酒店客房服务指南

酒店客房服务指南

欢迎辞Welcome尊敬的阁下：欢迎您下榻*****酒店，本酒店全体员工将竭尽全力，热诚为阁下服务。liiJ*****酒店，是一家集客房、会议室、餐厅、茶坊、停车场等各种功能于一体的精品四星标准配置的商务型酒店。“*********”是我们的宗旨。我们希望通过这本酒店指南，能够帮助您了解和使用本酒店的各项设施及服务，使您在此生活舒适、愉快并留下美好的回忆。liiJ经理DearHisExce//ency：WeIcometostayin****Hotel,thehotelstaffwillmakeeveryeffort,enthusiasmforyourservice.*****Hotelisisasetofrooms,meetingrooms,restaurant,teahouse,parkingandotherfunctionsinoneoftheboutiquefour-starstandardbus/nesshote/."Hospitality,enjoytheRoya/"isourpurpose.Wehopethatthroughthehotelguidethatcanhelpyoutounderstandandusethehotelfacilitiesandservices,makeyourIifeinthiscomfortableandpleasantmemories.enera/Manager前厅服务ServicetheAntechamber业业业业业问询处及接待处设在大厅总服务台，负责问询、订房、办理入住/离店手续，处理本酒店住客一切帐务。Reception****Deskinthelobby,responsibleforinquiries,booking,check-inandcheck-out,thehotelguestsallaccounts.

退房时间为中午12：00,如延迟至下午6：00前退房则加收半日房租，下午6：00后退房则按全日计算12:00tonoon,suchasdelayedto6:00pmCheck-outtheextrahalfadaybeforetherent,after6:00pmCheck-outtimethewholedayatthecalculation业业业业业*****行李处请与总台*****如需搬运或存放行李,联系（内线****）LuggageDepartment

Fortransportationorstorageofbaggage,pleasecontacttheGeneralDesk(ext****)客房设备服务RoomsEquipmentandService空气调节Air-conditioning本酒店设有中央空调系统，各客房均设有调节器，显示温度，安装在墙壁上。冷暖风速分低、中、高三种速度，可随意调节室内温

度Thehotelhascentralair-conditioningsystem,allroomsareequippedwithregulatorstoshowtemperature,mountedonthewall.Well-beingofthewindspeedatlow,middle,threehigh-speed,freetoadjusttheroomtemperature电力Power所使用电力220伏，50赫兹。若您使用的电器插头与插座不符，请与房务中心联系（内线******）Power220volts,50Hz.Ifyouareusingtheelectricalplugandsocketdonotmatch,pleasecontacttheHousingServiceCenter(Ext*****客房照明系统Roomlighting阁下房间配有节电控制器，请将房卡插入控制器。当阁下离开房间时，请取出房卡，电视机回自动关闭。在阁下的床头柜上面还配有一个电器开关控制板，你只要触摸电器的开关键，便能控制房间的电器开关。请与总台*****空气调节Air-conditioning电力PowerYourroomisequippedwithpower-savingcontroller,pleaseinsertthecontrollercardroom.Whenyoulefttheroom,removethecardroom,TVbacktotheautomaticshutdown.Atyourbedsidecupboardabovethecontrolpanelalsohasanelectricalswitch,youneedtodoisopenthekeytotouchelectricalappliances,willbeabletocontroltheelectricalswitchroom.bRoomTV客房电视阁下房间的电视可以收看全国的有线电视节目。YoucanwatchTVroomcableprogramsacrossthecountry.Drinkingwater饮ft用开阁下房内已备有电热水壶Yourroomhasbeenequippedwithelectrickettle…ServiceCenter服务中心设在六楼，24小时为您提供客房服务Inthesixthfloor,a24-hourroomservicetoprovideyouwith叫醒服务Wake-upcalls请拨“88888”与总机联系Pleasedial"88888"andtheswitchboardContact

请勿打拢DoNotDisturb当阁下不愿被人打扰时，可将床头柜上控制板“请勿打扰”的标电话到客房志灯开启，并通知总机不需转接liiJWhenyoudonotwanttobedisturbed,theycanbecabinetbedsidecontrolpanel,"donotdisturb"signlightsturnedon,andinformtheswitchboardtotheroomwithoutswitchingphone会议服务Conferenceservices本酒店设有会议室，位于**楼。如需要在酒店举办会议，请与总台联系Thehotelhasaconferenceroom,locatedinthe**floor.Pleasecontactthetotaldeskifyouneedtoholdameetinginthehotel.志灯开启，并通知总机不需转接liiJHotelroomcard客房房卡阁下在外出时请将客房房卡保存好，如发现房卡丢失，请到总台办理手续，交付赔偿金，更换房卡

Whentheygooutinyourhotelroomcardtopreserveyourgood,ifcardislostroom,gotoTaiwan,thetotalprocessing,deliveryofcompensation,thereplacementoftheHousingCard失物招领Lostandfound失物招领请联系总台。酒店会将客人遗失物品保留2个期仍无人招领的物品，酒店将按照有关规定进行妥善处理。月，易变质品，只保留1天。逾Pleasecontactthelostandfoundthetotaldesk.月，易变质品，只保留1天。逾Thehotelwillretaintheguestlostitemsfor2months,perishablegoods,andonlyreservedfor1days.Ifstillnoonefounditems,thehotelwillbeproperlyhandledinaccordancewiththerelevantprovisions.访客Visitors如没有住客相陪，外来访客须经被访者同意后，在楼层服务台办理好来访登记手续后方能进房，所有访客须在23：00前离开。Ifnoguestaccompanying,foreignvisitorstobesubjecttotheconsentoftherespondentsinthefloorforgoodserviceafterthevisitinordertoregisterintotheroom,allvisitorsneedto

leavebefore23:00宠物pets根据政府规定，宠物不得进入酒店。Accordingtogovernmentregulations,petsarenotIndicate紧急及火警预示anallowedtoenterthehotel.Indicate紧急及火警预示anemergencyandfire本酒店装有先进的自动烟感消防设备，阁下门后贴有消防疏散图，阁下入房时最好先熟悉一下自己的房间位置及安全路线，以备万、，发生火警时迅速撤离Thehotelequippedwithadvancedfire-fightingequipmentofautomaticSmoke,youhavethedoorfireevacuationplanposted,intotheroomwhenyoufirstfamiliarizeyourselfwiththebestroomoftheirlocationandthesecurityline,incase,therapidevacuationoftheeventofafireBreakfast午餐阁下入住本酒店十一楼咖啡厅为您提供早餐，早餐时间：07:00-09：00Youstayintheeleventhfloorofthehotelcoffeeshoptoprovideyouwithbreakfast,breakfasttime:07:00-09:00休闲娱乐Recreation在****楼可以为阁下提供各项休闲设施，有棋牌室、茶坊等服务项目，咨询电话“***”、“***”Ontheeleventhfloorintheroomcanprovideyouwiththeleisurefacilities,aChessRoom，Teahouseservicecalls,电话指南PhoneGuide总机：****总台：******收银：****8服务中心：*****房间到房间直接拨***Switchboard:88888Totalstations:5555566666Cashier:5555566666ServiceCenter:44444RoomtoRoomdirectdial****住客须知GuestInformation1、住宿必须登记，登记时请主动出示证明人身份证的护照、

回乡证、居民身份证2、请勿使用自带加热器，炊具及熨烫工具3、请勿携带下列物品入店：A、猫、狗等小动物B、刺激性、怪气味物品C、大量私人物品C、大量私人物品i=jD、易燃、易爆及挥发性物品E、其它对住店客人安全有影响的物品4、严禁嫖娼、卖淫、吸毒、贩毒、走私、聚众赌博、流氓斗殴等犯罪活动5、如客人由于疏忽，将酒店物品损失或丢失，应按要求进行赔偿，（附赔偿价目表）6、未经酒店允许，酒店设施除食、宿、饮外不能转作其它用途7、请勿在酒店公共厅堂分发、张贴广告8、请勿将私人用品放在酒店公共厅堂9、酒店免费提供贵重物品保险服务，具体情况可在总服务台问询处了解，对于非存放物品的丢失，酒店恕不负责10、离开房间时请将房门锁好11、客人酒店消费后签帐单时，请向收款人员出示房间钥匙和住宿卡12、客房在23：00之后请勿招待来访者13、如客人付款期超过规定日期或实际消费金额超出押金，酒店可要求客人付款14、如要换住客时间或更换房间，请通知前台服务员15、请勿在房间里或家具上随意涂抹或安装其它设备16、请勿随意移动客房内家具，若需要请与楼层服务台联系17、对严重反酒店规定，经劝阻不听者，酒店有权取消其住房资格18、入店信息已与当地公安部门联网accommodationmustberegistered,registration,pleasetaketheinitiativetoproduceapassporttoproveidentitycards,HomeVisitidentitycardsDonotuseself-heaters,cookingandironingtools入店nottobringthefollowingitems:A,cats,dogsandothersmallanimalsirritating,strangesmellgoodsalargenumberofpersonalitemsflammable,explosiveandvolatileitemsE,otherguestsonthesafetyimplicationsoftheitemsnosex,prostitution,drugabuse,drugassaultandothercriminalactivitiesrogueastheguestsasaresultofnegligence,thehotellostormissingitemsshouldberequestedcompensation(withcompensationpricelist)6,withoutahoteltoallow,inadditiontohotelfacilities,food,lodging,anddrinkcannotbetransferredoutsideforotherpurposes7,apublichallinthehoteldonotdistribute,displayadsnotonprivatesupplieshotelpublichalls9,thehotelprovidedfreeofchargevaluablesinsuranceservices,thespecificcircumstancesinthegeneralunderstandingofhelpdeskinformationdesk,forthelossofstorage,hotelswillnotberesponsibleforpleaseleavetheroomwhenthedoor