如何写一封地道又高档的商务邮件？

1、如何写一封地道又高档的商务邮件？现代职场上,邮件已经成为重要的沟通形式.然而,如何把邮件写出花儿,让同事、老板、客户看得赏心悦目却是一个大学问.商务写作指南中,句型固然重要.然而,在这份商务写作指南中,我们试图探讨一些句型之外的写作技巧、一些小心思和思路.掌握了这些,你的邮件也能让人看得赏心悦目,凸显你的高情商.一般来说,邮件开头比拟重要.春风化雨的开头能够快速拉近彼此的距离,承前启后,扫清沟通障碍.下面给大家介绍一些既简单又经典的开头句式.1. Ihopeyouaredoingwell.希望你一切安好.2. Ihopethisfindsyouwell.希望你一切都好.3. Justcheck

2、ingin.这是美国人常用的句型,就跟咱们的没事,打个随便问问,只是联系看看你过得好不好差不多一个意思,让对方放松心情.4. Justwantedtosendyouaquicknoteto只是给你发个信来5. Howiseverything?一切还好吗？6. Justcheckingintomakesurethat只是过来确认下7. Iwantedtoreachouttoyoubecause我只是联系你来上面只是开胃小菜,下面小编将介绍一些小技巧,教大家在一些棘手情况下,如何回复邮件,让你邮件看起来diplomaticandpolite.1显示客气的大杀器：情态动词和修饰词比方,有时候要给老板

3、汇报一个不太好的消息,如果你邮件写成下面这样,可能老板看了心情会马上down掉.Therewillbeadelayinthecompletionoftheproject.那么,怎样能够缓和语气,让老板消化坏消息做好心理建设呢？下面这个句子可以给你点参考：Theremightbeaslightdelayinthecompletionoftheproject.这里就是用了一些小技巧,比方情态动词mightbe,修饰词slight让整个句子变得柔和起来,负面感情低了很多.曾经就有老外说过,在写商务邮件时,用好修饰词是多么关键：Ifweusequalifierstodecreasethequality

4、ofaword,theymakegreat'softeners'.Wordsusedtosoftenthetoneofourcontentorconveypolitenesswhenwespeak.再比方其他一些让邮件变得有礼貌的修饰词：alittle,abit,alittlebit,slight,slightly,small,oneortwo.下次,如果要向老板汇报不好的消息,可以用这些词试试看哦,比方：Wearehavingproblemswiththenewproduct.Wearehavingoneortwoproblemswiththenewproduct.这个新产品

5、有点小问题.Wewillrunoverbudget.Wemightrunslightlyoverbudget.我们稍微有点超预算了.Themarketingcampaignisbehindschedule.Themarketingcampaignisalittlebitbehindschedule.市场活动有点落后于方案了.2化用问句,语气polite指数爆表另一种让邮件看起来很有礼貌,诚意十足的方法就是运用问句,特别是当你想要提出某个意见的时候.比方,你希望别人重新设计下公司logo,如果你像下面这样平铺直叙地讲,多半别人会觉得你有点霸道,也许心里面还有OS:凭什么你说要重新设计就设计,比方

6、这样：Weshouldredesignthecompanylogo!如果给上司邮件中用上面这个句子,简直就是作死的节奏.所以,聪明人该怎么说呢？方法就是用问句,以非直接的方式提出你的建议,比方：Shouldn'tweredesignthecompanylogo?一般来说,还可以用couldn't,wouldn't引导的句子表达个人意见,比方：普通表达：Wemusthireanewadvertisingagency.高级表达：Couldn'wehireanewadvertisingagency?Wouldn'itbebettertohireanewadve

7、rtisingagency?3活用过去进行时,你的邮件气质up,up过去进行时也是写邮件时候的大利器,用的好,可以让邮件上一个档次,比方：Ihopewecansignthecontracttoday.Iwashopingthatwecouldsignthecontracttoday.我希望今天咱们能把合约签了.Ithinkweneedtohiremoreemployees.Iwasthinkingweneedtohiremoreemployees.我在想我们需要多招一些员工.Iaimtofinishthisprojectbytheendofthemonth.Iwasaimingtofinish

8、thisprojectbytheendofthemonth.我打算再本月底完成这个工程.过去进行时到底有啥厉害之处,国外专家这么说：Usingthepastcontinuousmakesthesentencesoundmorehypotheticalandtentative,andthereforelessdirectandisagreattechniqueforinjectingdiplomacyandpolitenessintoyourEnglish.4善用被动态,防止说别人坏话被动句式也是转换生硬语气的很好的方法,比方,如果邮件里出现下面这样的句子,收件人估计不会很快乐吧！Youhave

9、brokenmycomputer!你弄坏了我的电脑.Thisactivevoicesentenceisbrutallydirectandifyouraimistoavoidconfrontationthenyoumightconsiderusingthepassivevoicetolessentheemotionalimpactofthesentence:Mycomputerhasbeenbroken!我的电脑坏了.再比方下面这两个句式,去除主语之后能够防止谈论到底谁要为行为负责,让句式非常商务范.Yousaidyouweregoingtosignthedealtoday.Itwasunder

10、stoodthatyouweregoingtosignthedealtoday.据说,你今天要去签合约.Youagreedtoloweryourfees.Itwasagreedthatyouweregoingtoloweryourfees.之前咱们谈妥,贵方说会降低费用.5学会用软化词,做心理建设在商务写作中,如果能用一些软化词(softener),用这样一种语言工具可以让整体内容语调变得更得柔和.一般来说,传达不好的消息的时候,可以用这类词,给收件人做心理建设.这类词有：I'mafraid,sosorry,tobehonest,unfortunately,withallrespect

11、Tobehonest,Ithinkweneedtorethinkourmarketingstrategy.老实说,我觉得我们应该重新思考下市场策略.Withallrespect,Idon'tagreewithwhatyoujustsaid.恕我直言,我不同意你说的话.6活用情态动词,凸显情商Modalverbssuchaswould,could,mayormightaregreatforsofteningarequestorgivingacommand:Iwantmoretimetofinishthispresentation.Icouldusemoretimetofinishthis

12、presentation.Itwouldbenicetohavemoretimetofinishthispresentation.如果能多一些时间做这个报告就好了.Handmethetelephone,please.Wouldyouhandmethetelephone,please?Couldyouhandmethetelephone,please?能把递给我吗？7否认句也要变着花儿说不明白这是什么意思？请看下面的例子.I'mafraidIhaven'tfinishedthereport.I'mafraidIhavenbeenabletofinishthereporty

13、et.我恐怕是没法完成这份报告了.第一个句子是不是很生硬呢？第二个句子中加上beableto,可是一个妥妥的心机表达,用来暗示你还在认真做这个任务,但可能一些不可控力让你没法做好,比方很大的工作量啦等等.而“yet呢？那么是用来强调你还在认真做,快要完成了,让收件人觉得你一直在努力,消除负面感.还要一个方式,就是改变论述方式,用多元句型表达,让否认内容变得不那么消极.Ican'tgiveyouabetterdealthanthat.Iamnotabletogiveyouabetterdealthanthat.Iamunabletogiveyouabetterdealthanthat.I

14、amnotinapositiontogiveyouabetterdealthanthat.8恰当使用副词,提升你的人缘商务邮件中,用一些副词aentirely,totallyorcompletely可以削'减或强化语气程度,比方：Iamunhappywiththisagreement.Iamnotentirelyhappywiththisagreement.Iamnottotallyhappywiththisagreement.外国专家就曾经说过这样一句话,表达商务写作中语法,句型结构的重要性,小编觉得,这段话值得大家看看,在下一次提笔写邮件时,可以用来提醒自己,一封有范儿的邮件到底该

15、如何写：Choosingtherightwordsandtherightgrammarcangoalongwaytoremovingsomeoftheunpleasantnessofthemessagewehavetodeliver.Itcanalsohelpustomaintainalevelofdeferencethatwewishtoshowtosuperiorsorclientsinthenormalcourseofbusiness.说了这么多商务邮件写作小技巧,下面来看看一些具体场景下,邮件如何能写出花儿！别人总习惯在事情最后关头请你帮助,你不想帮助,怎么委拒？Iwouldlovet

16、ohelpyouout,butIalreadymadecommitmentstoother(coworkers,clients,etc.)tocompletetheirprojectstoday.Itwouldn'tbefairtothemtonotfollowthroughonwhatIsaidIwoulddo.Iwillbesuretofitthisinassoonaspossible.Thanksforyourunderstanding.别人总是不直接找相关联系人,而是找你做中间人,如何答复？That'nstmyareaofexpertise.Iwouldbehappyt

17、oconnectyouwithsomeonewhocouldbesthelpyousolvethisproblem.如果别人总是让你在短期内赶任务,怎么答复？Iknowthisprojectisahighpriorityforyou,andifit'sabsolutelynecessaryformetoturnsomethinginbythatdate,Icanmakeithappen.ButifIcouldhaveafewmore(days,weeks,etc.),Icouldreallydeliversomethingofhigherquality.Woulditbepossibl

18、eformetohaveabitmoretime?别人让你做一些你目前没时间、没精力做的事情,怎么答复？Iappreciateyouthinkingofme,andI'mhonoredbytherequest.Butunfortunately,Idon'thavethetimetogivethismybestrightnow.Ithinkyouwouldbenefitfromfindingsomeonewhocandevotemoretimeandenergytothisproject.6个小方法,如何设定界限,在邮件中给人做心理建设？TheDeferral:"I&#

19、39;mswanrigeidnow,butfeelfreetofollowup.当你很忙的时候,可以答复：我现在忙不过来,但之后会跟进的.TheReferral:"I'mnotqualifiedtodowhatyou'reasking,buthere'ssomethingelse.你推荐他人做事情：你要求的事情我现在没有权利办到,但我可以给你推荐个人.TheIntroduction:"Thisisn'tinmywheelhouse,butIknowsomeonewhomightbehelpful.介绍别人时：这事不是我掌管,我知道XXX可以帮

20、到你.TheBridge:"Youtwoareworkingtowardcommongoals.做中介的时候：你们两个目标倒挺一致的.(言下之意：你两可以合作,别找我了.)TheBatch:"Othershaveposedthesamequestion,solet'schattogether.面对一群人,如何答复：别人也提了这个问题,我们大家一起来商讨看看吧.TheRelationalAccount:"IfIhelpedyou,I'dbelettingothersdown.面对关系户,怎么婉拒：如果我帮了你的话,肯定要让别人失望了.此外,商务英语中

21、,哪些词能用,哪些词不能用?最后,咱们来谈谈邮件结尾怎么收场.平常我们写邮件,结尾的时候,是不是都是千篇一律,从下面三个句子中选用一个呢？“Pleaseletmeknowifyouhaveanyquestions.“Ifyouhaveanyotherproblems,justletmeknow.aIfthereisanythingelseyouneed,pleaseletmeknow.但其实这些说法都很生硬,我们跟朋友,客户,老板写邮件,一定要这么硬邦邦吗？下次你可以试试下面这些说法哦“Doesthishelpyou?"“Didthatansweryourquestion?Anddoesitmakesense?"“AnythingelsethatIcanhelpwithtoday