酒店住店客人庆贺生日服务程序

1、管理规范示范文本 | Excellent Model Text 资料编码：CYKJ-FW-669编号：_酒店住店客人庆贺生日服务程序审核：_时间：_单位：_酒店住店客人庆贺生日服务程序用户指南：该管理规范资料适用于管理中，为使规则公开化，让所有人保持集体的协调，维护集体的利益，从而充分发挥团体的力量，实现管理有法可依，内部运行有规则保障。可通过修改使用，也可以直接沿用本模板进行快速编辑。酒店住店客人庆贺生日服务程序Objectives 目标* To wish guest a happy birthday祝愿客人生日快乐* To provide guests with good hospital

2、ity为客人提供人性化的服务Policy政策* It is the policy of the hotel to recognize and present a birthday gift to all in house guests celebrating their birthday while staying in the hotel.该项政策是酒店在客人住店期间认可和赠送所有住店客人生日礼物以庆贺其生日。Procedures Guest Service Manager程序大堂经理1. Print and check the guest birthday report打印并检查客人生日报

3、告2. Prepare the complimentary orders准备免费的次序Procedures GRO程序宾客关系主任1. Check the complimentary orders and wait till you receive the signed Birthday Cards from the Front Office Manager.检查免费次序并等到你收到来自前台经理签名的生日卡片。2. Pass all to the Room Service who will prepare the set up in the room.将其分发到欲做房的客房部员工手中。Proc

4、edures Birthday upon Check In程序入住时的生日1. -If the guest birthday is the same as the arrival day, the Front Desk Agent should recognize the date of birth and wish the guest a Happy Birthday on behalf of the Howard Johnson ( Hotel Name ), in a discreet manner, and not in front of the guests colleagues,

5、or traveling companion(s).如果客人的生日和到达日期一致，前台应该认可客人的生日并用谨慎的态度祝愿客人在豪生酒店（酒店名）生日快乐，但不可当着客人或旅行社同事的面。2. After the check in the Front Desk Agent notifies the GRO在前厅部办理入住手续后，前厅部应通知客户关系主任。3. The GRO arranges that a card and the complimentary voucher will be sent to Room Service宾客关系主任安排卡片和优惠券送至客房部。Procedures Birthday upon Check Out程序在离店时的生日1. In case the guest birthday is on the same day as the departure day, the Guest Service Manager will prepare a gift and card signed by the ADOR.如果客人生日与其离店时间相同，大堂经理将准备由房务总监签发的礼物和卡片。2. The card and gift will be passed to