英文道歉信件范文3篇

英文道歉信件范文3篇道歉信是要向对方陈述无法答应的所请所托的原因，对不愿为的事，可声明自己的一贯主张，对不能为的请托，更应陈述理由，说明自己为什么不能为。本文是为大家的英文道歉信件范文，仅供参考。DearSusan,I’mverysorrythatIwasoutwhenyoucametoseemeyesterdayevening.I’mafraidI’dgonetothepubwithsomefriendsanddidn’tgetbackuntil12o’clock.IwishIhadknownyouwereinLuoyangasyoucouldhaveewithus.Itwouldhavebeenagoodintroductiontothenightlife!Anyway,Iwillcallonyouat10o’clockonSaturdaymorningatyourhotel.Wecanhavethedaytogether,ifyouhavenothingelseplanned?I’llshowyousomeoftheplacesofinterestthatyoumaynothaveseen.PleaseletmeknowifyouwillbeavailableonSaturdaymorning.BestwishesChenChengDearMs.Iwasaki,ThankyouforyourpositivementsregardingyourexperiencewhilestayingwiththeWestinShanghai.Attheoutset,pleaseaeptourmostsincereapologiesfortheinconveniencecaused.Kindlyrestassuresthatyourconcernhasbeenwelltakenandmunicatedtoallconcernedforimmediateimprovement.Ms.Iwasaki,aswe’veconductedathoroughinvestigationaboutallpinpointedissuesyouboughtout.Pleaseallowustoexplaintheouteforyourreference.Uponyourarrival,ouragentfailedtolocateyourreservation.Wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.ThereservationforyouandMs.HinakoMutoweremadeearlyNovember,andneverbeendeleted.WeunderstandthatyoumayrequestedtheKingSizeroombutactuallywecouldnotsatisfyyourMr.Cheung,Thankyouagainforgivingusyourfeedbackforitisonlythroughsuchinputfromourvaluecustomersthatweareablecontinuouslyimproveourstandardsofservice.Wehopeyouwillindulgeusonthisoasionandallowustoredeemourselvesbyweleyoubackinthenearfuture.MaytheyearoftheRabbitbringyoujoyandprosperity.YoursSincerely,AlfredZhuangDearMr.ShenWearesorrytolearnoftheunpleasantexperienceyouhadencounteredduringyourlaststaywithusonJun.13-15,1999asincorrectamountwaschargedontoyourVisaCardaount,itshouldbeRMB6787insteadofRMB3887.42.Wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaff'smistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoasionandaeptourmostsincereapologiestoyouinthisrespect.Mr.Shen,attachediscopyofyourhotelbillandamendedVisaCardvoucherwithcorrectamountIndicatedforyourreferenceandperusal.Ifyouhaveanyqueries,pleasedonothesitatetocontactUs.Onceagain,ourmostsincereapologiesandwelookforwardtoopportun