商务英语presentation

1、Chapter6 closing the negotiation谈判的终局阶段Introduction:After the preparation, bidding and bargaining comes the closing period of negotiation. To reach an agreement the parties have to experience the two phases of making the deal and formally signing the contract. Through the bargaining process, both pa

2、rties are gradually agreeing on some points and they are trying to make the deal from their own perspective. Once the agreement is settled, the contracts have to be written out and the economic contract should be signed in a formal way. This chapter discusses some points of closing the negotiation,

3、introduces some tactics towards agreement, gives some tips on contract signing and negotiation summary. In this chapter youll learn:Who makes the decision to close;When it is time to close;Tactics towards agreement;Tips on contract signing;Summary of the negotiation.6.1 closing the deal 结束谈判 who mak

4、es the decision 谁来作决定The difference between a successful and an unsuccessful negotiator is the ability to close a deal when it has reached its maximum level of distributing “enough” among all participants. The deal is best closed when the agenda has been exhausted.Buyers usually have the say as to w

5、hen a deal will be closed, but they can be encouraged to do so by savvy sellers. This is why every sales force in the world has its “closing specialist” whose job is to convince the buyer that “enough” has been had and its time to transact the deal. International negotiations differ only in the fact

6、 that the buyer/investor is usually much better informed than a standard customer. Both buyer and seller have an equal chance to close the deal, and the more proactive the decision maker is, the greater chance of controlling the process hell have. when is it time to close 什么时候结束To determine if its t

7、ime for closure, here are some questions to ask either directly or indirectly:1) Have all points of the agenda been discussed?2) Have the technical aspects of the deal been reviewed?3) Have the local and international laws applicable to the deal been researched?4) Are all active parties to the deal

8、logistically capable of performing their functions?5) Is the time line set for the deal realistic?6) Do all parties recognize the short and long-term consequences of the deal?7) Are all parties in agreement as to the language and terms of the deal?8) Do all the parties to the deal trust each other?9

9、) Do all potential signatories have the requisite authority to act on their companys behalf?Sometimes the appropriate response to an offer laid on the negotiating table is “no”. Declining a deal, and doing so in the proper manner, is sometimes the Silver Medal of international business, not ideal, b

10、ut respectable. Declining the deal must be done with the greatest diplomacy because this potential for future dealings is very important. You may have no intentions of ever dealing with these particular counterparts in the future, but maintaining your reputation within the international business com

11、munity for levelheaded dealings is important.6.2 tactics towards agreement 达成协议的策略 recessing 休会By recessing we mean taking a short break during which each party moves out of the negotiation forum to reconsider the progress of the negotiation, and to reconsider its own position; or breaking off until

12、 a later session. Recessing is such an important device that the method of using it deserves to be examined. When do we use it? How do we arrange it? How do we restart? At what rime should we use our recess?1. At the end of a phase in the negotiations. That is:l when exploration is completed, before

13、 the start of the bidding;l after bids have been tables, before getting down to bargaining andl If possible at the time when shape of settlement becomes clear.2. Before issue identification. It is strongly advocated to open negotiations in a manner designed to breed co-operation to mutual advantage.

14、 But this strategy needs to be checked before becoming too deeply embroiled. If in doubt, take a recess.3. When nearing an impasse. As long as we aim towards agreements, such a recess can be used to look for means together to tackle the problem that is facing the parties in their negotiation.Under t

15、hese conditions, great advantages can be gained from using the recess not for the parties to separate but for the parties to mix. Sub-groups of technical people, commercial people and financial people from either side are aiming to obtain some constructive move for the negotiations as a whole.4、team

16、 maintenance needs. When the members of the party need to review their effectiveness as a team.5. Breaking a trough. When concentration has lapsed and needs regenerating. What is the recommended procedure to get a recess?1. State the need for a recess. “I think it would help our joint progress if we

17、 took a short recess now.”2. Summarize and look forward. “were seeking to find ways to agree on the price/discount issues, and I suggest that we both look to see if we can see new ways to cope with the issue.”3. Agree on the duration of the recess. “Would fifteen minutes be agreeable?”4. Avoid fresh

18、 issues. If others want to insert anything further, ask them to wait until after the recess.During the recess, the main items for consideration by a party will be obvious discussions about how to handle the next stage, calculations on matters that have been discussed, reviews of the teams performanc

19、e, or fresh plans for the rest of the negotiation.After the recess, the meeting is re-opened with a miniature version of the steps that are taken to open a negotiation.1. A few moments of ice-breaking, as we again attune our wavelengths.2. re-state the progress made on agreed plan 3. Confirm rest of

20、 agreed plan or suggest/agree changes to it.4. Re-opening statements, defining positions and interests as they are now perceived and paving the way to further creative development.Recessing is potentially a very influential device. Disciplined use can make it a device that helps us towards profitabl

21、e co-operation. setting deadlines规定最后期限Defining the time by which a negotiation meeting must have finished (“I am booked on the 11; 40plane”); or the deadline for a series of negotiations (“Im instructed to offer this to ABC Company if we cannot agree before 14 March”). These are seen as threats; th

22、ey can cause resentment and counter-aggression.However, if the deadline is agreed upon by the two parties (not simply imposed by one of them) then the atmosphere becomes more collaborative. Contrast the first quotation above and the following:“It would be a great help to me if we were able to conclu

23、de this meeting in time to catch the11:40 plane. Would it be all right with you if we aim to move at that speed?”There are positive implications for setting a deadline for the negotiations. The setting of a deadline helps to concentrate the mind, the energy, the effort, and the speed of achievement.

24、There is, however, a negative influence if either party feels a deadline has been imposed too early. full disclosure / the straightforward statement 摊牌Literally, this means complete readiness to give to the other party all ones information. In practice, there will always ne some elements people are

25、unwilling to disclose and some other elements they are unable to disclose. We therefore have to interpret”full disclosure” as meaning the disclosure of 90 per cent of what we perceive.There are some negotiators whose character is strongly inclined towards openness and frankness. This pattern of beha

26、vior can be highly productive, inducing the other party to respond and to cooperate. “Full disclosure” then becomes an advantage, providing that it is used in conjunction with all the skills of negotiation towards agreement. It is, of course, a fatal disadvantage when “full disclosure” is offered to

27、 others whose sole interest lies in their own advantage.The straightforward statement that one cannot offer the full price asked, or cannot afford to wait the full delivery time, if true, is constructive. It is an element of full disclosure and it enables the parties together to concentrate on the p

28、roblem and to search for solutions.The same tactic, “all Ive got is 60 per cent” can of course be differently used by one party to get independent advantage. Lubrication/ The Golf Club 联络感情Lubrication is an art. It may be more or less subtle. It is not necessarily the same as bribery. There are plen

29、ty of different ways of offering inducements to negotiators. In form and extent, the pattern varies from one region to another and it needs local expertise to manage the process. In some cultures lubrication is an essential ingredient from negotiating towards agreement. It is an ingredient the skill

30、ed negotiator must provide for, even when he himself is not the right person to handle it.The Golf Club is a tactic to be used at times when the teams are reaching stalemate and progress is interrupted. The tactic is for the team leaders to agree to meet informally in some environment that encourage

31、s mutual trust and openness.For many people that atmosphere of mutual trust and respect is found in the Golf Club. For Englishmen, it is found in the Gentlemens Club. For Finns, it is in the sauna. For Japanese, it is found in the bathhouse.This tactic has positive advantages in refreshing the coope

32、rative spirit between the parties, in enabling them to recognize issues in common, and in providing time and opportunity for new initiatives to develop.One disadvantage is that the team leaders are seen to be operating independently of their respective teams. But if used sparingly, it is a productiv

33、e tactic. the study group 各个击破When the negotiations between teams get bogged down, it is then helpful to set up a sub-group. For example, when matters are reaching an impasse over delivery, then the production people from the suppliers can form a sub-group with one or two members of the purchasers t

34、o find means of resolving the delivery problem to their mutual advantage.At the same time the main parties are freed to concentrate on other aspects of the negotiations or to give time to their other duties.6.3 tips on contract signing 签约过程应注意的问题When both sides have reached an agreement on the main

35、items, it should have a written form of a contract or an agreement.A contract is a written agreement between the two trading sides in order to itemize the right and obligations of both parties. Once signed, it has legal force. Therefore we should pay close attention to the signing of contract, discu

36、ss every item quite seriously and in a very detailed way. The following are some tips on signing a contract. the draft of the contract 合同文本的起草After the two sides reach an agreement on the main items of the trading comes the drafting of the contract period. There is the problem of who will take the t

37、ask of making the draft. Generally speaking, the side that makes the draft will be in a positive position of the whole deal, so the focus should be more on the side who makes the draft. If one side cannot control making draft, they should at least be involved with the other side for this process. ex

38、amination of the qualification of the contract signer and its trading items, scope and process 对签约人资格及交易条款、范围和过程的审查A disqualified contract signer is surely a problem to the negotiation. It means the contract be signed is invalid. Therefore a thorough examination should be done to the contract signer

39、. Find out whether the other side is eligible to do this deal, see his business licence, know his business operating range and check his capabilities of undertaking business activities.The trading items, scope and its process should also answer for the law. To ensure the validity of the contract it

40、must go through legitimate format and perfect procedures. All the contracts that need specific procedures or the approval of a governing body must be reported for approval and the corresponding procedures need to be carried out for the contract to get signed. Contract articles must be rigid and through 合同的条款必须严密、详细For the sake of effective implementation of the contract,