客户满意度调查表customer survey

1、Page 1 of 5 CUSTOMER SATISFACTION SURVEY FORM（请填写完回传至传真号：xxx）_(5 =Excellent, 4 = Very Good, 3 =Good, 2 = Fair, 1 =Poor)第二列2（ 5=很关键 4=很重要 3=重要 2=不太重要 1=不重要）Column Please Rate each category for IMPORTANCE to your company.(5 =Critical, 4 =Very Important, 3 =Important, 2 =Not Very Important, 1 =Not Impo

2、rtant)工作表现 重 重要性 Importance们In for Registration Audit, Please tell us:工作表现重 重要性 Importancea.对贵公司质量手册的评审是否及时？a. Did we review your Manual in a timely manner?b.对质量手册评审报告之内容是否符合贵公司的期望？b. Did the content of the review report for yourManual meetyour expectations?c.贵公司和我们评审组的沟通是否充分？c. Was the communicatio

3、n with our Audit teamadequate?d.最后确定的评审进度是否能接受？d. Was the final Audit schedule acceptable?e.对即将要进行的评审过程是否明确？e. How clear was the forthcoming Audit Process?REV. 22/02/10Page 2 of 5工作表现重 重要性 Importanceh.请对我们的评审员的水平打分。Please rate our Auditors skills?哪位审核员让您印象深刻？h.请对我们的评审员的水平打分。Please rate our Auditors

4、skills?哪位审核员的什么方面您认为需要改善？工作表现重 重要性 Importancea. Did we present your invoice in a timely manner?b.开给贵公司的发票是否清楚而且内容正确？b. Was your invoice clear and correct?c.贵公司的发票是否送到正确的地址和正确的人手里？c. Was your invoice sent to the right address and person?REV. 22/02/10Page 3 of 5工作表现重 重要性 Importancec. Quality and corre

5、ctness of the Certificate?工作表现重 重要性 Importancea.XXXX所提供的各项服务贵公司是否满意？XXXXImportance客户群之一员。f. The wish of becoming one of the certified members of XXXX who has grantedcertification to a large variety of world-class organizationsg.XXXX拥有全世界的网络被广大企业界接受且拥有30 多个国家的认可授信。g. XXXX has a global network, widely

6、 accepted by a large variety of businesses andhas accreditations from more than 30 countriesh.XXXX是一家很有企业道德及认证严谨的公司。h. XXXX is concerned with business ethics and rigorous certification workREV. 22/02/10Page 4 of 5i.采用了由 XXXX 提供的培训服务后，因此信赖XXXX 能提供好的认证服务。i. Having attended XXXXs training courses and confident in the good quality of theircertification servicesj.其它原因 请叙述于后):XXXXPlease provide XXXX with your valuable comments to let us continuously improve the certificationservicesREV. 22/02/10Page