QS 9000 培训资料ppt课件

1、QS 9000Training Materials.Ice BreakerForm small groupsIntroductionField of studyCareer pathWhat you expect to get from trainingSelectSpeakerTo effectively summarize information presented about every group memberSecretaryTo record individual responses.Quality PerspectiveWhat is your definition / perc

2、eption of quality?According to the oral ice breaker presentations and note taking how would you define its quality.Were your expectations met? Why? Why not?What are some of your suggestions for improvement (documentation and presentation)?.Quotes“I think companies will be more selective on who they

3、are placing their business with. If your company is performing better quality-wise and reject-wise, then I think it is going to be the company that is considered for a contract.Terry Martin, Quality Manager, Plastic Source Inc. (El Paso, TX) The supplier shall have systems in place to ensure managem

4、ent of appropriate activities during concept development through production. QS 9000, paragraph Organizational Interfaces .QS 9000 Training OutlineIntroductionPurposeISO 9000BackgroundRequirementsReal World ExamplesInteractive ExerciseConclusionSuggested ReadingsReferences.QS 9000 PurposeImp

5、roving relationships to improve quality“The goal of developing your suppliers is based on the need to provide high quality to the customer.Enhance quality systems for suppliersEliminate redundant requirementsReduce costs.QS 9000 Purpose (continued)Fundamentally different from ISO 9000.Designed to he

6、lp suppliers to automakers provide evidence of standardized processes for dealing with customers.Major automobile manufacturers setup teams with suppliers to help in development.What is ISO 9000?AdvantagesOrganization for International StandardsEuropean standards for qualityStandards are broad and v

7、ague to adapt to different culturesDoes NOT provide framework for organizational improvement and changeCompanies document quality systems in manuals to facilitate trade through supplier conformanceSuccess has created various other standards such as QS 9000.What is ISO 9000? (continued) Disadvantages

8、Not all countries accept ISO registrarsMainly for exporting firmsBarrier to tradeTime consumingCostlyDifficult for small firms to affordDiscourages free thinking and employee empowerment.Background InformationWhat is the meaning of QS-9000?Quality System RequirementsCommon supplier quality standard

9、(Big Three):Chrysler CorporationFord Motor CompanyGeneral Motors CorporationApplies to suppliers of:production materialsproduction and service parts heat treatingpainting and platingother finishing servicesDoes NOT apply to all suppliers of Big Three.Background Information (continued)TE-9000Tooling

10、and Equipment SupplementInternal shorthand as supplement to QS 9000Worldwide CommitmentReleased throughout North America, several countries of South America, Europe, Australia and AsiaCompliance audits by qualified ISO 9001 registrars:InternalCustomer (second-party)Third-party .QS 9000 RequirementsM

11、anagement responsibility“defining and documenting its policies for quality along with its objectives and its level of commitment. Clear lines of authority are drawn, assigning responsibility for managing, performing and verifying all work affecting quality.Training“should be viewed as a strategic im

12、perative for all of a suppliers personnel. A supplier firm must have documented procedures for assessing training needs and for training all personnel who might impact a companys quality. Records of past training must also be kept.QS 9000 Requirements (continued)Management responsibilityQuality syst

13、emContract reviewDesign controlDocument and data controlPurchasingControl of customer-supplied productProduct identification and traceabilityProcess controlInspection and testingControl of inspection, measuring and test equipmentInspection and test statusControl of nonconforming productCorrective an

14、d preventive actionHandling, storage, packaging, preservation and deliveryControl of quality recordsInternal quality auditsTrainingServicingStatistical techniques.QS 9000 Requirements (continued)Management ResponsibilityQuality policyOrganizationResourcesManagement representativeOrganizational inter

15、faceBusiness planAnalysis and use of company-level dataCustomer satisfactionDesign Control RequirementsGeneral InformationDesign and development planningRequired skillsOrganizational, technical interfacesDesign inputDesign outputDesign reviewDesign verificationDesign validationDesign changesQuality

16、System RequirementsGeneralQuality system proceduresQuality planningSpecial characteristicsUse of cross-functional teamsFeasibility reviewsThe control plan.Name some common requirement processesCommon processesDocumentationTestingImplementationProcesses used to enhance supplier quality systems, elimi

17、nate redundant requirements and reduce costs.What are some supply chain priorities?Supply Chain Priorities by auto assemblers, direct suppliers and indirect suppliers order of importance.ConsistencyReliabilityRelationshipTechnological capabilityFlexibilityPriceServiceFinances.Real World Example I“Su

18、pplier Services Inc. (SSI)s stated goal is to work with small and medium-sized manufacturers to achieve compliance with ISO 9000, QS 9000 and other industry-specific quality system requirements. Their message to those manufacturers or their suppliers is that while it is extremely difficult to manage

19、 quality and manufacturing standards when everyone expects fewer people to do the job, SSI is available to fill that organizational void with their own brand of expertise. .Real World Example II“Few businesses survive their first 6 months, much less earn their QS 9000 and ISO 9002 certifications in

20、the first half of the year. Nu Tech Plastics Engineering, a Tier One and Two automotive supplier, not only did both, but it also fulfilled its founders goal of creating a business niche in taking on so-called problem jobs. Barely three years old, the company has built a $20 million a year business o

21、n solving other peoples problems. Elektra all-electric molding machines and the companys process tuning shaved 12 seconds from the tools cycle time.Interactive ExerciseSmall groups (company)Design product using given materialsDesign production processSelectPresenterDiscuss reasons why your company should be the supplier of choice regarding quality, product and certificationsSecretaryTo record quality production processes.ConclusionWhy should companies become QS 9000 certified?Enhance quality systems for suppliersEliminate re