高绩效主管的核心能力培训课程

高绩效主管的核心能力培训课程WorkshopObjectives

課程目標UnderstandtheRolesandResponsibilitiesofPeopleManagertoEnhancetheQualityofManagement了解直線主管應扮演的角色及責任，提昇管理品質UnderstandandApplyPerformanceOrientedHRSystemstoIncreasetheValueandPerformanceofPeople學習並應用績效導向的人資系統與工具，提昇員工的價值UnderstandtheManagementToolsandSkills,&,Applytodailywork熟習人才管理的工具和技巧及其應用2OverallWorkshopPlan

整體訓練計劃

9:00-13:0014:00-18:00-17:00

(day2)19:00-21:00DAY1

Module1:單元一

Achievingthroughpeople以人為本的管理

Changeleadership變革領導

Module2:

單元二

Settingdirection目標/方向設定IntroducingPerformanceManagementsystem績效管理制度介紹DAY2

Module3:單元三•Empowerment/Enabling賦能授權•Communication&Coaching溝通輔導

Module4:

單元四

Consequencemanagement賞罰分明3OverallWorkshopObjectives

整體課程目標THINK….思考Inward:WhatkindofmanagerIam?Whataremystrengthsandweaknessesasamanager?

內省:我是那一種主管?我有那些強處和弱點?Forward:WhatcanIdotobemoresuccessfulinthefuture?

往前想:我可以做些什麼將來會更成功?PRACTICE….練習Newtoolsandskills

inpeoplemanagement

人才管理的新工具和技巧PLAN…計劃Howtoapplybackinworksetting?如何將所學應用到工作場合?HAVEFUN….4LearningProcess

學習流程AWARENESS察覺Keyconcepts/toolsandfeltneedfordevelopment主要概念/工具及覺得有發展的需要TOOL/PROCESS工具/流程PRACTICE練習APPLICATION應用Simpletool/processtoenhancemanagementeffectiveness簡單的工具/流程以加強有效管理Practicehowtouseofthetool/processeffectively練習如何有效利用工具/流程Developactionitems發展行動方案5Module1Objectives:

AchievingThroughPeople

單元一目標:以人為本的管理Understandtheimportanceofpeoplemanagementskillsinachievingbusinessresults瞭解要達到企業經營成果人才管理的重要性Understandtherolesandskillsofchangeleadership瞭解變革領導的角色和技巧

Personalreflectiononyourrequiredpeoplemanagementcompetencies對自己人才管理能力的反思6CompetenciesofEffectiveManagers

高績效主管的核心能力ChangeLeadership變革領導SettingDirection目標/方向設定Empowerment&Enabling賦能授權Communication&Coaching溝通輔導ConsequenceManagement賞罰分明7UnderstandhowtosetKPIand“SMART”goalsandclearexpectationsofperformance瞭解如何設定KPI及“SMART”的目標和對績效清楚的期望Understandhowtocommunicateperformanceplanandgetcommitmentofachievinggoals瞭解如何溝通績效計劃，並得到達成目標的承諾Throughcasestudytolearntherightapproachesandskillsofcascadinggoals經由個案研討，學習正確的方法和技巧傳遞目標

ModuleIIObjectives:

SettingDirection

單元二目標:目標/方向設定8ObjectiveSetting目標設定Vision,Mission(Longtermgoal)願景,使命(長期目標)KeyExpectedAchievement(Yearlyobjective---Biz.KPI)主要期待的成果(年度目標,主要績效指標…)CommonDept.KPI一般部門的KPICross-FunctionalKPI跨功能的KPIAgreedObjectives雙方同意目標(ImmediateManager&theIndividual)(直屬主管&個人)PeriodicalReview定期檢討Execution執行PerformanceEvaluation績效評估OrganizationDepartmentIndividual9PrinciplesofObjectiveSetting目標設定的原則S.M.A.R.T.

Specific明確的Measurable可測量的Achievable可達到的Relevant相關的Time-Bound有期限的10WRAP-UPSettingPerformanceExpectation---Reminder總結設定績效期望--提醒重點1).MakesureCorporateKPIlinksupwithindividualPerformanceObjectives確定公司KPI和個人績效目標連結2).MakesuretoraiseuptheJob“Ownership”and“Accountability”ofeachindividual確定提高個人工作“擁有感”和“責任感”3).Makesuretohavethe2-waycommunication,use“GROOM”process確定有雙向溝通,利用“GROOM”流程4).PracticemakesPerfect!熟能生巧!Makesurepracticeandapplicationoflearninghappen!!確定做練習和學以致用

11ModuleⅢObjectives:

CommunicationandCoaching

單元三目標：溝通輔導課程UnderstandthefactorsofCommunication瞭解溝通要素UnderstandtheimportanceofbeingaCoachforapeoplemanager瞭解做為一個人員管理者的輔導員的重要性Workonthecoachingprocess---The“GROW”model工作教導流程做做看---“GROW”模式UnderstandandPracticetheCoachingskills輔導技巧的瞭解和練習12Empowerment:AParadigmShift

授權:一種思維轉換AchievingbySelf靠自己達成AchievingthroughOthers藉由他人達成PerformanceManagementLevelLowHigh13ModuleIVObjectives:

ConsequenceManagement

單元四目標:賞罰分明UnderstandthePhilosophyandPrincipleofRewardManagement瞭解薪酬管理的理念和原則

WorkontheIndividualDevelopmentorImprovementPlan著手進行員工個人發展或改善計劃Understandhowtohandlepoorperformer瞭解如何處理績效不佳的員工14WhatWeWantPRDtoAchieve?CorporateVision/Objectives/StrategybeTranslatedintoClearlyDefinedIndividualGoalsEmployee’sFullParticipation–Fair/EquitableProcess

TimelyFeedback,CoachingandCorrectiveActionPeopleAccountableforTheirResultsRewardforPerformanceFocusonImprovement&FutureDevelopmentRegainCompetitiveness!!15PRDProcess

1stLevelMGR2ndLevelMGRDot-lineMGRHRGuidelinesEmployeeKPIDeploymentInputPromotion,Demotion&SeparationDecisionAppraisalExecutionGoal-settingIncentive/Re-wardsSuccessionPlanDevelopmentPlansMeritIncreaseInternalTransferOutputP.R.D.Process16PRDProcessandSchedule

AppraisalExecutionGoal-SettingHRDecisions&ActionKPIDeploymentJan-Feb.Jan-Dec.Time2ndMGR1stMGREmployeeHRDivisionClearCompany&Dept.KPIDeploymentPre-reviewPRDquality&balanceratingdistributionProvidenecessaryguidanceSolvedisagreementbtwInd&1mmMgrifanyReviewselfevaluationDiscusswithemployeeSignagreementRecommendationtoemployeeforfutureimprovementOngoingfacetofacereview,coaching&counselingPPadjustment,ifnecessaryImplementationconfirmedbylinemgrinMar/SepPresentresultsHighlightdifficulty&seekassistancefrommgrorHRSelfevaluationProviderelevantevidenceElaboratecareeraspirationanddevelopmentplansFacilitating&TrackingJune&Dec.Ind/teamgoalidentified&alignedw/KPIIndividualS.M.A.R.T.GoalEmployee’sinvolvement