2022年商务英语BEC考试中级练习题

2022年商务英语BEC考试中级练习题1、依据下面资料，答复题

SpeakingYourCustomers”Language

Moderninternationaltradingpracticesarehighlightingthegrowingimportanceoflanguagetraining.

Modern-daybusinessreallydoestranscenDnationalbarriers．ThankstosophisticateDITanDcommunicationssystems,businessescannowmarkettheirproductsonA．trulyglobalscale．TheworlDisindisputablybecomingA．smallerplace,asserviceanDmanufacturingcompaniessearchtheinternationalmarketplacefornewsuppliersanDclients．Businessesmust,however,beawarethatoncetheyexpanDtheareA．inwhichtheyoperate,theyfaceincreaseDcompetition．ThestandarDanDqualityoftheirgoodsbecomeincreasinglyimportantinkeepingupwithcompetitors．Butmostofall,itistheserviceelementaccompanyingthegoodswhichiscrucialtoA．company”ssuccessinA．particularmarket．ThisnewphilosophyhasleDtomanycompanies,someofwhichhaveevenoffereDproductsofA．lesserquality,gainingsuccessoverseas.

Althoughglobalizationmay,insomesenses,havebroughtnationaleconomiesclosertogether,societiesarounDtheworlDstillhaveradicallydifferentexpectations,processesanDstandards．ThesearenotA．functionofeconomiC．change,butaremoredeep-rooteDanDdifficulttoalter．TheycanbeA．majorproblemforbusinessesexpandingabroad,withthegreatestobstacleofallbeingthelanguagebarrier．Ifyouhavetodealwithclients,suppliersanDdistributorsinA．rangeofcountries,youwillnotonlyneeDtheskillstocommunicatewiththem,youwillalsoneeDtoreconcileanynationalbiasesyouhavewiththediversewaysofdoingbusinessthatexistarounDtheglobe.

Thevalueofeffectivecommunicationisnottobeunderestimated．Newtechnologysuchasvideo-conferencinganDemailhasplayeDA．partinmakingthecommunicationprocesseasieranDitmayalsobepossiblethattheintroductionoflanguageinterpretationsoftwarewillhelpwithsomeglobalcommunicationsproblems．But,ofcourse,itisthehumanelementofthecommunicationprocessthatissovitalinbusiness,especiallyinnegotiations,presentationsanDteam-building．Itisessentialformanagerstomeetregularlywithstaff,customersanDpartners,sothatissuescanbediscussed,messagescommunicateDanDfeedbackobtained．Thevalueofwell-organizeDlanguagetrainingisimmense,anDcanbringbenefitstoalllevelsanDdepartmentswithinA．multinationalorganization．Unfortunately,however,manyorganizationshaveA．verynarrowviewwhenitcomestotrainingofanykind．Often,anurgentrequirementhastobeidentifieDbeforetrainingisauthorized．Then,A．trainingcompanyisemployeDorA．programmeisdevelopeDin-house,theteamistrained,anDthatisseenastheenDofthematter．However,thefactremainsthattrainingprogrammesareeffectiveonlyiftheyarerelevanttoA．company”sbroader,long-termneeds．TheyshoulDberegardeDasaninvestmentratherthanA．cost.

ChangesinexpectationsanDattitudesarecertaintocontinueforcompaniesthattradeglobally．AlthoughsuchcompaniesarenotyetfaceDwiththeirinternationalpartnersanDclientsdemandingthatbusinessbeconducteDintheirmothertongue,theyrealizethatoverseascompetitionisincreasinglyfast．Ifthesecompanieswanttocontinuetoachievesuccessontheinternationaltradingcircuit,theymustbeprepareDtoadapttosituationsanDspeakthelocallanguage．Ifnot,someoneelsewill.

Accordingtothefirstparagraph,improveDcommunicationshaveenableDcompaniesto_______

A．offerA．widervarietyofproductsanDservices

B．expanDbeyonDtheirdomestiC．markets

C．performbetterthantheirinternationalcompetitors

D．openmoremanufacturingfacilitiesabroad

2、依据下面资料，答复题

TheBankwithIdeas

WithseveralhundreDyearsofhistorybehindit,theAPLBankhasfewproblemsin(0)....B......businessesthatitisAreputableanDsecure(19)......ofA．rangeofbankingservices．Now,itisdemonstratingtobusinesscustomersthatitisflexibleanDresponsiveenough.to(20)......theirchangingneedsinthe21stcentury.

BaseDinLondon,APLoffersbankingservicestobusinessesthroughouttheUKviA．itsbranch(21)......Mostcustomerserviceprovisionis(22).....outbypersonalaccountmanagersbaseDinlocalbranches,togetherwith(23).....staffatcompanyheadquarters．Animportant(24).....．forAPLhasbeentomakeiteasyforcustomersto(25)......businesswiththebank．Theycancontacttheiraccountmanagerbydirectlineoremail;ifthemanagerisonholiday,A．carefullychosencolleaguebecomesthe“accountcontact“and(26).....．withthecustomerduringthemanager”s(27).....．Inaddition,forthosewhowant(28).....totheirbankatanytimeofdayornightthereisnowA．24-hourphone-baseDservice.

InordertoremaincompetitiveanDbuilDcustomerloyalty,thebankguaranteestoturnarounDurgentloan(29).....．within24hours．ThisfocusonthecustomerhasalsobeenA．driving(30)....．inAPL”srecruitmentanDdevelopmentpolicy．Forexample,newlyinducteDstaff(31)......A．“customerservicereview“tofinDoutwhatitisliketobeontheothersideofthedesk,askingtoborrowmoney．Together,these(32)......inbankinghaveachieveDexcellentresults．Thecustomer(33).....．isgrowingfast,anDlastyearthebankgaineD36,000newbusinessaccounts.

（19）选

A．producer

B．supplier

C．provider

D．giver

3、依据下面资料，答复题

A

Toooftenweaccuseothersofnotlistening,pretendingthatweourselvesarefaultless,yetinourheartsweknowthatmanyofthemistakeswemakecomeaboutbecausewehaven”tlistenedcarefullyenough.Wegetthingswrongbecausewehaven”tquiteunderstoodwhatsomeonemeantwhentheyweretalkingtous.Anyonewhohasevertakentheminutesofalongmeetingwillknowhowharditistoremember-despitethebenefitofnotes-exactlywhateveryonesaid.Butsuccessdependsongettingthingsright-andthatmeanslistening.

B

Listeningisnotthesamethingashearing;itisnotaneffortlessactivity.Itdemandsattentionandconcentration.Itmaymeanquizzingthespeakerforadditionalinformationorforclarification-itisalwaysbettertoaskthantocontinueregardlessandgetthingswrong.However,ifyouallowyourmindtowanderontosomethingelse,evenforafewminutes,you”llmisswhatthespeakerissaying-probablyattheverymomentwhenheorsheissayingsomethingcritical.Andnothavingheard,youwon”tknowyou”vemissedanythinguntilit”stoolate.

C

Themostcommonbadhabitwehaveistostartthinkingofwhatwearegoingtosayaboutthesubjectlongbeforetheotherspeakerhasfinished.Wethenstoplistening.Evenworse,thisoftenaddsrudenesstoinattentiveness,asonceyouhavedecidedwhattosaythereisafairchanceyouwillinterrupttosayit.Goodlistenersdon”tinterrupt.Infact,itisoftenworthexplainingthemainideaofwhatyouhavejustbeentoldbeforegoingontomakeyourownpoints.Nobodyisoffendedbythisanditshowsthatyouhavelistenedwell.

D

Aboveall,bepatientandacceptthatmanypeoplearenotverygoodcommunicators.It”shelpfultorememberthatthewayspeoplemoveandpositionthemselveswhiletheyarespeakingcanrevealagreatdealaboutwhattheyaresaying.Equallyimportantlyyoushouldputyourselfintheotherperson”sshoes,bothintellectuallyandemotionally;itwillhelpyoutounderstandwhattheyaregettingatandformaresponse.Butdon”tbetooclever.Facedwithaknow-all,manypeoplekeepquietbecausetheyseenopointincontinuing.

Sometimesitisnecessarytoinsistonfurtherexplanation.

4、依据下面内容，答复题

EvaluatingthePerformanceoftheBoard

Fewemployeesescapetheannualortwice-yearlyperformancereview．(0)...G...Theanswerisnotagreatnumber．Andthesmallerthecompany,thefewerchecksthereareonhowwellthedirectorsaredoing．Someofthelargestcompaniesformallyassesstheperformanceoftheirboard,butveryfewneworgrowingcompanieshavemanagedtogetroundtoestablishinganysuchprocedure.

Manybusinessexpertsbelieve,however,thatitisimportantforallcompaniestoreview

theperformanceoftheboard．(8)....．Anotherreasonisthattheboarditselfneedsinformationonhowwellitisdoing,justasmuchasotheremployeesdo．Forthechiefexecutive,appraisalofsomesortisabsolutelyessentialforhisorherownsakeandforthegoodofthecompany．Indeed,manyofthosewhohavereachedthislevelremarkonhowlonelythejobofchiefexecutiveisandhowfewopportunitiestheygettodiscussissuesrelatingtoit.

Thereissomeevidencetoshowthatoncesmallercompaniesputaboardappraisalprocessinplace,theyfindthisprocessrelativelyeasytooperate．(9)....．Theircounterpartsinlargerorganizations,however,areoftenafraidthatappraisalscouldbeachallengetotheirstatus.

So,howshouldcompaniesassesstheirboard?(10).....Ataverybasiclevel,thiscouldsimplymeangettingallthedirectorstowritedownwhattheyhaveachievedandhowtheycanimproveonit．Attheotherendofthescaleisthefull“360-degree“appraisal．Here,eachdirectorisappraisedinasystematicmannerbyacombinationofthechairmanandfellowdirectors.

Inthelargestcompaniestherearemanymethodsforassessingtheboard．Anumberofsuchcompanieshaveself-assessmentschemes．Thechairmanmaymeeteachboardmemberindividuallytoaskhowthingsaregoing,inafairlyinformalway．Thewholeboardmightalsomeettotalkaboutitsprogressinopensession．(11).....Thesemightaskforpeople”sopinionsontheboard”smaintasksoronhowwellthecommitteesareworking.

Researchindicatestherehasbeensomeimprovementinthewaytheappraisalofboardmembersisconducted．(12)......Thechairmanwillhavebeeninvolveddirectlyorindirectlyintheappraisalofallmembersoftheboard．Whosejobisit,then,toappraisethechairman?

A.Itisoftenthecasethatthedirectorsofsuchcompaniesareevenhappytoreceivecriticism,asthiscanpreventthemfrommakingbasicmistakes.

B.Therestoftheworkforceseesitasunfairifthedirectorsaretheonlymembersofthecompanytoescapeappraisal.

C.Theseareencouragingastheyputalimitonthepowerofthechairmantoassessfellowdirectors.

D.Alternatively,questionnairesmightbedistributedtodirectors,formingthebasisforfuturediscussion.

E.Oneissueremains,however,whenalltheothershavebeendealtwith．

F.Itisgenerallyagreedthatitisthechairman”sresponsibilitytoensuretheregularappraisalofeachmemberoftheboard.

G.However,onewondershowmanycompanieshaveinplaceaformalappraisalprocessfortheirboardofdirectors.

（8）应选

5、依据下面内容，答复题

BuffetZone

LucyRobertsonstartedworkingatatake-awayfoodbusinesstosupplementherincomeduringherstudentdaysatEdinburghUniversity.Severalyearslatershehadboughtthebusinessandnow,17yearson,sheownsGrapevineCaterers,probablyScotland”sleadingindependentcaterers,withaturnoverofalmostε6m.

Shehadneverplannedtoownabusiness,andhadcertainlyneverconsideredacareerincatering.(0)...G…However,herunplannedcareerbeganin1985,whenshereturnedtoEdinburghanddiscoveredthatthetakeawayshehadworkedinwasupforsale.Onimpulse,sheboughtit,butadmitsthatatthetimesheknewnothingaboutcatering.(8).....Itwasadifficulttime,butessentialintermsofgainingtheexperiencesheneeded.Thelate1980sboomwasgoodforbusiness,withlargenumbersofofficeworkerswantingtakeawayfoodfortheirlunches.(9).....“Atonepointtherewere26foodoutletswithina5-kilometreradius,“Robertsonrecalls,astheeconomychangedandtheoncepackedofficeblocksstartedtobecomevacant,itbecameclearthatRobertsonwouldneedtodiversify.(10)......Itchangedthedirectionofthecompanyforgood.

AsRobertsonbegantowincateringcontracts,shedecidedthatthecompanywouldhavetomovetolargerpremises.In1994,themovewasmadewhensheboughtanothercateringbusinessthatalreadyhadanumberofprofitablecontractsforboardroomlunches.

Meanwhile,Robertson”smaincompetitor,theoldestcateringcompanyinEdinburgh,wascausinghersomeanxiety.“Customerloyallyisnottobeunderestimated,“shewarns.ButRobertsonisnotsomeonewhoiseasilyputoff.(11)......Partlyasaresultofthis,turnoverdoubled,andhavingoutgrownanothersite,Robertsonboughtacity-centrelocationforthegroup”sheadquarters.

Bynow,Grapevine”smaincompetitorwasanewcateringcompanycalledTowngates.AlthoughRobertsontriedtoraiseenoughmoneytobuyTowngates,shedidnotsucceed.ThenluckintervenedandTowngateswentbankrupt.(12)......Manyacceptedandthecompany”sturnoverwentfromε700,000toε1.5millionalmostovernight.

However,thecompany”sgrowthwasnotassmoothasitsoundsinretrospect.Robertsonadmits,“Wewereclosetotheedgeduringthegrowthperiod.Likemanyunder-capitalizedcompaniestryingtogrow,itmighteasilyhavecollapsed.“Butthat,shefeels,isthechallengeofdevelopingyourownbusiness.

A．ButthereareplentyofsimilarcontractstobewonintheeastofScotlandbeforeRobertsonturnsherattentionelsewhere.

B．Herwayroundthisparticularproblemwastorecruitthecateringmanageroftherivalcompany.

C．Butthisdemandwasshort-lived,andbeforelong,increasingcompetitionmadeithardertomakeaprofit.

D．“Itwasadramaticlearningcurveandverysmallamountsofmoneywereearnedatfirst,“saysRobertson.

E．Shedecidedthatthesolution,sincemanycompaniesrequiredworkinglunchesformeetingswithclients,wastoprepareanddelivermealstobusinesspremises.

F．Onhearingthis,RobertsonimmediatelycontactedalloftheirclientsandofferedtheservicesofGrapevineCaterers.

G．Instead,shestudiedaccountancyafterleavinguniversity,andasteadyifunspectacularprofessionalpathseemedset.

（8）应选

填空题

6、1.ProblemsatSouthfordPlant

DearMRBallard,

YouaskedforabriefreportconcerningtherecenteventsattheSouthfordPlant.

Wehaveconsultedthefilesandspokentorelevantmembersofthehighermanagementandthusareabletoprovideanexplanationforthebreakdownreportedinthepresson17Mayofthisyear.

____1____Thehandlingequipmentusedtodeliverthecomponentstotheassemblylinehasbeenknowntobeinneedofanoverhaulforthepastsixmonths.TheplanthasbeenworkingtofullcapacitytofinishtheAmericanordersaccordingtoschedule.

Asyouknow,wehadcommissionedastudybyIndustrialResearchConsultants.____2____Inittheywarnedthattherewasnotenoughspaceavailabletostoresufficientcomponents____3____

Wehaddecidedtoinstallfullyautomatedrobotsystem.However,atthesametimeitwascleartoourproductiondirectorthatgiventhepresentmaintenancestaff,wewouldnothavesufficientstaffavailableifbigproblemsweretoarise____4____Butwewerestillonlyworkingatwo-shiftsystemsothemachineswerenotgettingthenecessarycover.

Weallagreethatthebreakdownwasextremelyunfortunateandyetwemustadmitthat,underthecircumstance,itwasnotentirelyunexpected.

Wenowbelievethatwehavemanagedtosortoutthemajorproblemswhichwehadbeenhavingwiththeconveyorequipment____5____Addedtothisisthefactthatpersonneldepartmenthasbeensuccessfulinrecruitingsomehighlyqualifiedmaintenancestaffwhomakesusconfidentthatarepetitionofthe16Maynowseemsentirelyunlikely.

A.Theyalsorecommendedexpandingthepresenttwo-shiftsystemtoathree-shiftone.

B.AndalsowhenthenewrobotsareinstalledinSeptember,wefeelcertainthatsuchproblemswillbecomeathingofthepast.

C.Unfortunately,asyouknow,therehasbeenamajorproblemwithrecognizingthemaintenanceschedule.

D.Thewiderangeofmachineweoperateisnotfullysupervisedatalltimes.

E.Thecauseofthebreakdownwasverysimple.

F.TheysubmittedtheirreportonApril5.

G.Therehavebeenanumberofdelaysandbreakdownsinproductionrecentlywhichhavebeenreportedinthepress.

H.Thefirmhasbeenadvertisingformaintenanceengineersforsomeweeks.

I.Allthefacilitiesintheplantwillbecoordinatedtoenabletheworkerstostepupproductionofthenewrangeofmachines.

7、Questions8-12

·ReadthistextaboutelectricalpowerinCanada.

·ChoosethebestsentencefromthelistA-Itofilleachoftheblanks.

·Foreachblank(8-12)markoneletter(A-I)onyourAnswerSheet.

·Denotmarkanylettertwice.

·Oneanswerhasbeengivenasanexample.

ELECTRICITY:WEALTH,MONEY,POWER

Canadianindustrieshaveprosperedformorethanacenturyonthecountry’sabundanceofcheap,reliableelectricalpower.____example____.Infact,CanadaconsumesmoreelectricityonaperpersonbasisthananycountryexceptforNorway____8____

ElectricityisasignificantsourceofexportincomeforCanada.____9____Butinthe1970s,CanadianexportsrosesharplytoaddresstheU.S.demandforcheaperandmorereliable.

In1985,exportsofCanadianelectricalpowerreached1,400millionUSdollars____.10____.Netelectricityexportsaccountformorethan60%ofCanada’sbalanceoftrade.

Domestically,Canadacontinuestogenerateelectricalpower,primarilyfromwater____11____Exportsofelectricityarenowsubjecttoforcesfarbeyondthecontrolofutilitymanagers____12____

Example:B

A.Besides,electricityfromcoalandnuclearis50%to75%cheaperthanmanyotherindustrialnations.

B.Generatedprimarilybywater,ourpowersupplieshaveattractedandsupportedenergy-intensiveindustriessuchasmining.

C.Italsoranksamongthetopthreeelectricityproducersintheworld,behindtheU.S.andRussia.

D.Nexttoelectricity,Canadianpaperexportscameto900millionUSdollarseveryyearinthe1960s.

E.Twolargenuclearpowerplantsbegantogenerateelectricity.

F.Sincethen,electricity’exportshavedeclinedbuttheyhavecontinuedtoexceed700millionUSdollars.

G.Environmentalandtradepoliciesallinfluenceelectricalproductionandtrade.

H.CanadaandtheU.S.importedandexportedpowerinalmostequalmeasuresafter1901.

I.Therefore,theCanadiangovernmenthaslittleinfluenceontheseforces.

8、Questions17-20

Usingtheinformationinthetext,completeeachsentence17-20withaphraseA-Gfromthelistbelow.

Foreachquestion17-20,markoneletter(A-G)onyourAnswerSheet.

Donotuseanylettermorethanonce.

17Mostpeopleagreethattherecentincreaseinstressisduetochanges