E-mailBusinessEnglish

1、E-mail 商业实用英文 主旨说明，提供您简化书信内容的解释： 1. Quotation 报价 2. Sample 样品 3. Catalogue 型录 4. Order/purchase orde订单 5. Con tract 合约 6. Shipme nt 装船（运）7. Damage 损坏 8. Shortage 数量短缺 9.Complaint 抱怨 10. Agency 代理权 11. Payment 付款 12. Inquiry 询问较长的主旨说明，以提醒收信者注意您的商用 书信，但是以不超过五个单字的简易句子为原则，以免过于冗长： 1. Making an appo in tm

2、e nt 安排会议 2. Look ing for Customers 寻找客户 3.Exte nding Busin ess 拓 展业务 4. Trade Proposa 商务计戈 U 5. Agreeme nt on Con ditions of Busin ess 交易条 件协议 6. Trade Inquiry 商务询价 7. Selling Offer 卖方报价 8.Buying Offer 买方报 价 9. Placing an Order 下订单 10. Follow-up 进度查询 11. SalesContract 买卖契约 12. Claims and Adjustme n

3、ts 索赔与调处 13. Establishme nt of Agency Ship 建 立代理 关系称谓Dear Sir,：敬启者，用在只知其人不知其名的状况下。My dear Sir,：敬启者 ，用在只知其人不知其名的状况下。 Dear Sirs,:敬启者，用在只知为一群人中的某一人。Dear Madam,：亲爱的小姐，表示对不分已婚或未婚也不知其名女士的称呼。Dear Mr.Mrs. Wang,：亲爱的王先生王太太，用在知道对方的姓氏。Dear Miss Jones：, 亲爱的琼斯小姐 ，表示对未婚女士的称呼。Dear Ms. Jones：, 亲爱的琼斯小姐 ，表示无法确定对方是否已婚或

4、未婚的女士 称呼。Dear Doctor Wang； 亲爱的王医师，用在知道对方的职称。Gentlemen:： 敬启者 ，用在只知为一群人中的某一人。To whom it may concern,：贵宝号钧鉴，用在不知道收件者是谁或写给公司、 部门时使用。Dear Chris, ：亲爱的克里斯 ，用在熟悉对方的情况。Hi Chris, :嗨，克里斯，用在与对方有一定的交情的情况。Opening开场白：1.简单打招呼，例如：Its been a long time since 自从已经很久了 2.已知道对 方的问题We are terribly sorry for-关于我方很抱歉 We hear

5、 from-我方得知We regret to know 很抱歉得知3.已收到对方的来信 Thank you very much for your letter dated谢您 日期的来信 We are pleased to receive your letter 很高兴收到 您的来信 As requested in yourletter 根据您来信要求 4. 回复对方的询问 In response to your letter复您的来信 Asregards to 事关 事件 In connection with 这是有关于 事件。客套结束语 1. 期待语句，例如 “be looking for

6、ward to 静待得到： We look forward to receiving yourreply.我方期望得到您的回复。I am look ing forward to your comme nts.我将静待您的建议。2.感谢语句，“ Tha nk you for 感谢您的 : Thank you for your close cooperationwith us in this matter 感谢您 对于此一事件的协助。Tha nk you agai n for your atte ntio n感谢您对于此事的注意。3.要求语句，“Please tellinform usW告诉”通知

7、我方 Please inform us yourdecisi on soon 请尽快通知我方您的决定。Please tell us whether you may accept it.请告知我方您是否会接受。4.询问语句，“Will you please-能请您: Will you please replyus before this Wed nesda 能请您尽快在这个星期三前回复吗？Willyou please send us a copy of your latest catalogue?请您寄给我方一份您的最新目 录吗？ 5. 坚信语句，“We trust believ、eawait

8、”我方相信坚信、等待 ：We trust youwill now atte nd to this matter without furtherdelay.我方相信贵公司会毫不延误 地关心此事件。 We await your satisfactory to our quotation service product.我们 等待贵公司对我们的报价 服务、商品 感到满意！ 6. 谦虚语句， “You are the welcome to ，”欢迎 ，例如： You are always the most welcome to contact us.迎 您随时与我方联络。You are welcome

9、 to ask us for any cooperation.迎您随时要求 协助。敬辞： Sincerelyyours,Very sincerely yours,Faithfully yours,Yours very truly,Very respectfullyyours,Regards, Best regards,Best wishes,Warmest regards, 用商业例句 $自我介绍 $提议会面 $约定会面时间 $无法如期会面 $更改、延后 会面时间 $提议 $代理权 $询价 $报价$议价 $样品、目录 $回复 $订购前 $已 订购 $运送 $出货 $商品解释 $付款 $协调 $

10、争执 $抱怨、赔偿 $道歉 $结语自我 介绍 Introduction 实用例句 We are desirous ofextending our connections in your coun try.我们拟拓展本公司在贵国的业务。Wehave bee n hav ing a good sale ofumbrellas and aredesirous of expa nding our market to your coun try 我 们的雨伞一 直很畅销， 而我们想要在贵国扩展敝公司的经营市场。We have the pleasure of in troduc ingourselves

11、to you asone of the most reputable exporte 我 们有这个荣幸 向您介绍敝公司是一家信誉优良的出口商。 BCQ is an ISO, UL and NSF certified company. BCQ 是一家ISO、UL 和 NSF 合格认证的公司。We shall be much obliged if you will give us a list ofsomereliable bus in ess houses in Japan. 果您能提供敝公 司一些在日本具有可靠信誉的公司名单， 敝公司将感激不尽。 We would appreciate it

12、if you could kindly introduce usinyour publication as follows: 如果您能在您的出 版品上刊登敝公司以下说明，敝公司将感激不尽：We specialize in this line of bus in ess 我 们专门经营此项服务。We have been en gaged in this bus in ess for the past 20 years 敝公司从事这个业务已经有廿年的经验。Because of our past yearsexperie nee, we are well qualifiedto take care

13、of your in terest 因 为我们过去的经验， 我们具有极佳的胜任能力来照顾您的权益。 Our company is well-established and reliable.我们公司有口皆碑且信用可靠。We have close bus in ess relati ons with thedomestic privatee nterprises 敝公司与国内私人企业有非常密切的商务关系。 Wehave four manufacturing plants in different countries:China, Japan, Spain and Philippi ne.我们在不

14、同的国家共有四个制造工厂：中国大陆、日本、西班牙及菲 律宾。We have fullcon fide nee that we will meet all your requireme nts 我们有信心可 以满足您的所有需求。提议会面 Appointment 实用例句 Id like to make an 即 pointment to see you 我想要跟您约个时间见面。Would it be possible for us to talk to Mr. Black in perso nabout that?我们可否亲自跟布来克先生谈此事？Mr. Whitewould like to co

15、me and see you 怀特先生想登门拜访。 Could we meet and discuss thematter in a little more detail?我们可以见面再详细讨论一下这件事吗？Couldwe get together and discuss it a little more 我 们可否见面时再多讨论一下？ Iwon der if it would be possible for us to meet you at youroffice 能 不能在你办公室见 个面？ Could I see Miss Jones sometime next week 下个星期我能找

16、个时间跟琼斯 小姐见个面吗？ Id like to meet Mr. Cruise at four oclock in the afternoo n 下午四点 我想跟克鲁斯先生见个面。Id like to see you tomorrow if you have time.如果您有 空我想明天跟您见个面。 Should I visit you, or would you like to come over hereand talk about it?我能去拜访您或是您要过来讨论呢？How about come to my office?你觉得来我的办公室如何？ I would like to

17、talk about it more often if you havetimetomorrow .假使你明天有空，我想要多讨论一下What do you say if we talkabout it at your office?你觉得我们在你的办公室讨论如何？I will have Debbie andMartin visit you and talk about itformally. 我会请黛比和马丁拜访你并正式地讨论 这件事。Would you arrange a formal appointment for us 您能为我们安排一个正式 的会议吗？约定会面 Arrange for

18、an appointment 实用例句 What do you think?你觉 得呢？ What doyou say five oclock?你觉得五点如何？ When can we meet to talk? 什么时候我们能见面谈谈？When is it co nve nie nt for you?您何时方便呢？ Whattime would be con ve nient for both of you?您们两个人什么时候方便呢？How aboutthe day after tomorrow at five oclock p.m.?后 天下午五点如何？ How about tomorro

19、w night at seven oclock? Is it OK with you?明天晚上七点如何？你可以 吗？ How about fouroclock in my office?四点在我的办公室如何？How aboutn ext Mon day or the day after tomorrow?下 星期一或是后天如何？ Are you free n extTuesday at two oclock p.m.下 个星期二下午两点您有空吗？ Could we make aten tative 即 poi ntme nt for Friday?我 们能暂时先约在星期五吗？ Lets ten

20、 tativelysayn ext Wedn esday at four oclock p.m 我们暂时约定下星期三下午四点。How aboutten a.m. i n my office? I will arrange this meeti ng 早上十点在我办公室如何？我会 安排这次会议。Are you free right now? I really need to talk about it with you.你现在 有空吗？我真的必须和你讨论一下。确定会面时间 Make sure for the appointment 实用例句 Seeyou soo n.不久之后见。门 I see

21、you at eleve n 那就点见。Any time you say 什么时候都可以。An ytime between three and five 三点到五点都可以。rm free after three oclock. 三点以后我有空。 Which one do you prefer? Two or four oclock?两点或四点你比较喜欢哪一个？I thi nk three oclock is much better 我觉得三点比较好。 Ill be out of town next Wednesday, but anytime after thatwould be finewi

22、th me.下星期三我会出城去，在这之后我任何时间都可以。Please call on me any timewhe n it is convenient for you 欢迎来访，只要任何时候您方便时。Pleasecall on me it suits you 你方便时都随时欢迎光临。Ten oclock is fine with me.我十点 可以。Just give me a call before you come ove 你来之前打个电话给我就可以了。 rm looki ngforward to meet ing Mr. Jacks on.我期待和杰克森先生见面。We arereal

23、ly looki ng forward to this 即 po inment.我们真的很期待这次的会面。Well beexpecting you all.我们期待您们的光临。Well be waiting for Henry and Eileen.我们 恭候亨利和艾琳的光临。无法如期会面 Cancel the appointment 实用例句 rm sorry, I have anappo in tme nt with one of my clie nts tomorrow 抱 歉，我和我的一个客户明 天有约会。rm afraid rm busy all day tomorrow.恐怕明天我

24、会忙一整天。 I am afraid I could nt make it.我恐怕无法到达。I am afraid it is a little late for me.我觉得对我而 言恐怕有一点晚。rmexpecting some visitors tomorrow morning.明天早上我要接待 一些客人。Carl said he isunable to be ther 卡尔说他无法到达那里了。Somethingurge nt has happe ned. We wont be able to makeit tomorro 有急事发生。明天我们去 不成了。rm afraid Mr. Jo

25、nes has to can cel your appo in tmen 恐 怕琼斯先生必须取消 和你（们）的约会。I am not sure. I have to check my schedule 我不确定，我要查看我 的行程。 I dont know. I am afraid I will be busy all day long tomorrow. 我不知道。 我 担心我明天一整天都会很忙。 I am not sure about it. Can I inform you later this week? 这件事我不确定，我可以本周晚一点通知你吗？ Would you like to

26、decide on ano ther time?您要不要选定别的时间？Louise and I have to can cel tomorrowsappointment. 刘易斯和我必须取消明天的约会了。 Neil asked me to inform you that he isnot going to visityou tomorrow. Something happened, so he has to fly toHong Kong thisafternoon.尼尔要我通知你，他明天无法去拜访你了。发生一些事，所 以他今天下午要飞去香港。更改、延后会面 reschedule postp

27、one 实用例句 I dont thi nk its a good idea. Icould nt make it 我觉得这不是一个好点子。 我可能办不到。 rm afraid r II have to postp onethe appo in tme nt 恐怕我必须把约会延期。 Can we make our 即 poi ntme nt a little later?我们的约会可以往后延些时间吗？Could youchange the schedule for me 你能帮我更改时程吗 ?You did change the appointment, didnt you?你有更改约会的时间

28、吧？没有吗？I ask you to postpo ne tomorrowsappoi ntme nt.我要求你把明天的约会延期。I have to go to Hong Kong this after noon. 我今天下午必须去香港。We may be a little late but please wait for us 我们可能会晚 一点到， 但是请等我们。 Would you like to reschedule the 即 pointment 您要重订会 面时间吗？How about Thursday at the same time 星期四同一个时间好吗？ How does F

29、riday at thesame time sound to yoi 您觉得星期五同一个时间如何？Wouldyou please tell Andrew I have to postp one our meeti ng 能请你告诉安德鲁我必须将 会面延后吗？ I prefer not to postpo ne the schedule 我比较倾向不要延后行程。I wouldrather not change the time 我倒宁愿不要更改时间。提议 Proposal 实用例句 My proposal is that-我的提议是 Here is what I proposed 以下是我的提议

30、 Myproposal has two parts. They are 我 的提议分为两个部分，也就是 We should be glad ifyou would help us with your suggestio ns 如果您能提供我们您的建议，我们 将会非常高兴。 There are a few points which Id like to bring up concerningthe con tract.关于合约，我想提出几点看法。We are con fide nt that if you give us anyopport unity to deali n your produ

31、cts, the result will be en tirely satisfactory to you 假使 您能给敝公司这个机会销售贵公司的商品，我们有信心结果将令您非常满意。We feel you will be interested in our new prouducts whichare shortly to introduce tothe trade 我方认为贵公司会对我方甫上市的新产品感到兴趣。Accordi ng to myproposal, dont you thi nk about it?根据我的计划，你不仔细考虑一下吗？代理权 Agency实用例句 We are ve

32、ry interested in acting as your agent.公司对担任贵公 司代理一事非常感兴趣。 We are sure that you know very well the advantages ofreprese ntati ons 敝公司确信贵公司非常了解代理商的好处。We shall be muchpleased to act as your sole age nt in Swede n for your produc 我们非常乐意能成为贵公司在瑞典的独家代理商。 We ask to be the exclusive agency for your computer

33、s inTaiwa n.敝公司请求作为贵公司计算机在台湾的独家代理商。We would like toexpress our in terest to be the supplierthat you are look ing for 敝公司对成为贵公司 正在找寻的供货商具有兴趣。We should be glad if you would consider our applicati on toactas age nt for the sale of your product 假 使贵公司愿意考虑敝公司 所提成为贵公司商品销售的代理商， 敝公司将非常欣喜。 We write to ask if

34、 you are interested in extending yourexportbusiness to Taiwan by appointing us agents for the saleof your products 敝公司来函欲了解，贵公司是否有意指定敝公司为销售代理 商，拓展出口商品至台湾销售的业务。Wed like to be your agent handing your export trade withEurope 敝公司愿做贵公司的代理， 办理贵公司对欧洲的出口贸 易。With many years marketing experience, we offer our

35、serviceas your agent inCan ada 我们在此行业中已有多年经验， 可以提供担任贵公司在加拿大的代理服 务。 Withmany good connections in the line, we write to actas your age nt in Spaii 我 们在此行业中已建立良好的关系， 敝公司足以提供担任贵公司在西班牙的代理业 务。 Because youare not directly represented in Taiwan, wedlike to offer to be your agent 因为贵公司在台湾还没有直接的代理人，我们欲提供担任贵公司

36、在台湾的 代理商。 We are desirous ofexpanding the business and propose asole agency agreeme nt for your magaz ines fordurati on of ten year 我们意欲扩大业务，今提出 成为贵公司杂志为期十年的独家代理协议。 Regarding your proposal to represent us for the sale of oursporting cloth, we havedecided to appoint you as our generalagency in France

37、 关于贵公司建议销售我方运动服饰，我们已决定委托贵公司为我方在法 国的销售总代理。 Thank you for your letter ofSeptember 30 in which youindicate your desire to act as our sole age nt for our productsin Taiwa 很感谢您九月卅日来 信，说明贵公司欲成为敝公司商品在台湾的代理商。 Wehave now made our decisi on to accept your proposala nd to appo int you as our sole agent in Norw

38、 我们 已经决定并接受贵公司的计划， 指定贵公司为我方在挪威的独家代理商。We have appo in ted you as our sole age nt in Italy for aperiod of five year 我们指定贵公司为 我方在意大利为期五年的独家代理商。 We appreciate your request to act as ouragent in your country,but we think it is premature for us to enter into agency agreeme ntat the prese nt stag 感谢贵公司要求成为

39、我方在贵国的代理，但我们认为现阶段签订代理协议尚为时过早。 Regarding the question of agency, we should thinkit is no tabout the right time for us to con sider it.关于代理的问题，我们认为现 在不是讨论此问题的时机。 Unfortunately, we have already signed a contract for a periodof fiveyears with another supplier in Taiwan 不幸地，我们已经与另外一位在 台湾的供货商签订了五年的合约。 We

40、are obliged to decline your offer of sale age ncy proposa 我们被迫拒绝您所提关于销售代理的计划。We regret that we cantgrant your request as we have already appo in ted an age nt in your county憾，敝 公司不能答应贵公司的要求， 因为敝公司已经在贵国指定了代理商。We have decided to entrust BCQ with the exclusive age ncyfor our products in Italy 我 们已经 决定委

41、托 BCQ为我方商品在意大利的独家代理。 Thank you for your letter of September 25, in whichyou show your in terest in being our supplier.谢谢您九月廿 五日来函表示有兴趣成为敝公司的供货商。询价 Inquiry 实用例句 We wouldlike to make an in quiry.我们想要询价。We would like to know the price exclusive of tax ofyour PDA.我们想要知道你们的 PDA 不含税的价格。A client of mine en

42、quiries for 100cases Black Te 我的一个客户询价 100 箱红茶。We are desirous of your lowest quotations for hair driers 我们想要贵公司头发吹风机的最低报价。rmbuying for chain stores in Australia. They are interestedin Chinaware. Id like to make anin quiry.我是为澳洲的连锁店采购商品，他们对瓷器非常感兴趣。我想询价。Please send us your best CIF quotatio n for mic

43、ro wave over 请报给我们微波炉最 优惠的 CIF 价格。When quoting, please state terms of payment and time ofdelivery. 贵方报价时，请注明付款条件和交货时间。The above inquiry was forwarded to you on January15, butwe havent received your reply until now. Your early offer willbe highly appreciated上述询价已于一月十五日发给贵公司，可是我们到现在还没收 到你方答复，请早日报价，不胜感

44、谢。 We have many enquiries for the un der-me nti oned goods 我 们收到许多下述货品的询价单。Will you please send us acopy of catalogue, with detailsof the prices and terms of payme n 请寄给我方一份型 录，并注明价格和付款条件。 Please quote us yuor best offer for the above inquiry basedonFOB Taiwan as well as CIF New York 青提供以上产品报价，以 FOB

45、 台湾 和 CIF 纽约为报价条件。 报 价 Offer 实用例句 Thank you for your inquiry. Please tell us the quantityyourequire so that we can work out the offer 感谢贵方询价。请告 诉我们贵方所需数量以便我方报价。 We welcome your enquiry of July 30 and thank you for youri nterest in ourproducts 很高兴收到你们七月卅日的询价，并感谢你们 对敝公司产品的兴趣。Wewould love to make an of

46、fer about sport ing T-shirts 我 们很愿意对运动 T 恤提报价。 I take great pleasure in receiving your offer letter datedMay10, 2003 on the running shoes 我很高兴收到您二 OO 三年五月十日有关运动 鞋的报价。 We have received your enquiry and will give you a quotationfor 100 doze ns oftable lights as soon as possibl 我们已收到你方询价，将尽快提供贵公司 一百打的桌

47、上型电灯的报价。 Any increase or decrease in the freight after the date ofsaleshall be for the buyers accou n 出售日后运费如有上涨或下跌，均归买方负担。 Ween closed a copy of our price list 随 信附上一份我们的价格清单。All prices aresubject to cha nge without notice 所有的报价随时会更动，恕不另行通知。 Thisquotation is subject to your reply reaching here on o

48、rbefore January of 2 此 0.报价以 在一月廿日或一月廿日之前收到你的答复才有效。 As the prices quoted are exceptionallylow and likely to rise,we would advise you to accept the offer without delay 由于所报价格特别低，并可能涨价，建议贵公司立即接受此报价。Please find the attached in formatio nand our best offer forour product 请参考附件数据和我们 所提供最优惠的产品价格。 Wehope y

49、ou will be satisfied with our samples and quotatio ns 我们希望贵公司能对我们的样品和报价感到满意！The Japa nesequotati on is much lower.日本的报价就比较低。 This is a comb ined offer on all or nonebasis 此为联合报价，必须全部接受或全部不接受。We renew our offer of April 10 on thesame terms and con ditio n 我方基于原来条件更新四月十日之报价。Thequotation is subject to

50、prior sale 这个报价有权先售。议价 Bargain 实用例句 Theprice you offered is out of line with the market, so itis beyond what is acceptable to us. 你方的报价与市场情况不相符，故我方无法接受。Your suggested price is rather on the lowside.你方建议的价格偏低。It is the lowest price that we can offer you now.这是现在我们所能提供最便宜的价格。 The price we offered has

51、hit bottom and will soonpick up 我们提供的报价已达到最低点，不久价格就会回升了。The price is in line with theprevaili ng market and there isno room for reductio n 价格与目前市价一 致，没有降价的余地了。 We may offer you a special discount of 10%我. 们可能提供 你们九折的特别折扣。I am afraid your price is above our limit .你们的价格恐怕超 出了我们的界限。 Thequotati ons we

52、received from other sources are much lower. 们从别处接到的报价要低得多。 We feel sorry that your price is more expensive than theBCQs price for this article.我们很遗憾发现贵公司的价格较 BCQ（公司）的价格 来得高。 Should you revise yourprice, say, ten percent lower than thequoted one, we might persuade end users to conclude a de 假 如你方能修改报

53、价，比如降低10%，我们有可能说服客户成交。We dont think we could cut our price to that extent asrequired我们无法把价格降到你方提出的限度。If you can make the prices a little easier, we shallprobablybe able to place an ord如 果您能再降一点价格， 我们也许 会下订单。 Is it possibleto shade the prices a little 有没有可能降一点价格？ We will place a trial order with you

54、ifthe prices are competitive如果价格具竞争性， 我们将 会下实验性订单。 样品、 目录SampleCatalogue 实用例句 We are sen di ng you some free samples 我 方寄给您一些免费样品。As requested in your letter dated October 12, we sent youthe samples by air parcel onOctober 20 回. 复您在十月十二日的要求，我 们在十月廿日用空运包裹寄给您样品。Weenclosed a copy of our latest catalogu

55、e, as requested inyour letter of November 8 回. 复您十一月八日的来函要求，随信附上 我们最新的目录。Four samples per each item weresent today via UPS Eepre 我们已于今天将每款各四个样品以 UPS 快递寄出。 Please give us your specific inquiries uponexamination ofthe above as we presume they will be received favorablyin your market.在检视过以上的样品后，请告知您的特别

56、需求，相信必能符合市场的需求。 We are surethat these samples will meet your requireme 我 们确信此样品会符合 您的需求。 Enclosedis our new catalogue 附件是我们新的型录。I have received your full set catalogue. I amvery in terestedi n your products 我 已收至 U 贵公司所提供的整 份目录。我对贵公司的产品非常感兴趣。 Thank you for the samples, which you sent to us on Sep.10

57、W 谢您九月十日寄给我们的样品。We have received your catalogues, samples and price lists 敝公司已收到贵公司的目录、样品和价格表。Please let usknow if our offer does not contain what youwant in order to send you further samples. 假使我们的报价不包含您想知道的信息，烦请告知以便寄样品给您。 We have effectedshipme nt un der your L/C No. 123 issuedby City Bank 我们已经按照您

58、在花 旗银行所开立编号 123 号信用状规定装船。 Please let me know ahead the amount if paymentisrequired for the samples.若样品要收费，请事先告知。回覆 Reply 实用例句 We are looking forward to your prompt reply 我们期待您的立即回复。 Weare look ing forward to heari ng from you soon 我们期待尽快得至 U 您的回复。Pleaselet us know your decisi on immediately 请立即让我们知道

59、您的决定。We havereceived your letter of March 3 about the quotation 我 们已经收到您三月三日有关 报价的信件。 I take great pleasure in receiving your offer letter datedSeptember 10, 2003 我很高兴收到您二 00 三年九月十日的报价。Would you please tell us yoursuggestio ns within 10 days 能请您让我们在十天内知道您的建议吗？Tha nk youfor your order. We accept it a

60、nd will dispatchthe goods early Augusta 谢您的订单。 我们接受此订单，并将于八月初交货。Please read the third paragraph of our letter No. 125ofAugust 5 so that you will get all the facts 请阅读敝公司八月五日编号 125 信件的第三段内容，您就可以了解所有的事情。 Let me begin by thanking you for keep ing me informed ofyour latest catalogue.首先感谢您通知我有关贵公司的最 新款型录