供应链管理第三版unit1习题与答案

1、Chapter 1Understanding the Supply ChainTrue/FalseA supply chain includes only the organizations directly involved in supplying components needed for manufacturing.Answer: FalseDifficulty: ModerateA supply chain consists of all parties involved, directly or indirectly, in fulfilling a customer reques

2、t.Answer: TrueDifficulty: ModerateA supply chain could be more accurately described as a supply network or supply web. Answer: TrueDifficulty: ModerateThe objective of every supply chain is to maximize the overall value generated.Answer: TrueDifficulty: EasyThe objective of every supply chain is to

3、maximize the value generated for the manufacturing component of the supply chain.Answer: FalseDifficulty: ModerateEvery supply chain must include all 5 stages.Answer: FalseDifficulty: EasyThe cycle view of a supply chain holds that the processes in a supply chain are divided into a series of activit

4、ies performed at the interface between successive stages.Answer: TrueDifficulty: ModerateThe cycle view of a supply chain holds that the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.Answer: Fals

5、eDifficulty: ModerateThe push/pull view of a supply chain holds that the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.Answer: TrueDifficulty: EasyThe push/pull view of a supply chain holds that

6、the processes in a supply chain are divided into a series of activities performed at the interface between successive stages. Answer: FalseDifficulty: EasyThe objective of the customer arrival process is to maximize the conversion of customer arrivals to customer orders.Answer: TrueDifficulty: Moder

7、ateThe objective of the customer arrival process is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes. Answer: FalseDifficulty: ModerateThe objective of customer order entry is to ensure that orders are quickly and accurately entered a

8、nd communicated to other affected supply chain processes.Answer: TrueDifficulty: ModerateThe objective of customer order entry is to maintain a record of product receipt and complete payment.Answer: FalseDifficulty: HardThe replenishment cycle occurs at the retailer/distributor interface. Answer: Tr

9、ueDifficulty: HardThe replenishment cycle occurs at the distributor/manufacturer interface. Answer: FalseDifficulty: HardThe replenishment cycle is initiated when a supermarket runs out of stock of a particular item.Answer: TrueDifficulty: HardThe replenishment cycle is initiated when customers load

10、 items intended for purchase into their carts.Answer: FalseDifficulty: HardThe manufacturing cycle occurs at the distributor/manufacturer interface. Answer: TrueDifficulty: ModerateThe manufacturing cycle occurs at the manufacturer/supplier interface. Answer: FalseDifficulty: ModerateThe production

11、scheduling process in the manufacturing cycle is similar to the order entry process in the replenishment cycle.Answer: TrueDifficulty: HardThe production scheduling process in the manufacturing cycle is similar to the order fulfillment process in the replenishment cycle.Answer: FalseDifficulty: Hard

12、The procurement cycle occurs at the manufacturer/supplier interface. Answer: TrueDifficulty: EasyThe procurement cycle occurs at the retailer/distributor interface.Answer: FalseDifficulty: EasyThe cycle view of the supply chain is useful when considering operational decisions, because it specifies t

13、he roles and responsibilities of each member of the supply chain. Answer: TrueDifficulty: ModerateThe cycle view of the supply chain is useful when considering operational decisions, because it categorizes processes based on whether they are initiated in response to or in anticipation of customer or

14、ders.Answer: FalseDifficulty: ModerateThe push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design, because it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.Answer: TrueDifficult

15、y: ModerateThe push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design, because it specifies the roles and responsibilities of each member of the supply chain.Answer: FalseDifficulty: ModeratePull processes may also be referred to as reactive

16、 processes. Answer: True Difficulty: EasyPull processes may also be referred to as speculative processes. Answer: False Difficulty: EasyPush processes may also be referred to as speculative processes. Answer: True Difficulty: EasyPush processes may also be referred to as reactive processes. Answer:

17、False Difficulty: EasyAll supply chain activities within a firm belong to one of three macro processes - CRM, ISCM and SRM.Answer: TrueDifficulty: EasyThere is a close connection between the design and management of supply chain flows and the success of a supply chain. Answer: True Difficulty: EasyM

18、ultiple ChoiceWhich of the following is not a stage within a typical supply chainCustomersRetailersWholesalers/DistributorsManufacturersAll of the above are stages within a typical supply chain. Answer: eDifficulty: EasyWhich of the following is not a stage within a typical supply chainCustomersReta

19、ilersWholesalers/DistributorsMerchandisersComponent/Raw material suppliersAnswer: dDifficulty: EasySupply chain profitability isnot correlated to the value generated by the various stages of the supply chain.the total profit to be shared across all supply chain stages.the difference between the reve

20、nue generated from the customer and the overall cost across the supply chain.the total revenue generated by the distributor stage of the supply chain.b and c onlyAnswer: eDifficulty: DifficultSuccessful supply chain management requires which of the following decision phasessupply chain strategy/desi

21、gnsupply chain planningsupply chain operationall of the abovea and b onlyAnswer: dDifficulty: ModerateThe decision phases in a supply chain includeproduction scheduling.customer relationship management.supply chain operation.supply chain orientation.all of the aboveAnswer: cDifficulty: ModerateThe c

22、ycle view of a supply chain holds thatthe processes in a supply chain are divided into 2 categories.the processes in a supply chain are divided into a series of activities performedat the interface between successive stages.all processes in a supply chain are initiated in response to a customer orde

23、r.all processes in a supply chain are performed in anticipation of customer orders.None of the above are true.Answer: bDifficulty: ModerateThe push/pull view of a supply chain holds thatthe processes in a supply chain are divided into a series of activities performed at the interface between success

24、ive stages.all processes in a supply chain are initiated in response to a customer order.all response in a supply chain are performed in anticipation of customer orders.d.the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in antici

25、pation of customer orders.e. None of the above are true.Answer: dDifficulty: ModerateWhich of the following is not a cycle in the supply chain cycle viewAnalysis cycleCustomer order cycleReplenishment cycleManufacturing cycleProcurement cycleAnswer: aDifficulty: ModerateWhich of the following is not

26、 a cycle in the supply chain cycle viewCustomer order cycleReplenishment cycleManufacturing cycleProcurement cycleAll of the above are part of the supply chain cycle view.Answer: eDifficulty: ModerateThe customer order cycle occurs at thecustomer/retailer interface.retailer/distributor interface.dis

27、tributor/manufacturer interface.manufacturer/supplier interface.none of the aboveAnswer: aDifficulty: EasyWhich of the following is not a process in the customer order cycleCustomer arrivalCustomer qualificationCustomer order entryCustomer order fulfillmentCustomer order receivingAnswer: bDifficulty

28、: ModerateCustomer arrival refers tothe point in time when the customer has access to choices and makes a decision regarding a purchase.the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.the process where product is prepared and sent

29、 to the customer.the process where the customer receives the product and takes ownership.none of the aboveAnswer: aDifficulty: ModerateThe objective of the customer arrival process is toget the correct orders to customers by the promised due date at the lowest possible cost.maintain a record of prod

30、uct receipt and complete payment.maximize the conversion of customer arrivals to customer orders.ensure that orders are quickly and accurately entered and communicated toother affected supply chain processes.none of the aboveAnswer: cDifficulty: EasyCustomer order entry isthe point in time when the

31、customer has access to choices and makes a decision regarding a purchase.the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.the process where product is prepared and sent to the customer.the process where the customer receives the pr

32、oduct and takes ownership.none of the aboveAnswer: bDifficulty: ModerateThe objective of customer order entry is toget the correct orders to customers by the promised due date at the lowest possible cost.maintain a record of product receipt and complete payment.maximize the conversion of customer ar

33、rivals to customer orders.ensure that orders are quickly and accurately entered and communicated toother affected supply chain processes.none of the aboveAnswer: dDifficulty: EasyCustomer order fulfillment refers tothe point in time when the customer has access to choices and makes a decision regard

34、ing a purchase.the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.the process where product is prepared and sent to the customer.the process where the customer receives the product and takes ownership.none of the aboveAnswer: cDiffic

35、ulty: ModerateThe objective of customer order fulfillment is toget the correct orders to customers by the promised due date at the lowest possible cost.maintain a record of product receipt and complete payment.maximize the conversion of customer arrivals to customer orders.ensure that orders are qui

36、ckly and accurately entered and communicated toother affected supply chain processes.none of the aboveAnswer: aDifficulty: EasyCustomer order receiving isthe point in time when the customer has access to choices and makes a decision regarding a purchase.the customer informing the retailer of what th

37、ey want to purchase and the retailer allocates product to the customer.the process where product is prepared and sent to the customer.the process where the customer receives the product and takes ownership.none of the aboveAnswer: dDifficulty: ModerateThe replenishment cycle occurs at thecustomer/re

38、tailer interface.retailer/distributor interface.distributor/manufacturer interface.manufacturer/supplier interface.none of the aboveAnswer: bDifficulty: EasyThe processes involved in the replenishment cycle includeretailorder receiving.retailorder entry.retailorder trigger.retailorder fulfillment.al

39、l of the aboveAnswer: eDifficulty: ModerateThe processes included in the replenishment cycle include all of the following exceptretailorder receiving.retailorder entry.retailorder trigger.retailorder fulfillment.none of the aboveAnswer: eDifficulty: ModerateThe processes included in the replenishmen

40、t cycle includeorder duction scheduling.retail trigger.manufacturing.receiving.Answer: cDifficulty: ModerateThe replenishment cycle is initiated whenthe customer walks into the supermarket.the customer calls a mail order telemarketing center.customers load items intended for purchase into

41、 their carts.a supermarket runs out of stock of a particular item.a product is received into stock at a store.Answer: dDifficulty: HardThe manufacturing cycle occurs at thecustomer/retailer interface.retailer/distributor interface.distributor/manufacturer interface.manufacturer/supplier interface.no

42、ne of the aboveAnswer: cDifficulty: EasyThe processes involved in the manufacturing cycle includereceiving.manufacturing duction scheduling.order arrival.all of the aboveAnswer: eDifficulty: ModerateThe processes involved in the manufacturing cycle includeorder duction sche

43、duling.order fulfillment.order entry.manufacturing order analysis.Answer: bDifficulty: ModerateThe production scheduling process in the manufacturing cycle is similar to theorder receiving process in the replenishment cycle.order fulfillment process in the replenishment cycle.order entry process in

44、the replenishment cycle.order trigger process in the replenishment cycle.none of the aboveAnswer: cDifficulty: HardThe manufacturing and shipping process in the manufacturing cycle is equivalent to the a.order receiving process in the replenishment cycle.order fulfillment process in the replenishmen

45、t cycle.order entry process in the replenishment cycle.order trigger process in the replenishment cycle.none of the aboveAnswer: bDifficulty: HardThe procurement cycle occurs at thecustomer/retailer interface.retailer/distributor interface.distributor/manufacturer interface.manufacturer/supplier int

46、erface.none of the aboveAnswer: dDifficulty: EasyThe relationship between the manufacturer and supplier during the procurement cycleis very similar to the relationship betweencustomer and retailer.retailer and distributor.retailer and manufacturer.distributor and manufacturer.manufacturer and custom

47、er.Answer: dDifficulty: ModerateThe cycle view of the supply chain is useful when considering operational decisions, becauseit categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.it specifies the roles and responsibilities of each member of

48、the supply cesses are identified as either reactive or speculative.it focuses on processes that are external to the firm.it focuses on processes that are internal to the firm.Answer: bDifficulty: HardThe push/pull view of the supply chain is useful when considering strategic decisions relat

49、ing to supply chain design, becauseit categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.it specifies the roles and responsibilities of each member of the supply chain.it clearly defines the processes involved and the owners of each process

50、.it focuses on processes that are external to the firm.it focuses on processes that are internal to the firm.Answer: aDifficulty: HardWhich of the following statements about pull processes is accurateMay also be referred to as speculative processes.Execution is initiated in anticipation of customer

51、orders.At the time of execution, demand must be forecast.May also be referred to as reactive processes.None of the above are accurate.Answer: dDifficulty: EasyWhich of the following is not an accurate statement about pull processesMay also be referred to as speculative processes.Execution is initiat

52、ed in response to a customer order.At the time of execution, demand is known with certainty.May also be referred to as reactive processes.All of the above are accurate.Answer: aDifficulty: EasyWhich of the following statements about push processes is accurateMay also be referred to as speculative pr

53、ocesses.Execution is initiated in response to customer orders.At the time of execution, demand is known with certainty.May also be referred to as reactive processes.None of the above are accurate.Answer: aDifficulty: EasyWhich of the following is not an accurate statement about push processesMay als

54、o be referred to as speculative processes.Execution is initiated in anticipation of customer orders.At the time of execution, demand must be forecast.May also be referred to as reactive processes.All of the above are accurate.Answer: dDifficulty: EasySupply chain macro processes include which of the

55、 followingCustomer Relationship Management (CRM)Internal Supply ChainManagement (ISCM)Supplier RelationshipManagement (SRM)all of the abovenone of the aboveAnswer: dDifficulty: EasySupply chain macro processes include which of the followingInternal Relationship Management (IRM)Customer Relationship

56、Management (CRM)External Relationship Management (ERM)Supply Chain Relationship Management (SCRM)none of the aboveAnswer: bDifficulty: ModerateSupply chain macro processes include which of the followingInternal Relationship Management (IRM)External Relationship Management (ERM)Supplier Relationship

57、Management (SRM)Supply Chain Relationship Management (SCRM)none of the aboveAnswer: cDifficulty: ModerateActivities involved in the Customer Relationship Management (CRM) macro process includeplanning of internal production and storage.order fulfillment.marketing.supply planning.demand planning.Answ

58、er: cDifficulty: HardActivities involved in the Customer Relationship Management (CRM) macro process include all of the following except a.demand planning.marketing.sales.order management.call center management.Answer: aDifficulty: HardActivities involved in the Internal Supply Chain Management (ISC

59、M) macro process includemarketing.order fulfillment.sales.order management.call center management.Answer: bDifficulty: HardActivities involved in the Internal Supply Chain Management (ISCM) macro process include all of the following exceptplanning of internal production and storage.order fulfillment

60、.supply planning.demand planning.order management.Answer: eDifficulty: HardActivities involved in the Supplier Relationship Management (SRM) macro process includeplanning of internal production and storage.order fulfillment.supply planning.supplier evaluationand selection.order management.Answer: dD