Unit1EmailandMemo市公开课金奖市赛课一等奖课件

1、E-mail & MemoUnit1 Writing第1页Part 1 E-mailPart 2 MemoPart 3 SamplesPart 4 ExercisesPart 5 ExpressionsPart 6 Summary &HomeworkContents第2页英文电子邮件主要性英语电子邮件以其方便快捷，在当代商务活动及日常生活中起着主要作用。尤其商务往来中电子邮件代表着企业形象，显示着企业水平和实力，直接影响到客户对企业评定。所以，商务电子邮件写作在业务往来中占据着举足轻重地位。据调查，约有88%互联网用户使用电子邮件，而在商务领域中约有90%员工经过电子邮件形式来联络公务。第3页

2、Address - 收信人Email地址、抄送收信人Email地址、密送收信人Email地址、发件人Email地址Date-日期，月、日、年依次排列Subject -主题Salutation - 称呼、Opening - 开头、Body - 正文、Ending - 结尾句Complimentary Close - 礼貌结束语Writers Full Name - 写信人全名英语电子邮件由六部分组成：第4页1. E-mail (电子邮件)(1) 格式To：ZhangSFrom: LiSDate : May 25, Subject: Sales MeetingDear XXX, (正文) Encl

3、osed are reports on(题目要求有附件就写这句，没有则不要。) Best wishes. Yours, Li Si Sales Manager第5页 E-mailTo: _From: _Date: _Subject: _Dear _, _ Sincerely yours/Yours, LiQiang第6页 Address 地址收信人地址 To: 抄送收信人地址 Cc: 密送收信人地址 Bcc:发件人地址 From:Cc: Carbon CopyBcc: Blind Carbon CopyTo: 12 From:123Cc: 456Bcc: 789多个收信人地址用半角逗号或者分号

4、隔开。 英语电子邮件格式第7页 Subject 主题 (1)1. 主题 (Subject) 框内容应简明地概括信内容，短能够是一个单词，如 greetings；长能够是一个名词性短语，也能够是完整句子，但长度普通不超出35个字母。YES：Supplier training NO：professional trainees from sister company should abide by rule of local company英语电子邮件格式第8页 Subject 主题 (2)2. 主题框内容切忌含糊不清。NO：News about the meetingYES：Tomorrows m

5、eeting canceled3. 视信内容是否主要，还能够开头加上URGENT或者FYI (For Your Information，供参考)比如：URGENT: Submit your report today! 英语电子邮件格式第9页 Subject 主题 (3)4. 普通来说，只要将位于句首单词和专有名词首字母大写即可。另外一个较为正规格式可将除了少于5个字母介词、连接词或冠词之外每一个单词首字母大写。YES：New E-mail Address Notification Detailed calculation NO： detailed calculation 英语电子邮件格式第10

6、页 Salutation - 称呼 (1) 依据发信人详细情况以及发信人与收信人之间关系而定。在同辈亲朋挚友或同事之间能够直呼其名，但对长辈或上级最好使用头衔加上姓。Tom HanksDear/Hi Tom,Dear Mr Hanks,收信人名字千万不要写错。英语电子邮件格式Jennifer AnistonMiss/ Mrs/ Ms Aniston第11页 Salutation - 称呼 (2)收信人是多个男性用Messrs；多个女性用Mesdames, Mmes, 或Mses；有男有女，搞清楚每个人称呼。Messrs. Smith, Wyatt, and Fury有荣誉学位多不喜欢用普通头衔

7、。Mses. Dicaprio, Lionel, and GreenMr. Harold Wright and Miss Margaret WrightDr. / Prof. / General / Senator Wright 英语电子邮件格式第12页 Opening 开头 (1)澄清你意图 在电子邮件开头澄清你来意非常主要，这么才能更加好引出邮件主要内容。感激读者是邮件开场白好方法。感激您读者能让对方感到高兴，尤其是之后你有事相求情况下会很有帮助。英语电子邮件格式 记得要注意语法，拼写和标点符号，保持句子简短明了且句意前后一致。第13页 Opening 开头 (2)英语电子邮件格式假如回复

8、客户咨询，向他们对企业兴趣表示感激Thank you for contacting us.假如对方已经回复过你一封邮件了，感激回复Thank you for your prompt reply.Thanks for getting back to me.假如你主动给他人写邮件，表明意图I am writing to第14页 Opening 开头 (3)英语电子邮件格式假如有些人给了你尤其帮助Thank you for all your assistance.某个客户或是经理写对你工作提出了一定质疑I truly appreciateThank you for your feedback.假如你

9、问询一些信息，对方花了点时间才发送给你Thank you for providing the requested information. 第15页 Body 正文 正文是电子邮件主要部分，大多把话题分成几个小主题，每个小主题一段，每段普通只有一两句话。正文由两三个或三四个简短段落组成。英语电子邮件格式 商务电子邮件，正文书写格式绝大多数采取齐头式。齐头式是指正文中各部分都从每行左边开始，这种格式便于打字和节约时间，提升工作效率。日常邮件正文开始则空两格。 称呼和开头之间，段落之间，正文和信尾客套话之间普通空一行。第16页2、正文部分 能够从以下三个步骤入手1.写出关键点。以自己熟悉、有把握词

10、组、短语或句型写出关键点。注意：若有不会表示内容，学会“曲线表示”，即采取近义词或同义词。2.连词成句。句子表示要完整，意思明确。切忌汉语式英语，更不能出现幼稚低级错误。3.连句成篇。恰当使用连词、有感情色彩动词和副词等，使文章结构严谨，行文流畅，还有“闪光点”。第17页 Ending 结尾英语电子邮件格式1.采取分词短语：句末用逗号，不用句号。如：a. Waiting for your good news,b. Looking forward to your early reply,c. Hoping to hear from you soon,2.采取介词短语：句末用逗号，不用句号。如：a

11、. With best wishes,b. With kind regards to your family,c. With best wishes to you,3.采取完整句子：句末用句号。如：a. We are waiting for your good news.b. I hope to receive your early reply.c. We are looking forward to your early reply.第18页 Complimentary Close 礼貌结束语(1) 结尾致意要留心，搞清大家关系才选择用词。商务英语电子邮件格式(15/15)Very Form

12、al 非常正规(比如给政府官员)Respectfully yours, Yours respectfully,Formal 正规(比如客户企业之间)Very truly yours, Yours very truly, Yours truly,第19页 Complimentary Close 礼貌结束语(2)英语电子邮件格式Less Formal 不太正规(比如客户) Sincerely yours, Yours sincerely, Sincerely, Cordially yours, Yours cordially, Cordially, Informal 非正规(比如朋友，同事之间)R

13、egards, Warm regards, With kindest regards, With my best regards, My best, Give my best to Mary, Fondly, Thanks, See you next week! 第20页 Signature 署名 邮件末尾加上署名档，附加必要个人信息。英语电子邮件格式 署名档可包含姓名、职务、企业、电话、传真、地址等信息，但信息不宜行数过多，普通不超出4行。Local Organizing CommitteePhone: +7-3822-491-776Fax: +7-3822-492-410E-mail: i

14、sdeivhcei.tsc.ru第21页电子邮件例1写信人：LiQiang 写信时间：12月20日收信单位：Reservation Office电子邮件网址：groupsales入住时间：12月25日至27日预定房间：一个带浴室单人房，三个带浴室双人房。将于12月26日下午 租用会议室一间，进行业务洽谈。请尽早回复，告之是否有空房、 房价及是否需要预付押金等。Words for Reference: 空房Vacancy 预付押金pay a depositHere is the e-mail form:第22页To: Reservation OfficeE-mail address: group

15、salesFrom: LiQiangDate: December 20, Subject: Room ReservationDear Sir or Madam, Im writing to make a room reservation. I need to book a single room with bathroom, and three double rooms with bathroom from December 25 to December 27, . And a meeting room is needed on December 26, where business nego

16、tiation will be held. I want to know if there is vacancy, the prices, and if I need to pay a deposit in advance. Could you give me the reply as soon as possible? Thank you! Sincerely yours, Li Qiang第23页说明：假定你是王军。依据以下内容以第一人称发一封电子邮件。内容：1.发件人：王军 2.收件人：Anna 3.发件人电子邮件地址： wangjun11007 4.收件人电子邮件地址： znna110

17、08 5.事由： 王军在网站上卖出了一本书，书名：电子商务导论。买家是美国客户Anna Brown. 6. 邮件包括内容： 1）感激对方购置电子商务导论; 2）书已寄出，预计一周内抵达 3）希望收到书后在网站上反馈意见 4）假如满意，希望向其它客户推荐 5）最近还会推出一些新书，欢迎选购；再次购置能够享受折扣。 Words for reference: 反馈意见：feedback 电子商务导论：Introduction to E-commerce第24页 E-Mail MessageFrom: _Subject: Feedback of the transactionTo: _Dear Mis

18、s Anna Brown,Yours sincerely,Wang Jun wangjun11007 Thank you for your purchase of the book Introduction to E-Commerce. I have sent it to you and it is expected to arrive in a week. I hope you could leave some feedback on the Website after receiving it. If you think it is a good book, I would appreci

19、ate it very much if you could recommend it to other customers. Recently, there will be some new books on sale. You can get some discounts if you place an order again. Thank you. anna11008第25页MEMO 备忘录 (memorandum缩写)第26页Brief introduction 备忘录是一个非正式公文函件，通惯用于在企业内部快速、有效地传递关于人事任免、会议通知、企业政策等方面信息，是企业内部最普通书面

20、交流形式。备忘录普通由日期、收件人、发件人、事由和正文组成，有时也会包含普通书信里常见称呼语、结尾敬语和署名，但多数情况下省略不用。备忘录普通简练短小，结构清楚、阅读方便、传递快速。第27页 格式：MemoTo：Ted Brown, Head of Marketing DepartmentFrom: Scott Young, Assistant ProfessorDate: September 6, Subject: Survey on Investment(空一行）Body (正文)注意: Subject下面空一行写正文。不用结尾礼词。第28页备忘录主要内容及书写格式以下：最上端中央写上 “

21、Memo”或 “Memorandum”;Date:日期；有时无此项，日期直接写在右上角或左边开头；To:收件人姓名、职务等，能够免写称谓；From:发件人姓名、职务等，免称谓；Subject/ Re.:事由/主题，简明概括征文内容,使收件人一目了然； body:在以上书端内容下空一两行写正文（body），语言简明明了，表示清楚；正文部分可免去称呼和客套语.Reference Initials：有时在正文下空一行处需写上经手人姓名或姓名首字母；该部分可省略.Memo通常不需要称呼、Sincerely yours等结束语MemoTo:From:Date:Subject:正文第29页Memorand

22、umTo: General ManagerFrom: Wang Gang, Manager of BD CompanyDate: Sept.3Subject: Delivery of Goods Mr. Wang called at 9 a.m. He says they havent received our goods so far. We should contact him immediately if we havent delivered the goods yet. Otherwise they would have to cancel the order. 第30页备忘录致：全

23、部学生自：周老师事由：英语口语考试全体同学：英语口语考试将于10月16日（周五）早晨第三节课在303教室进行，请大家认真复习。祝你们好运！ -10-11第31页Reference AnswerMemoTo: all studentsFrom: Ms. ZhouDate: October.11, Subject: Oral English Test The oral English test will be held during the 3rd period in the morning ,on October 16, , (Friday) , in Room 303. Everyone, p

24、lease be prepared. Good luck!第32页新城企业经理王明先生早晨10时来造访总经理。他希望与总经理讨论在本市设置一家食品厂事宜。总经理正在开会，无法接见。王先生将于本周一离开。请总经理今天下午打电话给他。第33页MemoTo: General ManagerFrom: Wang Ming, Manager of Xincheng CompanyDate: Sept.3Subject: New Food Factory Mr. Wang came here to visit general manager at 10 a.m. He hoped to talk with

25、 General Manager over the matter concerning opening a food factory in our city. Mr. Wang is to leave next Monday. He asked General Manager to call him this afternoon.第34页4.英语三级书信作文惯用句型1) I am writing to you in the hope that you could do me a favor to improve the horrible situation.2) I would like so

26、me detailed information on/about.3) I would be grateful if you could let me have details of 4) I am writing to request some necessary information about5) I am greatly concerned about6) My appreciation to you for your generous help is beyond words. I wish I could repay it one day.7) Thank you very mu

27、ch for the kindness you showed me during第35页8) It is my pleasure/a great honor for me to extend an invitation to/invite you to9) I will be expecting you, so do not disappoint me.10) I wish to apply for the position of with your company.11) I graduated with a BA degree infromin12) I am very excited and delighted over the good news that you are recru