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1、TRAINING ACADEMYHyatt Regency DongguanHow to prepare and serve Brandy, Cognac and ArmagnacFOOD & BEVERAGE XX XXIntroduction前言 At Hyatt Regency Dongguan we offer an extensive Selection of Brandy and Cognac. We serve these Spirits with a high Level of professional Service and a nice Smile.在东莞松山湖凯悦酒店,我

2、们为客人提供众多精选白兰地和干邑,而且我们将以专业的技巧以及亲切的浅笑为客人效力这些烈酒。By the end of this Session, our Objective is to ensure that you have learned “How to prepare and serve Brandy and Cognac with Confidence, and according to our defined Standards.在本次课程的结尾,我们的目的是确保他能按照我们所讲授的规范学会“如何预备和效力白兰地和干邑 Any Questions? 有什么问题吗?Objective目

3、的Brandy 白兰地An alcoholic Spirit distilled from Wine or fermented Fruit是一种从葡萄酒或水果发酵蒸馏出来的烈酒1. Brandy and Cognac白兰地和干邑Cognac 干邑To be called a Cognac a Brandy must be made from a certain type of Grape that grows only in the area of Cognac, Western France - Rated the best Brandy in the world 被称为干邑的白兰地是由一种

4、产自法国西部一个名叫干邑的地域的葡萄所制成,是世界上最好的白兰地。1. Brandy and Cognac白兰地和干邑2. Region of Cognac干邑的产地3. Select the Glassware挑选玻璃杯What Glassware do we use for Brandy and Cognac?我们用哪种玻璃杯效力白兰地和干邑?Brandy Balloon 白兰地杯An old fashioned Glass for Beverages with Ice古典杯What do we need to check?我们需求检查什么?Glassware is sparkling c

5、lean, free from Chips and Cracks玻璃杯干净光亮无破损4. Preparing the Glass预备酒杯How do we prepare the Glass?我们怎样预备酒杯?Pick up the Glass by the base从酒杯的底部拿起杯子Fine Brandy and Cognac should not be served chilled白兰地和干邑不需求被冰冻。Some guest may request Brandy with Ice有的客人要求在白兰地里添加冰块How much Ice do we place in the Glass?我

6、们应该加多少冰块在杯里?One large ice cube一块大冰块Fill the glass with the Ice Cubes (full bodied, perfectly shaped)将酒杯装满冰块 冰块必需装满并且外形完好4. Preparing the Glass预备酒杯5. Preparing the Brandy and Cognac 预备白兰地和干邑What is the standard Measure for Brandy and Cognac?每份白兰地和干邑的规范量是多少?6 cl 6毫升5. Preparing the Brandy and Cognac 预

7、备白兰地和干邑How do we place Cognac and Brandy in the Glass?我们怎样倒干邑和白兰地? Pick up the Bottle and pour into the Measure ensuring it is filled to the top把酒倒进量酒器直到满为止Empty the contents of the Measure into the prepared Glass把量酒器里的酒倒进预备好的酒杯里6. Preparing to serve预备效力Where do we place the Brandy and Cognac?我们应该将白

8、兰地和干邑放在哪里?On a round Beverage Tray ready for service放在饮料托盘上What do we need to ensure?我们必需确保什么?The Tray is clean and dry托盘是干净的。7. Approach the Guest走近客人How do we approach the Guest?我们应该怎样走近客人?Smile as we really mean it发自内心真诚地浅笑What do we need to say to the Guest?我们要向客人说些什么?“Excuse me Sir / Madam, you

9、r Cognac (Using the name of the Cognac)“先生/小姐,您的干邑的名字。8. Serve the Guest效力客人Who do we serve first?我们应该先为谁效力?Ladies first and then Gentlemen女士优先,然后男士Serve from the right hand side of the Guest where possible尽能够地从客人右边效力8. Serve the Guest效力客人How do we pick up the Glass from the Tray?我们怎样从托盘中端出杯子?Pick u

10、p the Glass by the base从杯子底部拿起杯子Refer to training course “How to serve a Standard Spirit参考培训课程“怎样为客人效力烈酒9. Leave the Table分开餐桌How do we leave the Table?我们怎样分开餐桌?Smile as we really mean it发自内心真诚地浅笑Checking the Standard检查规范Q: What is the difference between Brandy and Cognac? 白兰地和干邑有什么区别?Q: What Glassw

11、are do we use for Brandy and Cognac?我们应该用哪种杯子效力白兰地和干邑? Q: What do we need to ensure?我们需求确保什么?Q: How do we prepare the Glass?我们应该怎样预备杯子?Q: How much ice do we place in the Glass?我们应该在杯里添加多少冰块?Q: What is the standard Measure for Brandy and Cognac?每份白兰地和干邑的规范量是多少?Checking the Standard检查规范Q: How do we place Brandy and Cognac in the Glass?我们该怎样将白兰地和干邑倒进杯里?Q: Where do we place the Brandy and Cognac?我们应该将白兰地和干邑放在哪里?Q: What do we need to ensure?我们必需确保什么?Q: What do we need to say to the Guest?我们

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