凤凰职教第三册Unit3电子教案

1、名称项目Unit 3课时课时分配准前 遽出宇为中基础课May I Help You?61,2Warming-uplistening andspeaking3,4, 5Reading and writing课型New特 点6，7，8Real life skills授课班级地 点5号楼教学目标能力（技能）目标知识目标素质目标To improve Ss ability of getting information through reading & listening.To know how to ask questions to know customers needs and understan

2、d the important role of a server.To master new words and phrases; to finish exercises.To get the main idea of the whole passage.Try to use proper words and body languages to serve customers efficiently and politely.Students will be able to use up-selling techniques.重点难点 及解决方法Key points： to get the m

3、ain idea of the reading passage. 全面理解阅读材料，了解一名服务人员的重要性并能读懂信号满足顾 客需求。Difficult point： to use the useful expressions to ask questions at check-in and taking orders.听懂所听材料，并掌握在宾馆登记入住时和餐馆时常用的提问句式。教学策略 与方法根据销售类服务人员常见的服务内容，创设生动的职业情景，巧妙设 置思维活动，让学生通过思考，组织语言，融入技巧，开拓思维，举 一反三的运用一定的方法实现优质服务。教学资料 及教学准备Exercise b

4、ook and students booksTest papers Some example sentences板书设计Unit ThreeNew words and expressions:language points:教学后记本单元以接待顾客岗位的人员工作态度、服务质量为切入点，以宾 台接待、餐馆点餐为主要职业情景，让学生了解提供优质服务，不仅需 色的专业知识，更需要娴熟的人际沟通技巧，察言观色的技巧、以顾客1心的宗旨。教学过程教学程序与内容教师活动-导学生活动-演设计意图Unit Three 第一课时 (前台接待 Warming-up ,Listenin & Speaking ASte

5、p One: Warm-upActivity1: Some people are talking about the servicethey vereceived. Have they received good or bad service? Write G for good or B for bad in the blanks.Activity2 ： Discuss in groups: What should be done to improve the bad service mentioned above? StepTwo:Listening&Speaking AActivity1:

6、 Listen to the conversationandtick( V ) where it ghappens.Activity2 ： Intensive ListeningListen again. Then. underline the questions asked by the hotel clerkQuestions Asked at Check-inDo you have a reservation? How long will you be staying?Do you prefer a smoking or non-smoking room?Will you be payi

7、ng by cash or credit card?Could you fill out this registration form, please? Possible Responses学生自主进行信息判 断。分组讨论派代表向全 班汇报。听录音，关注工作流程 中的关键词来获取答 案。学生听并画线找出宾 馆接待员提出的问题 同时模仿其语音语调 鼓励学生从已学对话 中找出符合的问句在 此基础上，让学生自行 编写问句进行扩充。.了解好的服 务和不好的 服务，形成优 :质服务的态 度。1进一步帮助 学生进入到 顾客接待情 境，引导学生 思考在顾客 ，接待过程中 。如何改善服 务质量。辨析对话中 人

8、物所在的 场所。掌握常见的 宾馆前台接 待对话，同时 模仿语音语 调。巩固学生在 活动2中所 学到的顾客 接待用语与 宾馆前台接 待登记入住 时的顾客信 息收集；同 时，为活动4 的模拟真实 情境中的恰 当运用做准 备。复习巩固宾 馆前台接待2Yes, the name is Joe Sm计h.Ill be checking out on FridayNon-smoking, if you pleaseCredit card, if you acceptVisa.Do you need to see my passport.Activity3：Supposeyouwork at the fro

9、nt desk of a hotel.Askproperquestions to get the following information.Activity 4: Complete the conversation and then role-play it with your partner.Step Three: SummaryUseful Expressions about questions asked at checked-in.Step Four: HomeworkAs a hotel cleark, know how to ask questions at check-in.N

10、otes:-Clerk kla:k n.旅馆服务 台接待员；职员一Coupon ku:pon n.（购物 的）赠券，优惠券一Check in登记入住 I,llringthehotel. I,ll tell them we,ll check i tomorrow.我来给旅馆打电话，通知他 们我们明天入住。一 Check out结账离开，结账 退房They packed and checkecn对话，并能够 进行简单的 日常对话。3out of the hotel.他们收拾好东西，办理了退 房手续。I was disappointed to miss Bryan, who had jus chec

11、ked out.我非常失望没有见着布赖 恩，他刚退房走了。-Reservation,rez9veijn n.预定，预约He went to the desk tomake a reservation. 他到服务台进行了预订。Do you have a reservation?你有预定吗？manage m况ni* vt.管理，经营Mr. Smithmanagesa large department store.史密斯先生经营一家大型百货 公司。manage to do sth 经过努力克服困难，设法做成某事 Given a chance, I will manage to do the work

12、 well.如果给我机会我会设法做好 这项工作。tUnit Three 第二课时 （在餐馆 Listening & SpeakingListening and Speakin BStep One: ReviewReview some useful expressionsaboutquestions asked at check-in.Step Two: ListeningBVctivity1： Look at the picture. What did the customer order? Tick ） from the list.Activity 2 ： Extensive listeni

13、nggAsk & Answer观察图片判断客人点 的实物名称做出正确 选择。初听再听学生积极思考将餐馆 点餐句子的顺序重排 角色扮演掌握重点单词用法依 好课后复习。转换场景，进 ：入“餐馆”这个职业情景， 迅速进入 waiter这个 角色。通过听去实 。现筛选信息。训练学生熟 悉工作流程 中要用的问 答，为下一个 综合对话活 动做句子准4Listen tothe conversation and circle the correct answers.Activity 3 ： Intensive ListeningListen again and complet the order sheet

14、for the waitress.Step Three Arrangement Arrangethe sentence below to make a conversation between a customer and a waiter in a coffee shop. Waiter: Are you ready to order, sir?Customer:Yes, please.I d like a cup of coffee.Waiter: Cream and sugar? Customer: Just black s fine.Waiter:Anythingslse, sir?

15、Customer: And a piece of toast.Waiter: Certainly, sir. Coming right up.Customer: Thank you. Step Four Role-play Read the menu. Then work with your partner to tur toorderandtaketheorder.Step Five: HomeworkTry to remember the new words and expressions.Notes:Care for想要；喜欢Would you care for something to

16、 drink ? 你想要喝点什么吗？She doesa t care for tha color.她不喜欢哪种颜色。einst备。理解并掌握 重点单词的 读音，词义及 其用法。5Unit Three第三、四课时 （一名服务人员的重要性ReadingReadingHow Important Are You Stepl： SkimmingRead the passage and fin what “your” job is.Answer: “You” are a worker whose main job is to deal with customers. From: You will real

17、ize thatdealing withcustomers is a major part of your job.Step2: Scanning1Read the passage again t get the main idea. of th first two paragraphs.a.“You”play animportant role in the success of a business. b. “You” shouldworkhard to run a successful business.c. Dealing with customer )is only part of “

18、your” job.Step3: Scanning2Read the passage again to find the two examples on how to make customers feel important. Give the customer yourfullattention. Lookat the customer in the eye.Step4: Application Look at the pictures bel and read the“signs” the customers give. The man is in a hurry What should

19、 the waite do?Suggest him some food that can be servedin a short time. The woman thinks the dishes aretoo快速阅读?任务阅读L （段落1和2）d任务阅谈（段海和4）看图分析顾客心理 找出顾客的”需要,” 提供合适的服务Practice & try toremember the keypoints.oesowrs通过快速浏 览课文，找出 作为服务人 员的“”。阅读问题和 选项，运用针 对问题找出 答案的阅读 策略，进行阅 读，完成阅读 任务。通过阅读后 两段，让学生 使用查找的 方法，提高阅

20、读技巧，完成 阅读任务。让学生灵活 使用所学句 型;让学生灵 活使用服务 技巧,努力提 供优质服务. 及时复习巩 固，注意查漏 补缺。除掌握英语 各个语言知 识点的一般 规律之外，还 需要注意英 语各个语言 知识点的特 殊规律。6expensive.What should the waite do?Suggest her some nice meals that are not to expensive.Step5: SummaryLanguage pointsThe important role of a serverStep6: HomeworkTry to remember the wo

21、rd and expressions learnadi class and master the usa of them.Notes:avoid vt.避免 f avoid somethin 避免某事 favoid somebod避免某人 f avoiddoingsomething 免做某事The pilots had to take emergencyactionto avoida disaster.飞行员不得不采取紧急措施 避免灾难的发生。She felt that her friend tried to avoid meeting h purposely.她感觉到她的朋友在故意躲 着她。

22、in addition另夕卜 fin addition副词，位于句 尾时，相争as well fin additionto 复合介词，“除之外”相当于as well as和 besides,后接名 词，代词、动名词。In addition to lending m hiscamera,he taughtme how to use it.除了把相机借给我他还教我 如何去使用它。)osgesere7f当主语后是艮有n addition to引导的短语时，谓语动词 仍与其前的主语保持一致。 The teacher, in additionto hisstudents,is interested in

23、 the film.老师和他的学生都对这部电 影感兴趣。Writing复习阅读部分课文通过快速阅Step1: Revision阅读读的查找技Review the passageHow角色扮演填写送货单巧，莪让学生Important AreOU?.在对话中敏Step2 Reading感的抓住重Readthephoneconversation要信息，为下belowandunderlinethekey一个环节的information the clerk写作做好准shouldn t miss.备。A pizza依据送货单Delivery的项目，编写My name is AngelaSmith. My并

24、在模拟真addressis numbertwo Front实职业场景Street.中进行顾客Unit ThreeA large pizza with和职员之间第五课时mushrooms,olivesandextra的对话。（填送货单cheese.WritingStep3s Role-playUse the menu on page38 torole play a conversationbetween a customer and atake-out clerk. The clerkneeds to complete the formfor delivery as shownbelow.Ste

25、p4: SummaryHow to fill out a form fordelivery.Step5 HomeworkReview what have beenlearned in the unit.Unit Three 第六课时 （提升销售） Real Life SkillsReal Life Skills Stepl： Lead-in Suppose you work at a supermarket. Read the poster and choose the appropriate description from the box for each on Answer: a. cl

26、earanceb.regular-pricecmerchandise c. coupond. special promotion e. saleStep2： Match upLook at some customer shopping cartand up-sell another product to each them. Be sureyourofferis relevant to what thdyve bought.Step3： ReadingRead the conversation below. How many times di the waiter try to up-sel

27、Mark them in the conversation.* Would you like to upgrade to a medium one?* Would you like cheese with that?* Would you like to add donut to go with that?Step4： DiscussionDidthewaiterabovemake a successful up-selling? Further Reading Stepl： Pre-reading Do you know how to use up-selling techniques properly