this time. Please hold for the next available person. i Making s requests pecial ? Could you please repeat that? ? Would you m

4、ind spelling that for me? ? Could you speak up a little please? ? Can you speak a little slower please. My English isnt very strong. ? Can you call me back? I think we have a bad connection. ? Can you please hold for a minute? I have another call. - - Taking a message for someone ? Sammys not in. Wh

5、os this? (informal) ? rm sorry, Lisas not here at the moment. Can I ask whos calling? ? rm afraid hes stepped out. Would you like to leave a message? ? Hes on lunch right now. Whos calling please? ? Hes busy right now. Can you call again later? ? Ill let him know you called. ? ril make sure she gets

6、 the message. Leaving a message ? Yes, can you tell him his wife called, please. with someone ? No, thats okay, Ill call back later. ? Yes, its James from CompInc. here. When do you expect her back in the office? ? Thanks, could you ask him to call Brian when he gets in? ? Do you have a pen handy. I

7、 dont think he has my number. ? Thanks. My number is 222-3456, extension 12. 1 - Confirmii informati ng on ? Okay, Ive got it all down. ? Let me repeat that just to make sure. ? Did you say 555 Charles St.? ? You said your name was John, right? ? ril make sure he gets the message. r Listening answer

8、in to an g machine ? Hello. Youve reached 222-6789. Please leave a detailed message after the beep. Thank you. ? Hi, this is Elizabeth. Im sorry rm not available to take your call at this time. Leave me a message and ril get back to you as soon as I can. ? Thank you for calling Dr. Mindins office. O

9、ur hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an emergency please call the hospital at 333-7896. Leaving a message on an answering machine ? Hey Mikako. Its Yuka. Call me! (informal) ? Hello, this is Ricardo calling for Luke.

10、Could you please return my call as soon as possible. My number is 334-5689. Thank you. ? Hello Maxwell. This is Marina from the doctors office calling. I just wanted to let you know that youre due for a check-up this month. Please give us a ring/buzz whenever its convenient. Finishing a conversation

11、 ? Well, I guess I better get going. Talk to you soon. ? Thanks for calling. Bye for now. ? I have to let you go now. ? I have another call coming through. I better run. ? rm afraid thats my other line. ? ril talk to you again soon. Bye. 商务电话英语实战宝典 u B r* 4 B RE r L. r” r1 1 r 1 T 1 I 1 . Beijing Tr

12、ading Campany . May I help you ? 北京 贸易公司。请问有何贵干？ : I I 2 . We have two Zhongs 我们这里有两位先生姓钟。 3 . Is that Bob Zhong , or John Zhong ? 你要接Bob钟，还是John 钟？ 4 . I m sorry , he s not in the office now 很抱歉，他现在不在办公室。 5 . Do you have any idea when he ll be back ? 你知道他何时回来吗？ 6 . I have no idea (when he ll be bac

13、k .) 我不知道(他何时回来)。 7 . Can you ask him to call me when he comes back ? 他回来时请告诉他打电话给我好吗？ 8 . It s urge nt . 有急事。 9 . I m sorry but he s in Sha nghai on bus in ess 很抱歉，他出差去上海了。 10 . Probably sometime tomorrow 可能明天（回来）。 11 . Is there anyone else who can help me ? 有没有其他的人能帮我？ _ I 12 . OK . I ll just put

14、you through 好的，我这就给您转接。 13 . Just a moment , please 请稍候。 14 . You re welcome . 别客气。 15 . Is Mary there ? 玛丽在吗？ I I 16 . Mary is out right now 玛丽现在不在。 17 . Why don t you c all back later this after noon ? 您不妨今天下午再打来。 I I 18 . When will she be back ? 她何时会回来？ 19 . Will it be too late if I call around 1

15、0 : 00 this eve ning ? 如果我在晚上10点左右打来会不会太晚？ Dialogue A (A : Receiver B : Smith ) A : Good morning . Beijing Trading Company . May I help you ? I I B : Good morning . This is Mr . Smith of King Electronics Compa-ny . I d like to speak to Mr . Zhong , please . A : We have two Zhongs here . Is that Bob

16、Zhong or Joh n Zho ng ? B: Bob . A : Mr . Bob Zhong in the Overseas Sales Division ? B: Right . A : I m sorry , he s not in the offic e now B : Do you have any idea when he ll be back ? A : I m sorry , I have no idea B : Can you ask him to call me when he cames I I back ? It s urge nt . A: Yes , I w

17、ill , Mr . Smith . t I I 1 B : Thank you A : You re welcome . Dialogue B (A : Receiver B : George Richter C : White ) A : Hello . ABC Gompany . May I help you ? me ? A : Of course . Miss White is the export I I manager . Would you like to speak to her ? B: Yes , please . A : OK . I ll just put you t

18、hrough . I I B : Hello . This is White speaking . Can I help you ? A : Hello . This is George Richter of Beijing Trading Company . Is it possible to make a change in our order ? The order number is1518 I I C: And what kind of change did you want to make , sir ? B : Well , we ordered twenty E-4800s ,

19、 but we want to cha nge them to P-6800s L : Just a moment , please Oh , m sorry , but they have already bee n sent Dialogue C (A : Mary s father B : Jane ) A: Hello . B : Hi . This is Jane .Is Mary there ? A : I m sorry . Mary is out right now . She went shopp ing with her Mom . B : When will she be

20、 back ? A : I m not sure . Why don t you call back later this after noon ? B : Will it be too late if I call around 10 : 00 this eve ning ? A : That s all right . We don t go to bed early . B : Thank you . Bye ! A : Good-bye . I I Words and Expressi ons trade vi 做生意；交易 compa ny n 公司；商号 electronics n

21、 电子学 oversea (s) a 海外的 sale n 出售，出卖 divisio n n 分，分割，分裂 urge nt a 紧迫的，催促的 bus in ess n 商业；营业；商店 probably ad 很可能；或许，大概 export / vt .输出, 把出口 order n .等级，序次，秩序 send vt .送，寄 aro und prep .在 . 周围，环绕 外企办公室电话英语 1. ABC corporatio n. May I help you? ABC 公司，我能帮你什么吗？ 这句话算是制式的讲法.一般接起电话 的人通常会先报公司的名字 “ ABC corpor

22、ation “，然后再说，“ May I help you? “或是如果要更客气一点的话 则可以说 “ How can I help you? “（我该怎么帮你？），因为这样的问 法表示我 该怎么帮你，而非我 需不需要 帮你？但基本上 “ May I help you? “ 跟 “ How can I help you? “都很常见就是了 .不过如果是机 器接的电话，则听到的多半是这样， Thanks for calli ng ABC corporati on, if you know your party s last name or extention, press 1. If you w

23、ant to recieve in formati on or publicati on, press 2. If you want to talk to the operator, press pound sig n or remai n on the line. 感谢你打电话 到ABC来，如果你知道你要找的人的姓 或是分机号码，请按1,如果是想要本公 司的简介或出版品，请按2,如果是要找 总机，请按#,或是请别挂断 2. And you are? 你是？ 如果人家打电话来是要找你的上司， “ May I talk to your manager? 我（ 能不能跟你们经理讲话?）这时你总不能

24、 糊里糊涂地就把电话拿给经理说，说不定 人家是打电话来跟你经理勒索一百万的呢！ 所以通常我们一定要先确定打电话来的是 谁.最客气的问法是，“ Whom I am speaking with? “ 或是 “ Whom am I talking to? 我正在跟谁讲话呢?） 但是人家一听是像我这种小毛头打电话找 他们经理，他们就会用比较口语的说法， “ And you are? “你是?）如果人家这 样问我,我就可以答,“This is Beni in. “像是 “ And you are? 这么 口语的英文书上大概学不到，但这却是老 美天天在用的句子，只怕你学了之后还不 敢用.其实真的不用怕.越

25、简单的句子老 美越听得懂.而且事实上 “ And you are? “这句话还有许多适用的场合，例如 在公司的接待处 （receptio n）. 来访的 客人如果说,“ I m looking for Mr. Wolf. “我要找伍夫先生）接待小姐就可 以反问他，“And you are? “ （你是?）所 以像这种简单又好用的句子大家一定要记 起来喔！ 3. I ll put her on the phone. Just a second. 我会请她听电话，请等 一下. Put someone on the phone 这 个片语就是说请某人听电话.例如你打电 话找你女朋友，结果女朋友的同事

26、接了电 话，就开始跟你东扯西扯，问你们昨天是 不是吵架了啊？什么时候要结婚啦，这时 如果你实在不想跟她讲了，就可以说， “ Could you please just put her on the phone? “ （你能不能请她来听电话 啊?）反过来如果今天是你接到了电话， 结果要找的是别人，你就可以说，“Ok. I II put her on the phone. Just a sec on d. “好,我会请她听电话，请稍等 一下.） 上面讲的 put some one on the pho ne, 指的多半是只有一只电话时 但如果像公司里有许多分机，则用转接 transfer 或是 r

27、edirect. 会比较恰当. 例如同样的情况你可以说，“I m transferring your call. 或是 “I redirecti ng your call. 我帮你转接 到分机给她.）如果是接线生转接的话，他 们有时就只简单地说，“One moment, please. “或是, “ OK. I ll put you through. “ 4. Would you mind holdi ng for one min ute? 你介不介意稍微等一分钟 啊？ 在美国如果有机会打电话给客户服务 （Customer Service） 部门，如果没意 外的话都会听到以下的电话录音，“ A

28、ll of our represe ntatives are curre ntly busy serv ing their customers. Your call will be an swered in approximate 5 minutes “ （我们所有 的客服人员都在忙着服务他们的顾客，请 等五分钟后，就会有人接听你的电话）,然 后十分钟过去了， “ Please continue to hold, your call is very importa nt to us. “请继续等候，你的来电对我们非 常重要）.所以大家要知道，老美基本上对 这种无止境的等待是深恶痛绝的所以要 记

29、得，如果人家打电话来，千万不要因为 听不懂就说，“ Hold on “，然后就跑去求 救兵，这对打电话来的人是十分不礼貌的 如果万不得已一定要请他稍候，我们要客 气一点地说，“Would you mind holdi ng for one minute? 所以记得 要给对方一个明确的时间，例如one second 或是five minutes 不要让对 方无止境地等下去.但是如果一分钟到了 你还没忙完，则最好再说一次，“ Sorry, I am still on the pho ne. Could you hold for ano ther mi nu te? “对 不起, 我还在讲电话，能不

30、能再请你稍候一分 钟.) 5. He s out for lunch. Would you like to try aga in an hour later? 他出去吃午餐了，你要不要一小时后再 打来? 受到中文的影响，许多人要讲某人出 去吃午餐了常会说成，“ He we nt out for lunch. 其实这个went 是多余的, 通常老美只讲 be out for somethi ng 就行了 .如果要再简化一点，单说，“ He is on lunch. 或是 “ He is on (lunch) break. “他正在休息时间.) 这样子也可以. 如果别人要找的人不在，通常我们有二

31、种选择，第一种是请别人晚点再打来，除 了像例句用 try again/ call again 之 外,我们也可以用 call back/ try back这样的讲法.例如你可以建议别人 “ Why don t you call back in 30 minutes? “ （你何不30分钟后再打来 呢?）第二种选择就是请对方留言，客气 一点的讲法是,“ May I take your message? “ 或是 “ Would you like to leave a message? “ 你想留言 吗?） 6. She is not here but you can call her mach

32、ine. 她不在这里，但是你可以打她的电话答 录机. 老美管电话答录机叫 an swering machi ne 或是也有少数人叫 an swer mach ine. 但是在一般的对话中常常简 称 machine. 例女口 “You can call her machi ne. “就是说，你可以打她的 电话答录机留言.或是你打电话给某人， 但你想他很可能不在，这时你就可以说， “I m expecting a machine. 我想 会是电话答录机接的电话.）如果是 “ I want to check on my mach ine. “则是说我要检查电话答录机 里的留言. 记得喔！通常人家讲s

33、omeone s mach ine 时百分之九十九都是指电话答 录机而言，你可别傻傻地问人， “ Answering machine? “ 像六人行 (Friends) 里有一集 Chandler 说, “I got her machine. 结果 Joey 还 呆呆地问他,“ Her answering machine? “ Chandler 就讽刺 Joey 的无知说,“ No. interestingly eno ugh, her leaf blower (mach ine) picked up the phone. “ (很有趣喔，不是电话答录机喔 而是她的吹落叶机接的电话.)注：美国

34、的 萿叶都不是用扫的，而是用吹的，很神奇 吧？而leaf blower 就是那种背在身上 拿来吹落叶的机器啦！ 7. I m interested in your CRM software. Can you give me an quote? 我对你们的客户关系管理软体有兴趣， 能跟我报个价吗？ 之前讲的都是别人打电话进来要怎么 回答，现在要讲的是如果你打电话给别的 公司要怎么讲通常你会打电话给别的公 司不外乎以下几种状况：询价，下订单， 追踪订单，应征工作，推销产品等等首 先谈到询价如果只是要请对方大略地估 个价钱，你可以说,“Can you give me a quote? “ 或 “ C

35、an you give me an estimate? “但是提醒大家，这个 quote 发/kwot/ 的音，记得要特别 强调那个/wo/ 的音，不然老美会以为 你在说 coat /kot/ 或是 court /kort/ 这个字.这种情况就发生在我身 上不只一次，有一次拿车去修车厂估价， 我跟技工说, “Can you give me a quote? “ 他却回答我，“ You need a coat? “ 扯 了半天他才搞懂，后来我才知 道原来自己quote 的音发错了 .所以最 好的办法就是用estimate, 这个字是 绝对不会发错的. 另外,estimate 和 quote 也可以 指报价单而言，例如你可以要求别人， “ Can you send me a sample with an estimate ASAP? “ （能不能请你尽 快送一份样品和报价单给我?） 8.1 d like to place an order for a DL-1100 color prin ter. 我想要下一份DL-1100 彩色印表机