职位描述高级票务操作员

1、职位描述文件职位识别信息职位名称Senior Operati on Officer,Fulfillme nt所属部门Con tact Cen ter职位编号所在城市SZ工作地点Con tact Cen ter出差要求无偶尔经常常驻版本号V1.0生效日期2005年6月15日工作网络关系直接上级职位Man ager, Support & Fulfillme nt汇报职位直接下级职位Operati on Officer & Driver人员 管理 权限薪酬无建议权决定权直接下级人数9绩效无建议权决定权直接管辖团队9配 备无建议权决定权业务指导职位对职位产生影 响的外部机构受到职位影

2、响的外部机 构任职资格教育程度High School or above专业方向Man ageme nt in admi nistratio n & logistics工作经验? 3 years logistics operation in which 1 years should be in supervisory level行业经验培训经历管理技能? Control? Planning? Delegation? Coordination专业技能? Logistics management & operati on preferably in PRC travel in dus

3、try通用技能? Communication? Leadership and people man ageme nt职位目的与职责职位目的存在 的理由，限制和 目标To supervise the day-to-day operatio n and logistics secti ons to support efficier operati ons of the con tact cen ter as well as various bus in ess lines of the comp; as a whole.职责范围名称、定义、该职责所要到达的结果/目标责任级别全部/ 局部/协 助衡量

4、标准数量、质量业 务 类Operatio nal level? To give recommendation in formulating fulfillment and logistics strategy and plan to support achievi ng reve nue and customer satisfact ion target.? To supervise a team of Adm in & Logistics Officers to provide in ternal adm in supports and man age exter nal deliv

5、ery part ners? To investigate complaints relating to delivery issues and take timely & appropriate remedy actions.? To pla n and foresee pote ntial bus in ess and adm in operati onal risks to protect compa ny in terests.All? Servicelevelswithexter naldelivery part ners? KPIs for self delivery te

6、am? KPIs for internal adm in support? Internal customer satisfacti on? External customer satisfacti on? Staff attrition第3页，共 4页内部文档，注意保密 还有一大批隐藏技能你不知道。掌握他们，你将开启新世界的大门。Tab+Enter,在编过号以后，会自动编号段落Ctrl + D 调出字体栏，配合 Tab+Enter 全键盘操作吧Ctrl + L 左对齐， Ctrl + R 右对齐， Ctrl + E 居中Ctrl + F 查找，Ctrl + H 替换。然后关于替换，里面又大有学问！有时候Word文档中有许多多余的空行需要删除，这个时候我们可以完全可以用查找替换来轻松解决。翻开 编辑菜单中的 替换对话框，把光标定位在 查找内容输入框中，单击 高级按钮，选择 特 殊字符中的段落标记两次，在输入框中会显示“ "PAP'，然后在替换为输入框中用上面的方法插入一个