商务英语视听说答案

扩展商务英语视听说1-8单元答案Unit1PartIListeningandSpeakingTask1Q1.IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededtofinishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.Q2.Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.Q3.Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.Careerdevelopmentisveryimportantformewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.Task2Isthatyourwife,Mr.CarterSheissobeautiful.Avoidaskinginterviewerpersonalquestionsormakingpersonalcomments.CouldyoutellmehowmuchthenewjobpaysTheinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectstodiscussthem.Whataboutthepaidholidays,insurance,andthingslikethatHowmuchtimewillittakeformetobepromotedhereButinwhichcitiesdoyouhaveyourbranchesAndwhereisyourcompanybasedItisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'tdoneyourhomework.PartIILanguageFocusName:CaiNingPersonality:serious-minded;calm;humorous;easy-goingStrengths:theabilitytoworkwithalltypesofpeopleWeakness:perfectionist;impatientWorkexperience:sixyears’financialindustryexperiencewithseveralcompanies;twoyears’experienceinaninvestmentbankQualification:graduatedfromPekingUniversityin2001majoringinaccounting;fluentEnglish;bookkeepingandaccountingproficiencyinEnglish.Reasonsforleavinglastjob:wanttofindajobthatischallenging.Questionsaboutthejob:WouldIbeabletoworkabroadinoneofyouroverseasbranchesPartIIIViewingandSpeakingVideo1ReasonsforjoiningtheItisoneoftheleadinginternationalconsultantcorporationscompanywhichcametoChinaafterChinaenteredinthiscompanywouldgivehimthebestchancetousewhathehaslearnedatuniversity.RelevantworkexperienceHewasinvolvedinafactoryrestorationinNanjing.QuestionsArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworldResultoftheinterviewChenBowillbenotifiedofthefinaldecisionbyFriday.Video21.FTFFT2.1)SalesManager2)Five3)BrandManager4)biscuits5)BusinessAdministration6)oralEnglishIVCaseAnalysisHint:Sheisnotlikelytogetthejobbecauseshedidpoorlyinthejobinterview.Thingswentwrong:1.Usefillerwords(“youknow”)toomanytimes.2.Bad-mouthformeremployer.3.Inappropriateanswerstointerviewer’squestions,eg,“Iwouldratherliketoestablishmyowncompany”4.Askinappropriatequestions,eg.“CanItaketimeoffforvacation”5.Self-conceit—“Ihavenoweakness”.6.Toomuchemphasisontravel.ScriptsUnit2PartIListeningandSpeakingTask11)Ihaven’tseenyouforyears.2)Whatdoyoudonow3)I’mintheResearchandDevelopmentDepartment.4)Iknewyou’ddosomethingverychallengingandcreative.5)Isometimesstayintheofficeafterworktodealwithunfinishedtasks.6)Iamstilltheaccountantofthatcosmeticscompany.Task21)personnelmanagement2)developingmarkets3)planning4)execution5)salestargets6)teamperformance7)customerbase8)customersatisfaction9)selecting,developingandmanaging10)cost-effective11)ontime12)ofgoodquality13)humanandmaterialresources14)trainingneeds15)continuousimprovementPartIIViewingandSpeakingVideo1Clinton:financialaccountsLucyWhite:dataprocessingAdaBalck:managementaccounts2.Administration;Marketing;Engineering;ProjectPreparation;AccountingVideo21.self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager2.NamesJeromethingsLikesDislikesmakingalotmoremoney;havinglotsofindependenceindoingfeelingtiredsometimesRobinhavingbeentoalotofplacestoomuchtraveling;havingverylittletimetospendwithhisfamilyColingoodsalaryandbenefitsnoisyworkenvironment;seldomhavingtheopportunitytogooutFranknewchallenges;alotofexperienceJanetmeetingalotofnew&interestingpeopleoftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbabyUnit3PartIWarm-up1)ensuresmoothbusinesscommunication2)thepurposeofyourcall3)allthedocumentsyou’llneed4)scheduleaspecifictime5)alldistractions.6)confirmthatyouhaveunderstoodeachpoint.7)interruptions.8)strongaccent.9)yousoundpoliteandagreeable.10)theoptionalchoicemethod,11)lengthycalls.12)smilewhileyouaretalking.PartIIListeningandSpeakingTask1FFTTFTFFTask2LeavingamessageMessageNoteTo:LouisePaulsonFrom:PaulJacksonPhone:979-326-8965Message:RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It’surgent.Takenby:RoyPartIIIViewing&SpeakingVideo11.FFTTF2.Message1)Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithitMessage2)PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.Message3)PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.Video21.1)A2)C2.1)“Holdon,please.I’llconnectyou.”2)“I’mafraidyou’vedialedthewrongextension.”3)“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please”4)“I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”5)“It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller„Canyouhelp”3)C4)C5)B6)C6)“Oh,I’mterriblysorryforthetrouble.”Unit4Task11Formal*Goodafternoon,I’dliketocallthemeetingtoorder.*Firstofall,let’sdiscuss„2Informal*OK,everyoneishere„*So,whydon’twestartwith„3Informal*Right,youknowwhywearehere.*Maybeweshoulddoitlikethis„4Formal*WelcometoBCG,andtowhatIamsurewillbethebeginningofamajornewalliance.*Todayourpurposeisto„5Informal*Right,let’sgetdowntobusiness„*Isuggestwedealwiththat„6Formal*Well,gentleman,it’sapleasuretobeheretoday„*I’dliketostartwith„Task21)Arriveatthemeetingaheadofschedule.2)Considerusingataperecorder.3)Useaconsistentformat.4)Followtheagenda.5)Beconcise.6)Listspecificoutcomes.7)Afterthemeeting,writeameetingreportfromyournotes.PartIIViewing&SpeakingVideo1FFFTFVideo21)Tofigureoutthereasonforthesalesdropandtheactionstobetaken.2)Thesalespeoplearenotverymotivated.3)No,becausethesalesquotasareprettyhigh.4)Heproposestolowerthequotas.Unit5PartIListeningandSpeakingTask1CBBCATask21)dailyroutineintheoffice2)whetherthevisitorhasanappointmentornot3)greetthevisitor4)thevisitor’sname,titleandposition5)apologizeandmakesomesuggestions6)expressregretandexplainwhy7)date,time,nameandthefirmthevisitorworksfor.8)considerateandwarm9)keepthevisitorfullyinformedofthesituation.PartIIViewingandSpeakingVideo11)Georgeistravellingonbusiness.2）Hewillstayforaboutaweek.3）Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.4)Hislaptopcomputerisinthebag.It’sduty-free.5)No,goodforpersonaluseratherthancommercialusearenotsubjecttoduty,andtheyarewithinthelimit.Video22.TUnit6PartIListeningandSpeakingTask11.wearehiringfor2.businesssoftwareandconsultingservices3.4,0004.largecorporations5.90milliondollars6.prettyfast7.298.alargeprojectforabankTask2CompanyProfile1)MonicaLi2)ManagerofthePRDepartmentofOracleChina3)enterprisesoftwarecompanyintheworldthefirst4)globalsoftwaregiantinChina5)19776)California7)42,0008)11billiondollars9)1989;setupBeijingOracleSoftwareSystemsin10)1991.11)Chengdu.12)educationandsupportservices.PartIIViewingandSpeakingVideo1BADECVideo2ThethingsthatJoanCopperdoesbadly1.Shedoesn`tconsidertheaudience2.Shedoesn`thaveclearobjectives3.Herpresentationisn`twell-prepared4.Thereisn`taclearstructure(beginning,body,end)5.shedoesn`tspeakclearly6.shedoesn`tspeakattherightspeed