服务部门外语培训教程

服务部门外语培训教程服务部门外语培训教材接待收银2安全岗位服务技语3收货笼岗：您好！请销等。Hello.Pleasewaitaminute.您好，请问您找哪位？Excuseme.Whichoneareyoulookingforplease?对不起，让您久等了。I’msorryformakingyouwaitingforsolong.4车场岗：对不起，谢谢合作，不客气。Excuseme.ThankyouforyourcooperationIt’smypleasure.5员通岗：您好，对不起，请问找哪位，请稍等，我帮您联系一下。Hello.Excuseme.MayIaskwhomyouarelookingfor？Justwaitaminuteplease.I’llgetyouthrough.对不起小姐/先生，让您久等了。Excusememiss/sirformakingyouwaiting.6闭店前清场：先生/小姐，对不起打扰一下，闭店时间快到了，请您抓紧时间购物，并带好随身物品及商品到收银区结帐。谢谢合作！欢迎下次再光临！Excusemeladiesandgentlemen.Theshopisabouttoclose.Pleasehurryupyourshoppingandcheckoutatthecashier.Makesurenottoleaveanythingbehind.Weappreciateyourcooperationandsincerelywelcomeyournextcoming.Thankyou.7未购物出口（1）：您好：先生/小姐请问您购物了吗？Excusemesir/miss。Haveyouboughtanything?您好，请出示您的购物小票。Excuseme.MayIhavealookatyourreceiptplease?对不起，请您到收银区结帐！Excuseme.Couldyoupayatthecashierplease?8未购物出口（2）：您好，对不起，请您配合一下，让我核对您的购物小票，谢谢您的合作。Hellosir/miss.Excuseme.MayIcheckyourreceiptplease?Thankyouforyourcooperation您走好，欢迎您下次再光临！Wishyouahappyjourney.Welcomeyournextcoming.9顾客入口（1）：您好，欢迎光临旺市百利超市、请这边入口。Hello.WelcometoWangshibailisupermarket.Thiswayplease.对不起先生/小姐，请您将您的物品存放在那边的绿色寄物柜内。Excusemesir/miss.Pleasedeposityourbelongingsinthegreencabinetoverthere.10顾客入口（2）您好，请将您的物品封装一下，以免您的不便。谢谢合作。对不起，Excuseme.Pleasemakeyourbelongingsapackageincaseofanyinconvenience.It’sverykindofyourunderstanding.先生/小姐超市内不允许带食品进入，请您寄存一下，谢谢您的合作！Excusesir/miss.It’snotallowedtobringfoodintothesupermarket.Pleasedeposityourbelongings.Thankyouforyourcooperation.11卖场巡场：您好！先生/小姐请看好您的随身物品，防止丢失。Excusemesir/miss.Pleasepayattentiontoyourbelongingsincaseofanylosing.12员工结帐台：对不起请您从20号款台出，谢谢！您好，请稍等，谢谢合作！Excusemepleasecheckoutatnumber20cashier.Thanks.Welcome,pleasewaitabit.Thanksforyourcooperation.您好，对不起，请让我核对一下小票，谢谢合作！Welcome.Excuseme.MayIhaveacheckatyourreceiptplease?Thankyou.13收银线：您好，您的单子能让我核对一下吗？谢谢合作。Excuseme.MayIhaveacheckatyourreceiptplease?Thanksyou.对不起先生/小姐，您还有一件商品未结帐，请您到收银台结帐，谢谢合作！Excusemesir/miss.Yourhaveonegoodsunpaid.Pleasecheckoutatthecashier.Thankyou.14卖场巡视：您好，先生/小姐请看好您的随身物品防止丢失。Excusemesir/miss.Pleasepayattentiontoyourbelongingsincaseofanylosing.您好，先生/小姐请看好您的贵重物品。Excusemesir/miss.Pleaselookafteryourvaluablethings.15接待课服务日常用语16接待课服务日常用语您好，欢迎光临！·您好，有什么需要帮忙的吗？Hello.Welcome.

Hello.IsthereanythingIcanhelp?请用一元钱和我换一枚硬币，投入寄物柜的投币口里，存完包后再和我换回。Pleaseexchangeaone-yuan-coinwithmetodropintotheslitofthedepositbox.Afterdepositingyoucanexchangeitback.17接待课服务日常用语存包不用花钱，一元钱一会儿会还给您It’sfreetodeposit.Wereturnoneyuantoyousoonafteryoucomeback.Youraccumulatedmarkisnotenough.Pleasekeeponit.18接待课服务日常用语您购买的商品的价格是**，您有什么疑问吗？Itistotal100yuan.Isthereanydoubt?对不起，让您久等了I’msorrytohavekeptyouforsolong.对不起，我要将小票复印一下Excuseme.I’dliketocopythereceipt.19接待课服务日常用语我们的会员卡每张20元，您可以享受到会员商品，还可以参加我们组织的活动It’stwentyyuanforourmembershipcard.Withityoucanpurchasespecialmembershipcommodityandtakepartintheactivities.您现在的积分是***，可以换***赠品/您的分值不够，请继续积累Youraccumulatedscoreis100.Youcanexchange100forapresent.20接待课服务日常用语这些是我们的赠品，在您购买相应的商品后我们会赠送您礼品Theseareourpresents.Afteryoubuyrelevantcommoditywewillgiveyourourpresent.我们的发票可以开食品，日用品，清洁用品，Wehavereceiptsonfood,commoditiesandcleaningwares.21接待课服务日常用语请问您的单位名称MayIhavethenameofyourcompanyplease?

对不起，像内衣裤，电池等物品，没有质量不能退货，请原谅I’msorry.Wecan’trefundwithoutqualitydefect,especiallyforunderwearandbatteries.欢迎您下次光临

welcomeyournextcoming.22服务用语23客服中心服务用语您好！旺市百利XX店，很高兴为您服务Hello.Wang-shi-bai-lidepartmentstore.I’mgladtobeatyourservice.您好！欢迎光临Hello.Welcome.24客服中心服务用语您好！有什么需要帮忙的吗？Hello.IsthereanythingIcanhelp?对不起，让您久等了I’msorrytohavekeptyouforsolong.谢谢！欢迎下次再次光临Thank!Welcomeyournextpresence.25客服中心服务用语对不起，由于我们工作的疏乎给您带来不便，我们深感歉意，我们会在以后的工作中加以改进，希望您再次光临I’msorryfortheinconveniencebroughtbyourcarelessness。We’resincerelyregretted.We’llimproveourworkinthefuture.Andwewelcomeyournextpresence.26办理会员卡服务用语先生（小姐）要办会员卡吗？Sir/misswouldyouliketoapplyforamembershipcard?办会员卡有什么优惠？Isthereanybenefituponamembership?买会员商品优惠，可以参加积分活动。Youcangetapreferentialpriceandtakepartinthemark-accumulatingactivity.27办理会员卡服务用语办理会员卡多少钱，怎么办？Howmuchdoesamembershipcostandhowtoapplyfor?XXX钱，填一份申请单just***yuanwithfillingarequisition.28办理会员卡服务用语积分活动：XX元积一分？时间从XX到XX，领奖及兑换地点服务中心Markaccumulation:xxyuanforonepoint;timefrom**to**;Exchangeyourpresentattheservicecenter.29服务用语其他：卫生间，直走，左拐，右拐，咨询。Whatelse:toiletgostraight,turnleftthenright.Servicetelephone:1234567830开发票服务用语发票：发票能开什么？食品、日用品、办公用品、生活用品、清洁用品、文具、体育用品、洗涤用品Receiptrange:food,commodity,officeware,cleaning&washing,Stationery,physicalequipment31开发票服务用语有时间限制吗：没限制Timelimit:notimelimit退货：有质量问题7天之间凭小票、发票退货。Returninggoods:Refundshouldbegrantedfor