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StrategyPractitionerToolsCoreToolsOctober19990TableofContents1 ANALYSISPLAN2 BREAKTHROUGHMODEL3 COMPETITIVEBENCHMARKING4 COMPETITIVEPOSITIONING5 CORECOMPETENCTYANALYSIS6 CUSTOMERSEGMENTATION7 EXPERIENCECURVE8 FINANCIALMODELING9 FITVS.ATTRACTIVENESSMODEL10 FIVEFORCESANALYSIS11 GANTTCHART12 GAPANALYSIS13 GROWTHSHAREMATRIX14 INDUSTRYVALUECHAINANALYSIS15 ISSUETREE/ISSUEMAP16 KEYPERFORMANCEINDICATORS17 MARKETPROFITABILITY18 PORTFOLIOANALYSIS19 REALOPTIONS/STRATEGICOPTION20 SCALECURVE21 SCENARIOENVISIONING22 SENSITIVITYANALYSIS23 SEVENSFRAMEWORK24 STAKEHOLDERANALYSIS25 SWOT26 VALUEBASEDMANAGEMENT27 VALUECHAINANALYSIS28 VALUETREE29 VOICEOFTHECUSTOMER
AnalysisPlanSummaryTheanalysisplandetailsaproblem-solvingprocessandspecificanalysiswhichmustbedevelopedtoassessahypothesis.Theanalysisplanmustbeflexibleandthattheanalysestobeconductedandthedeliverablestobeproducedmaychangeduringthecourseoftheproject.AnalysisPlanCLIENTEXAMPLE:HYPOTHESIS/ANALYTICALPLANHypothesisAnalysisInfo.RequiredInfo.SourceEndProductsOverallHypothesisOrganizationalphilosophyneedstobemodifiedSupportingHypothesisExistingorganizationdoesnotadequatelysupportthebusinessstrategyDefinebusinesssystem,operatingenvironmentDefineCSFs,organizationalrequirementsalongbusinesssystemDefinehowexistingorganizationsupportsbusinesssystem,CSFsKeyactivities,processesbyLOBCSFsalongbusinesssystembyLOBExistingorganizationalelementsimpactingbusinesssystemManagementinterviewsSecondaryresearchHRdocumentsBusinessSystemDiagramsActivityCSF~~~~
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~~~~Evenafteradjustingforassetwrite-up,financialperformancehasnotmetcorporateexpectationsorcompetitivestandardsduetoaninappropriateorganization(andcost)structureFinancialperformancevs.competitors,budget/plansOverviewofcoststructure(e.g.,fixedvs.variablecosts)ROA,NIadjustedforassetwrite-upsHistoricandprojectedfinancialdataAssetwrite-upinformationSummarycost,volumeinfoforproductionunitsAnnualreports,10Ks,10Qs,etc.CompanyfinancialreportsFinancialdepartmentinterviewsFinancialMetricsTheincreasingcomplexityofbusinessandtheevolvingimportanceof,andcoordinationrequiredbetweenspecializedexpertiserequireschangesinthedecision-makingprocessandinformationflowsDefineactualvs.perceivedvs.“real”organizationchart,decision-makingprocess/responsibilities;identifygapsDefineexpertise,inforequiredtomakedecision,organizationalrequirementsDefineevolvingnatureoforganizationandinformationflowsKeydecisionsKeyindividualsinvolvedindecision-makingprocessInformationflowsManagementinterviewsOrganizationchartsMemos/documentsonmanagementprocessesSystemflowchartsData/InfoFlowsOrgChartsA呆p矛p骄r蕉o乐a友c沾hA恭n题a稻l掘y渡s馆i辣s歌P两l易a派nW灭h肌e呢n怀T咳o贺A辜p躲p锹l闷yW错h王e冷n定i懂t陆i待s惊n蹲e蒸c渗e暖s节s勾a睛r惧y季t泪o愁l顿a桑y撒o枯u色t鞭p元r放o沈b部l跑e请m米-报s匪o蚊l浓v盾i星n暴g辩p蝇r薄o报c灵e岩s君s新i抚n厅d菜e捕p丈t半h宪/父d辣e珠t讨a孟i撑l慎a抓n司d孙i如d班e涛n侵t带i枪f听y廉t茧h塞e恳a眼n得a伏l筐y械s朴e安s伴w横h村i宽c史h捷n养e袍e薪d盲t凤o个b旧e跃u想n车d饥e最r料t店a婚k基e挑n陷t娃o收v雹a或l址i沿d穷a猜t惩e移t醉h优e僻s恰e哪l遵e衡c森t购e缓d谢h括y童p篇o窜t营h队e刃s勿e减sD泻e恳f每i补n要e月a散n叔i声s烧s架u痛e帆o顾n绪w镰h陶i果c荷h冲a怒s棍p过e亏c赵i皮f卖i勿c过a遣c掀t赖i呜o抗n焰d烘e衔p券e刘n志d粒s滚a笼n忧d碑p督h呼r免a疮s蜘e鹅i花t锦a滨s削a徒“客y每e摸s斩”悬o猜r壳n欧o德”勒q莲u魄e绩s边t龟i卵o亦nE请s乐t集a尝b以l吼i踩s净h肆a税h虚y排p月o强t搞h宅e杀s小i龟s轧:占a省s淡t匆a吹t明e员m煎e钱n柿t研o出f稿l特i纯k唤e救l骨y抗r平e唉s脚o梳l第u略t斯i阔o四n喊o坝f次t伯h摩e锄i章s导s软u盘e壳i堂n下c双l雄u店d贤i套n停g持t恨h乱e牲r描e棕a阶s省o到n搁s屯f股o映r首a伙n饥s变w辛e欢r吐i乔n睡g发“秀y嘴e役s亮”左o冠r端“陆n制o幼”D冰e短v摇e敞l烈o章p渔a肥n贱a取n羊a饮l淡y去s汇i袖s纪s耍t底a毫t猪e净m希e脏n煎t垄t妻h损a燥t联o驱u患t脏l腥i伞n巧e姓s浪t久h阵e统“永m姜o灰d疤e吼l壁s或”河t归h叮a讯t敞w顽i言l葛l语b芬e粮e员x饰p各l郊o跃r无e眨d阅i摆n慈o升r坚d退e枯r戏t杂o健p睬r有o奶v益e罗o千r企d境i桶s她p模r击o债v忽e音t羽h婚e续h赌y狐p崇o筝t边h氏e贿s过i赴sI秧d璃e挡n粥t耍i当f护y护t未h监e袍l哈i访k纯e江l秃y有l承o职c写a蒸t孔i胀o梢n酷o篮r顾m依e坝a墓n灾s铜o纵f誉o馆b得t脉a线i踩n挣i谨n普g乒d什a氏t孩a尼t暮o宜a舞c黄c洲o拨m乓p吧l架i叛s淘h箩t钥h退e属a乞n级a努l震y各s沉i挽sD型e差v王e请l蜜o骗p犬e名n穴d歌p汗r迷o鸣d讲u漏c探t阳s逼(北p庸r筒e么s常e珠n袄t载a损t测i嗓o租n魂s槐)役t御o阳g跨r男a拆p何h虫i拆c毅a宁l瓦l艰y匹r胶e塘p废r拍e嘉s夜e乘n栽t乳t限h储e枯o吉u凭t疗p重u启t香o扔f拆t住h恢e翻a巧n赵a歇l剃y膀s宝i隔sC坟i笔t蚕a罗t壳i挡o宏n摸s翅-蛇C架l文i再e也n段t天a阳n额d包I刘n轧d阶u婶s扛t李r虾y虎E繁x诱p肆e找r蚁i胡e迟n侨c踩eA后n驰a码l惠y丸s挑i知s户P室l岗a炒nC引o稼m教p萌a旷q惑/踏T申e鹊c漏h捷n踢o然l收o傍g宏y春/饼V吴a涛s乱u对K鼠r攻i扔s秆h乌n锹a青m珍u劳r撇t锅h润yG笑a顶l影i令l周e搂o锹/呼T震r键a殿v蒸e峰l久/欲S责p炕e餐n防c厦e泼r像L即i浊n紧&惑V谊a覆s愤u吨K狂r椅i除s府h没n续a肢m登u培r检t票h亮yP给o着s稻t味O叨f套f斑i爆c灭e浓C章o财u慈n仁t要e僚r新s独L蝇t吓d嗽.倡/睡T惯r要a弊n异s钓p举o誓r至t琴a覆t狼i仿o劫n遵S好e纤r缠v幸i煤c中e秧s竭/椒K葵I雹Td奖a翻t愚a令b弄a浸s该eP站w拴C完M浸C路S妈/备C含o盾n解s框u铲l今t摄i年n舱g范/爸V店a销s姿u嘉K砖r顷i感s惕h刮n叹a刃m城u落r哑t悉h攀yU鬼n蹦i在t爆e蠢d灵A却i讲r痛l女i候n副e飞s塑/念T良r烈a市v判e诱l雾/书V胖a毕s摸u非K滴r浴i狠s勺h魔n魔a深m彼u卡r肯t捎h痒yR车o锦b迟e槐r桨t赖M恭.破G茄r沉a爆n伯t灯,角“久C宗o柱n周t捎e毛m甲p魂o蚂r背a框r乳y希S炭t流r盲a胸t音e锹g情y糟A族n浙a握l安y爷s早i含s棚”肯,擦3陶r愚d撑E俘d平i晴t枣i虽o笨nS侧o清u闲r奴c味e范L委i贯s扬tB屿r膝e鱼a热k雀t办h点r扣o导u没g端h篮M音o拥d业e扮l绪S收u牢m败m裳a蜂r里yT相h殃e静B载r肝e衔a定k照t链h扭r白o表u帝g悟h恶m意o描d主e铃l咬f害o练c治u筹s魂e程s梅a末t阶t红e偿n咱t故i钓o各n躲o危n犹m醋o混s拐t芹s稻u烫b胁s祸t误a像n苗t钻i义a叉l快o雾p烧p区o忆r五t敏u查n尤i旺t球i唉e盾s缺f献o乓r贴c菌r悉e沸a吃t禁i血n贯g竖v谋a促l犯u余e链f减o翅r讲c辅u访s档t笛o吃m滑e因r姥s顺a敏n熟d误s易h乔a董r触e狗h浅o疼l锣d唤e鉴r姑s啦.B童r京e哪a赤k磨t辫h制r舟o午u替g钻h响M吊o泥d畅e颠lE贼x乐t共e子r误n冰a串lI薪n脊t玩e抬r拜n望a乐lI迅n叮d竟u涝s喘t垒r两yC况o汽m毫p野a吩n堡yT仙r葡e哑n概d昆s谨i轰n赞t括h摘ee讽c羽o丝式n滑o刃m宅i盆ce虎n树v茫i赞r攀o迷n惜m窑e煌n牵t金i岗nw副h搭i欣c蚕h找t急h痕e瓜m贞a尸r松k吃e秆t粒se证x书i斩s占tB柄e沈s跌t晨p抱r象a嫂c会t涛i笔c普e比sa父c邀r脸o婚s底s懂t茎h促i缠s岔a述n举ds云i犯m踩i籍l妻a渴r岗i航n刃d始u冰s执t孔r蜓i伸e众sM孕a替r防k湾e跃t虫/描p锯r红o顽d铺u眨c秒ts咸t壳r压a论t怪e杨g嫩y隐a乓n扯d氧b仆a监s晃i岁sf著o骂r誉c至o防m钞p费e希t幅i弟t梳i挨o宇nC刺a祖p范a夏b秀i栽l子i映t兆i起e瓶s的o魂f旨t落h软e艺c冒o渡m县p痒a繁n怖y形’垦sp崭e席o贪p敲l换e财,锹p雷r枕o身c光e基s闭s卧e茎s共,t法e惯c州h崭n芹o卸l素o职g表y责,据s畜y进s趋t但e则m罢s驱a酒n愤ds袋t西r县u冬c焰t成u恩r岭e1234M姨a钻r拳k尾e园t隆/新P咽r案o岁d暴u割c材tR馅e亦p菠o失s赶i妨t忍i舟o歇n劣i异n按gI酷n钢d嫂u骗s选t担r贴yT邻r灰a翻n犬s架f辆o肌r填m执a顺t笨i真o溜nE符n促t究e貌r承p愁r大i星s丹eA好l仍i催g蹲n仍m角e学n咱tB持e辉s爱t毙P酱r印a乖c识t乎i赌c驼eP芽e喝r榨f唉o思r惑m筹a跨n良c犹eA殊p熊p眯r钉o任a远c鸣hB昆r最e韵a碍k娱t猾h建r汽o晒u神g照h胆M饭o甚d江e戚lW旦h屯e姐n着T裳o绩A洪p敌p监l络yU膀t亿i杆l垒i吊z战e钓t宋h工e吩B撇r倍e环a疗k堆t蜓h盆r塌o疤u虎g叙h临m妖o羽d瞎e幅l迟t各o终i酿d案e毒n结t瓜i翼f寇y张a斗n荡d甩c里a衡t稠e气g约o粒r足i克z严e宰a删l骄l卡o度p吐p厚o常r匹t哨u码n企i访t勤i田e核s胃t刊o护c没r膊e皇a故t炕e妹s记u首b桐s含t嚼a攻n绑t右i缩慧a超l烘i汉n帖c仅r撤e炮m匀e卵n茫t民a锻l凤s扣h赌a茫r脱e理h五o赛l译d自e焦r优v烧a泳l借u蜂e玻.W柄h愧e让n傅c绒r迎e胜a盒t腥i锋n匀g尊a站B怕r指e唉a懂k输t兄h偏r有o关u另g江h究m勤o抗d侄e否l钳,割t慌h减e冲f衡o版l杀l颤o亮w暗i挺n休g千c谊r月i亏t乌e帖r宰i版a俗s肉h灶o斥u威l卵d谎b磁e迷c盛o订n灰s钩i汪d糊e拒r包e鸦d珍:S杠u缺m冻m耐a束r蜘i般z锣e分a祝l陕l妄o垫p曾p收o死r清t马u何n萌i愧t交i竞e胸s骂t属o袍i返m劲p菊r逐o念v亦e颂b施u执s决i脸n角e称s颈s仔p位e嫁r沈f巩o凳r变m庸a壁n宇c班e脊f硬r燥o六m摩o料t避h周e但r岸a挽n旺a醋l币y与s傲e纹sC底a柜t裳e劳g扣o剂r例i捕z位e双t车h横e追m撤i时n粘t啊o滔f瞒o眼u其r川g机r胡o抚u贫p梨s悲:E莫n圆t妖e祝r驴p泥r定i行s痕e兽a注l惭i钩g确n制m内e妄n常tB悦e抢s胀t弟p掩r堪a伯c湾t具i区c款e霉p他e雅r族f喜o仆r厚m隙a暮n洪c超eM根a脆r漂k夏e焦t赏/遥p葵r名o六d软u打c锄t装r瞧e员p鬼o舱s喜i绘t发i拥o允n双i网n掩gI遣n挠d轨u玩s行t候r斜y仇t画r明a瞒n河s吩f泡o馋r发m围a坑t免i凶o压nD借e玻t炭e纷r攻m抓i坊n挎e鉴a裳p锤p六r段o咳x恢i拿m矮a只t逗e听e叮c挥o烈n着o牙m父i月c秋v助a灾l呈u棒e挣o禁f音e悼a膊c团h以t网y歉p猎e仪o玩f适s伪t描r粗a己t伴e普g异yC爬i筐t绞a便t怜i锅o禁n吹s抛-吉C准l红i猎e侮n敌t置a狮n盟d灰I枯n兰d傅u隔s递t摊r纽奉y规E总x财p怪e委r愚i荒e倍n敢c恒eB柱r浪e谅a钢k斑t呢h谨r典o舌u滋g要h殃M阵o捉d绍e忆lN秘o脸n器-瓜P某w虑C蜘:T承o极y插o影t妥a印:寺t鸣h鼓e喉l茧e夹a巧n庆p叹r盗o蓬d毯u睛c未t介i纱o吃n右s身y破s略t星e售m•枕F梳r秤i丙t凭o奇-非L触a们y汇:盟e痕n铺d歼-涌t路o填-竹e棋n晴d贫s撇u牧p济p划l模y第c浙h吐a且i止nm远a逃n赖a诉g弯e们m妈e耍n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Chooseaxesthatarerelevanttocustomerdecision-making(first)andthosewhichdifferentiatesuppliers(second)2. Illustratewherecompetitorslieonmap(s)3. 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