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CONSUMER&
BRANDBrandKPIs
for
soft
drinks:
A&W
in
theUnited
StatesConsumer
Insights
reportOctober2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
5000Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,consumption,loyalty,andmedia
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
A&W’sperformance
inthe
softdrinkmarket.Fieldwork:April-May
2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Forthis
report
“Usage”indicates
the
specific
“Consumption”Sources:
Statista
Consumer
Insights
Global,
asofOctober
202479%
of
A&W
consumers
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket?•A&W’sbrandingresonates
more
withGen
X•A&Wgenerally
appealsto
women
more
than
men•A&Wranksninth
inawareness
withinthesoftdrinkmarket•Thepopularity
ratingof
A&Wis42%•Among
A&Wenthusiasts,31%
fallunderthehigh-income
category•A&Wranksseventh
inconsumption•Consumers
want
theirsoft
drink
brandsto
have•Interms
of
loyalty,A&WisoutsidetheTop10
intheauthenticity,highvalue,and
honesty
/trustworthiness
United
States•A&Whasascore
of
17%
formedia
buzz3Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Awarenessis
the
highest
scoring
KPI
for
A&W
at
87%Brand
profile:
snapshotBrand
performance
of
A&Win
theUnitedStates87%79%42%34%17%AwarenessPopularityUsageLoyaltyBuzz5Notes:Softdrinks
‘awareness’,‘popularity’,
‘consumption’,
‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,246,
all
respondents
(awareness),
n=1,080,
respondents
who
know
the
individual
brand
(popularity),
n=1,080,
respondentswho
know
the
individual
brand
(consumption),
n=363,
respondents
who
have
consumed
the
individual
brand
(loyalty),
n=1,080,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024A&W’s
branding
resonates
morewith
Gen
XBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations36%33%33%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeA&Wbygeneration
versus
theshareof
industryusers
ingeneral,
we
cansee
thatA&Wislikedby12%
ofBaby
boomers
and
33%
of
GenXers,
whereas
thetotalshareof
industryusers
is9%and30%,
respectively.30%25%22%ForMillennials
andGen
Z,
33%
and
22%
feel
positivelytowards
A&W,versus
36%
and
25%.
Socurrently,
forA&W,Gen
Xconnects
most
with
theirbrand
comparedtothe
overall
industryuser.12%9%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestosoftdrinks,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=456,
A&W
enthusiast,
n=1,173,
softdrink
consumersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024A&W
generally
appeals
to
women
morethan
menBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
A&Wshows
thatwomenaremore
likely
to
haveanaffinity
withthe
brandcompared
to
men.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesofconsumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
A&Whasasimilar
proportionof
LGBTQIA+consumers
whencompared
to
theindustryusers
ingeneral.11%10%88%49%51%55%
ofwomen
likeA&Wcompared
to45%
ofmen,
whereas
for
the
overallindustry,51%
of
men
consume
softdrinkscompared
to49%
of
women.55%86%11%
ofA&W
enthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to10%
amongindustryusers
overall.45%Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
softdrinks,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=456,
A&W
enthusiast,n=1,173,
softdrink
consumersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024Among
A&W
enthusiasts,
31%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
andconsumerswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.23%25%Single31%35%18%17%CoupleSingleparentNuclear31%
ofA&W
enthusiastsarefrom
high-income
households.A&W’s
brandisgenerally
enjoyed
morebyconsumers
who
arepartof
amulti-generational
household,
5%
of
A&Wenthusiastshavethiscurrent
livingsituation.10%11%37%21%21%36%29%Multi-generational5%4%15%15%32%ExtendedOther7%8%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
softdrinks,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=456,
A&W
enthusiast,
n=1,173,
softdrink
consumersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024Consumers
want
their
soft
drink
brands
to
have
authenticity,
high
value,
andhonesty
/
trustworthinessBrand
profile:
qualitiesQualitiesconsumerswant
from
soft
drinkbrandsForsoft
drinks,the
topthree
qualitiesconsumers
want
fromabrandareauthenticity,highvalue,and
honesty
/trustworthiness.Authenticity50%Thrill/ExcitementSustainabilityBoldnessCleverness40%30%20%10%0%A&Wconsumers
alsoappreciate
thesekey
attributes,indicating
A&Wexudesthese
qualities.SocialresponsibilityCoolnessThequalitiesthatA&Wenthusiastsareleast
focused
onare
inclusiveness
andexclusivity.ReliabilityExclusivityA&Wshouldwork
onpromoting
socialresponsibility
toconvert
enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
softdrinks,
which
ofthese
aspects
aremostimportant
toyou?”;Multi
Pick;“When
it
comesto
softdrinks,
which
ofthe
following
brands
do
you
like?”;Multi
Pick;“When
it
comes
tosoftdrinks,
which
ofthefollowing
brands
have
youconsumed
in
the
past
12
months?”;
Multi
Pick;Base:n=363,
A&W
consumers’,n=456,
A&W
enthusiast,
n=1,173,
softdrink
consumersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024Among
A&W
fans,
33%
state
that
they
get
excited
about
soft
drink
productsBrand
profile:
attitudesWhat
doconsumersthink
ofsoft
drinksingeneral?52%43%34%33%29%28%23%23%21%20%20%19%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrandsIknow
and
trustIget
excitedaboutsoftdrinkproductsIliketotalkabouttopicsrelating
tosoft
drinksBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
softdrinks
do
youagree
with?”;
Multi
Pick;
“When
it
comes
tosoftdrinks,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=456,
A&W
enthusiast,
n=1,173,
softdrink
consumersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1179%
of
A&W
consumers
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
soft
drinks,theaverage
awarenessof
abrand
intheUnitedStatesis72%.
Awareness
ofA&W,however,
is
at87%.Awareness42%
ofU.S.
soft
drink
consumers
saytheylikeA&W,compared
to
anindustryaverage
brandpopularity
of35%.34%
ofindustryconsumers
intheUnited
Statessaythey
consume
A&W,withtheaverage
consumption
ofabrandat30%.BuzzPopularity79%
ofbrandconsumers
say
theywould
consume
thebrandagain,compared
toanaverage
loyalty
score
of77%.A&Whasbeen
noticed
less
inthe
media
compared
toother
brands,with
a“Buzz”score
of17%
compared
to21%.LoyaltyBrandUsageIndustryaverageSooverall,
the
results
showtheir
performance
tobeabove
average
compared
to
theindustry.12
Notes:Softdrinks
‘awareness’,‘popularity’,
‘consumption’,
‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,246,
all
respondents
(awareness),
n=1,080,
respondents
who
know
the
individual
brand
(popularity),
n=1,080,
respondentswho
know
the
individual
brand
(consumption),
n=363,
respondents
who
have
consumed
the
individual
brand
(loyalty),
n=1,080,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024A&W
ranks
ninth
in
awareness
within
the
soft
drink
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofA&WRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1Coca-ColaSprite95%95%94%93%93%92%92%90%87%85%13%23Pepsi4Mountain
Dew7UP5Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.6Fanta7Dr
PepperSunkistA&W8Outofallrespondents,
87%
were
aware
of
A&W.Thisranksthemninth
compared
toother
brandssurveyedinthismarket.87%N/A9Awareness10Welch's13
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,246,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024The
popularity
rating
of
A&W
is
42%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofA&WRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1Coca-ColaDr
PepperSprite60%52%51%49%45%44%42%42%35%35%2342%4PepsiOutofconsumers
who
knew
thebrand,
42%
saidtheyliked
A&W.
Thisranksthemseventh
compared
toother
brandssurveyed
inthismarket.57UP58%6Mountain
DewA&W78Fanta9Canada
DrySunkistPopularityN/A1014
Notes:“When
it
comesto
softdrinks,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=1,080,
respondents
who
know
the
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024A&W
ranks
seventh
in
consumptionBrand
KPIs
&benchmarking:
consumptionSummaryConsumption
ofA&WRank#
BrandUsage
%61%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeingconsumed,
we
asked
each
respondent:
“Whenitcomes
to
soft
drinks,which
ofthefollowing
brandshaveyou
consumed
inthe
past12
months?”.1Coca-ColaPepsi248%34%3Dr
PepperSprite46%Outofconsumers
who
knew
thebrand,
34%
saidtheyconsumed
A&W.
Thisranksthem
seventh
comparedtootherbrandssurveyed
inthismarket.446%5Mountain
Dew7UP40%637%66%A&W34%78Canada
DryFanta31%931%UsageN/A10Sunkist24%15
Notes:“When
it
comesto
softdrinks,
which
ofthe
following
brands
have
youconsumed
in
the
past
12
months?”;
Multi
Pick;Base:n=1,080,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofOctober
2024In
terms
of
loyalty,
A&W
is
outside
the
Top
10
in
the
United
StatesBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofA&W’sconsumersRank#
BrandLoyalty
%88%Afterascertaining
the
consumption
ofabrandinthelast12
months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablishwhether
abrandisperforming
well
inregard
tocustomer
retention.
Measuring
brandloyaltyestablishes
aclear
feedback
loop
with
customers,providing
valuableinsightsinto
customer
satisfactionandpreferences.
Itis
alsoapowerful
predictor
tohelpguidemarketing
strategies
and
forecast
futuresalesandrevenue
more
accurately.1Dr
PepperMountain
DewCoca-ColaWelch's21%286%386%486%5Sprite85%6Pepsi84%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
soft
drinks,whichof
the
following
brandsareyou
likely
toconsumeagaininthe
future?”.77UP84%8Fanta82%79%9SchweppesCanada
Dry81%Outofrespondents
whohaveconsumed
A&W,79%saidthey
would
consume
the
brandagain.LoyaltyN/A1080%16
Notes:“When
it
comesto
softdrinks,
which
ofthe
following
brands
are
you
likely
to
consume
againin
the
future?”;Multi
Pick;Base:n=363,
respondents
who
have
consumed
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024A&W
has
a
score
of
17%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofA&WRank#
BrandBuzz%51%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1Coca-ColaPepsi17%238%3Mountain
DewDr
Pepper7UP35%Outofconsumers
who
knew
thebrand,
17%
saidtheyhadheardaboutA&Winthe
media.
Thisranksthemtenthcompared
to
other
brandssurveyed
inthismarket.434%527%6Sprite24%7BlueSkyCanada
DryFanta24%820%83%918%BuzzN/A10A&W17%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=1,080,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowthopportunities.•
Identifyandunderstandyourcoreaudiences•
TrackbrandKPIs•
Analyzecomp
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