素材大全课件

12Empowered,KnowledgeableEmployeesLearningOrganizationReducedOverheadInformedEmployeesEfficient,EffectiveEmployeesCollaborationtoolsSelf-serviceapplicationsUniversalAccesstoInformationCorporateCommunicationsStreamlinedResourceManagementAdministrationElectronicSupportJustintimelearningExpertTriage

eBizService&Solutions10%15%20%55%2004WebService&SolutioneBizConsultingSIService&SolutionNetworkIntegration5

2004년1월솔루션부문매출액10,00020,000Solution(21,626)(18,122)(9,807)(7,984)(7,467)(10,266)(14,073)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2BFAX(단위:만원)620022003200420052006(단위:백만원)5,0006,8005,5008,0006,5005,500ExtensionFrontendBackend

B2C/e-Community/CyberIRWebBusiness/e-Marketing

System(HW)/Network(LAN,WAN)Solutions/Applications경상이익

영업이익9,0005,0004,5007,500

2004년이익구조분석Product7

WebAgencyServiceDomainWebBuildingWebSolutionWebConsultingWebCIWebDesignWebapplicatione-BusinessConsultingMarketAnalysis9e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer협력업체및고객네트워크를통합,상호간의정보를공유하고협력을강화함으로써효율적인OrderFulfillment를수행하고고객니즈에신속하게대응e-BusinessValueChain10eBizTotalServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBusinessIntegratoreBizBuildingeBiztotalservice11

고객Data의IntegrationEnterpriseCRMeCRMDataWarehousing/IntegrationWebLog

DataDataBaseTransaction

Data

CustomerProfile13SMMUSIMUNIMUR&DMUeBizTotalService

eBizTotalService14E-Mail문서EDMSGW자료실KMS2단계(시스템연동)ERP1단계(솔루션개발)CRMSCME-Planning

OfficeManagementSystem자산관리고객관리업무관리인력관리손익관리1555%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS

NetworkIntegrationAutomationSystemEnterpriseNetworkCRM/DWEIP/EKPERP/SCMGW/KMS

SIconsultingSIdevelopmentSImanagement

WebconsultingWebdevelopmentWebmanagementNIAreaSIAreaWebSIArea

eBizSolutions&ServiceWebSIAreaSIAreaNIAreaSystemArea17SIAreaNIAreaSolutionAreaSMAreaInternetAreaR&DAreaConsultingArea

SIBusinessArea

SIconsultingSIdevelopmentSImanagementN/WmanagementNewtechnologyNetworkIntegration-NetworkConsulting-NetworkIntegration

-NetworkManagement18CRMForecasting,OpportunityManagement,Configuration,Generation……Forecasting,CustomerCareSpareManagement………ForecastingPersonalizationCampaignManagementMarketingEncyclopediaERPCMSSCMEIPeStrategy

Solution&Service-SIDevelopment&SolutionsMarketingSalesServices19SCMCRMe-SupplychainManagemente-CustomerRelationshipManagementE-biztransformationSystem-고객정보,고객관계는전략적자산-다양한채널을통합한고객서비스제공-파트너와의협력은전략적자산-SupplyChain를활용한경쟁우위확보ERP/EIP

e-BusinessPerspective21템플턴그로스2호신탁유형원본보전123환매

90일이상경과시중도해지수수료없이환매가능주식에의투자:신탁자산의60%이상

(평균80∼90%유지)없음채권에의투자:신탁자산의40%이하22템플턴그로스2호

3.신탁기간

2.신탁유형

4.가입대상

5.가입금액

6.추가입금

1.상품명템플턴그로스주식2호최초설정일로부터해지일까지개인및법인(제한없음)주식형/추가형거치식:100만원이상/적립식:10만원이상추가입금가능/일부인출(선입선출)가능23SupplierCustomereCompany협업관리자원관리지식경영전문화고객만족PartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuySideSellSideERPEIPe-BusinessSector&Solutions25PublishInteractTransactIntegrateCustomerInformationAccessHSECommunicationCustomerandTechnicalSupportSupplierRelationshipManagementElectronicOrdertoCashElectronicProcurementSupplierBidding&SelectionIntegratedPlanningandForecastingIntegratedPlantManagement출처:앤더슨컨설팅

e-Business구현단계_FulfillDemand26ElectronicDecisionMakingE-mailE-boardScheduleManagementMISNameCardManagementCareerManagementHumanRelationshipManagementSurveymessenger

Solution&Service-eagleOfficeGWeagleOffice29DefenseDefense,theAgencyfornational

securityinstitutionetc.

FinanceBank,Insurance,Security,CreditCard,InvestmentTrustetc.

ChemistryPetrochemical,heavychemical/explosive/energyetc.Service

Distribution/service/leisure/educationalinstitutionetc.Publicsector

Governmentorganization/governmentinvestmentinstitutionetc.Industry

Machine,construction,assembling,equipmentetc.SIMUBusinessFieldsBusinessFields:SIMU30

CompanyOrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystemSolutionMuR&DMUPlanningMUINFRAMU31

Organization

INFRAMUsales1teamSales2teamAutomationteamNetworkteam

ConsultingMU

Consulting1teamConsulting2teamConsulting3team

R&D

eBizteam

Mbizteam

SIMUSales1teamSales2teamSISystemteamSIDevelopteam

BSPMUCSteamBiz1teamBiz2teamBiz3team32ChannelEnhancementValueChainIntegrationConvergenceIndustryTransformation소액투자로다소의매출증대온라인상에서고객의행동을학습비용절감매출증대공급업체와의Win-Win관계가치창출활동에집중제품및서비스의재구성(예:개별화)최초진입자의이익,시장지배사업자핵심역량및경쟁력의확보출처:PwCeBusiness의기회요인33KnowledgeManagemente-CommerceservicesCRMERPSCMBusinessIntelligenceenablementServiceWeb+ITIntegrationBusinessValueTechnologyValueCustomers출처:한국IBM

e-BusinessPerspectiveSuppliers34MailingBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroupDGWHRMPRMDWIRMKMSEIPWCMSRMSERMe-IPSe-Faxe-Searche-CTIe-CommunityEmploy