酒店房价管理程序

1、管理规范示范文本 | Excellent Model Text 资料编码：CYKJ-FW-825编号：_酒店房价管理程序审核：_时间：_单位：_酒店房价管理程序用户指南：该管理规范资料适用于管理中，为使规则公开化，让所有人保持集体的协调，维护集体的利益，从而充分发挥团体的力量，实现管理有法可依，内部运行有规则保障。可通过修改使用，也可以直接沿用本模板进行快速编辑。 酒店房价管理程序Objectives目的*To ensure that all room rate charged is accurate, avoid any undercharge or overcharge that will

2、 cause disputes.确保所有房间价格准确，避免任何会有争议的价格的上下浮动。*To minimize any loss of revenue due to errors.将任何会出现的收入上的错误减小到最小值。Policy Statement政策阐述It is the policy of the hotel that Rate Discrepancy Report is checked for the accuracy of room rate charged at the close of the days business.该项政策是在日常商务工作结束时，为了确保房价的准确性，

3、对价格差异报告进行检查。Procedures程序1. Print the Rate Discrepancy Report and check following before 0100 hours:打印价格差异报告并在1点前按照如下项目进行检查：a)Check the Market Segment Code and the Source Code ensure that they are accurate.检查市场部分代码和原始资料代码，确定其准确性。b)The DIFF column will show differences -if the actual Rate charged is d

4、ifferent from the Rate Code.如果收取的价格和价格代码不同，则DIFF模块将会显示其差异。c)-If there are any difference in the room rate, investigate by checking the Guest Information and Notes on the Computer system, and the Reservation Form如果房价有任何差异，则应在计算机系统内检查客人信息和记录及预定表格。d)Rectify with the correct rate and rate code -if confirm.如果确定则矫正正确的价格和价格代码。e)Check the number of persons occupying the room.检查住房客人的数量。2. After completion完成后a) Submit the 1st set of the Rate Discrepancy Report to the Front Office Manager.递交第一份价格差异报告给前厅部经理。b) Print a new set of the Rate