产生SixSigma专案构想(ppt 4)

1、產生 Six Sigma 專案 構想產生 Six Sigma 專案 構想External SourcesInternal & External SourcesInternal SourcesVoice of CustomerVoice of MarketComparison with CompetitorsVoice of Process Areas where Customer Needs are not being met?Trends in Market & Industry that need response?Counter competitive strategies?W here

2、 are we behind Competition?Voice of EmployeesChallenges to Meeting Business ObjectivesW hat are Barriers to Strategic Objectives?New Acquisitions Needing Integration?Are New Products or Services being LaunchedHigh Defect Rates?Obvious W aste?High Costs & Consumption?Employee Turnover?Frustrations?Pr

3、oblems with Recently Launched Products ?No Process D efined?Constant Process Tweaking and Fire fighting? Customer Surveys Market Share Trends Focus G roups Competitive Studies Product Returns W arranty Claims Benchmark Studies Trade & Business Articles Feedback from Sales People Balanced Scorecard C

4、ost Trends & Structure Annual G oals & Objectives Inventory Trends Major D elays CTQ Flow D own Business Level Metrics vs. G oals New Acquisition Business Level Metrics New Product Launch History & Cycle time Vendor Performance MetricsBusiness Metric ExamplesBusiness Metric Examples Material Balance

5、 Studies Employee Surveys Scrap Reports Employee Turnover Yields Trend G raphs Process Maps Defective Pareto Charts Process Analysis Cost Trends & Pareto Analysis Downtime Reports Cycle Time Data (baseline) W rite -offsBusiness Metric Examples2q在4-5組中工作m利用之前的投影片中的 3 個項目製作一份8-10個專案構想的表單m講述一個適當的商業策略專案構想m進一步調查研究商業規則和其他的流程資料，並將每一個可用的構想依序列表。 m