民航服务英语口语

民航服务英语口语CONVERSATIONALENGLISHFORAIRLINEPASSENGERSERVICECall-center2008.8务ContentsUnitOneFlightInformation(航班务务)… 3LessonOneFlightInformation(航班务务)… 3LessonTwoTravelInquiry(航空旅游务务)… 5LessonThreeDocuments(旅行文件)… 6LessonFourDirectandConnectingFlights(直航班务程航班与)… 8UnitTwoAirlineReservations(务票)… 9LessonOneReservations(务票)… 9LessonTwoOnwardReservations(务务程票)… LessonThreeReservationChange(务票改务)… LessonFourDelayandCancellation(延务取与)… 13LessonFiveStandby(候务)… 14UnitThreeTicketingandFares(出票票价与)… LessonOneTicketing(出票)… 16LessonTwoFaresandMeansofPayments(票价支付方与)… 17LessonThreeLostTicketandRefund(机票务失退与)… 18UnitFourReconfirmation(再务务)… 19UnitFiveCheckIn(务理登机手务)… 20LessonOneNormalCheck-in(务理登机手务)… LessonTwoTicketandPassport(机票务与)… 22LessonThreeSeatPreferenceandBaggage(座位务务行与)… 23LessonFourAttheCheck-inCounter(在行李交台柜)… 24UnitSixAttheInformationCounter(在务务)… 25LessonOnePassengerList(旅客务务)… 25LessonTwoAttheInformationCounter(在务务)… 26UnitSevenArrivals(到达)… 28LessonOneTransitPassengers(务境旅客)… 28LessonTwoBaggageHandling(行李务理)… 29UnitEightHotelandGroundTransportation(旅务地面交与)… 30LessonOneHotel(旅务)… 30LessonTwoGroundTransportation(地面通)… 31UnitNineACharterFlight(包机)… 33UnitOneFlightInformationLessonOneFlightInformationNotesHowareyoudoing?你好务,务是一句务候务。务似的句子务有,Howyougettingon?Howareyoukeeping?Howarethingswithyou?,’vehadmyhandsfulllately.最近我忙。很3.We’reuptooureyesinit.Mostofthemareforgeneralinformation…数来况…passengerswithcomplaintsagainsttheairlines… 6.identitycards身务份7.healthcertificate健康务明8.Ireallymeanit.我是的。当真Airlinesmusthaveadefinitetimetoallowpassengerstopickouttheflights.航空公司肯定有一限定的务务～务旅客务务航班。fistclassandeconomyclass航空服务等务常用一字母代替。如,来,――fistclass务等务Y――economyclass普通务C――businessclass公务务;价格服务务准介于务等务普通务之务,与与K――budgetclass务务务务;中民航务惠务出留人务～国国学Thatis也就是务～12.classofservice服务等务Theticketagentisabletofigureoutthefaceonlyafterthepassengertellshimtheexactclassofserviceheintendstotravel.旅客把自己要求乘坐的切的服务等务告务票务后～票务才能务确售售算出票价。anever-growingfleet一支日益大的机务壮Thesesophisticatedaircraftbreaktravelbarriersbyflyingfasterandfurthernon-stop. 务些装靠达离从务精良的务机务得更快、直距更务的务务～而突破了航空旅游上的障碍。16.Aboardourairlineyouareofthesafetyandcomfortandyoucanenjoythegenuinewarmthandcharmthatonlyourairlineoffers.乘坐本航空公司～保务安全、舒适。感受您您会到只有本航空公司务予旅客务的馨和迷人的魅力。真温Come,come,that’sallofyourad.得了～come用表示提醒、不耐务等。来如,come,John,don’tbesocross.行了～务翰～务务脾了。气theInternationalAirTransportAssociation(IATA)国运会务航空务务务alterationinschedule务改务划youcantransferafull-fareticketissuedbyanI.A.T.A.membertoanyothermemberairline.您国运会会可以把务航空务务务公司务务的全务票价～务到其任何一家务务务的航空公司中使您它会会用。UsefulExpressions1.It’stimeforsb.todosth.某人务做某事。It’stimeforpassengerstoboardtheplane.旅客务登机了。It’smyintentiontoobtainanairlinebrochure.我想要一本航空公司的小子。册Youneedtodo…,otherwise…你务做…～否务……Youneedtogotobuythetickets;otherwiseitwouldautomaticallybecancelled.您必务去务票。否务～务票自务取消。会We’dbettermakeinquiriesabouttheflightschedule,orwecannotdecidethedateofleaving.最好了解一下航班的务刻表。否务我务无法定程的日期。决启Peterpreferstogototheairportbylimousineratherthanbytaxi.彼得愿坐班务去机务～而宁不愿坐出租务去。Peterpreferslimousinetotaxi.5.tohaveone’shandsfull忙碌6.beuptoone’seyesinworks忙于工作7.bebusywith…忙于…8.thepeakseasonfortraveling旅游高峰季务9.ahightimeforharvesting正务收务务刻10.arushhour上下班高峰务务11.todosth.byhand手工操作12.tomakereservation(inadvance/beforehand)(务)务票13.tobooktickets务票14.bookingoffice/airlineticketoffice航空公司票务售15.todealwith/copewith/handle务理tofigureout务算出toinform/advisesb.ofsth.18.toletsb.know告知某人19.fistclass/businessclass/economyclass务等务/公务务/普通务20.classofservice服务等务21.togo(fly,travel)economy坐普通务toissueaticket务票LessonTwoTravelInquiryNotes1.FlightMU915 MU915航班各航空公司都有各自的二字代务;Airline我航空公司的二字代务如下,国CA――AirChina中务航空公司国国CZ――ChinaSouthernAirlines中南方航空公司国MU――ChinaEasternAirlines中务方航空公司国……2.9,40a.m.上午九点四十分a.m.上午p.m.下午3.theShanghai-Osakaone-wayfareis….上海至大阪的务程票价务…..4.Pleasefeelfreetoaskyourstewardessforwhateveryouneed.需要什务～管向乘务务提出尽来。5.theweightallowanceandchargesforoverweight免务行李限务及逾重行李务用6.freebaggageallowance免务行李限务theexcessbaggagecharge逾重行李务用onepercentofapplicablefirstclassone-wayfare票价的百分之一unaccompaniedbaggage无人陪伴行李;也非同机务行李～务之务分称运称运行李,thecargorate运价thecustomsbroker海务服务人务mixedtravel水务空务交通工具相务合的旅游几13.IsuggestthatyoudropinatoneofShanghaiTravelServices我建务到上海某家旅行社去你看看14.Italldepends务情而定。况UsefulExpressions1.I’dlikesomeinformationaboutyourservicetoOsaka.我想了解一下去大阪的航班情。况2.I’dliketoknowtheShanghai-Osakaone-wayfare.我想知道上海至大阪的务程票价是多少,Wouldyoulikesomeduty-freeitems你税想务些免商品务,Wouldyouliketobuyaticketnow?你想务在务票务,3.Howlongdoestheflighttake?航班务行需要多务务务,Ittakes(me)about3hourstogofromShanghaitoOsakabyair.从上海坐务机至大阪需要三小务。Shespentafewminutesexplainingtheairruletothetraveler.她几花了分务的～向旅客解务了航空务务。It’sanhour’sridefromthecityterminaltotheairport.从区市集散站至机务～坐务需要一小务。4.Pleasefeelfreetoaskyourstewardessforhelp.务务地向乘务务务求务助。随随帮Couldyoutellussomethingabouttheweightallowance?务一下有务行李重量的限务～好务,Wouldyoupleaseshowmethewaytothecheck-incounter?务告务我～到交行李台务运柜怎走,torequestspecialarrangements8.torequestareservation申务务座9.toinquireofanagentabouttheflight向服务务了解航班情况10.toinquireforanairlinetimetable务务有有航班务刻表没11.theweightallowance行李重量限务12.thefreebaggageallowance免务行李限务13.overtheweightlimit超越行李重量限务14.excessbaggagecharge/chargeforoverweight逾重行李务15.servicecharge;服务,手务务firstclassfare务等务票价one-wayfare务程票价busfare18.halffare半票fare全票19.cancellationfee;退票,手务务amembershipfee会务20.atuitionfee学务cargorate(务)运价21.passengerserviceagent客服务务运cargoagent务服务人务运22.trafficagent运务服务人务babynecessities务必务品儿23.bassinet务务务儿babycarriage务务儿disposablediapers一次性尿布24.theflyingtime务行务务theflighttime航班务务25.dropin/stopin务便拜务todecidethedate决定日期26.ShanghaiTravelServices上海旅行社Amixedtravel海务空交通工具用的旅游并LessonThreeDocumentsNotessmallpoxvaccination接务天花疫苗cholerashot霍乱疫苗注射anonwardorreturnticket务程或回程票getinoculatedagainstanydiseases注射疫苗～以务防疾病Irecommendthatyouhavethatdoneimmediatelysinceit’snoteffectiveuntilsixdaysafterinoculation.我建务务上去你注射疫苗。因务注射后六天才能生效。有务务染病毒以及注射疫苗期限的务明,霍乱;Cholera,急性务道务染病。多务于务务地～生效。六月务～当日生效。黄务病;YellowFever,一务急性务染病。症状黏是突务高务、心跳务务、务吐、膜出血。多务于南美洲和非洲。注射有效期一年。初务十日后生效。天花;Smallpox,急性务染病。牛痘疫苗初务后八日、务务后日当起三年有效。务疾;Malaria,急性务染病。务染媒介是蚊子～症状是务冷务务。务后大量出汗、务痛、口渴、全身无力。UsefulExpressions1.AcholerashotwillbenecessaryifyoupassthroughaninfectedareaonyourwaytoEurope.如果你欧霍乱区霍乱去洲～途务病毒务染务～有必要注射疫苗。Itwillbenecessaryforyoutohaveacholerashot.你霍乱有必要注射疫苗。Ithinkitnecessaryforyoutotakeavaccinationcertificatewithyou.我务务有必要身务上健康你随;注射,务明。2.Werecommendthevaccinationsduringyourtrip.我务建务在旅你途中做好务染病疫苗的注射。Irecommendyoutoreceiveacholerajabimmediately.我务务上去做你霍乱疫苗注射。3.It’snoteffectiveuntilsixdaysafterinoculation.注射六天后生效。Youcanstaythereuptoonemonthwithoutavisaifyouhaveanonwardorreturnticket.如果持有务程和回程票～待上一月。traveldocuments6.passport务照7.visa务务 entryvisa入境务务 exitvisa出境务务transitvisa务境务务8.inoculation/vaccinationcertificate 接务务务黄皮务,9.healthdocument(certificate) 10.smallpoxvaccination天花疫苗接务11.cholerashot/jab霍乱疫苗注射12.inoculationagainstcholera/yellowfever注射务防霍乱/黄务病疫苗13.aninfectedarea霍乱区病毒务染域infectiousdisease务染病onwardticket务程票 return/round-tripticket来回程票16.one-wayticket务程票 athree-dayreturn一务三天的回程LessonFourDirectandConnectingFlightNotesYoumaychoosefromthefinestmealsandachoiceofwines…orsimplyreclineyourluxuriousseatandrelax.您可以挑务精美的食物以及各务名酒……或者～干脆把舒适的航空椅折斜下～来躺着休息一下。theInternationalDateLine国务日期务更务butwecanarrangeaconnection但是～我务可以务安排务程航班。您4.theBoeing707willtakeyoutherefreshandrelaxed.707您把务至目的地～使感到清新和舒适。UsefulExpressions1.WehaveascheduledflightthatdepartsforNewYorktwiceaweek.去务务的班机一周二次。Itisadirectflight,departingfromShanghaiat16:00andarrivingatLosAngelesAirportat12:00务是直航班。十达从达六点上海出务～十二点到洛杉务机务。Wehaven’tanydirectflighttoAddisAbabafromhere,butwecanarrangeaconnection.从儿务务至务的斯务务巴～有直航班。没达您但是～我务可以务安排务程航班。I’mplanningtogotoNewYorkandcomebacktoTokyobywayofHonolulu.我打算去务务～然后途务檀香山返回务京。TheSmithswillstopoverinTokyo,thengostraighttoHonolulu.史密斯夫务在务将京作一短务逗留～然后坐务机直达檀香山。4.IwillgotoNewYork,breakingmyjourneyatSanFrancisco.我去务务～在将旧金山作中途分程。5.adirect/non-stopflight直航班达6.ascheduled/regularflight固定航班7.adaily/continuing/connectingflight每日/务程/务程航班8.atransitflight务境航班 acharterflight包9.totakeabriefstopatShanghai在上海作务停10.tostopoverat/tolayoveratSanFrancisco在旧金山中途分程11.tobreakone’sjourneyat…中途下务机;中途分程,12.todepartfrom…for…/todepartfrom…andarriveat(in)/toleave…for… 13.atimezone务区14.abusiness(residence)zone商务;住宅,区15.aneconomicdevelopmentzone务务务展区16.8hoursaheadofBeijing比北京早八小务17.aheadofschedule/time提前18.inadvance/beforehand事先;务先,19.behindschedule落后于务务务划20.GreenwichMeanTime(G.M.T.)格林威治务UnitTwoAirlineReservationsLessonOneReservationsNotesI’llneedaneconomyticketwithanopenreturn.期的普通务。航空旅行中～旅客务好票后～如果没有定妥座位是不能登机的。因此～务票后就要定座。座位定妥后～机票上就上写没写,,字务。如果座位有务妥～客票上只,,或,,,,字务。CEA,ChinaEasternAirlines3.checkin登机手务4.I’llfindoutwhat’savailable.我車一下有些航班。哪5.Theflightisfullybooked.航班全务务了。6.IthinkI’lltaketheflightasyourecommend.推的航班。7.CforCharlie,RforRoger…CCharlieC～RRogerR…8.asingleticket务程票UsefulExpressions1.I’dliketomakeareservationonFlightMU983toLosAngelesfornextFriday.我想务一务下周五～务航983航班去洛杉务的票。BookmetwoeconomyclassseatsonJALFlight104toHongKong.务我务务日航两104去香港班机的普通务票。I’dliketomakesurethatmyplanereservationisinorder.我想定一下我的务票是否务确妥。,wantafirstclassopenreturn,please.我要一务回程不定期的务等务票。2.Theflightyouwanttotakeisfullybooked.你要的航班已务务了。I’msorrywe’reallbookedupfortheflight802.务不起～802航班都已务务务了。3.WehavetwoflightstoSanFrancisco,onedirectandoneviaTokyo.去旧两金山有次航班～一次直～一次达途务务京。4.Letmeseewhetherthere’reseatsavailableonthatflight.我务一下～务航班是否有空座。5.I’lltakethe10:30flightonMonday.我就坐星期一十点三十分的班机。6.Ican’tgobythemorningflight.我不能坐上午的班机走。tomakeareservation务票tomakethreeeconomyclassreservations务三务普通务票tomakeareservationtoLosAngelesfornextFriday务一务下周五去洛杉务的票。th10.toreserveaseatonFlightCA981forOctober8务一务十月八日CA981航班的票。11.toconfirmaflightreservation务务航班务座tobooktickets务票tobookaflightto…务一务去…航班票tobooktwoeconomyclassseatsforaflightto…务务去…航班的普通务票两tobooksb.onFlight… 务某人务…航班票tobooksb.aseatonFlight… 务某人务…航班票;or:sb.isbookedonFlight…,17.tomakeareservationinadvance(beforehand)务务;机票,tocheck-in登机手务check-intime务理登机手务务务departuretime出务务务take-offtime起务务务arrivaltime到务达21.theappointedtime/thefixedtime 务定务务/固定务务toreachsb.at25800002580000tocontactsb.bycalling(dialing)2580000258000024.Theflightisfullybooked.航班已务务。25.Theseatshavebeenoccupied.已无座位。26.Noseatsareavailable.没有座位。27.Theflightarefull.航班票已务务。28.Theseatsarecompletelyreserved. LessonTwoOnwardReservationNotesonwardreservation务务程票有务旅客需要改务未使用部分;除始务站以外,的航程、承运的航空公司、客务等务以及延务有效期等～;均务“自愿改务航程”,务务会运引起客票改务和重新务算票价的务务。务原承航空公司同意后～旅客务务理务务手务。Canyoutakecareofthereservationsforme?你能务我务理务票务,3.I’llrequestyourreservationsimmediately.务程航班定外航座位务～务务人务通务务子务算机～在务座务务上务入所务航班的申务～务务中就会立刻务理。4.ImadereservationsonyourflightwhichtakesmeasfarasLondon.我务了去务敦的机票。asfarasLondon一直到务敦如,Theywalkedasfarastheairport.他务一直步行到机务。5.TWA=TransWorldAirlines;美,务球航空公司6.BA=BritishAirways英航空公司国UsefulExpressions1.IwanttospendacoupleofdaysinChicagobeforegoingontoNewYork.去务务之前～我想在芝加哥待上一两天。TheflightIbookedtakesmeasfarasVancouver.I’vechangedmyplansandwanttogoontoToronto.我务的航班是到温划哥务。我已改务务～想务务旅行至多务多。Ifyouspecifythedate,I’llrequestareservation.把日期定下～我申务务座。We’llcanceltheSanFrancisco-NewYorkportionofyourticketandreissueitforSanFrancisco-Chicago-NewYork.新务一务金山至芝加哥至务务航段的机票。5.onward/ontoreservation务务程票6.acoupleofdays/adayortwo一两天7.several/afewdays几天8.tospecifythedate/todecidethedate确定日期9.trans-Atlanticroute横越大西洋航务10.trans-Pacificroute横越太平洋航务11.TransWorldAirlines(TWA)(美)务球航空公司12.enroute在途中13.additionalinformation另况外一些情14.additionalfare附加务tocancelSanFrancisco-NewYorkPortionandreissuetheticketforSanFrancisco,Chicago-NewYork取消旧旧金山至务务的航段～务务航段的票。torequestreservations申务务座17.totakecareofreservations18.;thefare,cometo…;票价,务务… ;money,addupto… ;务务共…LessonThreeReservationChangeNotes……duetosomeclericalerrorsinourreservationssystem,havesixmorereservationsthanwehaveseatsonFlightCA957. 务～CA957showup到务Wedon’twantanybodytobeinconvenienced.4.Thatwon’tdo.那不行。personalcheck私人支票CanyouschedulemeforthreedayseachinBangkokandDjakarta?你能务我在曼谷和雅加达各安排三天务,revisedfare航程务更后的票价UsefulExpressions1.Iregrettosaythattheflighthasbeenoverbooked.很歉抱～航班已超务了。Duetosomeclericalerrorsinreservationssystem,wehavethreemorereservationsthatwehaveseatsontheflight.因务票工作中的某些差务～务航班我务已多务了三务票。Wednesday’sflighttoBeijingisheavilybooked.星期三去北京机票已务务了。2.Isitpossibleforyoutochangeyourreservation?您可以改务一下务座务,Canyouchangeyourreservationtoalaterflight? 可以改务一下务座～乘坐您稍务的航班务,Wearetryingtorequestpassengerstoconsideranotherflight.我务正务法务旅客务考务其航班。它3.I’dliketochangetheBeijing-ShanghaireservationandreserveaseattoGuangzhou.我想把北京至上海的务座改务去广州。IwanttohavemyoriginalreservationchangedsothatIcangoviaBangkokinsteadofManila.我想改务原务座～务务我可以取道曼谷而不是务尼拉。I’vecancelledyourBeijing-ShanghaireservationandconfirmedreservationonFlightrdCZ3116forMay3.我已务取消了北京至上海的务座～CZ3116I’llconfirmyourreservationsandthencalculateyourrevisedfareandreissueyourticket.我会您来您务妥的座位～然后把务务的票价务算出～6.internationalreservationssection国务务票务7.domesticreservationssection国内务票务baggagesection行李务duetoaclericalerror…… 10.toshowupattheairport到机务no-show务机tochangethereservationtoanotherflight改务一另架航班13.tocancelthereservationandconfirmareservationonanotherflight取消原务座～改务一另架航班overbook超务 oversell 超售14.tomakethreemorereservationsthanwehaveseatsonaflight比原航班座位多务了三务票15.torequestpassengerstoconsideranotherflight务求旅客务考务一另架航班topersuadepassengerstoconsideranalternative法它revisedfare航程务更后的票价18.arevisedschedule修务后的务刻表LessonFourDelayandCancellationNotesdelayandcancellation延务取消与在民航务务中～航班的延务取消务有务与生。因航空公司务务取消航班、未按原班务刻务行或务接务失、未能提供已定妥的座位或改务客务等务以及改航后在基因务地着务等引起的一切务更～务务称“非自愿改务航程”～由此而务生的退款或务务等一些务务～航空公司务务务任。We’vebeentryingtoreachyou,buttherewasnoansweratthenumberyougaveus.我务一直在务法取得务与您您没系。但是的务务人接。theestimatedtimefordeparture务务出务务theestimatedtimeforarrival 务定到务务达there’saminormechanicalproblemthatmustbedealtbeforetheplanecanbecleared.一务小小的机械故障必务在务机出务前排除。Iwasgoingtobemetattheairport.有人到机务会来接我。DavidsonCo.Hamburgoffice戴务务住务堡务事务。Aticketisordinarilyvalidforoneyearfromthedateofpurchaseorfromthedateofyourtravel.通常～机票自务务之日或旅行之日起有效期务一年。UsefulExpressionsFlightMU509willbedelayedforthreehoursformaintenance.务航509航班因务修将延务三小务FlightCA977toSingaporehasbeendelayedbecauseofenginetrouble.由于引擎务生了故障～去新加坡CA977航班已延务了。Duetoasuddenchangeofschedule,theflightfromHongKongwillbearriving3hourslate.由于航班务刻表突然务生了务化～3144～因引擎故障而务点了。Theflighthasbeencancelledbecausetheairportwasternporarilycloseddown.因机务务务务务～本航班已务取消。Theflighthasbeencancelledduetobadweatherconditions.因天气不好～航班已务取消。Sincethevisibilityispoorovertheairport,theplanecannottakeoffonschedule.因机务上空能务度差～航班不能准点起务。What’sthetroublewiththeflight,务航班务务,怎啦What’sthereasonforthedelay?航班延务的原因是什务,5.How究竟怎务一回事,6.Dueto(owingto,becauseof)badweather/poorvisibility/enginetrouble/technicalfault/amechanicalproblem因天气不好/能务度差/引擎故障/技务毛病/机械故障7.Tobedelayedfor3hours延务三小务Toarrive3hourslate务三小务到达Tooverdue务点adelayofawholeday10.Thechange(alteration)inschedule/theschedulechangeestimatedtimefordeparture(ETD)务务起务务务12.theestimatedtimeforarrival(ETA)务务到务务达13.avalidticket有效的机票14.avalidpassport有效务照15.aninvalidticket有效机票16.thedateofpurchase(travel)务务;旅行,之日LessonFiveStandbyNotes1.standby候务旅客申务候务一般有务情。旅客在定座务～座位两况已定务。在征得务务务的同意后～把名务列入候务。另柜外旅客务可以直接到机务～在候务台申务候务～把名字列在候务名务上。2.。。。thereisapossibilityofacancellation可能有取消座位的旅客会Northwest(Airlines);美,西北航空公司WhatifIdon’thearfromyou?如果没您怎有的回音务务,5.Theremaybealastminutecancellation.最后一刻也务有人退座会Wouldyouliketochangeyourpreferencetofirstclassifaseatbecomesavailable?如果有座位的务～想改坐务等务务,您Isthatthebestyoucando?务是最佳方法务,OtherairlinesdohaveflightstoLosAngeles…确洛杉务的航班。9.athand手务10.theHotelEquatorial,Shanghai.上海务务都大务国店UsefulExpressions1.Icanputyournameonthewaitinglist.我可以把的您名字列入候务名务。Youmayaskforastandby.您可以申务候务Icanputyouonstandby.我可以把您列入候务I’drathergoonstandby.我愿座候务宁Wouldyoulikemetoputyournameonastandbylistifyouinsistongoing?一定要走的务～我可以把的您您名字列入候务务,Doyoupreferalaterflighttoastandby?您呢愿意坐务些的航班～务是候务,2.Fordomesticflights,wedon’tacceptnamesforthewaitinglistbyphoneatpresent.目前～航班我务不国内接受务务候务。Youmaygototheairportandgiveyournametothecounteragent.可以到机务去～把的您您柜名字务台服务务。There’snoguarantee,ofcourse.当然不能保务一定成行。3.Thereisapossibilityofacancellation.可能取消座位。会Theremaybealastminutecancellation.最后一刻～可能有人退座。会1.Awaiting(standby)list候务名务2.Toputone’snameonawaitinglist把某人名字列入候务名务3.Toputsb.onstandby把某人列入候务Togoonstandby坐候务Toaskforastandby申务候务6.Acounteragent交行李台服务务运柜7.Atrafficagent地面服务人务8.Aticketagent售票务9.Alastminutecancellation最后一刻退座10.Apossibilityofacancellation可能退座11.Tochangeone’spreferencetofirstclass改坐务等务12.Seatpreference座位务务UnitThreeTicketingandFaresLessononeTicketingNotes1.ticketing 出票;或务票,及出入境务务务妥机票款。2.CNY(RMB,)ChineseYuan,或RenminbiYuan.又如,JPY(,) 日元～;Japanese,yen新加坡元～;Singapore,dollarHKD(HK$)港元～;HongKong,dollarFRF(FF)法～;郎French,francDEM(DM),markITL(Lit)意大利～liraGBP(,)英英务～;国SUR(R;Rub)务务务布～ roubleCAD(Can,)加拿大元～;Canadian,USD(US,)美元～;US,dollarAUD(,A)澳大利务元～;Australian,er’scheckindollars美国旅行支票4.Yourtraveldocumentsseemtobeinorder.您摸旅行务件似乎都已务务妥了5.Around-tripticket,butleavethereturnportionopen.一务来回程票～但回程航段的日期不要定。确Thefirstavailableflight最早乘坐的航班Theroute’sprettywellbooked.pretty几乎。又如,Theworkisprettywellfinished.工作已近尾声。UsefulExpressions1.Doyouwantaround-tripticketoraone-wayticket?您要一务回程票～务是一务务程票,Around-tripticket,butleavereturnportionopen.务一务回程票～但回程日期不定。确Iexpectyou’dlikeareturnticket,sir? 先生～我想要一务您回程票～是务,2.Youtraveldocumentsareinorder.您的旅行务件都已务妥。Here’syourticket,sir.It’sallinorder.先生～务是的机票。全您部务妥了。Doyouwishtopayincashorbytraveler’scheck?您呢呢愿意用务金支付～务是用旅行支票支付,Idon’tthinkIcanafforditincash.I’dratherpaybycheck.我想我不能用务务支付～我愿意用支票支付。3.Wouldyoupleasefilloutthisformwithyournameandtelephonenumber?务在务务表上上的填您号名字和务务务～好务,I’llconfirmyourreservation,issueyourticketandgetchange.我务务会您并找您妥座位～务好票～务务务。3.aone–wayticket务程票4.asinglejourneyticket务程票5.areturn(round—trip)ticket来回程票6.aneconomyticketwithanopenreturn一务不定期的来回程普通票7.toleavethereturnportionopen回程不定期toleaveitasoneway留务务程票tofillout(in)theform/tocompletetheform10.take—offtime/departuretime起务务务/启程务务11.onboard机上aboardtheplane登务机LessonTwoFaresandMeansofpaymentNotes1.meansofpayment支付方式旅客在务票务～支付方式除了用务金外～务歌务用信用～旅行支票～旅务务等。中民航卡国一般不接受国卡外的私人支票。在信用普及之前～目前只接受务务、旅务务等。2.Childrenarehalfprice,aren’tthey?儿童半票务务,根据我民航务定～年务两儿周务、未务十二周务的童～按成人票价的50%务务儿童票。年务未务两儿周务的务～按成人票价的10%务务务票～不提儿供座位;如需务独儿占座位务～务务务童票。3.theFirstNationalCityBank(美)花旗务行4.theStates=theUnitedStatesUsefulExpressions1.I’dliketoknowwhatyourone-wayfaresare.我想知道务程票价是多少,ThefarefromShanghaitoOsakaisCNY…forclass.上海至大阪的务等务票价是…元。What’sthefaretoParis?至巴黎的机票是什务价,Childrenarehalfprice,aren’tthey?儿童半票～是务,Theyoungerchildcantravelat10percentoftheadultfare,aslongashedoesn’toccupyaseat. 年务务小的孩子～如果不占座位～10%支付机票。4.Thefarefortheolderchildis50percentoftheadultfare.那位大孩子的票是成人票价的百分之五十。Wearenotallowedtoacceptpersonalchecks.票。个Weacceptcash,traveler’schecksandMiscellaneousChargesOrders.我务收务金～旅行支票和旅务务。Letmemakeoutyourticket.8.adult(children)fare成人;儿童,票价halfprice半价normalprice 普通价publishedfare公布票价 discountedfare 折扣票11.tocalculate/figureoutthefare务算票价12.tomakeouttheticket(thecheck)务票;支票,13.topayincash用务金支付14.topaybytraveler’scheck(indollars)用;美元,旅行支票支15.personalcheck 私人支票 certifiedcheck 保付支cashier’scheck务行支票 checkbook支票本creditcard(eg.GreatWallCard/MasterCard,etc.)信用;如,务卡达卡城、万事等,18.foreignexchange 外务19.exchangerate/conversionrate 20.exchangebank外务务行21.MiscellaneousChargesOrder(MCO)旅务务LessonThreeLostTicketandRefundNotes1.Wecanunabletoreplacetheloseticketonthespot.务务失的机票～我务不能务上务务。你2.haveafullrefundforyourticket务得机票的全务退款Whatifit’sbeenmisused?如果机票被人务用了务务,怎Yourflightisduetotakeoffat1:20p.m.1,20准务起务。5.Heshouldpay20percentiftherefundisrequestedwithin24hoursbutbefore2hoursaheadofflightdeparture.如果在起务前二小务至二十四小务之申务退票～务支付;内原票价,百分之二十的退票务UsefulExpressions1.Weareunabletoreplacethelostticketonthespot. 务务失的机票～Whatifthetickethasbeenmisused?如果机票被人务用了务务,怎Itwilltakeabout4monthsforourauditortodeterminewhetheranyonehasmisusedyourticket.大务需要花四个断您月务务～务务务才能定是否有人务用了的机票。2.Cashrefundscannotbemadeonthespot.务金退款不能刻务理。即3.Youcanhaveafullrefundforyourticket.你可以务得机票的全务退款。4.Theticketfareisrefundable.机票是可以退的。5.Doyouhandlerefunds?你务务理退款务,Thepassengerswhoaskforarefund24hoursbeforeflightdepartureshouldpaythecancellationfee10percentoftheoriginalfare.十四小务申务退票～务支付原票价百分之十的退票务。Cancellationchargesaredeductedfromthepurchasepricewhenrefundismade.务理退款务～退款手务务务务票价中从扣除。toreplacealostticket9.tomisusetheticket务用机票10.toaskforarefund申务退款11.toclaim/demandarefund要求退款12.tohaveafullrefundfortheticket务得机票的全务退款13.tohandlerefunds务理退款torefundthemoney退款togetarefundforthedifference务得差务退款todeductthecancellationchargefromthepurchaseprice从扣务17.beduetotakeoff(land)准务起务;降落,18.totakeoffonschedule准务起务UnitFourReconfirmationNotes1.reconfirmation再务务根据中民航务定,务务程国属国或回程的旅客～如在务程或回程地点停留72小务以上～72～72～12～理座位再务务手务～否务～原务座位不予保留。2.stopover中途分程是指旅客在航程中务点中其旅行～断并达当且不打算在到的天或24小务之务务旅行。内3.theTianlunDynastyHotel;北京,天务王朝务店Whatdoyoumeanbythat?你务是什务意思,Imighttakeitaswell.UsefulExpressionsPleasebesuretoreconfirmyourcontinuingreservationwithourTokyoofficenotlaterthan72hoursbeforeyourcontinuingflight.务务必在务程航班起务前～72得务系～务的务程航班务行再务务。你I’mcallingtoreconfirmmyreturnreservation.的来回程座位。Don’tforgettocontactourZurichofficeandreconfirmthatreservationatleast72hourspriortodeparture.事务取得务系～72～务座位务行再务务。Passengerwhobreaktheirjourneyformorethan72hoursmustreconfirmtheirreservationsonconnectingandreturnflights.旅客中途72～必务务务程和回程航班务行再务务。Reconfirmationcanbemadeatleast72hourspriortodeparturetimebycallingtheairlineofficewherethejourneyistoberesumed.72～打务务务程点的航与空务事务务系～务理再务务手务。Ifpassengersfailtoreconfirmreservations,theairlinehasoptiontocancelthereservations.如果旅客能务没所定座位务行再务务～航空公司有务取消务座。theruleofreconfirmation再务务务务toreconfirmone’sreservation务座位务行再务务toreconfirmone’sreturn/continuingreservations位再务务tomakereconfirmation务座位再务务tomakereconfirmationnotlaterthan/atleast72hoursbefore(priorto)departuretime6.起务前不务于/727.tomakeitsurethatthereservationisinorder.确务务座已务妥8.toknowifthereservationisOK.了解一下务座是否务妥9.tofailtoreconfirmone’sreservation没能务座位务行再务务10.tocomplywith/toabideby/tofollowtherule遵守务务UnitFiveCheckInLessonOneNormalcheck-inNotes1.Whatareyoucheckingin?您运有什务需要交务,2.Areyouoffonholiday?出去度假务,3.You’rewellinsidethelimit.您没的行李务有超出限务。4.keeptrackof了解…的情;在况哪里等等,如,Hekepttrackofhisbusinessbytelephone.他通务务务务系来况了解他的务务情。5.I’dtopay…,Ihadtopay…6.farend尽务7.theflightbag旅行包UsefulExpressionsHowmanypiecesofbaggagewillyoubecheckingin?需要交,Wouldyoupleaseputallyourluggageonthescales?务把行李全您称部放在磅上好务,Youshouldgiveinyourbaggageandgetyourboardingpasses.您运务务交行李～然后取登机牌。TwopiecesarecheckedtoNewYorkandtheseareyourbaggageclaimtags.两运你件行李交至务务～务些是的行李务务牌。Youcancarryyourhand-baggageonboardwithoutcharge.你可以免务携务手提行李登机。Yoursuitcaseshouldberegisteredandtheotherthingsyoumaytakewithyou.你运您随的衣箱务务托～其余的可以身携务。IsthiswhereIamgoingtocheckinforthe9o’clockflighttoHongKong?此地务理九点去香港航班的登机手务务,IwanttocheckthesethreepiecesandI’llcarrythisovernightbagbymyself.我想交务三件行李～务只运随短途旅行包我自己身务。Well,I’lltakethemoutascarry-onbaggage.那务～我把务它来拿出作务手提行李。Isyourluggageproperlylabeled?您的行李都系好了务务务,5.Pleasefastenthesetagsonyourhandcarriedluggage.6务务系在的手提行李上。您Here’sacabinluggagelabel.务是一务客务行李务务。I’lllabelyourbaggagethattheairlinewilltakecareof.9.我在的行李上务上务务～航空公司照看好的行李。会您会您Don’tforgettoclaimyoursuitcasewithyourbaggageclaimcheckbeforeleavingtheairport.离您务机务务～不要忘务行李牌去务务的衣箱。tocheck-in务理登机手务 tocheckintwobags 交件包两裹tocheckinfortheflight务理登机手务 thecheck-intime务登机手务务务thecheck-inprocedure 务理登机手务程序 thecheck-in务理登机手务台柜checkedbaggage/registeredbaggage交行李运/15.handbaggage/handcarriedbaggage随身行李/手提行李16.ahand(carry-on)bag随拎身;手提,包17.shoulderbag背包 flightbag旅行包 bag务便行李袋18.carry-onbaggagelabel手提行李牌19.baggagelabeltag(strapportion) 托运拴挂行李牌;分,20.baggageclaimtag(stub) 行李务务牌;存根,21.baggageidentificationtag行李务务牌22.aboardingpass(card) 登机牌23.aflightcoupon机票务 throughbaggage全程托运行24.specialinterlinetag特务行李务运牌25.departurelunge/hall登机务26.waitingroom/hall/lounge 候机休息27.duty-freegoods/tax-freeitems免品28.duty-freeshop免商税店29.customsinspection海务务务 customsclearance务理海务手务30.personalsearches(frisking)搜身 securitycheck 安全务务31.X-rayinspectionsystem,光务务系务 luggagehazardscanner 务式行李务装置32.Electronicmetaldetector 务子金探属务器LessonTwoTicketandPassportNotesawrittenauthorization务面核准Endorsementcannotbegivenunlessyoumaketherequestyourself.只有务自去申务～才务务务理务务。会您UsefulExpressions1.MayIhaveyourticketsandpassport,please?务把的机票和务照务我看一下好务,您Yourtraveldocumentsa