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管理学大师斯蒂芬·P·罗宾斯《组织行为学》MBA授课讲义CHAPTER1-INTRODUCTIONTOORGANIZATIONALBEHAVIORCHAPTEROBJECTIVESAfterreadingthischapterstudentsshouldbeableto:Defineorganizationalbehavior(OB).IdentifytheprimarybehavioraldisciplinescontributingtoOB.DescribethethreegoalsofOB.ListthemajorchallengesandopportunitiesformanagerstouseOBconcepts.DescribehowOBconceptscanhelpmakeorganizationsmoreproductive.Discusswhyworkforcediversityhasbecomeanimportantissueinmanagement.Explainhowmanagersandorganizationsarerespondingtotheproblemofemployeeethicaldilemmas.DiscusshowknowledgeofOBcanhelpmanagersstimulateorganizationalinnovationandchange.驳LECTU碎REOU盟TLINE秆THEF枯IELD粥OFOR软GANIZ歪ATION很ALBE警HAVIO托R闯Defin手ition迷Organ沟izati带onal抱behav垄iori暴sthe拜syst晓emati陡cstu柴dyof源the喝actio唱nsan周datt漫i茫选tudes龄that观peop苗leex京hibit步with阀inor载ganiz荷ation绢s.(p棒pt4)岛Keyp穷arts骆ofth礼edef每initi怖on仇Syste赶matic义stud勾y(pp具t5)令Theu摊seof苏scie梅ntifi松cevi桐刘dence防gath纯ered甩under平cont燃rolle甜dcon更ditio式nsan利dmea苹sured馋and萍inter挂prete焦din幕area撑sonab诵lyri寇gorou圣sman忆nert冤oatt焦ribut壤ecau展sean佩deff没ect.当(ppt鬼6)线OB余—its蜡theor环iesa掉ndco劫nclus宾ions—游isba映sedo堂nal件arge蛇numbe宵rof波syste村matic棒ally剑desig非nedr间esear边chst纸udies泪.盒Syste贼matic竭stud购yof拐actio忌ns(o土rbeh松avior悼s)an糕datt突itude耻sinc芒lude沸three替area代s:pr拔oduct认ivity董,abs尝entee矩ism,俱andt探urnov挽er.(迟ppt7忍)刊Manag漆ersc本learl狐yare啊conc留erned绪with宋the舅quant宰itya啄ndqu筑ality大ofo赞utput就that瘦each模empl广oyee民gener颗ates.卖券Absen爪cean祥dtur既nover吃—part韵icula申rlye站xcess旗ively霞high朽rate皂s—can校adve艳rsely辆affe堆ctth由isou蛇tput.锋Organ丹izati毫onal来citiz崖enshi饶p—dis杨creti治onary葬beha稿vior肝that柳isno天tpar恨tof辆anem采ploye隙e’sf拔ormal校job脂requi三remen蔽tsbu糟tpro结motes膝effe坛ctive光orga鞭nizat恶ional打func遣tioni女ng—is登afo统urth转type齿ofbe纷havio姐rtha愉thas恋rece家ntly调been概found嘴tob符eimp谅ortan盯tin今deter想minin拣gemp渡loyee款perf执orman绍ce.(熔ppt8乔-9)锐Organ烛izati魄onal荷behav姿iori仓sals屯ocon调cerne蕉dwit擦hemp乒loyee晨job车satis粱facti鉴on,w竟hich喜isan催atti穴tude.校(ppt侄10)彩Jobs俗atisf胸actio弹nis企acon没cern榴fort婆hree昏reaso宣ns.加There谋may覆bea脊link粪betwe粉ensa占tisfa线ction品and斤pro途写ducti滴vity.装咱Satis薯facti易onap导pears湖tob露eneg闹ative铸lyre悔lated安toa耍bsent欢eeism淹and就turno赞ver.柿Itca执nbe絮argue掌dtha让tman恒agers夫have扒ahu纲manis自ticr姨espon孟sibil要ityt漏opro桨vide高their退empl创oyees奥with弃jobs俊that仙are匪chall穗engin仇g,in裤trins从icall苦yrew膨ardin剃g,an角dsat边isfyi匪ng.辆Syste擦matic疑stud椅yof联peopl歪ewit凯hina笛norg归aniza较tion开OB屯iss盘pecif绕icall间ycon阔cerne恶dwit阀hwor迁k-rel务ated煤behav抄ior.酬Anor盯ganiz利ation伟isa歉cons捆cious姑lyco刻ordin沟ated狭socia床luni踢t,wh侮ichc截ompri扶sest返woor枕more船peop昨lean川dfun魂ction幕son生arel锄ative汁lyco欢ntinu缝ousb脑asis指toac迈hieve吵aco鹿mmon胆goal鸡orse撇tof坟goals议.(pp结t11)尘坟OB视isc祖harac天teriz鉴edby雪form异alro开lest虾hatd抽efine足and背shape茫the灭behav荡ioro员fits届memb星ers.望Contr栋ibuti陡ngDi短scipl蠢ines勺(ppt遍12)校Organ依izati攀onal粥behav陡iori撑sapp余lied枝behav红ioral父scie摄nce.摧Thep佛redom泪inant护cont犁ribut紫ingd睛iscip袖lines碍are杠psy性旗cholo亮gy,s不ociol沫ogy,逆socia根lpsy玩cholo秀gy,a虹nthro齐polog读y,an兽dpol策itica皂lsci肚ence.芽仇Psych架ology绍cont甜ribut患esma朽inly秘atth成eind夕ividu惭al/mi鸡crol跌evel亮ofan彻alysi弦s,wh好ereas右the胸latte茅rdis谷cipli历nesc踢ontri因bute押onth玻egro复up/ma啦crol非evel省ofan洪alysi六s.疯Psych阿ology啊ist牵hesc遥ience踩that快seek破sto跑measu见re,e浇xplai躺n,an念dsom凝e刮距times遵chan切geth错ebeh僻avior惠ofh撑umans耳and宿other贵anim泄als.径Psych鸭ologi尊stsc炭oncer念nthe树mselv怜eswi耳thst盾udyin获gand暂atte射mptin聚gto原under筹stand船indi棚vidua耻lbeh鹿avior直.衰Contr法ibuto埋rsar普elea庄rning弱theo洞rists槽,per旨sonal骑ityt击heori散sts,番couns园eling男psyc张holog芳ists,荡and,妹most释impo屿rtant夕,in将叼dustr彻iala裕ndor慕ganiz陶ation毙alps涛ychol窑ogist互s.漏Early漠indu曲stria货lpsy永cholo怨gists春conc扇erned呈them毕selve羞swit界hpro鞭blems颜off唤atigu董e,bo核redom丽,and田any杜other稿fact戚orre域levan细tto敬worki让ngco阔nditi招onst仍hatc短ould出imped激eeff兄icien恭twor钟kper蝇forma寸nce.机More走recen古tly,李their臂cont涌ribut需ions绑have卷been雾ex向澡pande浑dto沙inclu视dele恭arnin需g,pe幸rcept赛ion,元perso慌nalit某y,em谷otion沈s,tr扬ainin只g,le松ader猫朱ship魔effec帆tiven饥ess,绵needs失and四motiv婚ation棋alfo弟rces,炒job躁satis现facti腹on,d迫ecisi蚕on-ma燕king枪proce钱sses,索perf姿orman抽ceap报prais勿als,企attit拜udem监easur攻ement嘴,emp肆loyee疯-sele变ction浮tech丽nique荐s,jo葱bdes帮ign,灰andw押orks当tress暖.方Socio貌logy灵studi捷espe扰ople阀inre吹latio暂nto行their芽fell源owhu去manb脚eings狭.内Great翁estc治ontri营限butio睬nhas识resu披lted抽from六their均stud腹yof斥group球beha毯vior轿inor致ganiz这ation端s,pa辜rticu费larly喝form画alan欢dcom贩plex北organ计izati穷ons.肾Areas夫ofv亦aluab业lein妄puti仗nclud执egro唯updy荒namic及s,de浑sign替ofwo崇rkte雄ams,恳organ烛iza羊耀tiona彩lcul铃ture,呀form砖alor拖ganiz线ation盐theo糖ryan捎dstr脏uctur倘e,bu有reauc撒racy,墨comm拨unica歇碑tions零,sta蔽tus,蚊power爱,con须flict显,and赶work哈/life揭bala义nce.卡Socia阶lpsy近cholo视gyis脑ana敬reaw赖ithin势psyc乡holog某y,bl桐endin耐gcon兼窝cepts刊from锋psyc着holog叔yand物soci鞭ology亦.别Itfo种cuses跌ont哗hein盆fluen缝ceof描peop竭leon录one绞anoth仰er.悔Amaj费orar纵eaof估conc肢ern—c驶hange骆—how震toim尿pleme末ntit聪and钳howt窝ored拾uceb拳arrie易rsto借its扔accep永tance灵.匀Areas蜜ofs肺ignif克icant波cont兴ribut文ions湿arei冒nmea枕surin滑g,un困derst肌andin员g,an帝dcha吵nging例atti战tudes位,com处munic亚ation夏patt刷erns,蹄the鞠ways建inwh困ichg秃roup璃activ岁ities苹can薯satis登fyin忠divid贺ualn滤eeds,丑and宝group趣deci始sion-弓makin言gpro腔cesse摘s.质Anthr毯opolo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