凯捷Capgemini2026多年期AI优势构建未来就绪型企业研究报

ReseaΓchbΓiefCapgeminiResearchInstitute2026Themulti-yearAIadvantageBuildingtheenterpriseoftomorrow.AIisastrategicimperativeregardlessofmarketsentiment02Researchmethodology07

Enterprise-wideAIadoptionisanewdiscipline,and

theplaybookisstill

evolving04AIisnowacrosstheorganization03ReimaginingtheAI-augmentedenterprise06TableofcontentsWhyleadersneedto

focusonhuman-AIchemistry

andtrustResearchbrief-CapgeminiResearchInstitute2026

Themulti-yearAIadvantage:Buildingtheenterpriseoftomorrow|2Executive

summary0501Research

briefStreamlined,data-centricpublicationswith

aconciseand

visualpresentation:•

5,000words•

Shortsurveys•

Executivequotes•QuickoverviewofrecommendationsExecutivesummaΓyAIis

a

strategicimperativeregardlessofmarketsentimentAIisnowacrossthe

organizationEnterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseReseaΓchmethodologyThispublicationispartofourresearchbriefseriesOurflagship

journalwithcuratedcontent

fromCXOs,policymakers,Nobellaureates,

topacademics,andstartups:•ExecutiveandCXOinterviews•

Multi-perspectiveessays•

Intographicsandvisualsummaries•TrendoverviewsLong-formpublicationswithdetailed

actionablerecommendations:•

10,000to15,000words•

In-depth

global

surveys•

15–30focusinterviewsofseniorexecutives

sharingbestpractices•

DetailedrecommendationsResearchbrief-CapgeminiResearchInstitute2026

Themulti-yearAIadvantage:Buildingtheenterpriseoftomorrow|3Journal-Conversationsfor

tomorrowEnterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingAIis

a

strategicimperativeregardlessofmarketsentimentWhyleadersneedtofocuson

human-AIchemistry

andtrustResearchreportReimaginingtheAI-augmentedenterpriseAIisnowacrossthe

organizationReseaΓchmethodologyExecutive

summaΓyThisreportisdesignedforseniorleaders

whoareshapingtheirorganization’sAIagendaandresponsibleforturningambitionintomeasurableimpact.Itexamines

howorganizationsacrossindustries

view

AItoday,

withafocusonreadiness,scalingstrategies,

andlong-term

valuecreationratherthan

short-termexperimentation.TheinsightsareespeciallyrelevantforCEOs,CXOs,andsenior

executives

indata,technology,strategy,finance,

andoperations

whoarenavigatingcriticaldecisionsabout

wheretoplacebets,howtoscaleresponsibly,

andhowtobalancenear-termresults

withlong-termtransformation.

Thereporthighlights

whatdistinguishes

organizationsthataremovingbeyond

pilotstosustained

AIimpact.Whoshouldreadthisreportandwhy?Readers

willgainpracticalguidanceonaccelerating

AIadoption,building

trust,andeffectivehuman

AIcollaboration,andreshaping

waysofworkingtounlockenterprise-wide

value.

Thefindingsarebasedonaglobalsurveyof1,505seniorleadersatdirectorlevelandaboveacross15

countriesandconclude

withactionablerecommendationstohelpleaders

advancetheir

AI

journeys.ExecutivesummaΓyAIis

a

strategicimperativeregardlessofmarketsentimentAIisnowacrossthe

organizationEnterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseReseaΓchmethodologyResearchbrief-CapgeminiResearchInstitute2026

Themulti-yearAIadvantage:Buildingtheenterpriseoftomorrow|4Enterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingAIis

a

strategicimperativeregardlessofmarketsentimentWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseAIisnowacrossthe

organizationReseaΓchmethodologyExecutive

summaΓyExecutivesummaryAIisnowacrossthe

organizationEnterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseReseaΓchmethodology01Researchbrief-CapgeminiResearchInstitute2026

Themulti-yearAIadvantage:Buildingtheenterpriseoftomorrow|5Enterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingAIis

a

strategicimperativeregardlessofmarketsentimentAIis

a

strategicimperativeregardlessofmarketsentimentWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseAIisnowacrossthe

organizationReseaΓchmethodologyExecutive

summaΓyExecutive

summaΓyLeadersacrossindustriesincreasingly

view

AIasalong-termstrategicimperativeratherthanadiscretionaryorexperimentaltechnology.Oursurveyshowsthat,despiteshort-termuncertainty,confidenceremainshighin

AI’sabilitytodelivertransformativeimpact.

AIhascrossedacriticalthreshold:forCEOsandCXOs,thequestionisnolonger

whethertopursue

AI,buthowtoembeditintothefabricoftheenterprise.

Asaresult,organizationsareacceleratinginvestmentstobuild

AIasalong-termoperatingcapability,

withmorethanhalfoforganizationscommittingtosustained,multi-yearinvestmenthorizons.

Thisapproachreflectsthebeliefthatconsistent,long-terminvestmentin

AIbuildscumulativebenefitssuchasdeepercapabilities,strongerdatafoundations,andacceleratedinnovationthatlateadopters

willstruggletoreplicate.Organizationsarealsoseenbalancinglong-term

vision

withnear-termpriorities.Leadersarepursuingtacticalinitiativesthatdeliverquickreturns

whileconsolidatingprogramsaroundhigh-valueareas.Evenintheeventofan

AI

winter(aglobaldeclinein

AIoptimism),mostexpectcontinuedinvestmentincorecapabilitiesand

AI-driventransformation,

withorganizationsshiftingfocustowardproven,scalableareasratherthanexperimentalprojects.AIbudgetsarealsosettorise.Onaverage,organizationsgloballyexpecttoallocate5%oftheirannualbusinessbudgetto

AIinitiativesin2026,upfrom3%in2025.

Atthesametime,leadersrecognizethestakes:failingtoscale

AIasquicklyascompetitorscouldmeanmissedopportunitiesandloststrategicadvantage.Overthenext12months,organizationsaimtoaccelerateinvestmentsininfrastructure,data,governance,and

workforceupskilling,layingastrongfoundationforsustainable

AIadoptionandimpact.Further,

AIisemergingasastrategicengineforenterprisegrowth,andefficiencydeliveringbusiness

valuebeyondproductivitygains.Organizationsgloballyareprioritizing

AIinvestmentsinfunctions

with

well-definedprocessesandmeasurableoutcomes.Oursurveyshowsthatmorethanhalfplantoconcentrate

AIinvestmentsinfunctionssuchassalesandmarketing,as

wellasIToperations.Inadditiontotraditionalmachine-learningapproaches,organizationsarealsoexploringphysical

AIandotheremerging

AItechnologies.Gen

AIhascrossedthethresholdfrompilotstoscaleduse,

with38%oforganizationsalreadyoperationalizingGen

AIacrosstheirbusinesses.

Agentic

AIsystems(AIagents

withvaryinglevelsofautonomyandhumanoversight,capableofsupportingdecision-making)aregainingtraction,

withsixintenorganizationscurrentlyexploringtheirapplications.Similarly,edge

AIisdrawinginmoreinterest,

withnearlyhalfoforganizationsreportinglimitedorfulldeploymentacrossfunctions

andlocations.Organizationsfaceakeydecision:Shouldtheybuild

AIcapabilitiesin-houseorbuythemexternally?Theprevalent

AIapproachemphasizesbuilding

AIapplicationsandcapabilities

wheretheycreatedifferentiation,buyingcommercial

AItoolsandplatforms

wheretheyaccelerateprogress,andorchestratingproprietary

valueontopofcommoditymodels.Off-the-shelfofferingsareaccessibleandcost-effective,

whilein-housedevelopmentisbestforunique,customized,orsensitiveusecases.•

Around40%oforganizationspurchasecommercialoroff-the-shelf

AIsolutions.•31%primarilybuildcapabilitiesinternally.ExecutivesummaΓyAIis

a

strategicimperativeregardlessofmarketsentimentAIisnowacrossthe

organizationEnterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseReseaΓchmethodology AI

is

a

strategic

imperative

regardless

of

market

sentiment AI

is

now

across

the

organizationExecutivesummaryResearchbrief-CapgeminiResearchInstitute2026

Themulti-yearAIadvantage:Buildingtheenterpriseoftomorrow|6Enterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingAIis

a

strategicimperativeregardlessofmarketsentimentWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseAIisnowacrossthe

organizationReseaΓchmethodologyExecutive

summaΓyWith

AIaugmentingprocessesandautomatingroutinetasks,human

judgement,accountability,anddecisionownershipremaincentral.Human–AIchemistryreferstodesigning

AIsystems

wherehumansretaincontrolovercriticaldecisions,guideAIbehavior,andintervene

whenneeded–ensuringaccountabilityas

AItakesonagreaterscope.

Thiscollaborationisalreadydrivingefficiencyandproductivity,buttrustinthishuman-ledmodelisessentialtounlockingfull

value.Organizationsarebeginningtooperationalizethisapproach:•66%confirmthathuman–AIcollaborationhasledtomeasurableimprovementsinproductivityanddecisionquality,•59%reportthatemployeesfeelempoweredtouse

AIintheirdailywork,

•48%mentionthattheirorganizationhasclearlydefinedrolesandresponsibilitiesforhumansand

AIsystemstoworktogethereffectivelyToprepareforan

AI-enabledfuture,organizationsarereimaginingthefutureofworkanddrivingaculturalshiftthatgoesbeyondtraditionaltraining.Manyarerethinkingcriticalskills,sixintenorganizationsareredefiningrequiredskillsetsacrossrolestoalign

with

AIadoption,and64%areactivelyenhancinghuman–AIcollaboration.

Additionally,abouthalfarefocusingonspecializedareassuchas

AImodelevaluationandethicaldecision-makingtofostertruehuman–AIsynergy.AIisnotreplacinghumans.Rather,itisamplifyingandsupportingtheircapabilities.Organizationsthatinvestinbothtechnologyandskilldevelopment

willleadinproductivityandinnovation.Toscale

AIeffectivelyandsustainably,organizationsmustfocusonfourstrategicimperatives:•

Strengthen

AIessentialstounlockenterprise-wideintelligence:Buildthefoundationalenginefororganization-wideaccessand

valuegeneration•

Advance

AIreadinessthroughgovernance,alignment,andstrategicguardrails:Ensure

AIissecure,resilient,andstrategicallyalignedasadoption

accelerates•Buildhuman-AIchemistryasacoreorganizational

capability:Enableseamless,intuitive,andhigh-trustcollaborationbetweenhumansand

AI•Scale

AIvaluebybalancing“TransformNow”and“Build

Tomorrow”:Deliveroperationalefficiency

todaywhilebuildingenginesfortomorrow’sreinvention.ExecutivesummaΓyAIis

a

strategicimperativeregardlessofmarketsentimentAIisnowacrossthe

organizationEnterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseReseaΓchmethodologyAsorganizationsmovefrompilotstagetoscaling,accelerating

AIadoptiondemandsasystematicapproachanddisciplinedexecution.Organizationsareexploringmultiplemodelsforenterprise-wideadoption,andstrongexecutivesponsorshipis

widelyregardedasthemosteffectivecatalyst(67%).Otherkeyenablersincludeexternalpartnerships(59%),regulatoryclarityandethicalframeworks(53%),

workforceupskilling(53%),robustgovernance(53%),andscalabledatainfrastructure(51%).Measuring

AIsuccessisalsoevolvingbeyondReturnonInvestment(ROI)toincludemetricssuchasrevenuegrowth,marketshareimpact,andcompetitivepositioning.Datasovereigntyisemergingasacriticalpriorityamidbroadmacroeconomicandgeopoliticalshifts.54%nowprioritizedatasovereignty,ensuringthatsensitiveorregulateddataremainsundertheircontrol,even

whenused

withexternal

AImodelsorplatforms.Buildingonthis,

AIsovereigntyisgainingimportanceasorganizationsseekgreatercontroloverthemodelsshapingcriticalbusinessdecisions.ExecutivesummaryResearchbrief-CapgeminiResearchInstitute2026

Themulti-yearAIadvantage:Buildingtheenterpriseoftomorrow|7Enterprise-wide

AI

adoption

is

a

newdiscipline,andtheplaybookisstillevolvingDataand

AIsovereigntyareemergingasa

newstrategicimperativeWhy

leaders

need

to

focus

on

human-AI

chemistryandtrustRecommendations-ReimaginingtheAI-augmentedenterpriseEnterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingAIis

a

strategicimperativeregardlessofmarketsentimentWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseAIisnowacrossthe

organizationReseaΓchmethodologyExecutive

summaΓyKeydefinitionsInthisresearch,whenwerefertoartificialintelligence(AI),wemeanthefullrangeoftechnologiesthatenablemachinesto

learn,reason,andmakedecisions–eitherbyanalyzingdata,generatingcontent,ortakingautonomousactions.We

use

AI

as

a

collective

term

to

reflect

the

full

spectrum

of

capabilities.This

includes,but

is

not

limited

to:ExecutivesummaΓyAIis

a

strategicimperativeregardlessofmarketsentimentAIisnowacrossthe

organizationEnterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseReseaΓchmethodologyEdgeAIThedeploymentof

AIalgorithmsandmodelsdirectlyonedgedevicessuchasIoTsensors,cameras,smartphones,

industrialmachinery,orautonomoussystems,ratherthanrelyingoncentralizedcloudserversforprocessing.This

approachcombinesedgecomputing(processingdataclosetowhereitisgenerated)with

AIcapabilities,enabling

real-time

data

analysis

and

decision-making

locally.Agentic

AIThedeploymentof

AIagentsinareal-worldenvironmentwhereagents

candetectsignals,planandreason,makeautonomousdecisions,andachievesetgoalsindependentlywithouthumanintervention—such

asadjustingmanufacturingprocesses

in

real

time

or

planning

and

executing

labexperiments.GenerativeAI(GenAI)Asubsetof

AIthatharnessesthepowerofextremelylargemodels

andmassivescalingofdataandcomputingpowertogeneratenew

contentbasedonpatternsanddataithaslearnedfrom,including

text,image,video,audio,andcode.Machinelearning(ML)Systemsthatlearnfromdatatomake

predictionsoridentifypatterns.Researchbrief-CapgeminiResearchInstitute2026

Themulti-yearAIadvantage:Buildingtheenterpriseoftomorrow|8Enterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingAIis

a

strategicimperativeregardlessofmarketsentimentWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseAIisnowacrossthe

organizationReseaΓchmethodologyExecutive

summaΓyAIisa

strategic

imperativeregardless

ofmarket

sentiment02Researchbrief-CapgeminiResearchInstitute2026

Themulti-yearAIadvantage:Buildingtheenterpriseoftomorrow|9Enterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingEnterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingAIisa

stΓategic

impeΓativeΓegaΓdlessofmaΓketsentimentAIis

a

strategicimperativeregardlessofmarketsentimentWhyleadersneedtofocuson

human-AIchemistry

andtrustWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseReimaginingtheAI-augmentedenterpriseAI

is

now

acrossthe

organizationAI

is

now

acrossthe

organizationReseaΓchmethodologyReseaΓchmethodologyExecutive

summaΓyExecutive

summaΓy53%oforganizationsview

AIas

along-termcapabilitytool,witha5+yearinvestmenthorizonthatwill

embedintelligenceacrossfunctions.Despiteshorttermuncertaintyandearly-stagechallenges,organizations

view

AIasfoundationalforcompetitiveness,future-proofing,and

long-term

valuecreation.All

sectorsMediaAerospaceDefenseAutomotiveIndustrialmanufacturingUtilitiesLife

sciencesandhealthcare59%

59%

57%

57%

56%

55%

55%

54%

53%

PublicsectorInsuranceConsumerproducts

BankingandRetailmanufacturing

capitalmarkets52%AIPercentageoforganizationswhobelieveAIwillhavelong-termtransformational

impactontheirorganizationdespiteshort-termuncertainty,byindustry75%ExecutivesummaΓyAIisa

stΓategic

impeΓativeΓegaΓdlessofmaΓketsentimentAIisnowacrossthe

organizationEnterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseReseaΓchmethodology68%61%

61%

60%57%High

TechEnergy

TelecomAIiscoretolong-termtransformation

–embeddingintelligenceacrossfunctionsMorethanhalfoforganizationsbelievethat,

willhavelong-termtransformationalimpactResearchbrief-CapgeminiResearchInstitute2026

Themulti-yearAIadvantage:Buildingtheenterpriseoftomorrow|10Source:CapgeminiResearchInstitute,

AIadoptionsurvey,November

2025,N=1,205organizations.despiteshort-termuncertainty,Source:CapgeminiResearchInstitute,

AIadoptionsurvey,November2025,N=1,205organizations.Enterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingAIis

a

strategicimperativeregardlessofmarketsentimentWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterprise本报告来源于三个皮匠报告站（）,由用户Id:619989下载,文档Id:1052729,下载日期:2026-01-19AIisnowacrossthe

organizationReseaΓchmethodologyExecutive

summaΓy"Ithink

you're

goingtohearthis

fromlotsof

companiesandlotsof

industriesthat

peoplearevery

focused

ontakingadvantageof

thisaccelerationin[AI]technologytoreallyallow

automation,efficiencyandtherefore,investment.

Thisisoneof

thereasonswhy

we'reoptimisticaboutthe

forward:the

productivity

gainsintheeconomy

fromenterprisesare

goingtobevery

meaningfuloverthe

next

few

years,and

thatcreatesa

good

tailwind

thatwillbalance

other

macro

factorsthat

mayor

may

notcomeintoplay.”,Enterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseReseaΓchmethodologyResearchbrief-CapgeminiResearchInstitute2026

Themulti-yearAIadvantage:Buildingtheenterpriseoftomorrow|,,DavidSolomonCEO,GoldmanSachsExecutive

AIisa

stΓategicimpeΓativesummaΓyΓegaΓdlessofmaΓketsentimentEnterprise-wide

AIadoptionis

anewdiscipline,

andtheplaybookisstill

evolvingAIis

a

strategicimperativeregardlessofmarketsentimentWhyleadersneedtofocuson

human-AIchemistry

andtrustReimaginingtheAI-augmentedenterpriseAI

is

now

acrossthe

organizationAI

is

now

acrossthe

organizationReseaΓchmethodologyExecutive

summaΓyOrganizationsplantosustaininvestmentsin

AI,evenduringapotential

AI

winterHow

is

your

organization

preparing

to

navigate

a

potential

AI

winter,

where

global

optimism

around

AI

could

decline

over

thenext2–3

years?"AI

iscreating

winnersandlosers.Ineverysector,arelatively

smallcircleof

major

players

shapethecompetitivelandscape.Andwedon’t

expect

successtobesharedevenly,asif

eachwouldclaimanequal

shareof

opportunity.Far

fromit.Advantagewillconcentrate,andthegainswill

flow

disproportionatelytothoseable

toharness

AI

mosteffectively.”2ExecutivesummaΓyAIisa

stΓategic

impeΓativeΓegaΓdlessofmaΓketsentimentAI

isnow

acrossthe

organizationEnterprise-wide

AI

adoption

is

anew

discipline,

andtheplaybookis

still

evolvingWhyleadersneed

to

focus

onhuman-AI

chemistry

andtrustReimaginingtheAI-augmented

enterpriseReseaΓchmethodologyOrganizations

arenow

willingto

disassociatethemselvesfrom

concernsaround

AI

winter,

given

the

benefits

they

are

seeing

and

the

risk

of

losingcompetitive

advantagebynotmovingfast.BrookSelassie,vicepresidentof

AIandBusinessGrowthStrategiesatGartner,explainsthefearofmissing

out

among

organizationshespoketo.Henotes:Shift

focus

tofoundational

capabilities(e.g.,

data,

infrastructure)Prioritize

high-impact,

low-costAI

initiativesReassess

AI

portfolio

for

cost-effectiveness

and

strategic

alignmentPreserve

core

talent

and

knowledge

for

future

resurgenceResearch

brief

-Capgemini

Research

Institute2026The

multi-year

AI

advantage:Building

the

enterprise

of

tomorrow|

12Source:CapgeminiResearchInstitute,

AI

adoption

survey,November2025,N

=1,505

organizations.Enterprise-wide

AI

adoption

is

anew

discipline,

andtheplaybookis

still

evolvingAI

is

a

strategic

imperativeregardlessofmarket

sentimentWhyleadersneed

to

focus

onhuman-AI

chemistry

andtrustReimaginingtheAI-augmented

enterpriseAI

isnow

acrossthe

organizationReseaΓchmethodologyExecutive

summaΓy80%72%57%64%AIinvestmentshavenowbecome

morestrategicandfocused.64%oforganizationssaytheyhavestartedpausing

lower-value

AIprojectstoredirecttheirefforts

towardhigh-impactareas.63%oforganizationsexpecttorationalizeorconsolidatetheir

AIinitiativesoverthenext

year

toconcentrateontheirresourceswher