商务英语writing：和实用商务英语口语对话

letterofresignationDearMrHardcastleThisistoletyouknowthatIwishtoresignfrommyjobatAjax.BeforethetakeoverbyzenithIenjoyedworkingatAjax,Butnowthepressureistoogreat.IhaveworkedforAjaxfor15years,whereIenjoyedmyworkdespitemyheavyworkload.IfeltIhadalotoffreedominthewaysheorganizedmytime,astherewasasystemofflextimeinthecompany.Despitehavingtwoyoungchildren,IthoughtIhadapleasantlifestyle.However,Thelonghoursandtheincreasednumberoftasksanddeadlinesareverystressful.Mynormalnoticeperiodisthreemonths,butIwouldliketoleavethecompanyonFridayasIcannotcontinueworkinginthepresentconditions.Thus,Idecidetoquit.Pleaseconsideritandmakearrangement.IwouldalsoliketotakethisopportunitytowishbothyouandthecompanyeverygoodfortuneinthefutureandtoalsothankyouforthewonderfultimeIhavehadworkingwithyou.YourssincerelyBeaKouradletterofnotificationI`

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that

you

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us.ThankyouforyourletterofyesterdayinvitingmetocomeforaninterviewonFridayafternoon，5thJuly，

at2：30．

Ishallbehappytobethereasrequestedandwillbringmydiplomaandotherpaperswithme．lettersofthanksDearMsWangI’mwritingtothankyouforhelpingtomakeourconferencesosuccessful.Yourstaffwereveryfriendlyandhelpful.Theconferenceroomswerewellequippedandeverythingworkedperfectly.Pleasesendmyspecialthankstothestaffinyourrestaurants:thefoodwasexcellentandwasservedquickly.(Asyouknow,thiswasveryimportantatLundtime,asweonlyhada45-minutebreak.)Thankyouagainforallyourhelp.WewillcertainlyusethePlazaforasimilarconferencethatweareorganisingintwoyears’time.YourssincerelylettersofcomplaintDearMrRobinsonI’mwritingtocomplainaboutthefacilitiesandtheserviceduringourrecentconference.WeorganisedasuccessfulconferenceatthePlazatwoyearsago,butthistimewewereverydisappointed.Themostseriousproblemwastheinterpretersfromtheagencyrecommendedbyyou.Theydidnotspeakthelanguagesfluentlyandthisledtomisunderstandingsbetweentheparticipantsandcausedalotofbadfeelings.Consideringthesedifficulties,Isuggesta20percentreductioninthebillfortheconference.Ilookforwardtoreceivingyourcomments.YourssincerelyletterofinvitationDearsirIamwritingtoinviteyoutoattendthisyear'sconference.ItwillbeheldonJuly5thSaturdaymorning.Thechiefexecutive,seniormanagersatheadofficeandaboutfiftymanagersfromitsoverseassubsidiariesandsalesofficeswillattend.Thepurposeoftheconferenceistoallowmanagerstogettoknoweachotherandbecomeastrongerinternationalteamandtothankmanagersfortheirhardworkandtodiscusshowthecompanycanimproveitsproductsandservices.WewillholdameetinginHotelColossus,LasVegas,USA.Itisa5-starhotelandthearchitectureisGreekstyle.Ithaslargeroomswithspaciousbalconiesandoutstandingconferencefacilities.Mostofall,itisveryeasytoaccessfrominternationalairport.Ifyoufeelfree,pleaseletmeknowyourdecisionassoonaspossible.AndIsincerelyhopethatyoucancomeandattendthismeeting.Ilookforwardtomeetingyousoon.YourssincerelyGraceDearsirIamwritingtoyouastheproduceroftheexcitingnewEBAbusinessnewsprogramandwewouldliketoinviteyouforaninterviewforournextprogramtobebroadcastinmidDecember.TheEBAbusinessnewsprogramisanewlyopened30minuteEnglishradioprogramaimedatworkingpeople.Itisbroadcastat7:00a.m..Threetimesaweek.Theprogramincludesmanyinterestingtopicssuchasbusinessupdate,investmentadvice,economicreportsandinterviewswithbusinesspeople.wewouldlikeyoutotalkaboutyourbusinessexperienceintheinterview,suchasthemistakesyouhadmadeandhowtoavoidthem.Wearepositivethatyouradvicewillbeofgreathelptothosewhoareseekingsuccessinthebusinessworld.Ifyoufeelfree,pleaseletmeknowyourdecisionassoonaspossible.AndIsincerelyhopethatyoucancome.Ilookforwardtomeetingyousoon.UNITBRevisionUnit5Asleaderofthestressmanagementteam,writeamemotoGVM’sManagingDirectoroutliningyourrecommendationsforstressmanagementinthecompanyinboththeshortandlongterm.ModelanswerDearMrHardcastleThisistoletyouknowthatIwishtoresignfrommyjobatAjax.BeforethetakeoverbyzenithIenjoyedworkingatAjax,Butnowthepressureistoogreat.Thelonghoursandtheincreasednumberoftasksanddeadlinesareverystressful.Mynormalnoticeperiodisthreemonths,butIwouldliketoleavethecompanyonFridayasIcannotcontinueworkinginthepresentconditions.YourssincerelyBeaKouradDearMr.JohnHardcastle,IamwritingtoformallynotifyyouthatIamresigningfrommypositionaspersonalassistanttotheheadofAjax.MylastdayofemploymentwillbeonFriday,December10,Iwillbetheresponsibilitiesunderthetermsofmyemploymentcontract.IhaveworkedforAjaxfor15years,whereIenjoyedmyworkdespitemyheavyworkload.IfeltIhadalotoffreedominthewaysheorganizedmytime,astherewasasystemofflextimeinthecompany.Despitehavingtwoyoungchildren,IthoughtIhadapleasantlifestyle.However,AjaxwastakenoverbyZenith.Ifeelyouareaworkaholic.Yougaveoutordersandexpectedustoworktwiceashardasbeforefor12hoursaday.Thedeadlinesbecameimpossible.Therewasneverenoughtimetofinishthings.Iwenttoseeastresscounsellor,whoadvisedmetoleavethecompany.Ifeelthereareincreasednumberoftasksanddeadlines,whichratherstressfulanddepressing.Thus,Idecidetoquit.Pleaseconsideritandmakearrangement.IwouldalsoliketotakethisopportunitytowishbothyouandthecompanyeverygoodfortuneinthefutureandtoalsothankyouforthewonderfultimeIhavehadworkingwithyou.Yourssincerely,BeaKonradPersonalAssistantUnit6AsChiefExecutiveofVMIwriteane-mailinvitingtheoverseassalesmanagerstoattendthisyear’sconference.Informthemofthedates,thepurposeoftheconferenceandthedetailsofthelocation.ModelanswerDearMsWangI’mwritingtothankyouforhelpingtomakeourconferencesosuccessful.Yourstaffwereveryfriendlyandhelpful.Theconferenceroomswerewellequippedandeverythingworkedperfectly.Pleasesendmyspecialthankstothestaffinyourrestaurants:thefoodwasexcellentandwasservedquickly.(Asyouknow,thiswasveryimportantatLundtime,asweonlyhada45-minutebreak.)Thankyouagainforallyourhelp.WewillcertainlyusethePlazaforasimilarconferencethatweareorganisingintwoyears’time.YourssincerelyB)ModelanswerDearMrRobinsonI’mwritingtocomplainaboutthefacilitiesandtheserviceduringourrecentconference.WeorganisedasuccessfulconferenceatthePlazatwoyearsago,butthistimewewereverydisappointed.Themostseriousproblemwastheinterpretersfromtheagencyrecommendedbyyou.Theydidnotspeakthelanguagesfluentlyandthisledtomisunderstandingsbetweentheparticipantsandcausedalotofbadfeelings.Consideringthesedifficulties,Isuggesta20percentreductioninthebillfortheconference.Ilookforwardtoreceivingyourcomments.YourssincerelyTo:ChiefExecutive,VMICc:AllSalesManagerSubject:Thisyear'sconferenceHeythereeveryone,Iamwritingtoinviteyoutoattendthisyear'sconference.ItwillbeheldinJuly.WewillbearrivingintheeveningoftheFriday(July15)andleavinginthemorningoftheMonday(July18).TheHotelwehavechosenforthisyear'sconferenceistheHotelColossuswhichislocatedinLasVegas,USA.It'sa5-starhotelwithmagnificentarchitectureintheGreekstylethatiseasyaccessfromairport.Ithasoutstandingconferencefacilitiesandseminarroomsthatwouldbegoodforourconference.Also,thehugeroomswithspaciousbalconiesinthehotelarecomfortabletostayat.Plus,there'saprice-includedtourandfree-to-usecarservicethatmeanswecangooutandexplorethecityoutsidethemainconferenceprogramme.Therearethreeaimsoftheconference.First,toallowmanagerstogettoknoweachotherandbecomeastrongerinternationalteam.Secondly,tothankmanagersfortheirhardwork.Thirdly,todiscusshowthecompanycanimproveitsproductsandservices.Iamsureitwouldbeasuccessfulconference.SeeyouthereinJuly!stevenUNITCRevisionUnit8AstheproducerofthenewEBAbusinessnewsprogram,writealettertoafamousbusinesspersonaskinghim/herforaninterview.Atthestartoftheletteryoushouldintroduceyourselfandgivebriefdetailsoftheprogramanditsaims.Modelanswer2ndparagraphOurforecastforyear2was1.7millionunits,butweonlysold1.35million.TheweatherduringthesummerwasgoodbuttherewereproductiondifficultiesandwecouldnotsatisfythedemandforQuench.4thparagraphThesalesdepartmenthasnotbeenresponsibleforthedifficulties.Ifwewanttoincreasesalesinthefuture,wemustavoidproductionproblemsatourfactoryandmakesurethatthedeliverydriversdonotgoonstrikeagain.DearI’mwritingtoyouastheproduceroftheexcitingnewEBAbusinessnewsprogramme.Firstofall,pleaseallowmetoexpressmyheartfeltinvitationtoyou.Iamlookingforwardtoyourreply.DearsirIamwritingtoyouastheproduceroftheexcitingnewEBAbusinessnewsprogramandwewouldliketoinviteyouforaninterviewforournextprogramtobebroadcastinmidDecember.TheEBAbusinessnewsprogramisanewlyopened30minuteEnglishradioprogramaimedatworkingpeople.ItisbroadcastthroughoutEuropeat7:00a.m.Threetimesaweek.Theprogramincludesmanyinterestingtopicssuchasbusinessupdate,investmentadvice,economicreportsandinterviewswithbusinesspeople.Asahighprofilefigureintheindustry,yourexperienceandopinionswillbehighlyvaluedinthefield.Therefore,wewouldlikeyoutotalkaboutyourbusinessexperienceintheinterview,suchasthemistakesyouhadmadeandhowtoavoidthem.Wearepositivethatyouradvicewillbeofgreathelptothosewhoareseekingsuccessinthebusinessworld.Wehopethatthisinvitationisofinteresttoyouandlookforwardtohearingfromyou.DearsirIamwritingtoinviteyoutoattendthisyear'sconference.ItwillbeheldonJuly5thSaturdaymorning.Thechiefexecutive,seniormanagersatheadofficeandaboutfiftymanagersfromitsoverseassubsidiariesandsalesofficeswillattend.Thepurposeoftheconferenceistoallowmanagerstogettoknoweachotherandbecomeastrongerinternationalteamandtothankmanagersfortheirhardworkandtodiscusshowthecompanycanimproveitsproductsandservices.WewillholdameetinginHotelColossus,LasVegas,USA.Itisa5-starhotelandthearchitectureisGreekstyle.Ithaslargeroomswithspaciousbalconiesandoutstandingconferencefacilities.Andseminarroomsareavailableatextracost.Mostofall,itisveryeasytoaccessfrominternationalairport.Ifyoufeelfree,pleaseletmeknowyourdecisionassoonaspossible.AndIsincerelyhopethatyoucancomeandattendthismeeting.Iamlookingforwardtomeetingyousoon.YourssincerelyGrace1.theimportanceofhavingbothpermanentemployeesandtemporaryemployeesinacompanyItisextremelyimportantforacompanyhavemanypermanentemployees.sofar,mostcompaniesarefacedwithacommonproblemthatfeelinghardtofindpermanentemployees.thenumberofemployeesareextremelyimportanttothecompany.Ifyouhavepermanentemployees，theywereabletokeepstabilityofbusinessandit'sgoodforbuildingupcompanyculture.Hiringpermanentstaffisaneffectiveapproachtotraintheinnovativetalents.Ifacompanyhavemanypermanentemployees.Thismeanthatthecompanyisverystrength.Andfortemporaryemployees.first,It'seasytofindtemporaryemployees.Andtemporaryemployeesonasalarylessthanpermanentemployees.second,companiescanfindthetalentedpersoninthecrowd.So,temporaryemployeesisalsoimportanttothecompany.2.howtoensurethatanewproductcanmeetthecustomersneedIfourcompanyhavenewproduct.first,Ithinkweshouldkeeppersonalcontactwithourcustomers.Weneedtoobtainsuggestionsfromcustomers,whichcanhelpustoadjusttheproductstosuitthechangingneedsofcustomers.second,diversificationmeetstheexpectationforacustomertochoose.Customersprefertohavemorethanonechoiceofproductssothattheywillbeabletocompareandchoose.third,sincethisisanewproduct,weneedtoassessthecustomersatisfactionandpurchasebehaviors,whichisthefoundationofproductdesignandpackagingstyle.ofcourse,wealsoneedtoconductstudiesofpricing,distributionandpromotionactivities.So,marketresearchisthekeytothesuccessofanewproduct.Lotsofresearchneedtobecarriedoutbeforelaunchinganewproduct.很多在大公司上班的白领，特别是外企白领们，在工作中会经常用到商务英语口语对话，但是一开口却又不知道怎么表达更地道，显得不怎么流利。很多时候，会由于自己的英语水平有限让领导和同事认为是自己的工作能力有限。

所以，英语对话作为沟通的主要形式，在工作中起着至关重要的作用。老师们针对工作中高频率的对话场景，给大家提供了一些最常用的英语对话，都是工作中经常使用的，如果大家能记住其中的重点表达法和语句，工作中再碰到类此场景就能脱口而出英语语句了。

一、上班第一天的英语对话

A:Hello.WelcometoC&CCompany你好。欢迎你到C&C公司来。

B:Hello.Goodmorning.I’mGeorgeChen.你好，早上好。我是乔治·陈。

A:NicetomeetyouGeorge.I’mgladyou’llbeworkingforus.We’relikeabigfamilyhere.Weallworktogetherasateam.乔治,很高兴见到你,我很高兴你能到我们这里来工作,我们这就像是一个大家庭,所有的人工作在一起,就像一个团队

B:That’sgreat.I’meagertostart.太好了。我都等不及要开始工作了

A:Well,letmetellyouaboutsomeofourpoliciesandpracticeshere.好的，那我就把这里的规章制度先跟你说一下。

B:Allright.Thatwillbeabighelp.I’mfreshoutofcollege.好的。那会对我帮助很大。我刚从学校毕业。

A:Werequiteallouremployeestoarriveforworkontimeandweinsistthattheykeeptheirlunchhourstoareasonablelength.我们要求员工准时到岗，而且午餐的时间不要过长

B:Iunderstand.Thatseemseasytofollow.我明白,这很容易做到。

A:Employeecharacterisveryimportanttous.WeexpecteveryonehereatC&Ctobeindustrious,cooperative,honestandopen-minded.员工性格很重要。我们希望C&C公司的的员工勤奋、协作、诚实、开明

B:I’mverygladtohearthat.IthinkIpossessallofthosequalities.

很高兴听到这些。上述素质我都具备。

A:Wealsotrytodothebestwecanforouremployees.Wefeelobligatedtoprovideasafeworkingenvironment,andwemakeeveryefforttolistentoouremployees’concerns.我们也努力为员工创造最好的条件。我们有责任为员工提供一个安全可靠的工作环境，我们也聆听员工们的呼声

B:That’sveryadmirable.That’salsooneofthereasonsIwantedtoworkhere.

那好极了。这也是我想到这里工作的原因之一

A:Now,perhapsyouhavesomequestions.IsthereanyadditionalinformationIcanprovide?现在你可能有些问题要问吧。你还想了解些什么呢？

B:Yes,Asamatteroffact.Ihaveafewquestions.是的,我有好几个问题要问呢！

A:Certainly.Goahead!尽管问吧！

B:WillIberequiredtohaveamedicalexaminationbeforeIstartwork?我开始上班之前要不要进行体格检查？

A:Yes,definitely.Butthecompanywillcovertheexpense.是的，一定要体检。但是公司会出这笔钱。

B:AndwouldIhavetogothroughspecialtrainingorpreparationsforthejob?

我要不要通过一些特殊的岗前培训？

A:Yes,youwould.Ourcompanybelievesinemployeetrainingandself-improvement.是的，要参加培训。我们公司秉承员工培训和个人成长的信念。

B:Andwoulditbenecessaryformetoworkonweekends?我在周末有没有必要加班？

A:No,thatwouldn’tbenecessary.不必。

B:Andonemorequestion:doemployeesherehavetogothroughaprobationperiod?

还有一个问题：这里的员工有没有试用期？

A:No,theydon’t.Onceyouarehiredyouhavethesamerightsandgreatprivilegesasotheremployees.没有，你一旦被录用了,就享有和其他员工一样的权利。

B:Isee.That’sgreat.我明白了。太好了。

A:Doyouhaveanyotherquestions?你还有别的问题吗？

B:No,Idon’tthinkso.You’vebeensohelpful.我想没有了,你帮我解决了很多疑问

A:Allright.I’mgladtohearthat.好的，很高兴你这么说。

B:Well,I’veprobablytakenupenoughofyourtime.我占用你的时间已经够多了

A:We’lltalkagainsoon.我们很快会再见的。

B:I’veenjoyedtalkingwithyou.Thankyouverymuch.我很喜欢跟你谈话,谢谢。

A:You’reverywelcome.不用客气。

二、工作进度

A:Kim,haveyoumadecontactwithMr.Lee?金姆，你跟李先生联系上了没有？

B:Notyet,Mr.Wang.ButI’mworkingonit.还没有，王先生。我正在联系。

A:Whatseemstobetheproblem?是怎么回事？

B:Ijustkeepgetting