速卖通日常沟通模板

问业务范围：Whatisyourbusinessscopeplease?youaremanufacturerortrader?

youwillbuythemachinebyyourselforforyourclient?缺货：Dearcustomer,Thankyouforchoosingourproducts.Ineedthreedaystopreparethegoods.Ontheprogressoftheorder,Iwillkeepyouinformed.pleasewaitpatiently!Wewouldchecktheproductqualityandtryourbesttomakesureto

receiveitinasatisfactorycondition.

Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.Bella催付款：Dearcustomer,Thankyouforyourorder.Wecheckedthatyourorderisunpaid.Doyouhaveanyrequirementsonthegoods?Anyquestionsplasefreetocontactus.wewillhelpyouwithin24hours.Wewillprepareforyourorderatonceafteryoupay.Thankyouinadvance.Haveaniceday.BestwishesBellaAsafriendlyreminder,theinstantpaymentisveryimportant.Theearlieryoupay,thesooneryouwillgettheitem.Dear,WearewritingtocheckwhetheryouhavereceivedourlastquotationonourPCGirlCaseforiphone5S(SKU:72156)dated20Dec2013.Youmayrestassuredthequalityforthegoodsyouselectedisquitegood.Youcanrestassuredthatyourpricewillbeprofitable.Shouldyouhaveanyconcern,pleasefeelfreetocommunicatewithusonline.Awaitingyourimmediateresponse.Weareexpectingyourcommentnomatterwhatitis.付款后：Dear***,Thankyouforchoosingourproducts.Youritemwillbearrangedwithin2-3daystogetcourierno.Anditwouldtakeanothertwodaystobeonlinefortracking.Wewouldchecktheproductqualityandtryourbesttomakesuretoreceiveitinasatisfactorycondition.Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.bella货物发出后：Dearcustomer,

Thankyouforchoosingourproducts.

Youritemwillbearrangedwithin2-3daystogetcourierno.Anditwouldtakeanothertwodaystobeonlinefortracking.

Wewouldchecktheproductqualityandtryourbesttomakesureto

receiveitinasatisfactorycondition.

Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.bella货物发出填出物流单号后：Dear,Thanksforyourorder.Theproducthasbeenarrangedwithcare.Youmaytraceitonthefollowingwebsiteaftertwodays:/zh-cnKindlybenoticedthatinternationalshippingwouldtakelongertime(7-21businessdaysforChinapost,3-7forEMS).Wesincerelyhopeitcanarrivefast.Andyoucanbesatisfiedwithourproductsandservices.Aswell,wewouldappreciateverymuchifyoumayleaveusfive_starappraisalandcontactusfristforanyquestion,whichisveryimportantforus.Wetreasureyourbusinessverymuchandforwardtoservingyouagaininthenearfuture.Thankyouforshoppingwithus.Wehaveshippedoutyourorder(orderID:xxx)onFeb.10thbyEMS.Thetrackingnumberisxxx.Itwilltake5-10workdaystoreachyourdestination,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.BestRegards,(Yourname)跟催买家作出评价：Dearcustomer,Wearegladyouhavereceivedthegoods.BeingaselleronAliexpress,feedbackfromcustomersareofvitalimportancetous.5-starappraisalandpositivefeedbackwillhelpusimproveourproductsandservices.Ifyouhaveanyotherconcernorarenotsosatisfiedinanyregard,pleasehavenohesitationusfirstly.Wewilltryourbesttosolveyourproblem.Manythanksforyourtimeonthis.BellaI'mgladyouhavereceivedthegoodssmoothly,hopeyoucansatisfied.Wewillbegratefulifyoucanprovideuswithapositivefeedback!Ifyoucanhelpustakeafewproductphotosontheevaluation,itwouldbegreat.收到买家正面评价后：Dearcustomer,Thanksforyourpositiveappraisal.Wewillstriveforprovidingbetterservicesandproductsforyouinthefuture.Welcomeyournextcoming.bella模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：DearValuedCustomer,Thankyouforyourrecentpositivefeedback!Yoursatisfactionishugelyimportanttous,andkeepsusmotivatedtotryharderforourcustomers!Youcancheckoutmoregreatproductsfromourstore:Wehopewe’llseeyouagainonourstoresoon.Yourssincerely,SellerNameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：DearValuedCustomer,Wearesorrytoseethatyouleftnegativeorneutralfeedbackrelatingtoyourrecentpurchaseexperiencefromourstore.Pleasecontactusatanytimesowecanfindoutwhyyouwereunhappyandresolveyourproblems.Wehopethenyoucanreviseyourfeedbackintoapositivefeedbackforus!Yourssincerely,SellerName.客户投诉产品质量有问题：投诉交期Allofourproductsareshippedwithin48hours,andtheendofAprilwehaveoptimizedsothelogistics,Ibelievethattheagingofthetransporthasbeengreatlyimproved.Buti'mstillverysorryfortheinconveniencethishasbroughtyou.Iguaranteethatiwillgiveyoumorediscountstomakethisupnexttimeyoubuyformus.Thanksforyourunderstanding.Dearcustomer,Iamverysorrytohearaboutthat.Sinceididcarefullychecktheorderandthepackagetomakesureeverythingwasingoodconditionbeforeshippingitout,isupposethatthedamagemighthavehappenedduringthetransportation.Buti’mstillverysorryfortheinconveniencethishasbroughtyou.Iguaranteethatiwillgiveyoumorediscountstomakethisupnexttimeyoubuyformus.Thanksforyourunderstanding.BestRegardsbella货物断货

Dear

$buyer,

We

are

very

sorry

that

item

you

ordered

is

out

of

stock

at

the

moment.

I

will

contact

the

factory

to

see

when

it

will

be

available

again.

I

would

like

to

recommend

some

other

items

of

similar

styles.

Hope

you

like

them

too.

You

can

click

on

the

following

link

to

check

them

out

XXXXXXX?

If

there’s

anything

I

can

help

with,

please

feel

free

to

contact

us.

Thanks！

Best

Regards

译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXX

，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！

提示：请在横线处添加同类产品的链接。折扣

Dear

$buyer,

Thanks

for

your

message.

Well,

if

you

buy

both

of

the

XXXX

items,

we

can

offer

you

a

XXX

%

discount.

Once

we

confirm

your

payment,

we

will

ship

out

the

items

for

you

in

time.

Please

feel

free

to

contact

us

if

you

have

any

further

questions.

Thanks

&

Best

regards!

译文：感谢您给我信息。目前我们正在进行促销，如果你购买了XXXX

个产品，我们可以为您提供XX

%的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！

提示：请添写希望买家购买的件数和您所能提供的折扣。

买家议价

Dear

buyer,

Thank

you

for

taking

interests

in

our

item.

I’m

afraid

we

can’t

offer

you

that

low

price

you

bargained

as

the

price

we

offer

has

been

carefully

calculated

and

our

profit

margin

is

already

very

limited.

However,

we

can

offer

you

a

XXX

%

discount

if

you

purchase

more

than

XXXXpieces

in

one

order.

If

you

have

any

further

questions,

please

let

me

know.

Thanks!

译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX件，我们将给你XXX

%的折扣。有任何问题请联系我。谢谢！

提示：请添加希望买家购买的件数和您所能提供的折扣。订单超重导致无法使用小包免邮的回复DearX,Unfortunately,freeshippingforthisitemisunavailable;Iamsorryfortheconfusion.FreeShippingisonlyforpackagesweighinglessthan2kg,whichcanbeshippedviaChinaPostAirMail.However,theitemyouwouldliketopurchaseweighsmorethan2kg.Youcaneitherchooseanotherexpresscarrier,suchasUPSorDHL(whichwillincludeshippingfees,butwhicharealsomuchfaster).Youcanplacetheordersseparately,makingsureeachorderweighslessthan2kg,totakeadvantageoffreeshipping.Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.BestRegards,(Yourname)海关税(customstax)DearX,ThankyouforyourinquiryandIamhappytocontactyou.Iunderstandthatyouareworriedaboutanypossibleextracostforthisitem.Basedonpastexperience,importtaxesfallsintotwosituations.First,inmostcountries,itdidnotinvolveanyextraexpenseonthebuyersideforsimilarsmallorlow-costitems.Second,insomeindividualcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhentheirpurchaseissmall.Astospecificrates,pleaseconsultyourlocalcustomsoffice.Iappreciateforyourunderstanding!Sincerely,(Yourname)因为物流风险，卖家无法向买家国家发货时给出的回复DearX,Thankyouforyourinquiry.Iamsorrytoinformyouthatourstoreisnotabletoprovideshippingservicetoyourcountry.However,ifyouplantoshipyourorderstoothercountries,pleaseletmeknow;hopefullywecanaccommodatefutureorders.Iappreciateforyourunderstanding!Sincerely,(Yourname)回访信E类树莓派Dearfriend,IamBellafromAliExpressstore:LANDZOElectronicTechnologyTechnologyCo.,Ltdwhichyouhaveboughtraspberrypibefore,today,tobeareturnvisit,tohelpusgrow,soastoprovidecustomerswithbetterservicesandproducts.1.Couldyoutellmeaboutwhatisyourpurchasepurpose?2.Youwillbuythemachinebyyourselforforyourclient?3.Ifthereisanydoubtwithproductafteryoureceivedpleasefeelfreetocontactme.4.WouldihavehonortoaskforyourSkypeorFacebookaccount,thereforeyoucancontactusfreely.(myskype:Landzobella@;myfacebookaccount:Bellawang)Itwasthefourthanniversaryoftheestablishedofourcompany,thisproductisdiscountforyou:http://goo.gl/Dx1NhbIfyouwantmorediscountgoods,welcometovisitourAliExpressstore:/store/428351Waitingforyourreply.BestRegardE类R3蓝色板子Dearfriend,IamBellafromAliExpressstore:LANDZOElectronicTechnologyTechnologyCo.,LtdwhichyouhaveboughtR3before,today,tobeareturnvisit,tohelpusgrow,soastoprovidecustomerswithbetterservicesandproducts.1.Couldyoutellmeaboutwhatisyourpurchasepurpose?2.Youwillbuythemachinebyyourselforforyourclient?3.Ifthereisanydoubtwithproductafteryoureceivedpleasefeelfreetocontactme.4.WouldihavehonortoaskforyourSkypeorFacebookaccount,thereforeyoucancontactusfreely.(myskype:Landzobella@;myfacebookaccount:Bellawang)Itwasthefourthanniversaryoftheestablishedofourcompany,thisproductisdiscountforyou(sure，Ifyougetthegoodstogiveus5-starappraisalandpositivefeedback,wewillgiveyousurprise):http://goo.gl/Dx1NhbIfyouwantmorediscountgoo