Capgemini-通过下一代质量工程推动ADM服务取得更好的业务成果（英）

Drivingimproved

businessoutcomesforADMservicesthrough

next-genQualityEngineering

WhyasolidQualityEngineeringstrategyisneededfordeliveringbusinessvalue

DeliveringvaluetousersthroughADM

Atatimewhenbusinessesneedtobemoreagile

toresolvebusinesschallenges,ITischanging.Next

generationADMserviceshaverealizedtheneedto

keepupwiththebusiness.Toprovidebetterbusinessoutcomes,includingbettercustomerexperiences,

revenuegrowth,andcostreductions,next-genADMservicesuseneweroperatingmodelslikeDevOps,

productorientatedmodels,andmoderntechnologieslikegenerativeAI(GenAI)andinternetofthings(IoT)with

quickercloudadoption.

ButthisevolutionofITcannotcomeatthecostof

stability.HowcanITandADMservicesexploitemergingtechwithoutsacrificingreliability?Next-genQuality

Engineeringcandeliverreliabilityandstabilitywhileapplicationskeepupwithevolvingtechnology.

2QualityEngineeringinADMservices3

Theroleof

next-gen

Quality

Businessoutcomesaremore

Engineering

achievablewhenthereisasolid

strategyunderpinningthem.Qualityengineeringsupportsthisstrategywithamulti-facetedapproachthatkeepsITfreefromdisruptions.Thisfreesuporganizationstofocuson

thoseoutcomesratherthanworryiftheirITlandscapeishinderingtheirefforts.Someofthewaysnext-genQualityEngineeringdoesthisare:

BusinessAssurance

Abusinessassurancestrategyhas

becomeanintegralpartofstrategicbusinessfunctionsandisimperativetolong-termsuccess.Itencompassesasystematicapproachto

determiningbusinessrisks,includingdevelopingmethodologiesand

approachestoensurethatbusinessoperationprocessesarealignedwithbusinessstandardsandobjectives.

indeliveringbetter

businessoutcomes

Atestingstrategycandriveimproved

businessoutcomesbyembeddingitinthe

ADMlifecycle,however,itmustbealigned

withbusinessobjectivestobeeffective.Valuestreammapping(VSM)willhelpdemonstratethevalueofefficienciesthroughwell-definedtestingmetrics.VSMcanoptimizecontinuous

developmentbyeliminatingallformsofwaste,includingsoftwaredefectsandreworktime.

QualityOrchestrationthroughAgileandDevOps

Mostorganizationstodayhaveadopted

agileprinciples,andDevOpsisrapidly

becomingthenewoperatingmodelof

ADMdelivery.Andso,insteadoftraditionaltestingskills,organizationsareprioritizing

developmentskillsforqualityengineers.Thisensuresexcellentcustomerexperienceandbusinessoutcomes.

Qualityassurancepractices,suchas

automationofthetestlifecycle,end-to-endtestingacrossagileteams,flexibleandeasyprovisioningoftestenvironmentsandtestdata,servicevirtualization,andcontinuousintegration/continuousdevelopment(CI/

CD)aregenerallywellleveragedinagile

programs.ClosecollaborationensuresthesmoothincorporationofqualityengineeringassetsintotheCI/CDpipeline.ModernizingtheQEorganizationtoempowerindividualagileteamstobeself-sufficientisvitalto

successfulintegration.

4QualityEngineeringinADMservices5

buildingandimprovingtestingscope

andenvironment,alongwithimproving

performanceengineering.Next-gen

technologiesareusedfordatagenerationandsynthesis,testautomation,defect

detectionandanalysis,supportingfasterandmoreaccuratebusinessoutcomes.

6QualityEngineeringinADMservices

QualityEngineeringLifecycleAutomation&AIEnablement

AutomatingtheQElifecyclecandeliverseamlessresultsthroughaccelerated

developmentanddeliverythatadherestoqualitybenchmarks.Next-genQEalsofocusesonautomatingtestscriptsandusestechnologyforafasterreturnon

investment.Thebenefitsarenumerous,includingriskreduction,improvedtestefficiency,higherreliability,andreducedlivedefects.

AutomatedQEismaturingwith77%of

clientsinvestinginAIsolutionstodrivethequalitytransformationagenda.However,concernsrelatedtosecurity,privacy,andbiasedoutcomesneedtobeaddressed.

MostAIinvestmentsinQEaretowards

CloudQualityEngineering

Qualityecosystemsareevolvingrapidly,withadecisiveshiftincloudadoptionfortest

environmentsandtheemergenceofsitereliabilityengineering(SRE).Next-genQEenablescloudteamstodeliveranddeployathigherspeeds,withhigherquality.It

alsofacilitatestestingofthelandingzone

provisionedpriortocloudmigrationsand

newimplementations.CloudQEalsoprovidesreadytouseAI-basedframeworkstodeliveracceleratedautomatedrunspostmigrationofapplicationstothecloud.Thisreducestheriskofdefectsmakingitlive.

QualityEngineeringforemergingtechnologies

Theinterconnectedproductlandscape

bringsalevelofcomplexityneverseen

before.Demandingcustomerexperiences,

interoperabilityneeds,regulatorypressures,constantlychangingguidelines,andcyber

threatswarrantamuchmorerigoroustestingfocus.Qualitywillplayacentralrolewhen

thesenewtechnologiesareimplementedinreal-worldusecases,alongwiththeimpactthatemergingtechnologieshaveonqualityengineeringpractices.Hyper-personalizationforuniqueuserexperiencesnecessitates

exhaustivetestingtovalidateallpossible

combinations,whichisimpossibletoachieve.

7

Next-generation

QEinAction:

Delivering

transformativeresults

AtCapgemini,ourADMclientsarealreadyseeingthevaluebeinggeneratedbecauseofnext-genQEimplementation.

AFrenchmultinationalvehiclemanufacturerwasmanaginga

complexlandscapeof2,500applicationsandaninternalresourcesfreeze.Theysoughtatestingservicesprovidertoguidethe

transitionprocess.CapgeminiprovidedQEconsultingservices,

testingassessmenttools,andmaderecommendationsforthebestwayforward.Theteamfocusedonend-to-endbusinessprocessesandmigrationtesting,underpinnedbyAI-basedQEwithzero

touchtesting.Thesolutionresultedinasavingsof€1.7millionin2022,with30%automationcoverageand90%testeffectivenesswithimplementationofdefectpreventionandimprovementplans.

AEuropeanhomegardeningtoolsmanufacturer

neededtorefreshtheircustomer-facing

applicationthatenableduserstoviewthefullcatalogofitemsanddocumentation.Manualtaskswereslowingtherefreshdown.Toreducetimetomarket,theteamupgradedacomplexautomationframeworkandimprovedthe

qualityoftestcases.Newproductsaddedtothecatalogincreasedfrom25%to80%duetoautomationofnearlyallmanualtasks.

Thisresultedinlessthan2%defectleakage,and95%testcoverage,includingAPItests

integrationwiththeappcenter,enablingend-to-endautomation.

Aglobalconsultancyfirmwantedtoembark

onanenterprise-widedigitaltransformation.

Theysoughtaqualityassurancepartnerthat

wouldfacilitatestronggovernance,processes,expertise,andinnovationthroughoutthe

initiative.CapgeminiusedADMnextsolutionstodeliveraunique,fit-for-useSMARTQAplatformpoweredbyCognitiveQATM,whichprovides

intelligentservicecataloging,automation-ledtesting,andinnovation-centricapproaches.Thesolutiondelivered35%savingsdueto

pervasiveautomationwith5%quarteronquartercostoptimizationandincreasedcustomersatisfaction.

8QualityEngineeringinADMservices9

Conclusion

Inconclusion,whileADMserviceprovidersarebringinginnewertechnologiesandoperating

modelstohelpdrivebetterbusinessoutcomesforclients,traditionalQualityEngineeringisnotgoingtocutit.Theembeddingofnext-generationQualityEngineeringacrosstheADMlifecycleisacrucialelementtothedeliveryoflong-termbusinessvaluetotheorganization.

FormoreinformationonhowCapgeminicanhelpembednext-generationQualityEngineeringinyourADMservices,contact