2026年人工智能与人类生活：从尝鲜到依赖研究报告（英）

Go-gleIPSOS

Fromexperimentaltoessential

ThirdannualglobalreportfromGoogleandIpsos

January2026

Page2OurlifewithAI.

Foreword.

In2025,peoplemovedpastexperimentationand

embracedAIintheireverydaylives.Thisshiftfrom

exploringwithAItoregularlyusingitasahelpfultoolisprofound:peoplenowuseAInotonlytoexplore

whatitcando,buttosupportthemintheirownlives,bothpersonallyandprofessionally.

Forthethirdyearinarow,Googlepartnered

withIpsos—conducting21,000interviewsacross21countries—tocontinuetounderstandpublic

attitudestowardAI.Forthefirsttime,ourdata

showsthattheworldhasdecisivelycrossedthe

adoptionthreshold—withmajoritiesofthepopulationacrossallbutafewcountriesreportingusinganAI

chatbot.AIisnolongerafuturisticcuriosity;itisanessentialtoolrelieduponbypeopleworldwide.

In

2023

,peoplenavigatedcuriosityanduncertaintyaroundAIfollowingtheemergenceofLarge

LanguageModels(LLMs)andchatbots.

In

2024

,AIunlockednewbenefitsforsociety,fromimprovingfloodforecastingtofinishingsentences.

In2025,peopleembracedAIintheireverydaylivesandexperiencedthebenefitsofAIfirsthand.Now:

•InterestinlearningmoreaboutAIhasgrown

•UsingAItosupportlearninghasemergedasanewtopAIusecase

•PeopleareusingAItoplan,makedecisions,andadvancetheircareers

•Morepeoplebelievesociety,workers,andpeoplelikethemwillbenefitfromAI

Aswithanynewtechnology,peoplehaveconcerns

aboutAI—includingrealworriesaboutAI’simpactonworkersandconcernsaboutAIinthehandsofbad

actors.MorepessimisticattitudesarepronouncedintheWest(particularlyintheUnitedStatesandCanadaandinsomeEuropeancountries),butglobally,

excitementaboutAIcontinuestooutweighconcernsaboutpotentialrisks.

TheglobalpubliccontinuestolooktogovernmentstosafelymaximizeAI’sbenefitsforindividualsand

society.Trustinbothgovernmentsandtechnology

companiestoresponsiblydevelopAIishigh—and

consistentyearoveryear.Aswelookaheadto

anotherexcitingyearwithAI,wehopethisreportcan

continuetocontributetoconversationsaboutAI’s

valueforsocietyandindividualsandtheimportanceofworkingtogethertosafelyadvanceAIinnovation.

GOgleIlpsos

Page3OurlifewithAI.

Contents.

1

Helpfulnessinthe

handsofmorepeople.

MorepeopleareusingAIandthe

technologyispenetratingintopeople’slivesmorethaneverbefore.

2

LifelonglearningpoweredbyAI.

Teachers,students,andparentsaresuperusersofAIandthemostbullishonAI’sbenefitsforeducation.

3

Experiencingis(still)believing.

CountriesandpeoplewhouseAImorearethemostoptimisticaboutAI’spotential.

4

AI’simpact.

WhileperceptionsofhowAIwillimpactpeoplehaveimproved,thepublichasconcernsaboutAI’simpactonworkers.

5

Innovatingresponsibly—together.

ThepublictrustsgovernmentsandAIcompaniesandexpectsthemtoworktogethertoservecitizens.

In2025,AIcrossedtheadoptionthreshold,

withmajoritiesoftheglobalpublicreporinghavingusedanAItoolorchatbot.

Page4OurlifewithAI.

Helpfulnessinthehandsofmorepeople.

Googlelpsos

Page5Helpfulnessinthehandsofmorepeople.

Practicalpower.

In2024,mostpeoplelookedtoAIforentertainmentorexploration.In2025,peoplestartedusingAImoreasapracticaltool.AIsupportedlearninganddeep

understanding(74%ofAIusersoverall),savingtime(65%),andevenfindingtherightwordstonavigateatoughsituation(64%).Morethanhalf(52%)ofusershavenowusedAItoassistintheirdailylives,anda

notinsignificant4in10haveusedAItoexploreanewbusinessventureorcareerchange(42%)ortohelp

navigateamajorlifeeventordecision(40%).

AIisnowahelpfulandmeaningfulpartoflife—whetherpeopleuseitformealplanningor

generatingtheperfectinvitationforachild’sbirthdayparty.

GOgleIlpsos

HowAIapplicationswereusedinthepast12months

74%

35%

56%

55%

53%

52%

42%

40%

70%

66%

65%

64%

63%

59%

Tohelpyoulearnsomethingneworunderstandacomplextopic

ToassistwithyourworkForentertainmentorexploration

Tohelpyousavetimeonataskorproject

Tohelpyoufindtherightwordsorframingtousewhencommunicatingwithothers

Tohelpyouimproveyourworkonataskorproject

Togeneratemedia,includingvideos,images,oraudiosummaries

Foradvicedealingwithapersonalorprofessionalproblem

Toassistwithlearningorschoolwork

Toassistwithpersonalcommunications

Fordailylifetasks,likeplanningtrips,meals,orworkoutroutines

Tohelpyouexplorestartingabusiness,makingmoremoney,orchangingcareers

Tohelpyounavigateamajorlifeeventordecision

Forcompanionshiporsupport,includingmentalhealthsupport

0%80%

Base:usedAIinthelast12months..“Q.HaveyouusedanAIapplicationinthelasttwelvemonthsforthefollowing?”

33%

Googlelpsos

Page6Helpfulnessinthehandsofmorepeople.

Adoptionascending.

UsageofandinterestinAIhasincreasedsincewe

begantrackingin2023.Twothirdsoftheglobal

public(66%)nowsaystheyhaveusedanAItool.Since2023,self-reportedchatbotusagehasjumped24

points—from38%to62%oftheglobalpublic.*

About1in5adults(21%)saytheyuseAI“alot”intheirworkorlife.Outsideofthiscoregroupofveryregularusers,thereisrealappetitetolearnanddomore:overthree-quartersoftheglobalpublic(77%)areinterestedinlearningmoreaboutAI,upfrom68%in2023.

AIadoption

70%

48%

38%

0%

202320242025

UsedanAIchatbot62%(2023-2025)

UsedanAItoolorAIapplication(2025)

66%

*Questionwordingandcountriesincludedhavevariedfrom2023to2025.Seemethodologysectionforcountrydetails.

Base:allrespondents.“Q.Inthelasttwelvemonths,haveyouusedgenerativeAItoolslikeChatGPT,Gemini,orClaude,orusedAItogenerateimages,video,oraudio?”2023questionwording:Inthelasttwelvemonths,haveyouusedanAIapplication(suchasChatGPT,Gemini,orClaude)?

2024questionwording:Inthelasttwelvemonths,haveyouusedanyofthefollowing?[AnAIapplicationsuchasChatGPTorBard]

Base:allrespondents.“Q.Inthelasttwelvemonths,haveyouusedanAItoolorapplication?”

Googlelpsos

Page7Helpfulnessinthehandsofmorepeople.

Whohas

adoptedAI?

AIadopters(62%overallhaveusedachatbotinthelastyear)aremorelikelytobeunder35(79%),highereducated(75%),parents(74%),andhavehigher

householdincomes(68%).Students18+(79%)andteachers(80%)useAImorethanthepublicoverall.

Thosewhohaven’tusedchatbots(33%overall)tendtobeBabyBoomers(58%haveneverusedanAI

chatbot)andpeoplewhoarenotcurrentlypartoftheworkforce(45%).Relativetothegeneralpublic,non-usersarealsoslightlymorelikelytohavelowereducationalattainment(37%)andlowerhouseholdincome(also37%).

Notably,thegendergapinAIusageappearstobe

smoothingout:64%ofmenhaveusedAIchatbotsinthelastyear,comparedto61%ofwomen(therewasa10-pointgendergapinusageinboth2023and2024).

Male

Female

Baby

Boomer

GenX

Millennial

GenZ

Higher

education

Lower

education

Employed

Not

employed

Higher

HHincome

Lower

HHincome

KidsinHH

okidsinHH

N

AIusebydemographic

74%

70%

68%

62%overal58%

52%

48%

34%

0%

75%

57%

74%

60%

64%

61%

80%

82%

l

Base:allrespondents.“Q.Inthelasttwelvemonths,haveyouusedgenerativeAItoolslikeChatGPT,Gemini,orClaude,orusedAItogenerateimages,video,oraudio?”

Page8OurlifewithAI.

Lifelong

learning

poweredbyAI.

Googlelpsos

Page9LifelonglearningpoweredbyAI.

Thenewsuperusers.

Students,teachers,andparentsseerealvalueinAI.TheyuseAIathigherratesthantheoverallpublicandhaveemergedas2025’sAI“superusers.”

Students:85%ofstudents18+areusingAItools.Studentsuseittohelpwithschoolwork(83%ofstudentusers),understandcomplextopics(78%),manageday-to-daylifetasksliketrips,meals,orworkouts(54%),andmakedecisions(42%).

Teachers:81%ofteachersreportusingAItools,farsurpassingtheglobalaverage(66%oftheglobalpublicreportsusinganAItool).Someofeducators’

topusesforAIarelearningsomethingneworunderstandingacomplextopic(77%ofteacherusers)andsavingtime(75%).

Parents:76%ofparentssaytheyuseAItools,

especiallytolearnsomethingnew(77%ofparent

users)ortoassistwithwork(73%).Nearlyhalf(49%)ofparentsreportusingAItoexplorechangingcareers,makingmoremoney,orstartinganewbusiness.

Mostimportantly,ratherthanfearingcognitive

decline,teachers,students,andparentsbelieveAIishavingapositiveimpactonhowwelearn.

GOgleIlpsos

Perceivedpositiveimpactonthewaywelearn

68%

totalpositiveimpactaccordingtostudents

totalpositiveimpactaccordingtoteachers

73%

77%

totalpositiveimpactaccordingtoparents

Base:parents,students,teacherswhohaveusedAI.“Q.Howmuchofanimpact,ifany,doyouthinkAIiscurrentlyhavingonthefollowing?[Thewaywelearn]”

Googlelpsos

Page10LifelonglearningpoweredbyAI.

ThepublicseesAIasa

netpositiveforeducation.

AIisseenasavalue-addforindividuallearners—

twothirdsoftheglobalpublicfeelAIishavinga

positiveimpactonthewayweaccessinformation(66%positive)andonthewaywelearn(65%).EvenincountriesliketheUnitedStates,whereattitudesaboutAIarethemostnegative,peoplesayAIis

havingapositiveimpactonaccesstoinformation(55%positive/22%negative)andlearning(45%positive/30%negative).

UsingAIforeducationisalsoseenasanetbenefit

forsociety:thepublicbelievesprimaryandsecondary

students(70%likelytobenefitglobally),universitystudents(79%),andeducators(75%)arelikelytobenefitfromAI.ThisistrueintheUnitedStates,

Canada,andEuropeandevenmorepronouncedintheAsia-Pacificregionandinemergingmarkets.

Despitethesebenefitsforindividualsandsociety,manyhaveconcernsthatAIcoulderodecritical

thinkingandreduceteachingquality.Teachers,

however,believeAIwillimprovestudentoutcomes(63%improve/37%worsen)andimproveteachingquality(67%improve/33%worsen).

LikelihoodofbenefittingfromAI

EducatorsUniversitystudentsPrimaryandsecondarystudents

65%

63%

53%

U.S.&Canada

64%70%

Europe75%

86%87%

82%Emerging

79%

71%

77%

Asia-Pacific

Base:allrespondents.“Q.Belowisalistofgroups.Foreach,pleaseindicatewhetheryouthinkthatgroupwillbenefitfromAIornot.”

Page11LifelonglearningpoweredbyAI.

Inequality

andexcellenceineducation.

OutsideoftheUnitedStates,Canada,andEurope,theglobalpublicechoesstudentandteachers’positive

attitudesaboutAIforeducation.Inemergingmarkets,peoplebelieveAIismorelikelytoimprovestudent

outcomesbysupportingpersonalizedlearning(63%)thanworsenstudentoutcomesbyerodingcritical

thinking(37%).Overall,countriesidentifiedashaving

greaterinequality

aremuchmorelikelytothinkAIwillimproveteachingqualityandstudentoutcomesthancountrieswithlowerinequality.*

Countriesthat

excelineducation

arealsoeagertotapintoAI.InSouthKorea,Japan,andSingapore,

theonlycountrieswesurveyedthatboast500+PISAscoresinscience,reading,andmath,attitudesaboutAI’sroleineducationaresimilarlypositive.**

GOgleIlpsos

PerceivedimpactofAloneducation

66%

62%63%

57%

53%49%51%

34%

37%37%

42%

45%

49%

AIineducationwill:

improveteachingqualityimprovestudentoutcomes

AIineducationwill:

reduceteachingquality

worsenstudentoutcomes

57%

52%

500+

PISAScore

43%

47%

47%

51%

ModerateInequality

High

Inequality

Low

Inequality

Global

55%

Base:allrespondents.“Q.DoyouthinktheuseofAIineducationwill…”

*GiniinequalitycoefficientsfromWorldBank.Lowinequality:India,UnitedArabEmirates,Belgium,Poland,Ireland,Canada,France;moderateinequality:Australia,Italy,Spain,SouthKorea,Germany,UnitedKingdom,Japan;highinequality:SouthAfrica,Brazil,Singapore,Mexico,Argentina,UnitedStates,Nigeria.

**PISAscoresfromWorldPopulationReview.

Page12OurlifewithAI.

Experiencingis(still)believing.

Googlelpsos

Googlelpsos

Page13Experiencingis(still)believing.

UsagecontinuestodriveexcitementaboutAI.

Inourfirstglobal

report

from2023,wefoundthat

experiencingisbelievingwhenitcomestoAI.WhenpeopleuseAI,excitementaboutwhatthetechnologycandooutweighsandassuagesconcernsabout

potentialrisks.Thiscontinuestobethecase.

AmongthosewhohaveusedAI,69%aremore

excitedaboutthepossibilitiesofAIthanconcerned

abouttherisks.AmongthosewhosaytheyuseAI“alot,”morethan8in10(86%)areexcited.

KnowingmoreaboutAIisalsocorrelatedwith

lowerconcern:amongthosewhosaytheyknow“alot”aboutAI,80%areexcitedandjust20%

areconcerned.

Excitementvs.concernaboutAl

100%

86%

69%

29%

0%

ExcitedaboutthepossibilitiesofAIConcernedabouttherisksofAI

AIusers

whouseAI“alot”

AIusersNon-AIusers

Base:allrespondents.“Q.WhenyouthinkaboutAI,areyoumore…?”

Page14Experiencingis(still)believing.

Excitement

mirrorsusageglobally.

Aswehaveseeninpreviousyears,excitement

aboutAIvariesbyregion—peopleintheWestare

lessexcited,whilepeopleinNigeria,theUnitedArabEmirates,andIndiaareparticularlyexcited

andoptimistic.

Thereisaclearcorrelationbetweenself-reportedAIusageandexcitementaboutthetechnology:

countriesthathavehigherself-reportedchatbot

usagearemorelikelytoreportbeingexcitedaboutAIthancountrieswithlowerusage,liketheU.S.,

Canada,Japan,andFrance.

GOgleIPSOS

Global

Nigeria

U.A.E.

India

Mexico

SouthAfrica

SouthKorea

Brazil

Argentina

Singapore

Poland

Italy

Australia

Belgium

Germany

Spain

U.K.

Ireland

Japan

France

Canada

U.S.

AIuseinthepast12monthsandexcitement(orderedbyexcitement)

ExcitedaboutAI(vs.concerned)Usedachatbotinthelast12months

80%

71%

69%69%

65%65%

61%

58%

56%56%

53%

50%

47%47%47%46%45%44%44%43%

34%33%

0%

100%

Base:allrespondents.“Q.Inthelasttwelvemonths,haveyouusedgenerativeAItoolslikeChatGPT,Gemini,orClaude,orusedAItogenerateimages,video,oraudio?”

Base:allrespondents.“Q.WhenyouthinkaboutAI,areyoumore…?”[Excitedaboutthepossibilitiesshown]

Page15OurlifewithAI.

AI’simpact.

Googlelpsos

Gelpsos

Page16AI’simpact.

Greaterpositiveimpact.

Inthelastthreeyears,publicperceptionsofAI’s

impactonpeoplehaveimproved,withmoreofthepublicbelievingworkers,society,andpeoplelike

themarelikelytobenefitfromAI.MorepeoplealsothinkdisabledpeopleandunderrepresentedgroupsarelikelytobenefitfromAI.

PositiveperceptionsofAI’ssocietalimpactarehighestinemergingmarkets(83%believesocietyasawholeislikelytobenefit)andtheAsia-Pacificregion(76%),followedbyEurope(65%)andNorthAmerica(57%).

LikelihoodofbenefittingfromAI

80%

72%

59%

Societyasawhole

Disabledpeople

68%

71%

64%

67%

PeoplelikemeWorkers

66%

66%

63%

53%

57%

50%

54%

Underrepresentedgroups

46%

30%

202320242025

Base:allrespondents.“Q.Belowisalistofgroups.Foreach,pleaseindicatewhetheryouthinkthatgroupwillbenefitfromAIornot.”[Likelytobenefitshown]

Page17AI’simpact.

Googlelpsos

WeighingAI’s

impactonworkers.

Globally,twothirds(66%)ofthepublicthinkworkersarelikelytobenefitfromAI,a13-pointincrease

from2023.

Perceptionsaremostpositiveinemergingmarkets(78%likelytobenefit),butevenintheUnitedStatesandCanada,whereattitudeshavebeenconsistentlymorepessimisticaboutAI,53%believeworkers

arelikelytobenefitfromAI,comparedto32%whobelievetheyarenot.

WhilethepublicfeelAIwillhaveapositiveimpact

onworkersoverall,theyalsohaveveryrealconcernsabouthowAIwillimpactjobs.ThosewhofeelAI

changingjobsandindustriesisa“goodthing”still

outpacethosewhosayit’sabadthing,butthefigurehasdeclinedsincelastyear(49%goodthing/32%badthing,comparedto58%/24%lastyear).

Currently,thepublicissplit50/50onwhetherAI’s

benefitsoutweighpotentialjobdisruption.However,amongthosewhohaveusedAIforwork,andamongyoungerworkers,morefeelthatAIwillultimately

helpworkersthanhurtworkers.

Despiteconcerns,peoplecontinuetobelieve

fosteringadvancesinscience,medicine,andotherfieldsthroughAIinnovationismoreimportant(58%globally,comparedto59%lastyear)thanprotectingimpactedindustriesthroughAIregulation(41%,levelwithlastyear).Thepushtowardsinnovationholds

trueevenincountriesliketheU.S.thattendtobe

morepessimistic(53%innovation/44%regulation).

AI’simpactontheworkplace

AIintheworkplacewilleliminatejobsanddisruptindustries,ultimatelyhurtingworkers

AIintheworkplacewillcreate

newjobsandnewwaysofworking,ultimatelyhelpingworkers

50%

Global

50%

37%

UsedAI

forwork

63%

46%

GenZ

54%

47%

Millennial

53%

52%

GenX

48%

56%

BabyBoomer

44%

Base:allrespondents.“Q.DoyouthinktheuseofAIintheworkplacewill…”

Googlelpsos

Page18AI’simpact.

Balancingbenefitsandpotential

downsidesfromAI.

Thepublicrecognizesthat—aswithmostnew

technologies—therearebenefitsanddownsidestoAI.

Takeonlinecontent,forexample:AIenablesfasterthreatdetectionandresponse(which38%ofthe

publicfeelisaverypromisingapplication),but

badactorshavealsousedAItocreatedeepfakesandspreaddisinformation(53%veryconcerning).ThesamegoesforAI’simpactonworkersandtheworkforce,aswenoteearlier—yes,AIcanmake

workersmoreeffectiveandallowthemtofocusonmorerewardingwork(37%verypromising),butthepublicisconcernedthatAIcouldalsoleadtojob

losses(48%veryconcerning).

Whilesomeissueswillbemorecomplextonavigate,issueslikeaccessibilityandsciencecontinuetobe

identifiedasparticularlypromising—andlowerrisk

(accessibility:49%verypromising/42%veryconcerning;

science:49%verypromising/39%veryconcerning).

VerypromisingapplicationsofAI(8-10outof10)

Science:AIcanaccelerateadvancementsinscienceandmedicine,speedingupdiscoveryandimprovingdiagnostics

Accessibility:AItoolscanreducebarriersforpeoplewithvisual,hearing,andotherimpairments

Education:AIcanactasapowerfullearningaidforstudentsandadults

Cybersecurity:AIcanbeapowerfultooltopreventagainstscams,fraud,andcyberattacks

Content:AIcanpreventthespreadofharmfulcontentonlinebyflaggingthreatssoonerandassistinghumanmoderators

Personalization:AIcanworkacrossplatformsandchannelstoofferdeeplypersonalizedandeffectiveproductsandservices

Workforce:AIcanallowworkerstobemoreeffectiveandspendmoretimeonmorerewardingaspectsoftheirwork

Creativity:AIcanempowercreativityandreducebarrierstoentryforartistsandcreatives

49%

49%

46%

41%

38%

37%

37%

34%

0%50%

Base:allrespondents.“Q.BelowaresomewaysthatAIcanbeused.Pleaseratehowpromisingyouthinkeachoneisonascaleof1to10,with1beingnotatallpromisingand10beingextremelypromising.”[8-10shown]

Page19OurlifewithAI.

Innovating

responsibly—together.

Googlelpsos

Page20Innovatingresponsibly—together.

TrustinAI

companiestointroduceAIresponsibly

remainsstableyearoveryear.

AmajorityoftheglobalpubliccontinuestothinkthatAIcompaniesareintroducingAIresponsibly(57%),andthree-quarters(74%)saytheyhaveconfidenceintechcompaniestooverseeAIinthebestinterestofthepublic.

GOgleIPSOS

Trustandconfidenceintechnologycompanies

57%

56%

55%

90%

40%

76%

74%o74%

ConfidenceintechnologycompaniestooverseethedevelopmentofAI

inthebestinterestofthepublic

Technologycompaniesareintroducing

AIresponsibly,acknowledgingboththe

potentialbenefitsandpotentialdownsides

202320242025

Base:allrespondents.“Q.Howmuchconfidencedoyouhave,ifany,inthefollowingtooverseethedevelopmentofAIinthebestinterestofthepublic?”[Technologycompanies;totalconfidenceshown]

Base:allrespondents.“Q.Whichofthefollowingdoyouagreewithmore,evenifneitherisexactlyright?”[TechnologycompaniesareintroducingAIresponsibly,acknowledgingboththepotentialbenefitsandpotentialdownsides/TechnologycompaniesareintroducingAIirresponsiblyandnotconsideringtheconsequences]”

Page21Innovatingresponsibly—together.

Governmentsaretrusted,butcouldbedoingmore.

Overall,trustingovernmentstooverseethe

developmentofAIinthebestinterestofthepublicishigh(57%confidentoverall,downslightlyfrom61%2024butinlinewith2023).

Acrossregions,majoritiesofthepublicstillbelieve

governmentsaredoingagoodjobcapturingthe

benefitsofAI(63%globally,inlinewithlastyear).

Notably,however,4in10Europeans(40%)stillbelieve

theircountryisputtinglimitationsonAIthatwill

preventtheireconomyfrombenefitingfromthetechnology(downonlyslightlyfrom41%lastyear).

CitizensintheWestarelessinclinedtofeeltheir

governmentisdoingagoodjobusingAIto

streamlinegovernmentoperationsandbetterservecitizens,anduptoathirddonotknowwhethertheirgovernmentisdoingagoodjobusingAI.

GOgleIlpsos

Mycountry’sgovernmentiseffectivelyleveragingAI

AgreeDisagreeDon’tknow

30%

26%

39%

40%

60%60%

39%

27%

0%

U.S.&CanadaEuropeAsia-PacificEmerging

100%

Base:allrespondents.“Q.Pleaseindicatehowmuchyouagreeordisagreewiththefollowingstatement:“Ithinkmycountry'sgovernmentisdoingagoodjobusingAItostreamlinegovernmentoperationsandbetterservecitizens.”

Page22Innovatingresponsibly—together.

Working

togethertounlockAI’sbenefits.

Asinpreviousyears,thepublicstillexpects

governmentsandtechcompaniestoworktogethertonotonlyoverseeAIdevelopment,buttoputAItoworkforgovernmentandcitizens.Majorities

ofthepublic—includingintheUnitedStatesand

Europe—wanttoseegovernmentsusingAItohelpcitizens