沟通模式ppt课件

1、Case Analysis for Communication Patterns沟通方式的案例分析 张楠Teaching Objective教学目的 By analyzing the case, students will understand how the communication patterns are applied in management activities.Furthermore, they will have the ability to choose the most suitable pattern under different management situat

2、ions. 经过分析案例，使学生了解沟通方式在实践管理活动中是如何被运用的，更重要得是，使他们可以在不同的管理活动背景下选择运用最恰当的沟通方式。 the 8 Communication PatternsThe Barbell 杠铃型The Triangle 三角型The Pyramid 金字塔型The Series 链型The Circle 环型The Hub and Spokes 轮型The Legs 腿型The Crossfire 全通道型The CrossfireFeatures:more communication channels, more freedom, the highes

3、t communication speed, high satisfaction degree from the communicators. 特点：沟通渠道多，自在度大，沟通速度最快，沟通者称心度高。Applicable Situations: when facing difficult problems, a board range of ideas are needed for innovation by cooperation. 适用情况：为处理复杂问题，需求集思广益，相互协作，产生大量创意时。Case : How to solve the problem of oil leak of

4、 the speeder? The speeder is the leading system of a diesel engine, its quality will directly affect the quality of the whole engine .To catch up with the development of the railway industry, Tianjin Rolling Stock Machinery Plant applied for ministry-recognized quality product for the speeder. An ap

5、praising meeting was held by the railway ministry.However, because there were some oil leak, the product didnt achieve the “silver brand prize though its other aspects were qualified.Therefore, the ministry and the bureau required the plant to solve the oil leak before a deadline. In fact, the probl

6、em had set off discussions among the bottom employees and some primary imaginations were put forward earlier. The plant leaders decided to organize the employees to overcome this technical difficulty immediately.QuestionsWhich form of management communication (何种沟通方式)should be taken to solve the pro

7、blem?Which communication pattern (何种沟通方式) is applied in this form?Please select from the following patterns: the hub and spokes轮型, the legs腿型, the crossfire全通道型.案例 :如何处理调速器漏油的问题？ 调速器是机车柴油机的指挥系统，它的质量会直接影响柴油机的整车质量。天津机车车辆机械厂为顺应铁路工业的情势，将调速器产品定为部级创优产品。为此铁道部召开了鉴定会，与会人员以为该厂产品的加工质量和配机性能良好，但是有几处漏油，故未能同意成为银牌产

8、品。于是，部局要求限期处理漏油问题。在此之前，这个问题就曾经引起一些职工的讨论并构成了一些初步想象。事不宜迟，厂指点决议马上组织攻克这一技术难关。Solution from the Plant 组织方式：智力鼓励会议。 参会成员：调速器组装工人两名，设计人员两名，工 艺师两名，检查工人一名，消费调度一名。 会议纪律： 1.提倡大胆想象，自在思索。 2.任何人不能批判、打断或限制他人的发言。 3.想象越多越好，不局限数量和范围。 4.发言要围绕主题。 5.参会人员在发表想象方面一概平等，没有工人、工程 师之分。Solution from the Plant会议过程：纪律宣布之后，大家各自谈本人的

9、意见和想象，并可以进展自在交流。结果共提出理处理漏油问题的方案多达四十一条。会议成果：经过再次讨论交流，大家对四十一条方案进展提炼，最后共构成十条处理调速器漏油的方案。会议效果：会议只用了一小时十五分钟，大家领会到：与会者心境酣畅，充分发表了本人的意见，效果比以往任何一次会议都好。the Communication Patterns as choicesThe CircleThe LegsThe Crossfire环型腿型全通道型A Small QuestionThe shortcoming of the crossfire 全通道型方式的缺陷 : communication chaos沟通混乱) = decrease the work efficiency降低效率. How to deal with the shortcoming of the crossfire in practice?Guiding Principles for choosing the Communication Patterns选择沟通方式的指点思想Grasp 掌握 the features特点 and the applicable situations 适用情况 of each comm