测测你对商务礼仪知多少

测测你对商务礼仪知多少?Businessandsocialetiquettecanbetricky,andmakingtherightmovescanmakeabigdifference.Takethisquickquizandseehowyoufareinthefollowingbusinesssituations.商务与社交礼节技巧性很强。举止得当会带来很大的区别。做一做下面的快速测验，看看遇到以下的商务情况你会怎么做。给同学们的任务TasksStep1：阅读理解Read&ComprehendStep2：讨论设计Discuss&PlanStep3：场景重现RolePlayingStep4：判断正误JudgeStep5:正确示范DemonstrateYourboss,MsAlpha,enterstheroomwhenyou'remeetingwithanimportantclient,Mr.Beta.Youstandupandsay"MsAlpha,I'dlikeyoutomeetMr.Beta,ourclientfromSanDiego."Isthisintroductioncorrect?当你正在接见一个重要的客户贝塔先生时，你的上司阿尔法女士走了进来。你站起来说“阿尔法女士，这是我们的客户，来自圣地亚哥的贝塔先生。”这么介绍对吗？Key答案：No.Alwaysintroducethemoreimportantpersonfirst.Youshouldaddressyourclientandsay"Mr.Beta,I'dlikeyoutomeetourVicePresidentofDevelopment,Ms.Alpha."Remembertousepeople'sformalbusinesstitles-ithelpstomakethemfeelimportant.不对，总要先介绍更重要的那个人。你应该称呼你的客户说：“贝塔先生，这是我们部门的副部长，阿尔法女士。”记住要使用人们的正式商务头衔－这么做有助于让他们觉得他们举足轻重。You'reenteringacabwithanimportantclient.Youpositionyourselfsotheclientisseatedcurbside.Isthiscorrect?

你和一个重要的客户坐进一辆出租车里。你让客户坐在靠路边的那一侧。这么做正确吗？Key答案：Yes.Whenyourclientstepsoutofthecar,heorshewillbeonthecurbsideandthereforewon'thavetodealwithgettingoutintrafficorslidingacrosstheseat.正确。当你的客户下车时，他／她就会站在路边，因此就不必担心往来车辆或者挪位置下车了。Atoasthasbeenproposedinyourhonor.Yousay"thankyou"andtakeasipofyourdrink.Areyoucorrect?

人们提议向你敬酒。你说“谢谢”然后喝一小口你的酒水。你做对了吗？Key答案：No.Ifyoudo,thenyou'retoastingyourself.Stayseateduntileveryonehastoastedyouandthenstandupandmakeatoastofyourownstartingwithashort'thankyou'tothepersonwhotoastedyou.不对。如果你这么做，就是自己给自己敬酒。在座位上坐着，等每个人都给你敬完酒再站起来，对给你敬酒的人说一声简短的“谢谢”，然后开始致敬酒词。You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand?

你在给某人打招呼或者说再见。该什么时候和他们握手？Key答答案案：：Whenyou'reintroduced,attheirhome,attheiroffice,andonthestreet.Inotherwords,it'srarelyimpropertoshakesomeone'shand.Makesureyouhaveafirm(butnotpainful)handshakeforbothmenandwomen.当你你在在他他们们的的家家里里、、办办公公室室或或者者街街上上被被介介绍绍和和他他们们认认识识的的时时候候。。换换言言之之，，和和某某人人握握手手没没有有什什么么不不合合适适的的。。确确保保你你与与男男士士或或者者女女士士握握手手时时都都要要有有力力（（但但是是不不要要握握疼疼））。。You'veforgottenalunchwithabusinessassociate.Youfeelterribleandknowhe'sfurious.Whatshouldyoudo?你忘忘了了和和一一个个商商务务助助理理去去吃吃午午餐餐了了。。你你觉觉得得很很糟糟糕糕，，而而且且知知道道他他生生气气了了。。你你该该怎怎么么做做？？Key答答案案：：Callandsetupanotherappointment.Anddon'tforgettoapologizeforyourerror.Imaginehowyou'dfeelifitwasyou!给他他打打电电话话，，另另约约一一个个时时间间。。而而且且不不要要忘忘记记为为你你的的错错误误道道歉歉。。想想象象如如果果换换了了你你你你会会有有什什么么样样的的感感觉觉！！You'reinarestaurantandathinsoupisservedinacupwithnohandles.Toeatityoushould:A.pickitupanddrinkitB.usethespoonprovidedC.eathalfofitwithaspoonanddrinktheremainder在餐餐厅厅里里，，你你的的面面前前端端上上来来一一盅盅清清汤汤，，容容器器无无柄柄。。你你将将会会怎怎么么喝喝？？Key答案案：B.It'snotacupofcoffee,forheaven'ssake.Anddon'tslurp,either.别别忘忘了是是汤而而不是是咖啡啡，应应该使使用所所提供供的汤汤匙来来喝，，也不不可发发出声声音。。高汤thinsoup;lightsoup;clearsoup;consomme清清汤thinsoup;lightsoup;clearsoup;consomme浓浓汤thicksoup;pottage/potage老老汤汤soupstock肉肉汤brothYou'reatadinnerandchampagneisservedwiththedessert.Yousimplycan'tdrinkchampagneyetknowthehostwillbeofferingatoast.Doyou:A.tellthewaiter"nochampagne"B.turnoveryourglassC.askthewaitertopourwaterintoyourchampagneglassinsteadD.saynothingandallowthechampagnetobepoured你参加加晚宴宴，这这时香香槟和和甜品品被端端上来来了，，你其其实不不能喝喝酒，，然而而你知知道主主人会会向你你敬酒酒。你你该怎怎么办办？Key答案案：8.D.It'smorepolitenottocallattentiontothefactthatyoucan'tdrinkchampagne.礼礼节节性地地喝一一点比比郑重重提出出自己己不喝喝香槟槟更礼礼貌You'reatatableinarestaurantforabusinessdinner.Midwaythroughthemeal,you'recalledtothetelephone.Whatdoyoudowithyournapkin?A.TakeitwithyouB.FoldandplaceittotheleftofyourplateC.LooselyfolditandplaceitontherightsideD.Leaveitonyourchair你正在在饭馆馆吃工工作餐餐。吃吃饭的的时候候，有有人叫叫你去去听电电话。。你怎怎么处处理你你的餐餐巾？？Key答案案：D.Leaveitonyourchair.Definitelydon'tputitonthetable--whatifyouhavecrumbsonit?把它放放在你你的椅椅子上上。千千万别别放在在桌子子上———万万一上上面有有食物物残渣渣呢？？You'rehostingadinnerpartyatarestaurant.Includedaretwoothercouples,andyourmostvaluableclientandhiswife.Youinstructthewaiterto:A.serveyourspousefirstB.serveyourclient'sspousefirstC.serveyouandyourspouselast你请客客在饭饭店吃吃晚饭饭。客客人中中有两两对夫夫妻，，还有有你最最珍贵贵的客客人及及其妻妻子。。你会会让侍侍应生生先为为。。。。服服务？？Key答案案：BandC.Sortofatrickquestion,butthisisimportant.要要么让让侍应应生最最后招招呼自自己与与自己己的配配偶，，要么么让他他先为为贵客客夫妇妇服务务。You'reinvitedtoareceptionandtheinvitationstates"7:00to9:00PM."Youshouldarrive:A.at7:00PMB.anytimebetween7:00PMand9:00PMC.between7:00PMand7:30PMD.goearlyandleaveearly宴会邀邀请函函上注注明时时间““晚上上7－－9点点”，，你应应该几几点到到？Key答案案：A,B,orC.It'sterriblyimpolitetoarriveearly.比比邀请请函上上面的的时间间早到到达是是非常常不礼礼貌的的。You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand?A.Whenyou'reintroducedB.AttheirhomeC.AttheirofficeD.OnthestreetE.Whenyousaygood-bye跟他人人见面面打招招呼或或者道道别的的时候候。握握手的的合适适时机机是什什么时时候？？Key答案案：A,B,C,D,andE.Inotherwords,it'srarelyimpropertoshakesomeone'shand.Makesureyouhaveafirm(butnotpainful)handshakeforbothmenandwomen.当当你你在他他们的的家里里、办办公室室或者者街上上被介介绍和和他们们认识识的时时候。。换言言之，，和某某人握握手没没有什什么不不合适适的。。确保保你与与男士士或者者女士士握手手时都都要有有力（（但是是不要要握疼疼）。。You'retalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:A.justthepersontowhomyou'respeakingatthemoment?B.eachofthefour,movingyoureyecontactfromonetoanother?C.nooneparticularperson(notlookingdirectlyintoanyone'seyes)?你跟有四个个人的一群群人交谈，，你应该跟跟哪些人保保持目光交交流？Key答案案：B.Makeeyecontactwithalloftheindividualsyou'retalkingwith.跟跟这群人人的每一位位都做适当当的眼神交交流。Thewaiter'scomingtowardyoutoservewine.Youdon'twantany.Youturnyourglassupsidedown.Areyoucorrect?侍应生走到到你跟前要要为你倒酒酒，你不想想喝，所以以讲杯子倒倒过来放，，这种做法法对吗？Key答案案：No.Again,don'tcallattentiontoyourdislikeofyourhost'schosenbeverage.还还是不应该该明显地拒拒绝饮酒。。因为那样样会让请客客方感觉你你不喜欢他他们准备的的酒水。Whenyougreetavisitorinyouroffice,doyou:A.saynothingandlethersitwhereshewishes?

B.tellherwheretosit?C.say"Justsitanywhere"当你在办公公室接待来来宾时，告告诉她随意意坐，还是是指定位置置。。。。。Key答案案：B.Indicatingwhereyourguestshouldsitwillmakeherfeelmorecomfortable.示意意客人就座座的位置，，会让客人人感觉更加加适应。You'reinvitedtodinnerinaprivatehome.Whendoyoutakeyournapkinfromthetableandplaceitonyourlap?

A.Openitimmediately

B.Waitforthehosttotakehisnapkinbeforetakingyours?

C.Waitfortheoldestpersonatthetabletotakehis?

D.Waitfortheacknowledgedheadofthetabletotakehersbeforetakingyours?受邀到朋友友的家里做做客时，该该何时将餐餐巾从桌上上取来放置置大腿上？？Key答案案：B,C,orD.Justdon'tgrabitfirstunlessyou'replayingoneoftheseroles.反正正不要第一一个去拿。。除非你负负责协助做做这些事。。You'rescheduledtomeetabusinessassociateforworkinglunchandyouarriveafewminutesearlytofindasuitabletable.30minuteslateryourassociatestillhasn'tarrived.Doyou:A.orderyourlunchandeat?B.continuewaitingandfuming生气thatyourassociateisn'tthere?

C.telltheheadwaiteryou'renotstayingandgivehimourcardwithinstructionstopresentittoyourassociatetoproveyouwerethere?

D.after15minutescallyourassociate?你跟一商业业伙伴约好好共进工作作午餐，你你提前几分分钟到达了了餐厅并找找了一个合合适的座位位，半个小小时后，你你的商业伙伙伴还没到到，你应该该怎么做？？Key答案案：A.You'vewaited30minutes.Expectanapologylater,though.可以先先给自己要要一些吃的的，因为你你足足等候候了半个钟钟头，不过过还是容许许对方稍后后道歉。You'veforgottenalunchwithabusinessassociate.Youfeelterribleandknowhe'sfurious.Doyou:A.writealetterofapology?B.sendflowers?C.keepquietandhopeheforgetsaboutit?D.callandsetupanotherappointment?Youwillfindtheanswerstotheetiquettetesthere.Goodluck.你忘了和一一个生意上上的伙伴去去吃午餐了了。你觉得得很糟糕，，而且知道道他生气了了。你该怎怎么做？Key答案案：D.Callandsetupanotherappointment.Anddon'tforgettoapologizeforyourerror.Imaginehowyou'dfeelifitwasyou!给他打电话话，另约一一个时间。。而且不要要忘记为你你的错误道道歉。想象象如果换了了你你会有有什么样的的感觉！Key答案案：9、静夜四无无邻，荒居居旧业贫。。。12月-2212月-22Sunday,December25,202210、雨中黄叶叶树，灯下下白头人。。。03:49:0903:49:0903:4912/25/20223:49:09AM11、以我独沈沈久，愧君君相见频。。。12月-2203:49:0903:49Dec-2225-Dec-2212、故人江江海别，，几度隔隔山川。。。03:49:0903:49:0903:49Sunday,December25,202213、乍见翻翻疑梦，，相悲各各问年。。。12月-2212月-2203:49:0903:49:09December25,202214、他乡生生白发，，旧国见见青山。。。25十十二月20223:49:09上午午03:49:0912月-2215、比不了得就就不比，得不不到的就不要要。。。十二月223:49上上午12月-2203:49December25,202216、行动出成果果，工作出财财富。。2022/12/253:49:0903:49:0925December202217、做前，能够够环视四周；；做时，你只只能或者最好好沿着以脚为为起点的射线线向前。。3:49:09上午3:49上上午03:49:0912月-229、没有有失败败，只只有暂暂时停停止成成功！！。12月月-2212月月-22Sunday,December25,202210、很多多事情情努力力了未未必有有结果果，但但是不不努力力却什什么改改变也也没有有。。。03:49:0903:49:0903:4912/25/20223:49:09AM11、成成功功就就是是日日复复一一日日那那一一点点点点小小小小努努力力的的积积累累。。。。12月月-2203:49:0903:49Dec-2225-Dec-2212、世世间间成成事事，，不不求求其其绝绝对对圆圆满满，，留留一一份份不不足足，，可可得得无无限限完完美美。。。。03:49:0903:49:0903:49Sunday,December25,202213、不不知知香香积积寺寺，，数数里里入入云云峰峰。。。。12月月-2212月月-2203:49:0903:49:09December25,202214、意志坚坚强的人人能把世世界放在在手中像像泥块一一样任意意揉捏。。25十十二月20223:49:09上午午03:49:0912月-2215、楚塞三三湘接，，荆门九九派通。。。。十二月223:49上午午12月-2203:49December25,202216、少年十十五二十