HND人力资源管理VIP

1、IndividualReportF84T34ManagingPeopleandOrganisationsOutcome4NAME:SCN:CLASS:! 未定义书签。错误 ! 未定义书错误 !错误 ! 未定错ContentsIntroduction错误!未定义书签。Section1:TheStructureatPresentinShangri-laHotel错误Section2:AnAppropriateFormofRe-StructureforShangri-laHotel签。Section3:TheInfluenceofTask,Technology,andSizeontheNewStru

2、cture未定义书签。Section 4: Line,Staff,FunctionalandLateralrelationshipswithintheNewStructure义书签。Section 5: Authority,ResponsibilityandDelegationwithintheNewStructure误!未定义书签。Conclusion错误!未定义书签。Reference错误!未定义书签。IntroductionThepurposeofthisreportistoexaminetheunderstandingofmanagementstructureintheorganiza

3、tionanditsapplication.Therearefivesectionsinthereport:managementstructurebeforemerger;managementstructureafternewdevelopment;contingencyapproachanditsvariablesaftermerger;differentrelationshipswithinthenewstructure;relevanceofdifferentrelationshipswithnewstructure.Section1:TheStructureatPresentinSha

4、ngri-laHotelAtpresent,flatstructureisusedinthemanagementofthehotel.Hybridmanagementstructureisused.Craigusedthecentralizedandlineapproachtomanagetherestaurant.Ailsausedthedecentralizedandteamapproachtomanagethehotel.Inthehotel,alloftheworkwasdividedintofourtypesaccordingtodifferentproductsorservices

5、:chambermaids,reception,kitchenstaffandwaitingstaff.Flatstructure:itmeansthatabusinesshasfewverticallevelofmanagementandawidespanofcontrol.Asaresult,therelationshipbetweenmanagerandsubordinatewillbeclosed,theflowofinformationwillbequick,anditwillsaveadministrativeexpenses.However,becauseofwidespans,

6、thecommunicationbetweenthesameleveldepartmentandemployeeswillbedifficult.Inthecase,forexample,inthekitchen,therewereonlytwolevels:Craig,themanager;kitchenstaffsandwaiters.Craigdirectlygavethesubordinatestheirdifferenttasks.Soitwasaflatstructure.Centralization&Decentralization:thecentralizationme

7、ansthattheimportantdecisionsaretakenbythetopmanagementandtheotherlevelsimplementthedirectionsthattopmanagergives.Inthecase,Craigmainlyusedthecentralizedapproach.Forexample,allhissubordinatesmustfollowthemenumadebyCraig.AndCraigmadedecisionsbyhimselfandallocatedtaskstokitchenstaffandwaiters.Itshouldb

8、eacentralizedapproach.Decentralizationmeanstopmanagerdelegatesauthoritiestoalllevelsofmanagement.Inthecase,Ailsausedthisdecentralizedapproach.Forexample,inthemanagementofAilsa,shegaverightstoAntoniotorunthings.Itwasadecentralizedapproach.Linestructure:itmeansthatauthoritycomesdownfromthebosstotheirs

9、taffdirectlyinalinerelationship.Itsadvantageisthatitisveryconvenienttocommunicatebecauseofthedirectlinerelationship.However,becauseitneedsanone-to-onemanagingprocess,themanagingtasksaretooheavy.Itwillbecostly.Inthiscase,Craigusedthelineapproach.Craigallocatedspecifictaskstodifferentstaffs.Herequired

10、thatallstaffsshoulddodishesfollowinghismenu.Andherequiredthewaitersshouldattendtocustomerswithinfiveminutesofbeingseated.Hemanagedalltheindividualsintherestaurantdirectly.Soitwasalineapproach.Teamstructure:itreferstodividetheentireorganizationintoworkgroupsorteams.Afterdividingintoteams,therewillbeh

11、ighemployeeinvolvementandempowerment.Thefunctionalbarrierswillalsobereduced.However,theambiguouschainofcommandwillarise.Inthecase,Ailsausedthisapproach.Shedividedallstaffsinthehotelintoseveralteams,suchasthereceptionteammanagedbyAntonio,thecleaningstaffteam,andthechambermaidsteam.Everyteamhadtheirow

12、nspecificworktodo,andeveryteamnumberinvolvesinthemanagement.Soitwasateamapproach.Productorservice:itmeansthattheentireorganizationisdividedintodifferentdepartmentsaccordingtotheproductsorservicesuppliedtocustomers.Inthecase,iswasdividedintofourtypes:chambermaids,reception,kitchenstaffandwaitingstaff

13、.Forexample,inthemanagementofthehotel,Craig'sstaffsweredividedintofollowingparts:thekitchencook,thepurchasingstaffandthewaiters.Theydiddifferenttasksandmadedifferentproductsorservicetocustomers.Soitwasaproductsorserviceapproach.Section2:AnAppropriateFormofRe-StructureforShangri-laHotelAfterthene

14、wdevelopmentoftheorganization,theorganizationalstructurecanbedividedintothreeparts:themanager,thestaffandthesupplier.ItiscalledaShamrockmanagementstructure.Thedepartmentalizationapproachcouldalsobeused.Productdepartmentalization:itmeansthattheentireorganizationisdividedintodifferentdepartmentsaccord

15、ingtotheproductsorservicesuppliedtocustomers.Inthecase,beforemerger,itconsistsoffourtypes:chambermaids,reception,kitchenstaffandwaitingstaff.Therewouldbeadditionaltwotypesafterthemerger.Onewasisfarm,theotherisGordon'srestaurant.Shamrockstructure:Itespeciallyreferstothethree-partorthreelevelsofan

16、organizationalstructure.Intheshamrockorganizationtherearethreedifferentgroupsofpeople:basicmanagers,employeesasthecorepart,theexternalcoworkersandthepart-timeworkersasaformofsupplement.Manager Supplier-Gordon Asabovegraphshows,theorganizationofthehotelwasdividedintothreepartsintheShamrockmodel.Thefi

17、rstpartwasthemanagerintheorganization.Thispartplayedanimportantroleintheorganization.Inthecase,Craigwasamanagerwhodirectsthetasksinthekitchenandtherestaurant.Hearrangedandmanagedthekitchenandrestaurantintoanormaloperation.Ailsaplayedakeyroleinthemarketingandmanagementofthehotel.Sheworkedhardintheman

18、aginghoteldevelopmentandmadegreatprogressfinally.Thesecondpartwasstaff.Therewerefourtypes:chambermaids,reception,kitchenstaffandwaitingstaff.Theyalsoplayedanimportantroleintheoperatingactivitiesofthehotel.Thechambermaidsandwaitingstaffsprovidedservicetocustomersandthekitchensuppliedfoodsanddrinkstoc

19、ustomers.Thethirdpartwassupplier-Gordon.GordonsuppliedrawmaterialsfromhisfarmtoCraig'skitchen.Also,Gordonopenedarestaurantwhichconsistedofhiswife,twochefsandfourwaiters.EverypartintheShamrockorganizationhastheirownexpectations.Section3:TheInfluenceofTask,Technology,andSizeontheNewStructureContin

20、gencytheoryholdstheviewthatthereisnoonebestwaytostructure.Theparticularsituationalfactorssuchassize,technologyortaskwilldeterminethesystemsandstructuresemployed.Task:itmeansthatthenatureandsizeofthetaskwillinfluenceshapingtheorganization.Forexample,inthecase,beforeGordonconvertedhisfarmhousetohisres

21、taurant,hismaintaskwastogrowandsellorganicproducts.Sotheorganizationwasasimpleone.Afterowningarestaurant,thetasksbecamecomplicatedandtheorganizationstructurebecamecomplicatedaswell.Sothenatureandsizeofthetaskwilldeterminethetypeoftheorganizationstructure.Technology:Technologyrelatestotheproductionpr

22、ocessused.Itisnotjustrelatedtotheinformationtechnology,butalsotothetechnologyofproducingaproductorsupplyingservice.Inthiscase,beforethemergerofGordon'sfarmasahotel,Ailsamademarketingstrategiesandplanswhichfocusedonthecitycustomersandbusiness.Afterthemerger,Ailsamustmakeanotherdifferentmarketings

23、trategywhichshouldbefeasibleinGordon'sfarm.Appropriatetechnologyisveryimportantintheoperatingprocessofanorganization.Size:Itisanessentialfactorthatinfluencestheshapeandstructureofanorganization.Also,differentsizeoforganizationshavedifferentproducingproceduresandoutcomes.Inthecase,afterthemerger,

24、thehotelhadalotofchangesinthesize.Forexample,thenumberofstuffwasincreasing.Besides,becauseGordon'sfarmwasapartofthehotel,itwouldbelesscostlytobuyrawmaterialsusedinthekitchen.Itwouldacompetitiveadvantageinpricewithinitscompetitors.Section 4: Line,Staff,FunctionalandLateralrelationshipswithintheNe

25、wStructureLinerelationship:itmeansthatauthoritycomesdownfromthebosstotheirstaffdirectlyinalinerelationship.Inthecase,Craigwasresponsibleformanaginganddirectingthekitchenstaffandwaiters.Heallocatedthespecifictaskstodifferentstaffstoensurethathisplanswerecompleted.Thiswasanexampleofthelinerelationship

26、.Staffrelationship:Itmeanstherelationshipbetweenthestaffsindifferentdepartments.Forexample,inthecase,therelationshipbetweenreceptionstaffandotherstaffs,suchasthemaintenancestaff.Functionalrelationship:Itisarelationshipwhichexistsbetweendifferentfunctionsinthehotel.Inthecase,forexample,therelationshi

27、pbetweentheaccountantfunctionandotherfunctions.Theyallhadclosedrelationshipintheorganization.Lateralrelationship:Itisarelationshipwhichexistsbetweenthesamelevelofstaffswhichareindifferentsystemsanddodifferenttasks.Forexample,therewerewaitersinbothAilsa'sandCraig'smanagementsystem.Butwaitersi

28、nCraig'srestaurantsuppliedservicetocustomerseatinghere.AndwaitersinAilsa'shotelsuppliedservicetocustomerslivinghere.Thiswasalateralrelationship.Section 5: Authority,ResponsibilityandDelegationwithintheNewStructureAuthority:Itisarighttoorderordirectotherstodospecifictasks,andthenattracttheresponseswhichareappropriatetoachievethegoalsoftheorganization.Forexample,inthecase,onlyCraighadtheauthoritytoallocatetaskstohisstaffs.AndonlyCraigandSaskiahadtherighttosignforanyprocedure.