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1-Copyright©2013PearsonEducation1)Asupplychainincludesonlytheorganizationsdirectlyinvolvedinsupplyingcomponentsneededformanufacturing.一个供应链仅包括直接参与提供所需的元件制造业的组织。Answer:FALSE2)Asupplychainconsistsofallpartiesinvolved,directlyorindirectly,infulfillingacustomerrequest.Answer:TRUE供应链由所有各方,直接或间接参与,满足客户要求。3)Asupplychaincouldbemoreaccuratelydescribedasasupplynetworkorsupplyweb.Answer:TRUE供应链可以更准确地描述为供应网络。4)Theobjectiveofeverysupplychainistomaximizetheoverallvaluegenerated.TRUE每一个供应链的目的是生成的整体价值最大化。5)Theobjectiveofeverysupplychainistomaximizethevaluegeneratedforthemanufacturingcomponentofthesupplychain.Answer:FALSE每一个供应链的目标是最大化为供应链的制造组件生成价值。6)Everysupplychainmustincludeall5stages.Answer:FALSE每个供应链必须包括所有5个阶段。7)Thecycleviewofasupplychainholdsthattheprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.Answer:TRUE供应链周期认为供应链流程分为一系列的活动上演在连续阶段之间的接口。8)Thecycleviewofasupplychainholdsthattheprocessesinasupplychainaredividedinto2categoriesdependingonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.Answer:FALSE供应链周期观点认为,在供应链过程可以分为2个类别,具体取决于他们是否发起回应或预期客户订单。9)Thepush/pullviewofasupplychainholdsthattheprocessesinasupplychainaredividedinto2categoriesdependingonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.Answer:TRUE供应链推/拉认为,在供应链过程可以分为2个类别,具体取决于他们是否发起回应或预期客户订单。10)Thepush/pullviewofasupplychainholdsthattheprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.FALSE供应链推/拉认为在供应链流程分为一系列的活动上演在连续阶段之间的接口。11)Theobjectiveofthecustomerarrivalprocessistomaximizetheconversionofcustomerarrivalstocustomerorders.Answer:TRUE客户到达过程的目标是最大化客户来港定居人士对客户订单的转换。12)Theobjectiveofthecustomerarrivalprocessistoensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.FALSE客户到达过程的目标是确保订单是快速、准确地输入,并传达给其他受影响的供应链流程。13)Theobjectiveofcustomerorderentryistoensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.Answer:TRUE客户订单输入的目标是确保订单是快速、准确地输入,并传达给其他受影响的供应链流程。14)Theobjectiveofcustomerorderentryistomaintainarecordofproductreceiptandcompletepayment.Answer:FALSE客户订单输入的目标是保持产品收据和完成付款的记录。15)Thereplenishmentcycleoccursattheretailer/distributorinterface.Answer:TRUE补货周期发生在零售商/分销商接口。16)Thereplenishmentcycleoccursatthedistributor/manufacturerinterface.FALSE补货周期发生在分销商/制造商接口。17)Thereplenishmentcycleisinitiatedwhenasupermarketrunsoutofstockofaparticularitem.Answer:TRUE补货周期始于一家超市运行脱销,某一项目。18)Thereplenishmentcycleisinitiatedwhencustomersloaditemsintendedforpurchaseintotheircarts.Answer:FALSE补货周期始于客户加载项用于购买到他们的手推车。19)Themanufacturingcycleoccursatthedistributor/manufacturerinterface.TRUE在分销商/制造商界面发生的制造周期。20)Themanufacturingcycleoccursatthemanufacturer/supplierinterface.Answer:FALSE制造周期发生在制造商/供应商接口。21)Theproductionschedulingprocessinthemanufacturingcycleissimilartotheorderentryprocessinthereplenishmentcycle.Answer:TRUE生产调度过程的制造周期类似于订单输入过程中的补货周期。22)Theproductionschedulingprocessinthemanufacturingcycleissimilartotheorderfulfillmentprocessinthereplenishmentcycle.Answer:FALSE生产调度过程的制造周期类似于订单执行过程中的补货周期。23)Theprocurementcycleoccursatthemanufacturer/supplierinterface.Answer:TRUE采购周期发生在制造商/供应商接口。24)Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,becauseitspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.TRUE供应链周期视图非常有用当考虑业务的决定时,因为它指定了供应链的每个成员的职责与角色。25)Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,becauseitcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.Answer:FALSE供应链周期视图非常有用当考虑业务的决定时,因为它的分类过程基于是否启动响应或预期的客户订单。26)Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisionsrelatingtosupplychaindesign,becauseitspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.Answer:FALSE供应链推/拉视图非常有用在考虑有关供应链设计时,因为它指定了供应链的每个成员的职责与角色的战略决策。27)Pullprocessesmayalsobereferredtoasspeculativeprocesses.Answer:FALSE拉过程也可以被称为投机过程。28)Pushprocessesmayalsobereferredtoasspeculativeprocesses.Answer:TRUE推过程也可以被称为投机过程。29)Allsupplychainactivitieswithinafirmbelongtooneofthreemacroprocesses—CRM,ISCMandSRM.Answer:TRUE在一家公司内的所有供应链活动都属于三个宏观过程之一——CRM、ISCM和SRM。30)Thereisacloseconnectionbetweenthedesignandmanagementofsupplychainflowsandthesuccessofasupplychain.Answer:TRUE设计和管理的供应链流程和供应链的成功之间有密切联系。31)Allstagesofanenterpriseareinvolved,eitherdirectlyorindirectly,infulfillingacustomerrequest.mmAnswer:TRUE企业的所有阶段都参与,无论是直接或间接地在实现一个客户request.mmAsupplychaininvolvestheconstantflowofinformation,product,andfundsbetweendifferentstagesandistypicallystatic.Answer:FALSE一个供应链涉及信息,产品,资金在不同阶段之间的流动和静止33)Thedifferencebetweenthevalueoftheproductanditspriceremainswiththecustomerasconsumersurplus.Answer:TRUE消费者剩余是指对于消费者来说产品的价值和它的价格的保持之间的区别。

Whichofthefollowingisnotastagewithinatypicalsupplychain?下列哪一项不是一个典型的供应链内的阶段?A)Customers消费者B)Retailers零售商C)Wholesalers/Distributors批发商/经销商D)Manufacturers制造商E)Alloftheabovearestageswithinatypicalsupplychain.以上都是典型的供应链内的阶段Whichofthefollowingisnotastagewithinatypicalsupplychain?下列哪一项不是一个典型的供应链内的阶段?A)Customers消费者B)Retailers零售商C)Wholesalers/Distributors批发商/经销商D)Merchandisers商人E)Component/Rawmaterialsuppliers组件/原材料供应商Supplychainprofitabilityis供应链盈利能力是?notcorrelatedtothevaluegeneratedbythevariousstagesofthesupplychain.不相关的供应链的不同阶段产生的值。thetotalprofittobesharedacrossallsupplychainstages.利润总额被整个供应链的所有阶段共享C)thedifferencebetweentherevenuegeneratedfromthecustomerandtheoverallcostacrossthesupplychain.客户和在整个供应链的总成本产生的收益之间的差异。D)thetotalrevenuegeneratedbythedistributorstageofthesupplychain.供应链分销阶段的收入总额。E)BandConlySuccessfulsupplychainmanagementrequireswhichofthefollowingdecisionphases?成功的供应链管理需要下列哪些决策阶段?A)Supplychainstrategy/design供应链战略/设计B)Supplychainplanning供应链规划C)Supplychainoperation供应链运营D)alloftheabove以上全部E)AandBonlyA和B选项5)Thedecisionphasesinasupplychaininclude在供应链的决定阶段包括A)productionscheduling.生产调度B)customerrelationshipmanagement.客户关系管理C)supplychainoperation.供应链运营D)supplychainorientation.供应链方向E)alloftheabove以上全部6)Thecycleviewofasupplychainholdsthat供应链的循环观点认为theprocessesinasupplychainaredividedinto2categories.在供应链中的过程分为2类。theprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.在供应链的过程被划分成一系列的在连续阶段之间的界面进行的活动。allprocessesinasupplychainareinitiatedinresponsetoacustomerorder.在供应链中的所有工序都从响应一个客户的订单开始。allprocessesinasupplychainareperformedinanticipationofcustomerorders.在供应链中所有工序都在客户订单预期进行。E)Noneoftheabovearetrue.以上全部都是假的7)Thepush/pullviewofasupplychainholdsthat供应链的推/拉的观点认为theprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.在供应链的过程被划分成一系列的在连续阶段之间的界面进行的活动。allprocessesinasupplychainareinitiatedinresponsetoacustomerorder.在供应链中的所有工序都从响应一个客户的订单开始。allresponsesinasupplychainareperformedinanticipationofcustomerorders.在供应链中所有工序都在客户订单预期进行。theprocessesinasupplychainaredividedinto2categoriesdependingonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.在供应链中的进程被分为两类取决于它们是否发起响应在客户订单预期。E)Noneoftheabovearetrue.以上全部都是假的Customerordercycle8)Whichofthefollowingisnotacycleinthesupplychaincycleview?以下哪项是不属于供应链周期观点的周期?A)Analysiscycle分析周期B)Customerordercycle客户订单周期C)Replenishmentcycle补货周期D)Manufacturingcycle制造周期E)Procurementcycle采购周期9)Whichofthefollowingisnotacycleinthesupplychaincycleview?以下哪项是不属于供应链周期观点的周期?A)Customerordercycle客户订单周期B)Replenishmentcycle补货周期C)Manufacturingcycle制造周期D)Procurementcycle采购周期E)Alloftheabovearepartofthesupplychaincycleview.以上均为供应链周期观点的一部分10)Thecustomerordercycleoccursatthe客户订单周期发生在A)customer/retailerinterface.客户/零售商接口B)retailer/distributorinterface.零售商/经销商的接口C)distributor/manufacturerinterface.分销商/制造商的接口D)manufacturer/supplierinterface.制造商/供应商界面E)noneoftheabove以上都不是11)Whichofthefollowingisnotaprocessinthecustomerordercycle?以下哪项不是客户订单周期的过程?A)Customerarrival顾客到达B)Customerorderentry客户订单输入C)Customerorderfulfillment客户订单履行D)Customerorderreceiving客户订单接收E)Allareprocessesinthecustomerordercycle.以上所有都是客户订单周期过程12)Customerarrivalrefersto顾客到达指A)thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.当客户有权选择和作出购买决定的时间点。B)thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatingproducttothecustomer.客户告知他们想要购买的零售商,零售商将产品分配给客户。C)theprocesswhereproductispreparedandsenttothecustomer.产品准备并发送给客户的过程。D)theprocesswherethecustomerreceivestheproductandtakesownership.在客户收到产品并取得所有权的过程。E)noneoftheabove以上都不是13)Theobjectiveofthecustomerarrivalprocessisto客户到达过程的目标是A)getthecorrectorderstocustomersbythepromisedduedateatthelowestpossiblecost.以尽可能低的成本在承诺到期日获得正确的订单客户B)maintainarecordofproductreceiptandcompletepayment.保持产品收据和完成付款的记录。maximizetheconversionofcustomerarrivalstocustomerorders.最大限度地提高客户到达对客户订单的转换。D)ensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.确保订单快速准确地进入并传达给其他受影响的供应链流程。E)noneoftheabove以上都不是14)Customerorderentryis客户订单输入是A)thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.当客户有权选择和作出购买决定的时间点。B)thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatingproducttothecustomer.客户告知他们想要购买的零售商,零售商将产品分配给客户。C)theprocesswhereproductispreparedandsenttothecustomer.产品准备并发送给客户的过程。theprocesswherethecustomerreceivestheproductandtakesownership.在客户收到产品并取得所有权的过程。E)noneoftheabove以上都不是15)Theobjectiveofcustomerorderentryisto顾客订单输入的目标是A)getthecorrectorderstocustomersbythepromisedduedateatthelowestpossiblecost.以尽可能低的成本在承诺到期日获得正确的订单客户B)maintainarecordofproductreceiptandcompletepayment.保持产品收据和完成付款的记录。C)maximizetheconversionofcustomerarrivalstocustomerorders.最大限度地提高客户到达对客户订单的转换。D)ensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.确保订单快速准确地进入并传达给其他受影响的供应链流程。E)noneoftheabove以上都不是16)Customerorderfulfillmentrefersto客户订单履行是指A)thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.当客户有权选择和作出购买决定的时间点。B)thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatingproducttothecustomer.客户告知他们想要购买的零售商,零售商将产品分配给客户。C)theprocesswhereproductispreparedandsenttothecustomer.产品准备并发送给客户的过程。D)theprocesswherethecustomerreceivestheproductandtakesownership.在客户收到产品并取得所有权的过程。E)noneoftheabove以上都不是17)Theobjectiveofcustomerorderfulfillmentisto客户订单履行的目标是A)getthecorrectorderstocustomersbythepromisedduedateatthelowestpossiblecost.以尽可能低的成本在承诺到期日获得正确的订单客户B)maintainarecordofproductreceiptandcompletepayment.保持产品收据和完成付款的记录。C)maximizetheconversionofcustomerarrivalstocustomerorders.最大限度地提高客户到达对客户订单的转换。D)ensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.确保订单快速准确地进入并传达给其他受影响的供应链流程。E)noneoftheabove以上都不是18)Customerorderreceivingis客户订单接收为A)thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.当客户有权选择和作出购买决定的时间点。B)thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatesproducttothecustomer.客户告知他们想要购买的零售商,零售商将产品分配给客户。C)theprocesswhereproductispreparedandsenttothecustomer.产品准备并发送给客户的过程。D)theprocesswherethecustomerreceivestheproductandtakesownership.在客户收到产品并取得所有权的过程。E)noneoftheabove以上都不是19)Thereplenishmentcycleoccursatthe补货周期发生在A)customer/retailerinterface.客户/零售商接口B)retailer/distributorinterface.零售商/经销商的接口C)distributor/manufacturerinterface.分销商/制造商的接口D)manufacturer/supplierinterface.制造商/供应商接口E)noneoftheabove以上都不是20)Theprocessesinvolvedinthereplenishmentcycleinclude参与补货周期的过程包括A)retailorderreceiving.零售订单接收B)retailorderentry.零售订单输入C)retailordertrigger.零售订单触发器D)retailorderfulfillment.零售订单履行E)alloftheabove以上都是21)Theprocessesincludedinthereplenishmentcycleincludeallofthefollowingexcept所有参与补货周期的过程除了A)retailorderreceiving.零售订单接收B)retailorderentry.零售订单输入C)retailordertrigger.零售订单触发器D)retailorderfulfillment.零售订单履行E)noneoftheabove以上都不是22)Theprocessesincludedinthereplenishmentcycleinclude包含在订货周期的过程包括A)orderarrival.订单到达B)productionscheduling.生产调度C)retailtrigger. 零售触发器D)manufacturing.制造业E)receiving.接收 23)Thereplenishmentcycleisinitiatedwhen补货周期开始当A)thecustomerwalksintothesupermarket.顾客走进超市B)thecustomercallsamailordertelemarketingcenter.客户来电电话营销中心邮购C)customersloaditemsintendedforpurchaseintotheircarts.客户的负荷项目,用于购买到他们的车。D)aproductisreceivedintostockatastore.接收到的产品进入股票在一家商店。E)noneoftheabove以上都不是24)Themanufacturingcycleoccursatthe制造周期发生在A)customer/retailerinterface.客户/零售商接口B)retailer/distributorinterface.零售商/经销商的接口C)distributor/manufacturerinterface.分销商/制造商的接口D)manufacturer/supplierinterface.制造商/供应商接口E)noneoftheabove以上都不是25)Theprocessesinvolvedinthemanufacturingcycleinclude涉及在制造周期中的工艺包括A)receiving.接收B)manufacturingandshipping.制造和运输C)productionscheduling.生产调度D)orderarrival.订单到达E)alloftheabove以上都是26)Theprocessesinvolvedinthemanufacturingcycleinclude涉及在制造周期中的工艺包括A)ordertrigger.订单触发器B)productionscheduling.生产调度C)orderfulfillment.订单履行D)orderentry.订单输入E)manufacturingorderanalysis.生产订单的分析27)Theproductionschedulingprocessinthemanufacturingcycleissimilartothe在制造循环中的生产调度过程类似于A)orderreceivingprocessinthereplenishmentcycle.在补货周期订单接收进程。B)orderfulfillmentprocessinthereplenishmentcycle.订单履行流程在补货周期。C)orderentryprocessinthereplenishmentcycle.在补货周期订单输入过程。D)ordertriggerprocessinthereplenishmentcycle.在补货周期顺序触发过程。E)noneoftheabove以上都不是28)Themanufacturingandshippingprocessinthemanufacturingcycleisequivalenttothe在制造周期中的制造和运输过程等效于A)orderreceivingprocessinthereplenishmentcycle.在补货周期订单接收进程B)orderfulfillmentprocessinthereplenishmentcycle.订单履行流程在补货周期C)orderentryprocessinthereplenishmentcycle.在补货周期订单输入过程。D)ordertriggerprocessinthereplenishmentcycle.在补货周期顺序触发过程。E)noneoftheabove以上都不是29)Theprocurementcycleoccursatthe采购周期发生在 A)customer/retailerinterface.客户/零售商接口B)retailer/distributorinterface.零售商/经销商接口C)distributor/manufacturerinterface.分销商/制造商接口D)manufacturer/supplierinterface.制造商/供应商接口E)noneoftheabove以上都不是30)Therelationshipbetweenthemanufacturerandsupplierduringtheprocurementcycleisverysimilartotherelationshipbetween采购周期期间的制造商,供应商之间的关系与__关系非常相似A)customerandretailer.客户和零售商B)retaileranddistributor.零售商和分销商C)distributorandmanufacturer.分销商和制造商D)manufacturerandcustomer.制造商和客户31)Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,because供应链的循环观点是有用的当考虑到经营决策时,因为A)itcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.它归类基于它们是否发起响应在客户订单预期。B)itspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.它指定了供应链中每个成员的角色和职责C)processesareidentifiedaseitherreactiveorspeculative.进程标识作为无功或投机。D)itfocusesonprocessesthatareexternaltothefirm.它侧重于外部的企业流程E)itfocusesonprocessesthatareinternaltothefirm.它侧重于内部的企业流程32)Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisionsrelatingtosupplychaindesign,because供应链的推/拉视图非常有用当考虑有关供应链设计时,因为A)itcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.它归类基于它们是否发起响应在客户订单预期。B)itspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.它指定了供应链中每个成员的角色和职责C)itclearlydefinestheprocessesinvolvedandtheownersofeachprocess.它清楚地定义了所涉及的过程和每个进程的所有者。D)itfocusesonprocessesthatareexternaltothefirm.它侧重于外部的企业流程E)itfocusesonprocessesthatareinternaltothefirm.它侧重于内部的企业流程Whichofthefollowingstatementsaboutpullprocessesisaccurate?下列关于拉进程的陈述哪个准确?A)Mayalsobereferredtoasspeculativeprocesses.可能也被称为投机的过程。B)Executionisinitiatedinanticipationofcustomerorders.从预期的客户订单开始执行。C)Atthetimeofexecution,demandmustbeforecast.在执行时必须预测需求D)Mayalsobereferredtoasreactiveprocesses.可能也被称为无功的过程。E)Noneoftheaboveareaccurate.以上都不准确Whichofthefollowingisnotanaccuratestatementaboutpullprocesses?下列关于拉进程的陈述哪个不准确?A)Mayalsobereferredtoasspeculativeprocesses.可能也被称为投机的过程B)Executionisinitiatedinresponsetoacustomerorder.执行于客户订单开始时响应C)Atthetimeofexecution,demandisknownwithcertainty.在执行时,需求量确定已知D)Mayalsobereferredtoasreactiveprocesses.可能也被称为无功的过程。E)Alloftheaboveareaccurate.以上都准确35)Whichofthefollowingstatementsaboutpushprocessesisaccurate?下列关于推进程的陈述哪个准确?A)Mayalsobereferredtoasspeculativeprocesses.可能也被称为投机的过程。B)Executionisinitiatedinresponsetocustomerorders.从预期的客户订单开始执行。C)Atthetimeofexecution,demandisknownwithcertainty.在执行时必须预测需求D)Mayalsobereferredtoasreactiveprocesses.可能也被称为无功的过程。E)Noneoftheaboveareaccurate.以上都不准确36)Whichofthefollowingisnotanaccuratestatementaboutpushprocesses?下列关于推进程的陈述哪个不准确?A)Mayalsobereferredtoasspeculativeprocesses.可能也被称为投机的过程。B)Executionisinitiatedinanticipationofcustomerorders.从预期的客户订单开始执行C)Atthetimeofexecution,demandmustbeforecast.在执行时必须预测需求D)Mayalsobereferredtoasreactiveprocesses.可能也被称为无功的过程。E)Alloftheaboveareaccurate.以上都准确37)Supplychainmacroprocessesincludewhichofthefollowing?供应链宏观流程包括下列哪一项?A)CustomerRelationshipManagement(CRM)客户关系管理(CRM)B)InternalSupplyChainManagement(ISCM)内部供应链管理(ISCM)C)SupplierRelationshipManagement(SRM)供应商关系管理(SRM)D)alloftheabove以上都是E)noneoftheabove以上都不是38)Supplychainmacroprocessesincludewhichofthefollowing?供应链宏观流程包括下列哪一项?A)InternalRelationshipManagement(IRM)内部关系管理(IRM)B)CustomerRelationshipManagement(CRM)客户关系管理(CRM)C)ExternalRelationshipManagement(ERM)外部关系管理(ERM)D)SupplyChainRelationshipManagement(SCRM)供应链关系管理E)noneoftheabove以上都不是39)Supplychainmacroprocessesincludewhichofthefollowing?供应链宏观流程包括下列哪一项?A)InternalRelationshipManagement(IRM)内部关系管理(IRM)B)ExternalRelationshipManagement(ERM)外部关系管理(ERM)C)SupplierRelationshipManagement(SRM)供应商关系管理(SRM)D)SupplyChainRelationshipManagement(SCRM)供应链关系管理E)noneoftheabove以上都不是40)ActivitiesinvolvedintheCustomerRelationshipManagement(CRM)macroprocessinclude客户关系管理(CRM)宏观过程中涉及的活动包括?A)planningofinternalproductionandstorage.规划的内部生产和存储B)orderfulfillment.订单履行C)marketing.营销D)supplyplanning.供应规划E)demandplanning.需求计划41)ActivitiesinvolvedintheCustomerRelationshipManagement(CRM)macroprocessincludeallofthefollowingexcept客户关系管理(CRM)宏观过程中涉及的活动不包括?A)marketing.营销B)sales.销售C)ordermanagement.订单管理D)callcentermanagement.呼叫中心管理E)AlloftheaboveareactivitiesofCRM.以上都是CRM活动42)ActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macroprocessinclude内部供应链管理(ISCM)宏观过程中涉及的活动包括?A)marketing.营销 B)orderfulfillment.订单履行C)sales.销售D)ordermanagement.订单管理E)callcentermanagement.呼叫中心管理43)ActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macroprocessincludeallofthefollowingexcept内部供应链管理(ISCM)宏观过程中涉及的活动不包括?A)planningofinternalproductionandstorage.规划的内部生产和存储B)orderfulfillment.订单履行C)supplyplanning.供应计划D)ordermanagement.订单管理44)ActivitiesinvolvedintheSupplierRelationshipManagement(SRM)macroprocessinclude供应商关系管理(SRM)宏观过程中涉及的活动包括?A)planningofinternalproductionandstorage.规划的内部生产和存储B)orderfulfillment.订单履行C)supplierevaluationandselection.供应商评价与选择D)ordermanagement.订单管理45)ActivitiesinvolvedintheSupplierRelationshipManagement(SRM)macroprocessincludeallofthefollowingexcept供应商关系管理(SRM)宏观过程中涉及的活动不包括?A)negotiationofsupplyterms.供应方面的谈判B)designcollaboration.设计协作C)demandplanning.需求计划D)supplierevaluationandselection.供应商评价与选择E)supplycollaboration.供应合作46)Thephenomenalsuccessof7-ElevenJapanisattributedto日本7-11的骄人成就归因于?A)beingintherightplaceattherighttime.在正确的时间出现在正确的地方。B)itssupplychaindesignandmanagementability.其供应链设计与管理能力。C)having9000locations.有9000个位置D)servingfreshfood.供应新鲜食物E)noneoftheabove以上都不是47)AkeyissuefacingToyotais丰田面临的一个关键问题是A)developinganinternetmarketingsystem.发展网络营销系统B)whethertospecializeinaparticularmarket.是否要专攻某一特定市场。C)designofitsglobalproductionanddistributionnetwork.其全球的生产和分销网络的设计。D)howtoimplementmodelchanges.如何实现模型更改E)alloftheabove以上都是48)WhenacustomerpurchasesabookonlinefromacompanysuchasAmazon,whichofthefollowingisNOTpartofthetypicalsupplychainoperations?当客户从在线公司购买图书如亚马逊,下面哪项不是典型的供应链运作的一部分?A)Thecustomer顾客B)Amazon'swebsite亚马逊的网站C)Amazon'sbooksupplier亚马逊的图书供应商D)Amazon'saccountingdepartment亚马逊的会计部门49)Asupplychainhasmanystages.ItwouldNOTtypicallyinvolvethisstage.供应链有许多阶段。它通常不包括这一阶段A)Customer'striptoretailer客户前往零售商处B)Retailers零售商C)Manufacturers制造商D)Rawmaterialssuppliers原材料供应商50)Eachstageinasupplychainisconnectedthroughtheflowofproducts,information,andfunds.Theseflowsoftenoccurinbothdirectionsandisusuallymanagedby供应链的每个阶段通过产品、信息和资金的流动连接。这些流动往往发生在两个方向通常由谁管理A)pricingdepartment.价格主管部门B)oneofthestages.某一阶段C)uppermanagement.高层管理人员D)engineeringdepartment.工程部51)Supplychainsurplusinvolveswhattwoparts?供应链盈余涉及哪两个部分?A)Manufacturingcostandsellingprice制造成本和销售价格B)Customervalueandsupplychaincost顾客价值与供应链成本C)Customervalueandhighqualityproducts顾客价值和高品质的产品D)Reliabletransportationandsupplychaincost可靠的运输和供应链成本52)Foranysupplychain,thesourceofrevenueisgeneratedby对于任何供应链中,产生的收入的来源为A)efficientoperations.高效运营B)informationflows.信息流C)thecustomer.客户D)productflows.产品流53)WebvandesignedasupplychainwithlargewarehousesinseveralmajorcitiesintheUnitedStates,fromwhichgroceriesweredeliveredtocustomerhomes.TheyfailedpartlybecauseofWebvan美国的几个主要城市设有大型仓库供应链,将货物交付到客户的家中。他们失败的部分原因是A)lowdemandfortheirservice.他们服务的需求量低B)slowinventoryturnovercomparedtoindustryaverages.存货周转率低相比行业平均值C)higherlaborcostsforpickingorders.领料订单的劳动力成本上升D)poorqualityproducts.产品质量差54)Successfulsupplychainmanagementrequiresmanydecisionsrelatingtotheflowofinformation,product,andfunds.Thesedecisionsfallintothreecategoriesorphases.WhichofthefollowingisNOToneofthesecategories?成功的供应链管理需要做许多关系到信息、产品和资金流的决定。这些决定可分为三个类别或阶段。下列哪一项不是这些类别之一?A)SupplyChainOperation 供应链运营B)SupplyChainPlanning供应链计划C)SupplyChainStrategyandDesign供应链战略与设计D)SupplyChainAlliances供应链联盟Themajordriversofsupplychainperformancearecustomers,facilities,inventory,transportation,andinformation.供应链绩效的主要驱动因素是客户、设施、库存、运输和信息。Answer:FALSE2)Thetwomajortypesoffacilitiesareproductionsitesandstoragesites.两种主要类型的设施是生产站点和存储站点。Answer:TRUE3)Inventoryisanimportantsupplychaindriverbecausechanginginventorypoliciescandramaticallyalterthesupplychain'sefficiencyandresponsiveness.库存是一个重要的供应链驱动程序,因为改变库存政策可以极大地改变供应链的效率和响应能力。Answer:TRUE4)Informationispotentiallythebiggestdriverofperformanceinthesupplychainasitdirectlyaffectseachoftheotherdrivers.信息是潜在的供应链绩效的最大驱动力,因为它直接影响到其他每个驱动程序Answer:TRUE5)Afacilitywithlittleexcesscapacitywilllikelybenomoreorlessefficientperunitofproductitproducesthanonewithalotofunusedcapacity.产能过剩少的设施可能会不多不少的生产单位产品相比具有许多未使用容量的设施来说。Answer:FALSE6)Thehighutilizationfacilitywillhavedifficultyrespondingtodemandfluctuations.TRUE7)Stockkeepingunit(SKU)storageisthewarehousingmethodologythatusesatraditionalwarehousetostoreallofonetypeofproducttogether.高利用设施会有响应需求波动的困难。TRUE7)股票保管单位(SKU)贮存是仓储的方法,使用传统的仓库来存储所有的同一种类型的产品。Answer:TRUE8)Warehouseunitstorageisthewarehousingmethodologythatusesatraditionalwarehousetostoreallofonetypeofproducttogether.仓库单位存储是使用传统的仓库来存储所有同一种类产品的仓储方法。Answer:FALSE9)Thecomponentsofinventorydecisionsincludecapacity,cycleinventory,safetyinventory,seasonalinventory,andsourcing.库存决策的组件包括容量、循环盘存、安全库存、季节性库存和采购周期。Answer:FALSE10)Cycleinventoryisinventorythatisbuiltuptocounterpredictablevariabilityindemand.循环库存是建立以抵消需求预测变化的库存。Answer:FALSE11)Seasonalinventoryisinventorythatisbuiltuptocounterpredictablevariabilityindemand.季节性库存是建立以抵消需求预测变化的库存。Answer:TRUE12)Companiesusingseasonalinventorywillbuildupinventoryinperiodsoflowdemandandstoreitforperiodsofhighdemandwhentheywillnothavethecapacitytoproduceallthatisdemanded.公司使用季节性库存将在低需求时期建立库存,并将其存储为需求高峰期时他们不具备生产所有需求时所用。Answer:TRUE13)Companiesusingseasonalinventorywillmaintainalevelinventoryincreaserateofproductionforperiodsofhighdemand.公司采用季节性库存为维持生产水平库存增加速度在高需求的时期。Answer:FALSE14)Acompany'sabilitytofindabalancebetweenresponsivenessandefficiencythatbestmatchestheneedsofthecustomeritistargetingisthekeytoachievingstrategicfit.一家公司能够在响应能力和与它的目标客户的需求最匹配的效率之间找到一个平衡点是实现目标的关键战略契合。Answer:TRUEWhichofthefollowingisnotamajordriverofsupplychainperformance?下列哪一项不是供应链绩效的主要驱动力?A)Facilities设备B)Inventory库存C)Transportation运输D)Information信息E)Alloftheabovearemajordriversofsupplychainperformance.以上都是供应链绩效的主要驱动力2)Whichofthefollowingisnotamajordriverofsupplychainperformance?下列哪一项不是供应链绩效的主要驱动力?A)Customers客户B)Facilities设备 C)I

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