城市轨道交通专业英语运营管理方向习题答案

1、Part1SituationalConversation情景对话1.1Service效劳A.subway;figureout;direction;stopsB.1.您可以从C1口出坐8路到人民公园。2 .打搅了，您能告诉我从这儿怎样乘坐地铁去火车站吗？3 .到了之后在E出口出，上面有公交接驳。4 .您必须在烈士陵园站下车，换乘3号线。C.1.arrive2.pullin3.from4.leaves5.tookA. 1.Mywalletisgone!Imayhaveleftitonthetrain.2. Pleasetellmethetimeanddirectionofthetrain.3. P

2、leasedescribeyourbackpack.4. It'sablueandblackbackpack,madeofcanvas.It's40centimeterswideand60centimeterslong.5. Pleasetellmeyournameandphonenumber.We'llcontactyouassoonaswefindit.B. 1.你好，我的公文包被落到列车上了。2 .哦，我的钥匙掉到站台里了!我可以看到他们在轨道上！3 .我很担忧。我的文件包里有我们公司多重要的文件和数据！4 .你能帮我找我的XX吗？我想是昨天下午掉到站台上了。5

3、.你好，我的手机不见了。我可以用你的打个吗？C.1.erate1.2Ticketing售票A.1.Yes,youcan.2. Itsthreeways.3. 5yuan,10yuanand20yuan.4. TicketVendingMachine4.1. TicketscanbeboughtatTicketVendingMachinesofeachstationorusecitycard.2. Thechipinthecardalsoallowsyoutobuyticketsatticketvendingboot

4、horinmetro.Whichisatime-saveriftherearelonglinesattheticketcounter.3. IntroducedthefunctionofAFCsystemandtheworkprincipleofTVM.4. It'seasy.Justgototheticketofficethesubway.5. Relateddepartmentsrevealedthatline5ispleted,wouldchangecurrentticketingsystem,achievenewticketingsystemaccordingtomileage

5、.C.略A.1.Youcanrechargeyourcardatsubwaystations,conveniencestores,banksoronline.2. Publictransportationcardcanalsobeusedtotaxisandbuses.3. Yourcardisnotmagnetic,wecangiveyouanewcard.4. Pleasefillinyournameandphonenumberonthereceipt.5. Ifthepassengersneedinvoice,pleasegotocustomerservicecentertoreceiv

6、e.B.略A. 1.我赶时间我想退票。2. 先生，为什么列车还没到？我要错过我的航班了。3. 你可以告诉我如退票吗？4. 抱歉，我想换其他的交通工具，那我的票怎么办？5. 这是往返票吗？我多买了一票，我现在该怎么办？B. 1.Ihavebeenwaitedfor10minutes,whydidtrainnote?2. CulturalParkstationduetoelectricalfailure,itcannotsuspendedrun.3. Iboughtanextraticket，canIreturnmyticket?4. IchosenawrongdestinationwhenIbo

7、ughtmyticket,didIneedtobuyaticketagain?C.略.word.zl.A.1.YoucanasktheCustomerServiceCenterforhelp.2.Thegatedoesn'twork,travelbeyonddestinationstation,overticketavailableandsoon.B.1.Youticketisunderpaid.Pleaseaddoneyuan.2. Theticketisinvalid.Itcanonlybeusedonthepurchaseday.3. Thebalanceinyoucardism

8、orethan10yuan,soanadministrationfeeof5percentwillbecharged.4. 如果验票异常，票会从投票口弹出，闸门也不会翻开。5. 未使用的有效票如无法验票，可以免费调换一同样的车票。C.1.CouldyoutellmewhatcanIdoforyou?2. Ican'tenterin.3. PleasefollowmetotheCustomerServiceCenter.4. Youarewele.1.3Trainrunning列车运行A.1.Thesubwayline4thefirstbusandthelastbustimeusuall

9、y5:30-22:32.2. Line3toline4fromthesportscentertoPeople'sSquaretocatchthelastbus.3. Itis23:00,lasttraindestinedforSouthRailwayStationis22:30.4. People'sParksthefirstbusisat5:42,18minutestothetrainstation.1.1. 首趟列车去步行街是6:00。2. 地铁是3分钟的行车间隔时间。3. 末班地铁去火车站是23:00。4. 我们错过了最后一趟列车。C.略A.1.Inrushhours,t

10、hetrainheadwayis3minutes.2. Howoftendoesthetrainrun?3. Whenwillthenexttrainarrive?4. About3minutes,pleasewaitamoment.1.1. Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.2. Itshardtosay,probably30minutes.3. YoucangetitattheServiceCenter.4. PleasegototheServiceCenter.5. Pleas

11、egooutsidethestationandturnleft.Youllseetaxiwaitingthere.C.1.in2.knockedout3.with4.refund5.incase1.4Equipmentfailure设备故障A.1.Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.2. Itshardtosay,probably20minutes.3. YoucangetitattheServiceCenter.4. PleasegototheserviceCenter.ll see

12、 buses waiting there.5. Pleasegooutsidethestationandturnright.YouB.略C.1.Somethinggoeswrongwiththeundergroundsignalsystem,andtheserviceissuspendedatthemoment.2. Minordelaysareoccurringandthetrainwillarrivein5minutes.3. Servicehasresumed,butittakesthetrain20minutestoarriveatthestation.4. Asthestationi

13、sthrongedwithpeopleandthetrainwontarriveuntil15minuteslater,Iadyoutotakethebusinstead.5. YoucangetarefundforyourticketattheServiceCenter.Part2PositionDescription卤位表达2.1Primaryjob初级岗位Conductor/TicketInspector售票/检票员A.ChineseFullnamesAbbreviatednames自动售检票系统AutomaticFareCollection自动验票机TicketCheckingMach

14、ine自动售票机TVM自动充值机AutomaticVendingMachineAVM单程票T储值票Stored-valueticket员，票StaffTicketB.略C.1.售票/检票员2.运营程序3.执行；实现4.无效票5.单程票6.票务报表MetroHallPatrol厅巡岗A. 1.Checking2.responsibility3.platform4.emergency5.possibleB. 1.帮助乘客，答复乘客询问，特别注意帮助老、弱、病、残及有困难的乘客。2 .留意乘客携带的物品。禁乘客携带危险品进站。3 .制止乘客携带超大、超长、超重的物品进站乘车，并对乘客耐心解释。4 .

15、留意站厅乘客购票的情况。5 .处理乘客事务，指引乘客到客服中心进展车票的处理。C.略PlatformConductor站台岗A. 1.equipment2.direct3.increase4.efficiency5.qualityB. 1.Somethinggoeswrongwiththeundergroundsignalsystem,andtheserviceissuspendedatthemoment.2. Forthesafetyofpassengersinthesubway,youcannotsmokehere.3. Itshouldpulldownthehandleinthecond

16、itionofpassengersbeclampedortrailed.Itcansavealifewhentrainstops.4. Metroplatformscreendooranddooroftraincannotsynchronizedopen.5. Attention,please.Becauseofemergencycondition,weneedtoevacuationpassengersnow,thankyouforyourcooperation.C.略2.2Targetjob目标岗位PassengerAttendant客运值班员A.1.preventing2.superio

17、rs3.Supervise4.Security5.industryB.略C.1.客运值班员2.乘客紧急事件3.高质量效劳4.客运组织5.乘客问询6.非运营时间7.值守车站8.统计当日客流TheTransportationAttendant行车值班员A.1.Thetransportationattendantmainresponsibilityistocarryoutdispatchingorderstrictly.2. Workingouttransportationorganizationprograminaccordancewithdailytrainworkingdiagramanden

18、suringsafeandorderlyoperation.3. Attendanton-dutyneedstopayattentiontosupervise,noticeeachpartsnormalorderofstation.4. Checkingthearrivalconditionofattendants,withoutpassengers'affairs.B.略C.1.escalator2.somewhere3.immediately4.atthesametime5.outof6.sothat2.3Expandjob拓展岗位TheTrainDispatcher行车调度员A.

19、1.Traindispatcherimprovesthemeasuresofemergencysolutionpower.2. Shewantstofindajobofdispatcher.3. Iwouldliketobeeanexcellenttraindispatcher.4. Traindispatchersupervisesallsortsofdrivingequipmentoperation,recorderrorhistory.B.略C.1.F2.F3.T4.TStationMasterOn-Duty值班站长A.1.值班站长应定期检查通过列车开行的情况并且及时防止交通堵塞。2 .

20、做好在平安面工作防止无关人员靠近或进入收费亭。3 .监视整个班组员工遵守规章制度。4 .掌握所有员工的工作职位，指导现场工作。5 .经常检查车站设备。B.1.Aqualifiedstationmasteron-dutyneedsmakeanexampleandhighersenseofresponsibility,itisconcentratedexpressionandspecificreflectionofstationmasteron-dutyquality.2. Stationmasteron-dutyplaysroleinmanyplaces,notonlyassistsstatio

21、nmastertofinishwork,butalsolooksaftermembersinclassfromprofessionalworktolife.3. Stationmasteron-dutyhaspowertohandleandevaluatestaffswhobreakregulations,rulesanddoharmtothesafetyofoperation,equipmentandpassengers.4. Whenstationmasterdoesnotinstation,stationmasteron-dutycarriesoutthejobresponsibilit

22、iesofstationmaster.C.略CenterStationmaster心站长A. 1.T2.F3.F4.T5.TB. 1.中心站长组织领导辖区各站员工开展车站全面运作，为乘客提供优质效劳。2 .不仅要对管理下的每个车站负责，而且还要执行好每项工作。3 .对地铁车站每位员工有岗位调整权，监视考核权。4 .除了提高员工的工作技能，同时也需要提高员工思想引导和教育。5 .5年以上轨道铁路、地铁公司站务管理岗站长行业相关岗位工作经历优先。c.略Part3PrinciplesofOperationOrganization行车组织原那么A. 1.F2.T3.T4.F5.TB. 1.Thetur

23、noutissetaspositionfixed,andtheturnoutnameisdisplayedinyellow.2. Theturnoutissetasonreverseposition,andtheturnoutnameisdisplayedinyellow.3. Theturnoutissetasunlocked,whichmeansthatturnoutsseparatelylockedwillbereleasedunconditionally.4. The“power-onunlockingbuttonlampisoffatnormaltimes.Whentwointerl

24、ockingmachinesreset,the“power-onunlockingbuttonappearsandturnsred.Now,thewholeinterlockingareaislocked.5. Whenasignalisunabletoopennormallyforcertainreasons,youcanopenguidingsignals.C. Dispatchingdirector,informationdispatcher,operationdispatcher,powerdispatcher,driverofpassengertrain,vehicleenginee

25、ronduty,depotdispatcher,maintenancedispatcher.Part4TrainOperation列车运行A. 1.Railtransitoperationcontrolcenterincludespowersupplysystemandmaincontrolcenterthattomandtrainssafeoperationinthewholeline.2. Themainfunctionsofoperationcontrolcenterareoperationdispatchandequipmentdispatch.3. Underthenormalcir

26、cumstance,dispatcherneednottobothertrainsoperation.4. Aftertrainfullautomationtransformed,thetrainintervalsdecreasedalot.5. Metrobuiltperfectfirealarmsystemtoensurethepassengerssaferiding.B. 1.你可以在客服中心取得退票费和一封抱歉信。2.地铁的信号系统发生故障，目前暂停营运。3 .或列车延误了，列车会在2分钟到达。4 .列车效劳已恢复，但是列车花费了20分钟才到达车站。5 .由于车站挤满了人并且列车在20

27、分钟后才会到，我建议你去乘坐公交车。C.1.emergency2.scared3.pulled4.forcing5.between6.atallPart5MaintenanceandConstructionofEquipment设备检修施工A.1.Ifyoususpecttheequipmenthasproblem,workwithmaintenancedepartmenttoidentifyandrepairit.2. Maintenancepersonnelanalysesmontroubleintheelectromechanicalmaintenanceequipment,putfor

28、wardsomesuggestionstomaintain.3. Thegovernmenthasdemandedaprobeintotheaccidentandaskedallsubwayoperatorstocheckthesefacilities.4. Localmediasaidthecave-inmayberelatedwithconstructionofanunderground,butitdidnotbeconfirmedthisbyrelateddepartment.5. Itconstitutesamonproblemthatmetroconstructioninfluenc

29、esonnearbyexistingstructures.B.略C.1.T2.F3.T5.FPart 6 OperationOrganizationinAbnormalSituations非正常情况下的行车组织A. 1.F2.T3.F4.T5.TB. 1.traindriver2.operationdispatcher3.OCC4.trainguider5.shuntingleaderC.略D.1.inthetunnel2.Serviceissuspended3.wearesafetynow4.Youjustwalktotheendoftrain5.totransfertoanothertrainPart 7 ShuntingOperation调车作业1. 1.Theshuntingoperationplanisaspecificplanthatruledtrainse