2024年技术互联互通的真正价值研究报告（英文版）-Teamviewer

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Thereal

valueof

technologyconnectivity

Contents

TeamViewer’snewresearchfinds

thatthebenefits

oftechnology

connectivitygo

muchfurtherthanwemightthink

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00•Introduction

Anewlevelofremoteunderstanding03

Howconnectivitycreatesfinancialvalue03

01•Whyconnectivitymatters

Thecaseforconnectivity06

Howbetterconnectivitycreates

anadvantage08

Connectivitydrivescollaborationat

everytypeofbusiness09

Sustainabilitybenefits10

Poorconnectivitydamagesemployee

morale–andrecruitment10

02•Howtobreakdownthe

connectivitybarriers

QuantifiableresultsillustratetheROI13

Dataneedsconsistentpractices15

Businessesareheldbackbydatailliteracy

andsecurityconcerns15

03•Thefutureofbetterconnectivity

Seeingisbelieving20

AIpushesconnectivitytothenextlevel21

04•

Timetoclosethegaps22

Abouttheresearch2

4

Therealvalueoftechnologyconnectivity2

Introduction

Anewlevelofremoteunderstanding

Weareinanerawherecomplexityisinescapable,andchangeiscontinual.Butwhilecompaniesstriveforsimplicityandspeed,frictionandfragmentedsystemscanslowdownprogressandblunttheircompetitiveedge.

Businesseswithdiverseanddispersedworkforcesneed

consistency.Thatwillnotbeeasy.Technologytouchpointsare

multiplying:

thenumberofinternetofthingsdevices

worldwideisforecasttoreachmorethan29billionin2030.Therearealready

more

cellphones

thanpeople.And

someindustry

sectors,includingretailandwholesale,boastmorethan100millionconnected

deviceseach.

Thisiswhyacompany’sabilitytoconnecttoanydevice,application,andsysteminitsinfrastructure,andtomakeuseoftheexisting

data,hasanoutsizedinfluenceonitsperformance.Whetherit

issmarterlogisticsoperationsorremotetechnicalguidance,

accesstoknowledgefromanydevice,atanytime,helpspeopletoworksmarter.

Anditiswhybusinessesshouldnotseeremotetechnologyanddeviceconnectivityasameanstoanend.Instead,theyshouldfocusonwhattheycandowithit.

Teamviewer

Howconnectivitycreatesfinancialvalue

Wesurveyed500companies,includingbusinessesinthe

automotive,industrialmanufacturing,IT,andlogistics,transport,anddistributionsectors,tofindouthowtheyareprogressing

towardseamlessconnectivity.Bythis,wemeantheextentto

whichstaffcanoperateandconnect(withoutinterruptionsfromanywhereatanytime):

Computersandotherdevicesforinformation

processingandmanagement(informationtechnology,orIT)

Thehardwareandmachinesthatbusinesses

usefortheirphysicalprocesses(operationaltechnology,orOT)

Dataandapplications

Therealvalueoftechnologyconnectivity

Ourresearchshowsthat33%ofbusinesseswithexcellent

connectivitysaytheirfinancialperformanceisamongtheleadersintheirindustry.Just16%ofbusinesseswithgoodconnectivity

saythis.And34%withexcellentconnectivitysaytheiroperationalperformanceisonaparwithindustryleaders;19%withgood

connectivitysaythesame.

3

Introduction

Thelinkbetweenconnectivityandperformance

Figuresshowthosethatindicatetheyareamongtheleadersintheirsector/industry

Goodconnectivity

(Mostlygoodconnectivitybutwithimprovementstobemadeinseveraloperationalareas)

Excellentconnectivity

(Mostlyseamlesswithafewareas–e.g.,individualfunctions,geographies,oroperationalactivities–workingintechnologyanddatasilos)

FinancialperformanceOperationalperformanceCybersecurityperformance

17%difference15%difference16%difference

Connectivityalsoincreasesresilienceandsupports

riskmanagement.Inparticular,remoteconnectivityhelps

organizationstowithstandthegrowingthreatofcyberattacksbyenablingreal-timemonitoring,aswellasbyprovidingarangeofsecurityfeatures.

Thepotentialbenefitsofconnectivitywillincreaseastechnologiesevolve.Therapidaccelerationofartificialintelligence(AI),for

instance,promisestospeedupresponsetimes,especiallyforfrontlineworkers.

Ourresearchshowsthatonly5%ofbusinessessaytheirtechnology

38%

connectivityisseamlessacrosstheirorganization.Thismeans95%haveatleastsomegapstheyneedtoclose–andtheopportunitytoimprovecompetitiveness,reducethethreatofcyberattacks,and

takefulladvantageoftechnologiesincludingARandAI.

34%

33%

Manysaytheirconnectivityisalreadyexcellent.

Fortherest,will“good”begoodenough?

22%

19%

16%

Ourresearchshowsthat

only5%

ofbusinessessaytheirtechnologyconnectivityisseamlessacross

theirorganization

Therealvalueoftechnologyconnectivity

4

Chapter1

Why

connectivity

matters

Thecaseforconnectivity

Howbetterconnectivitycreatesanadvantage

Connectivitydrivescollaborationateverytype

ofbusiness

Sustainabilitybenefits

Poorconnectivitydamagesemployeemorale–

andrecruitment

5

Chapter1

Everybusinessisexpectedtodomorewithlessandimprove

thereturnontechnologyinvestment.Whetherit’safter-salesserviceorproductinnovation,technologyconnectivitycan

helpincreaseefficiencyandimproveperformance.Asdata

andinsightflowseamlesslythroughtheorganization,every

functionhasaccesstotheinformationitneedstotaketherightdecisionquickly.

“Youdefinitelyhaveamoreresponsiveorganization,whenyou

getitworkingright,”saysStefanBaumgart,DirectorProduct

ManagementatTeamViewer.“Youareabsolutelymoreefficient,youaremoreaccurate,andyouhaveafasterresponsetime–

whetherit’stoyourcustomerortotheotherpartsofaprocess.Itcanalsoreducetheemployee’scognitiveload.”

“

Youdefinitelyhave

amoreresponsive

organization,whenyougetitworkingright.”

StefanBaumgart

DirectorProductManagementTeamViewer

Teamviewer

Whyconnectivitymatters

Thecaseforconnectivity

Theglobalchemicalandadhesivescorporation

Henkel

hasintroducedasinglesolutionthatitsIThelpdesk

usestosupportitsemployees’60,000devices

worldwide.Witheachemployeenowconnectedvia

theirdevices,everymemberoftheworkforceisabletoparticipateinthecompany’sdigitaltransformation.

ThegoalistocreateagatedandsecureIT

environmentandempoweremployeestoparticipateinthecompany’sdigitaltransformation.

ThebenefitsincludegreaterproductivityintheITdepartmentandanimmediateincreasein

employeesatisfaction.

Therealvalueoftechnologyconnectivity

6

Chapter1

Therearemultipleexamplesofthebenefitsofconnectivity.

TheUKcompany

BritishSugar

,forinstance,saysaprojecttolink

fourfactoriesusingaprivatetelecommunicationsnetworkhas

improvedefficiency,productivity,andhealthandsafety.Partof

BritishSugar’s“FactoriesoftheFuture”initiative,thenetwork

enablesstaffandmanagerstomonitorallfoursitesfrommobile

devicestogetreal-timeupdatesonwhatishappeningateachone.

Betterconnectivity

maintenance

●

Ourresearchtellsusthatbetterconnectivityalso

supportstalentretention,andimprovesinnovationandpredictivemaintenance.

retention

Talent

Innovation

Predictive

Whyconnectivitymatters

Thebusinessbenefitsoftechconnectivity

Whichofthefollowing,ifany,aretheleadingbusinessbenefitsoftechnologyconnectivityatyourorganization?

31%

Improvedefficiencyandproductivity

26%

Improved

collaborationacrossteamsandfunctions

25%

Improvedlevelsoftalentretention

24%

Improvedpredictivemaintenance

24%

Improvedinnovation

TeamviewerTherealvalueoftechnologyconnectivity7

Chapter1

Howbetterconnectivity

createsanadvantage

Thewaysinwhichconnectivityhelpsbusinessescanbedeceptivelysimple.Smartersoftwareintegration,forinstance,meansthat

staffdonotwastetimecontextswitching.Asinglepointofaccesscanimprovetheexperienceofworkingwithdata.

Technologyconnectivityalsosupportsprocessautomation,whichfreesstafffrommanualandrepetitivetaskssotheycandowork

that’smoremission-criticalandenjoyable.Iforganizationscan

scalesuchautomation,theimpactontheefficiencyandaccuracyofworkcanbesignificant.Theresult?Agreatersenseofemployeeengagementandmeaningful

value

fortheorganization.

Businessescanalsouseconnectedoperationaltechnologies

tobecomemoreefficient.Theabilitytomonitorandkeep

systemsrunning–especiallypower-generationandsophisticatedautomotivesystems–hassignificantcostandtravelimplications.

“Whenyourmachinesandproductionlinesareconnected,you’reconstantlymonitoringtheiroperationalmetrics,”saysMeiDent,TeamViewer’sChiefProductandTechnologyOfficer.

Whyconnectivitymatters

Thismonitoringprovidestheorganizationwiththereal-timedata

thatfuelspredictiveanalyticsmodels.Thesetellthebusinesswhenitneedstocarryoutmaintenance–beforeabreakdowncanstop

production.“Youdon’tneedtosendatechniciantothesiteifyoucanlogintoadeviceremotelytoputsomethingright,”saysDent.

SachaPorges,GlobalDirectorforProgramQualityatGKN

Automotive,saysthatthispredictivemaintenanceisahuge

opportunity.“Let’ssay,forexample,thatyouwanttomonitorthe

temperatureofthebearingsinarobotthatdoesnothavethisasanexistingfacility,”saysPorges.“Youcannowretroactively‘bolton’asensorthatwilluploadinformationintoyourcloud.Youcansetthedesiredoperatingparameterstomonitorthestatusofthebearing

tothenbuildaneffective,predictivemaintenancescheduledirectlybasedonthatdata.”

Therealvalueoftechnologyconnectivity

8

Chapter1

Connectivitydrivescollaborationateverytypeofbusiness

Connectivitycanalsohelpstaffateveryorganizationtoworktogethermoreseamlessly:88%ofbusinessesinoursurvey

agreethatconnectivityincreasescollaborationacrossteamsandfunctions.Thisisn’tonlytrueintheoffice,thoughconnectivity

certainlydoeshelpremoteandhybrid-workingemployeesaccessexpertiseandknowledgewherevertheymaybe.It’salsotrueforpeopleworkinginarangeoffrontlineandoperationalsettings.

“Inthemanufacturingenvironment,machinesarebeingdrivenbyconnected,highlyorchestratedprocesses,”saysStefanBaumgart.“Thereisnoreasonpeoplecan’tbenefitfromthatsamething.”

Collaborationinindustrialsectorsofteninvolvesarangeofexternalsuppliers.Manyorganizationsareusingconnected

applicationstoshareinformationsecurelyandworkcollaboratively

upanddowntheirvaluechains,manyofwhicharegrowingincomplexity.

A

jointproject

betweenBAESystems,DigitalCatapult,Maherandothersuppliersisoneexampleofthatcollaboration.Theprojectlooksathowtoachievea20%reductioninsupplychaincosts

throughimprovedefficienciesusingblockchain,theinternetof

Teamviewer

Whyconnectivitymatters

things,andAItoimproveadditivemanufacturingprocessesforhigh-valueaerospacecomponents.

SachaPorgesoffersanotherexample.GKNisinvestigating

increaseduseofdigitaltwinsfordesignanddevelopmentwork–buildingvirtualversionsofnewprojectsthatcanthenbetested,ratherthanhavingtodependonphysicalprototypes.“Oneofour

Theimpactofdealingwithcustomerissues,suchascomplaints

andafter-salesissues,canbesevere.Accordingtothe

Instituteof

CustomerService

,themonthlycosttoUKbusinessesofdealing

withcustomerissuesis£7.1bn;onaverage,staffarespendingmorethanhalfadayaweekonit.

biggestcustomerseffectivelywants90%ofourdesignvalidationtestingtobeconductedvirtually,”saysPorges.“Ratherthan

buildingaveryexpensivesetofprototypes,wecansimulatetheprototypestoperformthemajorityofthenecessarytestingtominimizecostsandtime.”

The

automotivemanufacturerHymer

,meanwhile,hasworkedwithTeamViewerandSiemensonajointprojecttooptimizeproduct

developmentlifecyclesusingaugmentedrealitytechnology.Hymerstaffcanvisualizevehiclesandtheircomponentsinintricatedetail,whetherornottheyareworkingattheirdesks.

Aswellashelpingtoprovideoperationalreassurance,connectivitycanalsogiveindividualsmoreautonomy.“Fromamanufacturing

standpoint,thinkofanassemblyline,”saysBaumgart.“Ifthereis

anissueandmycellisholdingupthewholeline,everybodysuffersbecauseofmyinefficiency.IfIcanresolveitwithinmyproductiontime,everythingkeepsrunningsmoothly.”

Byhelpingtoresolveproblemsmorequickly,connectivitycanstrengthenrelationships:80%ofbusinessessayconnectivityallowsthemtoimproveinteractionwithcustomersandclients.

Therealvalueoftechnologyconnectivity

80%

ofbusinessessayconnectivityallowsthemtoimproveinteractionwithcustomersandclients

9

Chapter1

Whyconnectivitymatters

Sustainabilitybenefits

Thereisanothercrucialbusinessbenefitofimprovingconnectivity.Ifstaffhavegreaterflexibility,itcanhelporganizationstoachievetheirsustainabilitygoals–manyofwhicharebeing

missed

–and

recruitandretainstaffwhoare

increasinglydetermined

toworkwithmoresustainableorganizations.

Researchsuggeststhatremoteworkingpoliciescanhelp

organizationstoshrinktheircarbonfootprints.Arecentstudy

publishedinthe

ProceedingsoftheNationalAcademyofSciences

foundthatemployeesintheUSwhoswitchedfromworkingon

sitestoworkingfromhomecouldreducetheiremissionsby58%.

Thebiggestsavingscomefromdroppingtheemployee’scommuteandreducingtheorganization’senergyusage.Ourown

research

hasfoundthatTeamViewerusersavoided41milliontonsofCO2

emissionsin2022,mainlybecauseremoteconnectionsreducedtheneedfortravel.

Intheworkplace,connectedsensorshelporganizationstocollectgranulardataabouttheirestate’senergyconsumption–from

officestomanufacturingfacilities.Businessescanusethatdatatomanagetheirenergyusefarmoreeffectively,andtheimpactcanbedramatic.

AprojectinFinlandandSweden

,inwhich365residentialhomesusedsensorstomonitortemperaturesand

predictenergydemand,saved17GWhofconsumedenergy,avoidingmorethan1kTonneofCO2emissions.

Poorconnectivitydamagesemployeemorale–andrecruitment

Businessesinmanysectorsarestrugglingwithlabor

shortagesandrecruitingandretainingstaff.Iftheycannotkeeptheirworkforcehappy,theywilllosethatfight.

Sowhatdostaffwant?

Today’semployeesarelookingforatechnologyexperienceatworkthatisasfrictionlessasitisintheirpersonallives.Sothetechnologytheyusetoworkshouldbeassimpleandseamlessasthetechnologytheyusetoliveandtoplay.Andtheywanttobeabletoworkproductivelyandcollaborativelywhethertheyareworkingremotely,ontheiremployer’spremises,orboth.

Wheretheylacktheskillsandknowledgetomanageanissue,theywanttobeabletosecuresupportfromexpertsinthe

organization,eitherin-personorthrougharemoteconnection.

Ourresearchsuggeststhatorganizationsrecognizethis:

bettertalentretentionisoneofthetopthreebusiness

benefitsofconnectivity.But25%saythataccesstotheirdataandsystemsisaverageorpoorforanyoneworkingoutsideofcompanyfacilities,includingathome.And24%havethesameconcernsaboutstaffworkingatcompanyfacilitiesotherthantheirusualbase.IntheUK,thisisevenhigherforthoseaskedtoratetheirownabilitytoconnect:36%and38%.

36%

ratetheirdataandsystemaccessasaverageorpoor

outsidecompanypremises,evenathome

38%

havethesameconcerns

aboutcompanyfacilities

otherthantheirusualbase

continuedonpage11

TeamviewerTherealvalueoftechnologyconnectivity10

Chapter1Whyconnectivitymatters

Accessingsystemsanddata

●53%

50%

45%

40%

35%

30%

25%

20%

15%

10%

5%

38%

●Australia●Canada●Germany●Japan

UKUS

0

Whenworkingintheirusualworkplace,howwouldyouratetheabilityofallemployeestoaccesstheITsystemsanddatathattheyneed?

46%

43%42%

42%

40%

●37%

31%

35%

30%

●26%

23%

19%

17%

10%

5%

●2%●1%

PoorAverageGoodExcellent

TeamviewerTherealvalueoftechnologyconnectivity

continuedfrompage10

Thistypeofpoorconnectivitymightreducethesebusinesses’abilitytocompeteforthebesttalent.An

Akkodissurvey

of

14,800employeesin25countriesworldwide,forinstance,

foundthat76%ofworkersarelookingfororganizationsthatcanprovidethemwiththerightsystemsandtechnologies.

Youngeremployeesaremorelikelythanotherstochooserolesandemployersaccordingtothetechnologytheywillbeaskedtouse.Thisgoesbeyondofferingflexibleworking.Younger

employeesmightevenprefernottoworkremotely,becausetheyarelesslikelytohavewell-equippedandcomfortable

homestoworkfromandaremorelikelytowanttolearnfrommoreexperiencedcolleagues.

Instead,workersarelookingfortechnologythatmakesiteasytodotheirjobswell.

ResearchfromtheLondonSchoolof

Economics

showsthatGenZandmillennialworkersareless

tolerantoflatencyincommunication,andgetmorefrustratedwithlegacysolutions.

Technologyconnectivitycanalsohelppersonaldevelopmentandknowledgeretention,particularlyinhighlytechnical

industries.“Youmighthaveatechnicianthatreallyknows

theirproductandhowtosolveproblems,”explainsStefan

Baumgart.“Butwhennewengines,likehybrid,arerolledout,theyaretakenoutoftheproductionlinetoretrainsomewhereelse.Instead,youcangivethemthetoolstoaugmenttheir

knowledgeinthemoment;that’swhatreal-timeconnectivityhelpssolve.”

11

Chapter2

Howtobreakdownthe

connectivitybarriers

QuantifiableresultsillustratetheROI

Dataneedsconsistentpractices

Businessesareheldbackbydatailliteracyand

securityconcerns

12

Chapter2

Sobusinessesarebetterconnected.Whatisstoppingthemfromchangingtheirconnectivityfromgoodtoexcellent,andfrom

excellenttoseamless?

Forbusinessesthatcurrentlyhavegoodconnectivitybutwant

tomakeitevenbetter,integrationcanbeaproblem:30%ofthesebusinessessaythedifferentmindsetsandattitudesoftheirpeoplegetinthewayofimprovement.Morethanaquarter,meanwhile,

sayitisdifficulttodemonstratethereturnoninvestment(ROI)inconnectivity,andthisismostlikelytobeaproblemforthefifthofbusinessesthatsaybudgetconstraintsareaproblem.

Thechallengesareslightlydifferentforbusinessesthatcurrentlyhaveexcellentconnectivitybutnowwanttobecomeseamless.

Concernsaboutcybersecurityaretheleadingbarrier.Andtheyaremorelikelytobeworriedabouttheirskillsgaps.Theyalsosaythatpreviousprojectshavefallenshortofexpectations.

Overcomingmanyoftheseproblemswillbeaniterativeprocess,

saysTeamViewer’sMeiDent.“Theearlyadopters,particularly

whenlookingatfrontlineoperations,startwithaproof-of-conceptphasefortheirparticularusecase,”shesays.“Thenthereisa

productivitygainoraqualityimprovementthattheycantaketootherstakeholders.”Individualswithcapacitytoembracenew

technologycanhelpboostmorewidespreadbuy-in.

Teamviewer

Howtobreakdowntheconnectivitybarriers

Quantifiableresults

illustratetheROI

ThisROIstoryisimportant,addsDent:“It’susuallytheinnovationbudgetthatfundstheproofofconcept,butitwon’tfundthe

fullimplementation–thatrequiresaclearandprovablereturnoninvestment.”

Workinginthiswaywillalsohelpwithotherproblems:quantifiableresultswillhelpseniorleaderstoappreciatethebenefitsofgreaterconnectivity.Whenaskedwhoisthebiggestbarriertoimproved

technologyconnectivity,businessesaremostlikelytosaythe

C-suite(42%),whichsuggeststhatmoreneedstobedonetogainthesupportoftheleadership.

Businessesneedtorecognizethat

doingnothinghasitsowncosts

,andthecaseforinvestmentwillbestrongeratorganizationsthathaveanalyzedthosecosts.Accordingto

research

fromDeloitte,

technicaldebthasdirectcosts,includingthecapitalandoperatingexpensesrequiredtomaintainlegacyhardwareandsoftware.Butitalsohasindirectcosts,suchasthegreaterinefficiencyofthese

systems.Addincostssuchastime-to-marketdelaysandinnovationdeficitsthathampercompetitiveness,anditbecomeseasierto

buildabusinesscasetoupgrade.

“Inthisconnectedworkenvironment,ifsomebodyhasaproblem,theycanconnecttoaremoteexpertandsavethetimeittakes

togetaseniorengineertothesite,”saysTeamViewer’sStefan

Baumgart.“Thevalueofgettingasystembackupandrunning

soonerisusuallymanytimesmorethanthecostofasoftware

license,soweseethecostofthesolutionrecoupedthefirsttimeit’sused.”

Thirty-twopercentofbusinessessaythatdigitaltransformation

employeesarethebiggestbarrier,while25%sayITemployees.Soorganizationsalsoneedtogetsupportfromthesecolleagues,whomightbeexpectedtobefacilitatorsratherthanblockers.Itmay

42%

ofbusinesses

identifytheC-suiteasthebiggestbarriertoimprovedtechnologyconnectivity

bethattheyneedhelptofeelmorereassuredinareassuchascybersecurityanddataprotection.

13

Therealvalueoftechnologyconnectivity

Chapter2

Howtobreakdowntheconnectivitybarriers

Thebarrierstogreaterconnectivity

Whatarethebiggestbarrierstoimprovedtechnologyconnectivityacrossyourorganization?

●Overall

●Highestamongthosewithgoodconnectivity

30%

25%

20%

30%

25%

23%

23%

21%

21%

21%

Culturaldifferences

betweendifferentpartsoftheorganization(e.g.,

betweenthosemanagingandusingITandOT)

Concernsaboutcybersecurity

Preferenceamong

markets/functionsfortheirowntechnologysolutions

BudgetconstraintsInabilitytoshowreturn

oninvestment

Highlevelsofskepticism

thatimprovedconnectivityispossible

TeamviewerTherealvalueoftechnologyconnectivity14

Chapter2

Dataneedsconsistentpractices

BetterconnectivityenablesdatatoflowsmoothlythroughoutthebusinessfromonefunctiontoanotherandthroughbothITandOT,whichhelpstheorganizationtomakebetter-informeddecisions.

Butsomecompaniesarenotpursuingtheseopportunitiesbecauseofhowtheyhandleandaccessdata.

Toresolvethis,theyneedtoagreestandardpracticesformanagingdatathroughoutthebusiness:aboutone-thirdaredealingwith

conflictingpractices.Aligningdatamanagementshouldmakeiteasiertocreateasingleversionofthetruth–onesetofdatathat

everyoneuses.Atthemoment,45%ofbusinessesinlogistics,

transport,anddistributionsaythatmultipleversionsofthetruth,basedondifferentsetsofdata,underminetrustininternaldata.

“TheanalogyIalwaysusewithorganizationsisthatitisabitlikelookingatabucketandatwater,”saysCarolineCarruthers,CEOofglobaldataconsultancyCarruthersandJackson.“Technologyisresponsibleforthebucket–formakingsureit’stherightsizeandshapeandmadeoutoftherightmaterial.Thedatateamisresponsibleforwherethewaterinthebucketcomesfromandgoesto–howitgetstotherightplace,whetherit’stheright

purityandsoon.Thosetwothingsmustworktogether.Therearestilltoomanyorganizationscarryingaroundsloppilyfilledbucketsofwater.”

Teamviewer

Howtobreakdowntheconnectivitybarriers

Butbusinessesshouldnotletperfectbecometheenemyofgood.“We’vegotourselvesintoahabitofthinkingweneedallthedata,”

saysCarruthers.“Butsimplerisbetter.WhatistheminimumamountofinformationthatIneedfromyou?Let’sworkon

thatfirst.”

Businessesareheldbackbydatailliteracyandsecurityconcerns

Improvinglevelsofdataliteracythroughoutthebusinesswillallowmoreemployeestotakeadvantageofconnectivity.Ourresearch

suggeststhatsmallerorganizationshavethemosttodohere.

Amongbusinesseswithannualrevenuesof$10m–$50m,40%saymistrustofinternaldatareflectsalackofdataliteracy,butfor

businesseswithsalesofmorethan$10bnayearitdropsto21%.

Strengtheningdatasecurityshouldalsobeapriority.Among

thesmallercompaniesinourresearch,70%sayconcernsabout

securityofdataareholdingbacktheirabilitytoconnectteamsandfunctionsremotely.Morethanhalf(54%)ofthelargestbusinessesinourresearchsaythesame.

Carr