电大管理系统英语2期末精彩试题

1、word管理英语2期末试题一交际用语1. -I'mterriblysorrythatI'vespilledsomecoffeeonthetable.Itdoesn'tmatter.2. Hi,Helen,I'llhaveaninterviewtomorrow.I'mafraidIcan'tmakeit.Sure,youcan.Takeiteasy.3. IHoWsyourmotherdoing?Sheisverywell.4. Iwasworriedaboutmymath,butMr.WhitegavemeanA.Congratulations,

2、5. YourplanisperfectandIbelievethatitwillbeagreatsuccess.一Thankyouverymuch6. Howsoonwillyoufinishourannualreport?Itwilltakeatleasttwoweeks.7. Wouldyouliketogototheconcertwithus?一IwishIcould,butI'vepromisedtohelpJimwithhisChinese.Thankyouallthesame.8. 一Howdoyouthinkofthethemeofourevent?9. Hello,i

3、sthatservicecenter?Theelevatorofourapartmentdoesn'twork.Sorry,I'llhaveitcheckedoutatonce.10. Anysuggestionsfortheproject?-Iadviseyoutoputmorehandsinthisproject.11. 一Ourpanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?-Byallmeans.12. 一Canyoustayherelonger?一I'dloveto,butIhavetob

4、ebacktomorrow.13. ShouldIleaveearliertomorrowmorning?Yes,it'sbettertoleaveearliertoavoidthemorningtraffic.14. 一Iamsorry.Nowwhatwerewetalkingabout?-Youweresayingthatyouusedtobeateacher.15. -Whatbookswouldyouremend?Itmightbeagoodideatoreadsomesimplifiedbooksfirst.16. Wouldyoumindansweringsomequest

5、ionsaboutyourannualreport?No,as10ngasitdoesn'ttake10ng17. 一Whatdoyouthinkofyourmother'sadvice?Itdoesn'tfitus,actually18. Goodmorning,SunshinemunityCenter!MayIhelpyou?Ineedaplumbertorepairthewaterpipeinmykitchen19. Whatstartingsalarydoyouexpect?I'dliketostartat¥5000amonth.20. Wou

6、ldyoumindfillingthequestionnaireforme?Noproblem.Justgivemeyourquestionnaire.21. Whatistheaddressofyourspeech?一Itwillbeheldonthe3rdfloorofShakiratonHotel.22. DoyoumindifIrecordyourlecture?Notatall.Goahead.23. Tellmealittlebitaboutyourself,please.-MynameisHelen,andIwasbornin1980.Mymajorwaselectricalen

7、gineering.24. Wtydoyoulookunhappy.What'sthematter?一I'mratherdisappointedwiththepoorqualityoftheradioI'vejustbought.25. -Let'smakeplanfirstforourevents,shallwe?OK,let'sdoit.二、词汇与结构1 .Themoreinformationyoucanget,themorepetitiveyouwillbeinyourfield.2 .Attheendoftheday,youwantallatte

8、ndeesleavingyoureventtorememberthiskeymessagethatyou'vespentalongtimereinforcing.3 .Let's_startourplan.4 .Undernocircumstance_arethepaniesallowedtotellliestothepublic.5 .People_couldfindusefulinformationfromtheannualreport6 .Americanyoungpeoplewouldrathergetadvicefromstrangers.7 .Customers_W

9、horefusetofillingthequestionnairearenotpermittedtobuytheproduct.8 .Thenewyearisjustaroundthecorner.9 .Whosetextbookisthis?It_mustbeJohn's.Ithashisnameonit.10 .Areyoufamiliar_withthesaying,"it'snotwhatyouknow,butwhoyouknow"?Ineventplanning,networkingiskey!11 .Herarticleis_thebestinh

10、erclass11.1 tisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresokethesituationandsendthecustomerawayhappy.13 .Howmanyplayersdoesabaseballteam?consistof14 .Thecandidateshoulddressinamannerthatisappropriatetothepositionforwhichheisapplying.15 .IfIyou,Imoreattentiontotheinde

11、pendentauditors'reportandfinancialstatementsintheannualreport.答案were;wouldpay16 .Hiringtherightemployeeyouathousandtimesoverinhighemployeemorale.paysback17 .Hisactionisalwayswithhiswords.consistent18 .Writethetelephonenumberdownyouforget.incase19 .TheyhavelearnedabouthundredsofEnglishwordsinrece

12、ntyears.1.1 Ilikecookingformyfriendsinmyfreetime._21 .Whenstatingproblems,wecanmakeaparisonwiththosefromlastyear.22 .Yourlong-termsuccessineventplanningwillbebasedontheexperienceyouhad.23 .24 .Gettingthefeedbackisveryhelpfulforplanningfuturemeetingsandevents.25 .Youcantrythesemethodstokeepyourinterv

13、iewanxiety_under_control.26 .Thesuccessofoureventistothesponsor.related27 .Weshouldkeepinmindthefeedbackisveryhelpfulforplanningfuturemeetingsandevents.that28 .TheJiahemunityServiceCenterisabouttoprovide_serviceforresidents.29 .Youmustsubmittheannualcertificationofemploymentonlinewithin15days.30 .Qu

14、estionnairesarenotsuitablesomepeople.for'mwritingtoapositionasaputerengineerinyourpany.正确答案是：applyfor'dbetterhaveyourhairbeforegoingtoyourfriend'swedding.正确答案是：cut'mconfidentintheseaslongaswetheneedsofthemunityresidentsandimproveourservicequality.正确答案是:keepaneyeon34 .youpreparecrosst

15、rainingplans,youneedtoconsiderboththepanybenefitsandtheemployeebenefits.正确答案是：As35 .Whenreadingtheannualreport,weshouldlookouttheareaswherethepanydidnotplywiththeregulations.正确答案是：for36 .Thequalityofquestionnairewillhowmuchinformationweknowfromourcustomers.正确答案是：affect37 .Themusiclikethesingingofabi

16、rd.正确答案是：sounds38 .Ourpanywillthecustomers'suggestions.正确答案是：respondto39.Theysincelastnight.Theyareabouttofinishthework.正确答案是：havebeencleaningthesystem40.Oneday,ourdreamswillreality.正确答案是:turninto41 .Hesayswhathethinksanddoeswhathewantstodo,otherpeople'sfeelings.正确答案是：regardlessof42 .Wefeeld

17、isappointedwiththeinconveniencetheservicecenterbroughtus.43 .Ididn'tdolastweek.正确答案是：anything1.1 Idon'tknowwhat'sgoingon.Ijustarrivedheretwominutesago.45 .Doeshisabsencetoyourwork?正确答案是：makeadifference46 .Theenemyhasstrengthenedtheirposition.正确答案是：defensive47 .Thesetipsmayhelpyouavoid_hi

18、ringbademployeesforyourpany.48 .Weareunderpressuretofinishthetaskwithinsuchlimitedtime.49.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.Iassureyouitwillperformwellsoon.50 .Weshouldtakethedegree_into_accountwhenwerecruitanewsecretary.51 .Youneedtohandoutthosequestionnairepapersforyourpan

19、y.52 .What_apanyreallywantsisacandidate_that_hastherightskills.53 .TheheatingsystemofourapartmentbrokedownsoImadeacalltothemunityservicecenter.正确答案是：plaint54 .Whereareyouusedtovegetables?正确答案是：buying55 .Iwouldrathertwoweeksearlier.正确答案是:youhadehere56 .Thisinvolvesthehigh-levelreasoningbehindyourinte

20、ntionsfortheevent.正确答案是：identifying57 .Weitverymuchthatyou'veetogiveusatimelyride.Otherwisewewouldmissthetrain.考点：appreciate正确答案是:appreciate58 .Canyougoskatingwithusthisafternoon?Sorry,Ican't.Ihavetotakecareofmylittlesisterathome.59 .Participantshave_pletedtheProductivityAnalysisWorksheet.60

21、 .Butforthefog,weshouldhavereachedtheannualmeetingsiteontime.61 .face-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.正确答案是：paredto62 .Hekeepsonhisfocusonmoney.正确答案是：making63 .WethinkthatSmithshouldbetoldabouthisphysicalconditionassoonaspossible.64 .Look!.正确答

22、案是：Hereesthebus65 .Accordingtotheirfeedbacksheets,theparticipantsareallsatisfiedwiththetraining.1.1 Ihavecoffeebreakfasttime.正确答案是：at67 .Heisthispany.正确答案是：inchargeof68 .Theyhavedisagreement_ontheplanofcelebratingthefoundingofthemunity'dliketothatthestaffmemberwhoservedmedidn'treallyseemtokn

23、owwhathewasdoing.正确答案是：pointout70 .Morethan30peopletheposition.正确答案是：appliedfor71 .Hiringagoodemploymaycostmuchmoneyandtime,itcanwinmuchmoreforthepanyinfuture.正确答案是：however72 .Theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysistheannualreport.正确答案是：basedon73 .Didthemedicinemakeyo

24、ufeelbetter?-No.ThemoremedicineItake,theworseIfeel.74 .Wehaveto_handinourannualworkreporttothemanagernextweek.75 .Theypromisedthecarforus.正确答案是：torepaired三、阅读理解i.阅读下面的短文，根据文章内容进展判断，正确写“r错误写"f。Hiringtherightemployeeisachallengingprocessforapany.Abadhirenotjustwastesyourtimeandmoney,butalsoimpact

25、stheteamspiritandpanymorale.Agoodhire,however,paysyoubackinemployeeproductivity,successfulemploymentrelationship,andbusinesscultureenhancement.Herearecertainrulesthatyoucanusetoselecttherightemployee.Designaneffectiveadvertisement.Aclearlytargetedadattractsqualifiedcandidatesanddiscouragesothers.You

26、canmakeyouradmoreeffectivewithapreciseandspecificjobdescription.Asktherightjobinterviewquestions.Thepurposeoftheinterviewistofindoutifthecandidateisastrongfittoyourbusiness.Byusingasequenceofparticularlydesignedquestions,youareabletogetatruepictureofyourpotentialemployee.Checkbackgroundsandreference

27、s.Backgroundcheckinghelpsyoureducerisksandimprovetheoverallqualityofhire.Youneedtoverifythatallthepresented,credentials,skills,andexperienceareactuallypossessedbyyourcandidate.2.Apanyhastospendalotofmoneyhiringarightemployee.F5.Workexperienceisoneoftheprimarythingsforanemployertoverifyinbackgroundch

28、ecking.T2.阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最优选项。Successfulandmemorableeventsdon'tjusthappen.Organizingandholdinganeventtakesplanning.Whetherit'sananniversary,asportingeventoraretirementparty,andnomatterhowmuchtimeyouhave,yourevent'ssuccessisinthedetails.Therearesomesuggestionsforyoutoholdasu

29、ccessfulevent.Decideuponyourtargetaudience.Thefirstthingisyoushouldknowwhoyourtargetaudienceis.Fromthisalltheotherdecisionswillfallintoplaceintermsofformat,content,prices,locationetc.Makealistofdetails.Whenyouholdanevent,youneedtoconsidereverything,fromprogramcontent,lighting,foodserving,transportat

30、iontoparkingandsafety.Makingalistwillensureyoudon'toverlookthings.Haveaclearpurpose.Whenyouplananevent,youshouldclearlydefine.itspurpose,becausethefollowingdecisionshouldsupportit.Donotclash.Checkthecalendar.Don'tclashwithholidaysorpopularvacationtimes.Knowyourlimitations.Youshouldbeawareofy

31、ourweaknesssuchasbudgetortime.Ifyoudecidetoholdaneventinaweek'stime,planforamorefamiliaraffair.Ifit'sabigevent,prepareseveralmonthsahead.Ifthebudgetissmall,youmayhavetoalotofdo-it-yourselfwork.1. WhichofthefollowingstatementisNOTtrueaccordingtothepassage?C.Knowthelimitationmeansyoushouldknow

32、theaudience'slimitation.2. Whichisnotthefactorofholdingasuccessfulevent?C.Ainvitation3. Accordingtothepassage,whatisthekeyfactortomakeyoureventsuccessful?B.Details.4. Whatisthebesttitleforthispassage?C.Howtoplansuccessfulevents.5. Whatisthepurposeofmakinglistofdetails?A.Makesurenotoverlookthings

33、3.阅读下面的短文，根据文章内容进展判断，正确写“错误写"F”。Anannualreportofapanyprovidesinformationaboutitsbusinessperformanceforcertainpeople.Thesepeopleincludetheinvestors,potentialinvestorsandotherstakeholders.Fromthereport,peoplecanunderstandthepany'sbusinessscope,recentsituationandfuturedevelopment.Themainpartso

34、fanannualreportusuallyincludechairman'sletter,financialstatementsandoperationanalysis.Chairman'sLetterUsually,anannualreportshouldcontainaletterfromthechairman.Thelettershouldprovidedetailsaboutthesuccessesandthechallengesofthepastyear.Itshouldalsoincludethefutureoutlookforthepany. Operation

35、AnalysisTheoperationanalysisisanoverviewofthebusinessinthepastyear.Itusuallyincludesnewhiresandnewproductintroductions.Atthesametime,itwillintroducebusinessacquisitionsandotherimportantissues. FinancialStatementsThefinancialstatementsareveryimportantforanannualreport.Peoplecanknowthepany'sperfor

36、manceinthepastfromthestatements.Itusuallyconsistsofthefollowingthreeaspects.Thefirstoneistheprofitandlossstatement.Thesecondoneisthebalancesheet.Andthethirdoneisthecashflowstatement.3. Anannualreportusuallyincludeschairman'4. Achairman'5. 阅读下面的短文，根据文章内容从A、RC三个选项中选出一个最优选项。Angrycustomerstendto

37、aimtheirdissatisfactionandplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthepanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevel

38、opyourownpersonalstrategyfordealingwithangrycustomers:Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Make

39、sureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstandwhythecustomerisplaining,sothatsatisfactorystepscanbetaken.Showthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibition

40、ofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehaviour.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfu

41、llytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips,youareonyourwaytosucceedinginyourcareer.1. Atwhomdoangrycustomerstendtoaimtheirdissatisfactionandplaints?A.staffmembers2. Whenacustomershoutsrudelyatyou,youshouldC.keepcalmandlistencarefullytothecustomer3. Theunderlinedsentence“Use

42、yourearsmorethanyourmouth"meansB.Youshouldlistenmorethanyouspeak.4. Whendealingwithanangrycustomer,whichisNOTtherightattitude?C.Beamused.5. Whichofthefollowingstatementsistrueaccordingtothepassage?C.Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.阅读下面的短文，根据文章内容进展判断，正确写“T错误写"F”。Fe

43、edbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem,themorepetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.1. Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.W

44、henhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.2. Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcana

45、ctasoneofthecustomersinawheelchair,andseehowyou'retreated.3. Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.4. Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted,theyusuallywo

46、rkwell.5. Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable,aswellastheleastcostly,ofyourcustomerfeedbacksources.Theirmunicationwiththecustomerswillbeeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceinthewo

47、rld.Butifitisnotwhatpeoplewant,you'rewastingyourtime.Implementone,two,threeoralloftheabovetechniques,andyourserviceandproductwillimproveovernight.2. Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.T3. It'snotnecessarytoknowaboutthecustomers'needsa

48、ndpreferences.F4. Questionnairesareusefulingettingfeedbackfromcustomers.T5. Front-linestaffhavenothingtodowithimprovingcustomerservice.F阅读下面的短文，根据文章内容从A、BC三个选项中选出一个最优选项。Questionnairescanbeasimplewaytogettoknowyouraudience'sopinions.Thoughitiseasytowriteaquestionnaire,youneedalotofskillandexperie

49、ncetowriteagoodone.Luckily,gooddesignskillscanbelearnedinashorttime.KeepyourquestionnairesimpleandvisuallyattractiveKeepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismorelikelytobepletedandreturned.Itisalsoimportanttomakeyourquestionnaireasattractiveaspossible.Youshouldkeepthefollowi

50、ngdesignelementsinmind:Text:Chooseafontstylethatiseasytoread,andmakesurethefontsizeislargeenoughforyourrespondentstoread.Paragraphs:Longparagraphscanbedauntingforreaders,sotrytokeepyourblocksoftexttoahandfuloflines.Whitespace:Ensurethatthereisspacebetweenquestionsandsectionsanddon'tmakemarginsto

51、osmall.KeepquestionsbriefandeasytounderstandBebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.Briefquestionsthatusesimplelanguageareeasytoreadandunderstand,sotheparticipantswon'tfinditdifficulttofillinthequestionnaire.MakesurequestionsareintherightorderYoushouldstartyourque

52、stionnairewithgeneralquestionsandthenmovetospecificones.Trytoavoidjumpingbackandforthbetweengeneralandspecificquestions.Useopen-endedquestionsproperlyOpen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycanprovidemoredetailedinformation,buttheytakemoretimeandefforttoanswerandcanbe

53、moredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquestionsinonequestionnaire.Inaword,takingthetimetodevelopawell-designedandparticipant-friendlyquestionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.1. Thequestionnairecontainsfollowingelementsexcept?C.Address2. Inordertokeepyour

54、questionnairevisuallyattractive,youshouldC.Leaveenoughspacebetweenquestionsandsections.3. Youshouldstartyourquestionnairewithquestionsandthenmovetoones.A.general,specific4. Whatcouldbethebesttitleforthispassage?A.DesigninganEffectiveQuestionnaire.5. WhichofthefollowingstatementsisNOTcorrect?B.Open-e

55、ndedquestionscannotprovidemoredetailedinformation,soyou'dbetternotusetoomanyopen-endedquestionsinonequestionnaire.阅读下面的短文，根据文章内容进展判断，正确写“T错误写"F”。GoodmunicationSkills-KeytoAnySuccessGoodmunicationskillsarethekeytosuccessinlife,workandrelationships.Withouteffectivemunication,amessagecanturnin

56、toerror,misunderstanding,frustration,orevendisasterbybeingmisinterpretedorpoorlydelivered.Thestepsforgoodmunicationskills:1. Knowwhattosay.Understandclearlythepurposeandintentofyourmessage.2. Knowhowtosay.Beginbymakingeyecontact,whichshowsconfidence.Thenpayattentiontoyourbodylanguage.3. Listen.After

57、you'vefinishedtalking,youshouldstop,listen,andlookforfeedbackandcluesofprehension.4. Reachunderstanding.Tomunicatewellistounderstandandbeunderstood.MoreTipsforDevelopingGoodmunicationSkills:1. Thebetteryouareabletoexpressyourself,thebetteryourabilitytomunicate.2. Practiceyourlisteningskills.Beco

58、nsiderateofotherspeakersbywaitinguntiltheyaredonebeforestatingyourviews.3. Learntounderstandandappreciatedifferentviewsbybeingopen-minded.Itwillinturn,gainyoumorecooperationandunderstanding.4. Avoidtryingtomunicatewheninanemotionalstate.Taketimetoconsideryourpositionthroughbeforespeaking.Whenyoutake

59、thetimetodevelopgoodmunicationskills,itmeansyouopenyourselfuptobetterrelationships,morecareeropportunities,andincreasedself-confidence.Moreover,youreachhigherlevelsofmutualunderstandingandcooperationwhilesuccessfullyattainingyourgoals.1 .Amessagemustbeunderstood,interpretedordeliveredcorrectlywithmunication.F2 .Whenyoutalkwithothersyoucanpaylittleattention