酒店为客人保管贵重物件服务程序

1、管理规范示范文本 | Excellent Model Text 资料编码：CYKJ-FW-607编号：_酒店为客人保管贵重物件服务程序审核：_时间：_单位：_酒店为客人保管贵重物件服务程序用户指南：该管理规范资料适用于管理中，为使规则公开化，让所有人保持集体的协调，维护集体的利益，从而充分发挥团体的力量，实现管理有法可依，内部运行有规则保障。可通过修改使用，也可以直接沿用本模板进行快速编辑。来源自合同范文酒店为客人保管贵重物件服务程序STANDARD OPERATING PROCEDURESSubject: ValuablesEffective Date: June 01, 20xxPolic

2、y No: FO-GSM-030Issued by: ADORPage: 1 of 2Approved by:General ManagerDistribution: Executive CommitteeDepartment Head A&B: All AssociatesObjectives目标*To take good care of the valuable items of the guest为客人保管贵重物件*To ensure that valuable items are not lost or damaged确保贵重物件不会丢失和损坏Policy Statement政

3、策阐述*It is the policy of the hotel to secure all valuables that the hotel holds for guests on a temporarily basis in the Front Office Safety Box.这是酒店确保所有临时存放在前厅部保险箱的贵重物件安全的政策。Procedures程序1. Upon request from the Front Desk, Concierge or other Front Office departments the Guest Services Officer will s

4、tore the valuable in the Front Office Safety Deposit Boxes.根据前台的要求，门房工作人员和前厅其他部门的员工将为客人在前台保险箱保存贵重物件。2. Items to be secured include air tickets, watches, cameras etc. that are temporarily hold for in-house or out-side guests. Also signed credit card vouchers from Front Desk for deposit and as require

5、d by Accounting Department.保管的物件包括机票、手表、照相机等，这些都临时为住店或非住店客人保存。应财务部的要求还要在前台的信用卡凭证上为此签字。3. Put the items in either one of the safety deposit boxes assigned for Guest Services and fill in the Log Book.将物件放进为客人能安排的保险箱并在记事本上记录。4. Sign out the item in the required log book upon retrieving the item and ask

6、 the department to sign for receiving the item.重新接收物件时，在规定的记事本上记录物件发出的时间并要求记录接收物件。备注:*Make sure the Front Desk Agent put the Credit Card voucher in an envelope with guest name, room number, staying period, type of credit card and ID / passport number. Check the contents on the envelope and close wit

7、h a staple确保前台员工将信用卡凭证连同客人名字、客人名字住宿时间、信用卡类型、身份证护照号码放进信封。检查其内容并密封之。*Make sure the room number and / or check out dates on the envelopes are changed according instructions from Front Office.根据前台的指示确保房号和/或在信封上的离店日期被改变。*Make sure the envelopes are retrieved on the day of departure and handed over to the Senior Front Desk Agent in order no