2026年人工智能（AI）、雇主与跨代际职场：最终报告-

March2026

AI,Employers,andtheMultigenerationalWorkforce:FinalReport

1

AARP.ORG/RESEARCH

Tableofcontents

ExecutiveSummary

3

AIAdoptionandUse

5

TrainingonAITopics

14

MultigenerationalWorkforce

20

Implications

24

Methodology

26

Appendix

28

Contact

34

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ExecutiveSummary

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ExecutiveSummary

Artificialintelligence(AI)hasrapidlyproliferatedacrossthelivesofAmericans,notonlyineverydaylifebutalsointhe

workplace.Ithastransformedhoworganizationsoperateandmakedecisions.Fromautomatingroutinetasks,human

resourcefunctions,andimprovingdataanalysistoenablingmorepersonalizedcustomerexperiences,AIisincreasinglyintegratedintoeverydayworkplaceprocesses.Asthesetoolsbecomemorecapableandwidespread,employersneedtounderstandwhatAIcan-andcannotdoandpreparetheirworkforcethroughuseandtraining.

Findingsarebasedonasurveyof1,019individualsrepresentingU.S.employers,fieldedfromNovember24December9,2025.Employersrevealthat:

1AIisembeddedandwidelyusedacrossorganizationsforavarietyoftasks,though

oldercohortsskewtowardlessfrequentandconsistentsustaineduseandareperceivedasdemonstratinggreaterresistancetotraining.

2OngoingAI-relatedtrainingisprevalentandtypicallymandatory,withtheintentoffosteringaworkforcethatispreparedandflexible.

3BarrierstoeffectiveAIadoptionincludetheabsenceofclearoperationalguidelines-particularlyaroundchoosingappropriatetrainingandidentifyingtherightprojects.

AIAdoption&Use

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OlderworkersareimportantinAIstrategicdecision.making

Formostorganizations,decidinghowtoadoptAIisconsideredeasy,andthesedecisionsalmostalwaysincludeinput

fromolderemployeestosomedegree.Infact,46%ofemployerssaymost,oralloftheirdecisionsabouthowandwheretouseAIinthebusinessaremadebyemployeesage40+.

EaseofAIAdoptionDecisions

Base:TotalRespondents(n=1019)

Somewhatdifficult15%

Somewhateasy30%

Veryeasy55%

ProportionofAIDecisionsMadebyEmployeesAge40+

2%

6%47%39%7%

NoneNotmanySomeMostAll

QA7HoweasyordifficulthasitbeenforyourorganizationtodeterminehowtouseAIinitswork-relatedtasks?(4ptscale)Note:ZeroemployersfounddetermininghowtouseAIas“Verydifficult”.QA19Thinkingabout[[theuseofAI/thedecisiontonotuseAI/theplantostartusingAI]inyourorganization,abouthowmanyofthosewhomakethesedecisionsareaged40orolder?

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EmployersperceiveemployeesasgenerallyknowledgeableaboutAI,whilefrequencyofusevariesacrossorganizations

AIadoptionismainstream,thoughemployeesage40+showsomewhatlowerengagement.Decision-makersconsiderthemselveshighlyknowledgeableaboutAIbutdeememployeesasmoremoderatelyinformed.

AIKnowledge

1%

7%

6%

31%

76%-100%

51%-75%

26-50%

1%-25%

16%

43%

40%

None

33%

22%

88%

ofcompanies

currentlyuseAI(10%plantouse,2%donotplantouse)

AIUsageAmongEmployees

64%

Very

knowledgeableSomewhat

knowledgeableNot

knowledgeable

36%

52%

2%

34%

12%

Across

Organization

Employees

Age40andOlder

Personally

Base:TotalRespondents(n=1019)

(Averageageofrespondent=41)

Employees

ofOrganization

QA1Doesyourorganizationuseanyformofartificialintelligence(AI)initsoperations?/QA2Isyourorganizationplanningtouseartificialintelligence(AI)initsoperationsorwork-relatedtasksinthefuture?/QA5aApproximatelyhowmanyemployeesacrossyourorganizationuseAIdailytoperformworktasks?/QA5bAndhowmanyofyouremployeesage40andolderuseAIdailytoperformworktasks?/QA4Ingeneral,howknowledgeablewouldyousayyouarepersonallywiththeuseofartificialintelligence(AI)intheworkplace[evenifyourorganizationdoesn’tcurrentlyuseAI]?Andhowknowledgeablewouldyousaythe

employeesofyourorganizationare?/QA8Whatisthemainreasonwhyyourorganizationdoesn’tplantouseAIinitsoperationsandwork-relatedtasks?/QF6Whichofthesebestdescribesyourage?

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HowemployerssaytheyuseAI(Selectverbatims*)

“

Alhelpsourorganizationwork

“WeuseAIforsoftware

smarter.Weuseittoprocessdata,

coding,qualityassurance,

“AIisusedinoperationsfordata

streamlinetasks,andprovidehelpful

documentation,change

suggestionssoourteamscanfocuson

analysisandprocessautomation,

tracking.”–ChiefTechnology

moreimportantwork.”–President

aswellasinourHRISforresume

Officer

screeningandpredicting

attritionanalytics.Wealso

pilotinganAIpoweredinternal

knowledgebaseandchatbotfor

staffselfservice.–Director/Managing

Director

“WeuseAItostreamline

operations,automateroutine

tasksandimprovedecisionmaking

butwealsouseitfordataanalysis

“Weuseittowritereports,

codegeneration,system

coding,researchinformation,

monitoringandpredictive

dataanalysisandtohelp

maintenance.–Operation

reachbetterdecisions.”–

Manager/Director

Director/ManagingDirector

Base:Organizationuses/planstouseAI(n=1000)

QA4oInafewsentences,describethemainwaysinwhichyourorganization[uses/planstouse]AI.(unaided*)

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AIusecasescoverabroadspectrum,withresearchrisingtothetop,followedbydataanalysis

(%yes,amongcompaniesthatuseAI)

Researching&findinginformationDataanayalsis&decisionsupport Writing/editing/creatingcontent AutomatingrepetitivetasksCreativebrainstorming&ideationMeetingsummaries&takingnotes Customersupport&chatbots Projectworkflowmanagement Trackexpensesorfinances Recruiting&talentmanagementPersonalizedrecommendations

ManagesocialmediaengagementsPerformphysicalactivities

93%

90%

87%

82%

86%

84%

83%

83%

75%

73%

70%

57%

39%

Base:OrganizationusesAI(n=926);seeAppendixforadditionalverbatimcoding

QA6Whileyoumayhavealreadymentionedthis,doanyoftheemployeesinyourorganizationuseAIinanyofthefollowingways?(aided)

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AIislargelyseenasanopportunity,thoughsomeconcernsexist

ThereappearstobeadirectinverserelationshipbetweenperceivedworkerreplacementfromAIandcareerstage,withAIleastlikelytoreplacesenior-levelemployeesandmostlikelytoreplaceentry-levelemployees.Thisechoesother

research.WhilelargelypositiveopinionsexistamongemployersrelatedtoAI,still30%ofemployersthinktherealityofAIhasnotmetthepromiseofAI.

(AmongcompaniesthatuseAI)

AIisreplacingsenior-levelemployeesAIisreplacingmid-levelemployeesWeuseAIforfartoomanythings

Wedon'toffertherighttrainingonAIWedon'tknowwhichAIprojectstoinvestin AIisreplacingentry-levelemployeesTherealityofAIhasn'tmetthepromiseofAI

Wedon'tuseAIenough

DisagreeAgree

83%

80%

79%

76%

75%

72%

71%

68%

28%

30%

32%

20%

21%

24%

25%

17%

Base:TotalRespondents(n=1019)

QA20HowmuchdoyouagreeordisagreewiththefollowingstatementsaboutAIatyourorganization?(4ptscale)

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Infact,employersoverwhelminglyseeAIasanopportunityforemployees

Infact,only6percentviewAIasathreattoemployees.

PerceptionsofAI

55%

23%

17%

1%

5%

Base:TotalRespondents(n=1019)

QA9Doyouseeartificialintelligence(AI)asanopportunityorathreattotheemployeesinyourorganization?

Major

Opportunity

Minor

Opportunity

BothOpportunityandThreat

Minorthreat

Majorthreat

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EmployersfeelthattheyhaveagoodresourceforinformationonAIuseandimplementation

72%

haveatrustedresourceforAIandjustasmanyhaveaformalgovernancepolicyfortheuseofAIintheirorganization.

72%

Trustedresource

71%

Governancepolicy

Base:TotalRespondents(n=1019)

QA21Doesyourorganizationhaveatrustedresource,eitherinternalorexternal,tohelpyoumakedecisionsaboutwhereandhowtouseAIinitsoperations[evenifyourorganizationdoesn’tcurrentlyuseAI/evenifyourorganizationisn’tplanningtouseAIinthefuture]?

QA22DoesyourorganizationhaveagovernancepolicyinplacefortheuseofAIatyourcompany?AnAIgovernancepolicymightincludeguidingprinciplesforhowtouseAI,risklevels,ongoingmonitoringofAI,etc.

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Whilemostlysimilaracrosscompanysizes,largeemployersdifferinsomewaysfromsmallerorganizations

AIadoptioniswidespread;however,largercompaniesdemonstrategreaterenablementandgovernance,whilesmallerfirmslaginbothimplementationandriskmanagement.

MetricTotal<250250to<10001000+

Groupsize

26%

34%

40%

CurrentlyuseAI

88%

86%

93%

92%

IntegratingAIinwork-relatedtaskswasveryeasy

30%

28%

33%

37%

AIisseenasamajoropportunity

55%

55%

51%

59%

TherealityofAIhasn’tmetthepromiseofAI(strongly/somewhatagree)

29%

27%

34%

36%

TrustedresourceforAI

72%

71%

73%

81%

GovernancepolicyforAI

71%

68%

76%

83%

Higherthan<250

Base:TotalRespondents(n=1019),Lessthan250(n=260),250tolessthan1000(n=348),1000+(n=411)

TrainingonAITopics

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Trainingisofferedbyasizeablemajorityofcompanies,withmoreleaningtowardinternalofferings

Trainingtypesrunthegamutandmostofferongoingtrainingonthesetopics.

TrainingProvided

83%

providetraining;

69%alsoencourageself-learning

29%

17%

75%

Provided

externaltraining

Notrainingprovided

Provided

internaltraining

LargercompaniesaremorelikelytoprovideAI-relatedtrainingthansmallerones(88%vs.81%,respectively).

TypesofTrainingProvided

AmongcompaniesthatprovideAI-relatedtraining

4%

Ongoingtraining

One-timetraining

Nospecifictraining

9%

8%

7%

9%

33%

20%

22%

16%

26%

74%

72%

71%

64%

62%

TechnicalAItoolsfor

trainingspecific

occupationsortasks

GenerativeAI

andprompt

engineering

Ethicsand

responsibleuse

ofAI

GeneralAI

awarenessand

literacy

Base:TotalRespondents(n=1019)QA10aHasyourorganizationprovidedanyAI-relatedtrainingtoemployeesinthepast12months?/Base:TotalRespondents(n=1019)QA10bAreemployeesencouragedtoseekAItrainingontheirownelsewhere?/Base:ProvideAI-relatedtraining(n=879)QA16ForeachofthefollowingtypesofAI-relatedtrainings,hasyourorganizationoffered…?/Base:TotalRespondents(n=1019)QA17WhatisyouropiniononthelevelofAItrainingofferedatyourorganization?

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Employersseeentry.levelworkersasthemosteagertolearnandengagewithAI

EmployersthinkthateagernesstolearnandengageinAI-relatedtrainingdiminisheswithseniority,yetstill,overhalfofemployersthinksenior-levelemployeesareeagertodoso.PositivefeedbackonAItrainingprevails.

EagertolearnandengageAmbivalentResistantandhesitant

Entry-levelemployees

Mid-levelemployees

Senior-levelemployees

79%

16%

5%

72%

25%

4%

52%

30%

18%

68%

ofEmployersreceivedpositivefeedbackaboutAItraining.

Base:TotalRespondents(n=1019)

QA15Inyourorganization,howwouldyoudescribeemployees’attitudestowardAI-relatedtrainingatdifferentlevels?

QA18HaveyoureceivedorareyouawareoffeedbackfromemployeesaboutAItraining?

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OrganizationsareworkingtomakesureAItrainingisaccessibletoall

IntenttoprovideinclusiveAI-relatedtrainingisnearlyuniversal,andorganizationstakeamulti-tieredapproachtoensureimplementation,consideringthingslikeformatting,inclusiveusecases,andpeersupport.

Trainingmaterialsavailableinmultipleformats

Feedbackcollectedfromdiverseemployeegroupsto

improvetraining

Inclusiveexamplesandusecasesincoporatedintotraining

Accessibilityfeatures

Contentdesignedforvaryinglevelsoftechnicalexpertise

Mentorship/peersupportavailableduringtraining

Sessionsscheduledflexiblytoaccommodatedifferenttime

zonesandworkstyles

Trainingofferedinmultiplelanguages

95%

93%

92%

91%

90%

90%

85%75%

97%

oforganizationsensureaccessibleandinclusiveAI-relatedtraining.

Base:ProvideAI-relatedtraining(n=879)

QA11DoesyourorganizationtakestepstoensureAItrainingisaccessibleandinclusiveforemployeesofallagesandbackgrounds?

Base:StepstakentoensureaccessibleandinclusiveAI-relatedtraining(n=839)

QA12Specifically,whatstepsaretakentoensureAI-relatedtrainingisaccessibleandinclusiveforemployeesofallagesandbackgrounds?/QA12oAsidefromanythingyoumayhavealreadymentioned,arethereanyotherstepstakentoensureAI-relatedtrainingisaccessibleandinclusiveforemployeesofallagesandbackgrounds?

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ThemajorityofemployeesareeligibleforAI.relatedtraining,whichismorecommonlyrequiredthanoptional

Althoughasubstantialmajorityofemployersoffertrainingatanycareerstage,23%and15%ofentryandsenior-levelemployees(respectively)arenoteligibleforthistypeoftraining.

Entry-levelemployees

(77%eligible)

Mid-levelemployees

(94%eligible)

Senior-levelemployees

(85%eligible)

MandatoryOptional

33%

67%

29%

71%

37%

63%

Base:ProvideAI-relatedtraining(n=879)

QA13WhoiseligibletoreceiveAI-Relatedtraininginyourorganization?

Base:Variesbylevel(n=686-822)

QA14IsAI-Relatedtrainingmandatoryoroptionalforthefollowingtypesofemployees?

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Thelargemajorityofemployersholdprofessionaldevelopment

conversations,whichtypicallyincludeadiscussionofAIskilldevelopment

RegularityofProfessionalDevelopmentConversations

97%

Yes,informally25%

Yes,formally72%

DiscussionofAISkillsinDevelopmentConversations

91%

Yes,sometimes52%

Yes,always38%

43%

oflargerorganizationsalwaysdiscussAIskillsinprofessionaldevelopmentconversations

comparedtosignificantly

fewersmallercompanies(39%orfewer).

Base:TotalRespondents(n=1019)

QP1Doesyourorganizationregularlyengageitsemployeesinconversationsaboutprofessionaldevelopment(e.g.,careergoals,skilldevelopment)?Base:Haveprofessionaldevelopmentconversations(n=988)

QP2And,areAI-relatedskills[ortraining]discussedduringtheseprofessionaldevelopmentconversations?

MultigenerationalWorkforce

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Employersrecognizethevalueofhavingamultigenerationalworkforce

Nearlyallemployerssayitisatleastsomewhatimportanttohavemultigenerationalworkforces,includingtwo-thirdswhosayitisveryimportant.Largestemployers(1000+)aremorelikelytosayitisveryimportant.Whileemployersrecognizethisvaluegenerally,

otherresearchshowsthatolderworkersareinagoodpositiontoleverageAItothebenefitoftheiremployers1.

Importanceof

Asdefinedinthesurvey:

Amultigenerationalworkforcerepresentsthe

populationatlarge,withreasonablerepresentationfromwithinandacrossatleastthreegenerations,spanningages18to65orover.

multigenerationalworkforce

Veryimportant66%

Somewhatimportant33%

Notimportant2%

Base:TotalRespondents(n=1019)

QM2Overall,howimportantwouldyousayitisforyourorganizationtohaveamultigenerationalworkforce?

1:

/pri/topics/work

-

finances

-

retirement/employers

-

workforce/multigenerational

-

workforce

-

linkedin/

;

/app/uploads/2025/11/CanariesintheCoalMine_Nov25.pdf

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Managersarebeingtrainedtooverseeamultigenerationalworkforce

Nearlyallorganizationstrainmanagersonagediscriminationinhiringandagediscriminationinprovidingtrainingopportunities.Generaltrainingonmanagingamultigenerationalworkforceisalsoverycommon.

%yes

93%

Avoidagediscriminationinrecruitingorhiring

92%

Avoidagediscriminationinaccesstotrainingopportunities

87%

Manageamultigenerationalworkforce

Base:TotalRespondents(n=1019)

QM1Doesyourorganizationoffermanagersanytrainingorsupportregardinghowto…?

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Benefitsofmultigenerationalworkforcesfaroutweighchallenges,

particularlyinwaysthatmayimproveadoptionofAI

Employersagreethatproductivity,empathy,andinformalmentoringareboostedinmultigenerationalworkforces.Empathyandmentoringlayastrongfoundationfortraining.Challengesdoexist,butfarlessfrequently.

Benefits

Challenges

88%

87%

93%

41%

SomewhatagreeStronglyagree

35%

31%

52%

20%

11%

20%

11%

(top2box)

45%

46%

43%

41%

24%

8%

28%

Hasdifficultyin

integrating

employeesofvaried

Higherproductivity

asaresultofmixed-

age-teams

Increasedempathy

Olderemployeesare

uncomfortable

havingyounger

managers

Youngeremployees

areuncomfortable

managingolder

employees

Increasedinformal

mentoringbetween

foremployeesof

differentgenerations

employeesofvaried

agegroups

agegroups

Base:TotalRespondents(n=1019)

QM3Howmuchdoyouagreeordisagreewiththefollowingstatementsrelatedtoyourexperiencewithamultigenerationalworkforce?(4ptscale)

Implications

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Implications

•Educationandtrainingarekey.GiventhepaceofAIadvancesandtheusecasesforthisdisruptiveforce,employersneedtobeattheforefrontof

educatingtheirworkforcestomaketherealityofAImeetthepromiseofAI.

•RecognizingdifferenthurdlesbybusinesssizerelatedtomaximizingthebenefitsofAI,employersshouldidentifytrainingandopportunitiesappropriatefortheir

businesstype,whiletrainingprovidersshouldrecognizethatusecasesandtrainingneedsmaydifferbycompanysize.

•Personalizeandtargettraining.Withvariedadoptionacrossorganizations,trainingshouldbeavailablethatfocusesonthetechnologyaswellashowAIcanbeusedinspecificjobswithintheorganizationandbeofferedonan

ongoingbasis.

•Includeemployeesofallagesandstagesintraining.Moreover,all

employeesshouldbeaffordedtheopportunityfortraining.Itshouldnotbeassumedthatcertaingroupsofemployeesareunwillingtolearn.

•BepurposefulaboutcontinuousAItraining.Whilemostcompanieshave

employeeprofessionaldevelopmentconversations,therighttypeoftraining

shouldbediscussed-includingtrainingforAI-andemployeesshouldbegiventheopportunitytouseworkhourstoexperimentwithusingAI.

Methodology

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Methodology

Objectives:ThisresearchaimstogaininsightintocurrentemployertrendsrelatedtoArtificialIntelligence(AI)intheworkforce.

Specificobjectivesinclude:

•RoleofolderemployeesinAIconsiderations(assistance,hindrance,training)

•Current/pla