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E-mail

writing

ComputerSlangThespeedynatureofcomputerusedemandsalanguageofitsown.Trytoguesswhatthemeaningoftheslangbelow:msg=? messageBTW=? bythewayd/l=? downloadu/l=? uploadBRB=? berightbackB4=? beforeFYI foryourinformationIMHO inmyhonestopinionlol laughoutloudROTFL rollingonthefloor laughingRSN realsoonnowMORF maleorfemale?<hug>ComputerSlang

msg-messageBTW-ByTheWayd/lu/lBRB–BeRightBackB4-BeforeFYI-ForYourInformation(messageisnotthatimportant)IMHO-InMyHonestOpinionLOL-[I]LaughingOutLoud[atwhatyouwrote]ROTFL-[Iam]RollingOnTheFloorLaughing[atwhatyouwrote]RSN-RealSoonNowMORF?MaleorFemale?<hug>-hugEmails

Themaindifferencebetweenpaperlettersandemailsliesinonecentralidea:brevity.Thetechnologicalageissuchthatitdemandsshortandto-the-pointcommunication.

EmailStructure

To:

CC:

Subject:

Attachments:

DearMr.Hansen,(salutation)

Thankyouforyourinquiryof…(body

of

the

letter)Yourstruly,(closing)JohnLi

(signature)Dep.Representative

yourtitleCIPG

title/addressofyourcompanyPhone:12345678

telephone/mobileEmail:

EmailaddressEmailSubject

问候类邮件:

ThankyouCongratulationsCondolencesTakecareGreetings询问类邮件:InformationrequestInquiryabout…Questionabout…Requestfor…告知类邮件:AnnouncementNoticeReportApprovalInvitationVacationApology出访安排类邮件:MyvisitinFebruaryMytriptoShanghaiMyscheduleinJuneItineraryArrangementforyourstayConfirmationofreservation通知变更类邮件:WearemovingChangeinworkinghoursI’llbetransferredRelocationChangeofcontactinformationRR:AR:PERS:

ThesalutationDear

Sirs/Gentlemen

——

to

a

companyDear

Sir

——

to

a

man

if

you

do

not

know

his

nameDear

Madam

——

to

a

woman

if

you

do

not

know

herDear

Mr

Smith

——

to

a

manDear

Mrs

Smith

Smith

——

to

a

married

womanDear

Miss

Smith

——

to

an

unmarried

womanDear

Ms

Smith

——

to

a

married

or

unmarried

womanDear

John

——

to

a

friend

or

someone

you

know

wellEmaillanguage信尾祝福语:Bestwishes,Withverybestwishes,Keep/Stayintouch,Thanksandregards,Thanksinadvance,Cordially,Cordiallyyours,Regards,Kind/Warmregards,Fondly,Respectfully,Sincerely,Yourssincerely,Sincerelyyours,Yourstruly,Yoursfaithfully,Yours,TheclosingStyleSalutationComplimentary

closesVery

formal

My

dear

Sir/Madam,Respectfully/respectfully

yours,FormalDear

Sir/Madam,Gentlemen/Sirs,Yours

truly,Yours

faithfully,

(British

usage)Less

formalDear

Mr./Mrs.

Satterby,Sincerely

yours,

(American

usage)Personal

(implying

personal

relation)Dear

Mr./Mrs.

Grimshaw,Dear

John,Cordially,Best

regards,

(British

usage)EmaillanguageCourtesyCorrectnessCourtesyYourletterofMay2ndregardingpaymentofthisorderhasbeenreceived.YourletterofMay2ndregardingpaymentofthisorderhasreceivedourcarefulattention.Correct

the

sentence:

1.

Mail

you

payment

at

once.CorrectnessRightapproaches

a.DirectGood-newsandRoutineMessagesb.IndirectBad-newsMessagesc.IndirectPersuasionEmaillanguage

开头问候语:Howhaveyoubeenlately?Howarethingsgoing?Howiseverything?Howiseverythingatyourend?Ihopeyouhadapleasant/relaxingholiday.Ihopealliswellwithyouandyourfamily.BeginningaLetterI’mwritinginconnectionwith…

I’mwritinginregardto…

I’mwritinginresponseto…

EndingaLetter

Ilookforwardtohearingfromyousoon.

Ifyoushouldhaveanyquestions…don’thesitateto(verb)…

Donothesitatetocontactme…

GivingGoodNewsWe’repleasedtoinformyouthat…

I’mgladtoinformyouthat…

Youmightbegladtoknow…

GivingBadNewsIregrettoinformyouthat…

Unfortunately,…

ApologizingPleaseacceptmysincerestapologies.

Weapologizeforanyinconvenience.RequestingConfirmationCouldyoupleaseconfirm(whether)…

RequestingthatsomethingbedoneI’mwonderingifitwouldbepossible(foryouto)…

Woulditbepossibleto…?

DemandingthatsomethingbedoneImustinsist…/Imustinsistthatyou…

Emaillanguage

收发邮件用语:Couldyoupleaseresendthefile?DidyoureceivetheemailIsentafewdaysago?Iwasn’tsurewhetheryourgotit,soIjustwantedtocheck.PleaseconfirmwhetheryoureceivedtheitineraryforFriday’smeeting.Pleaseemailorcalltoconfirm.TheemailIsentyoucameback.Therehasbeenanerrorduringtransmission.Yousenttheemailtothewrongaddress.YoushouldreceiveitbyFridayatthelatest.Emaillanguage

转发邮件用语:Couldyouforwardthisemailtothepersonincharge?Iamforwardingtheemailfromourclient.Iforwardedyouremailtomybusinesspartner.Ihavedirectedyourinquirytoourtechnicalstaff.Iwillforwardyouremailtoourmanager.Youremailhasbeenforwardedtothedepartmentofinternationalcooperation.Emaillanguage

回信开头用语:Iamgladtohearthatyouaredoingwell.It’sgoodtoknowthateverythingisgoingwellatyourend.Everythingisgoingverywell.Iamkeepingmyselfbusyasusual.Notmuchisnewhere.Thankyouforyouremail/message/inquiry/reply.Yourlastemailwasunreadable.Ican’texpandtheattachmentyousentme.Emaillanguage

发送附件用语:Attachedisourlatestcatalogthatyourrequested.Iamattachingatextfiletothisemail.Iamattachingthereportintwodifferentfileformats.Pleasefindattachedacopyofthefileyourequested.Pleaseresendthefileinplaintextformat.Youmayhaveforgottentoattachafile.Jobtitles

“总…”:general-/-general,chief-/-chief总书记Secretary-general/GeneralSecretary总经理GeneralManager总会计师GeneralAccountant总工程师ChiefEngineer/Engineer-in-chief总经济师ChiefEconomist总编Editor-in-chiefJobtitles

“副…”:vice-,deputy-,associate-Vice通常只和president和chancellor连用Deputy表示企业,事业,行政部门的副职。常与manager,director,chairman,editor,minister,ambassador,governor,secretary-general连用Associate表示技术职称的副职。如:副教授AssociateProfessor副主任医师AssociateChiefPhysician副研究员AssociateResearchFellowJobtitles

“名誉…”:honorary,emeritus名誉主席HonoraryChairman名誉校长EmeritusPresident/PresidentEmeritusJobtitles

“代…”:acting代厂长ActingFactoryDirectorJobtitles

“兼…”:and,andconcurrently总裁兼首席业务官Presidentand(concurrently)ChiefOperatingOfficer

DearSir, Thisisacomplaintletterconcerningafoodpoisoningwhichtookplaceinyourrestaurantlastnight.Youmayrememberus.Iamthetall,thinguywiththeglasseswhojokedwithyouaboutbeingabletobeatyouinpingpongsomeday. Unfortunately,thisemailisnotsofunny.Iamwritingtoinformyouthatmywholefamilyissufferingfromfoodpoisoningaftereatingyourrestaurant’sporkdumplings.Wehavebeenextremelysickforthelast24hours. Asweareregularcustomers,andweenjoyyourestablishmentimmensely,wedonotwishtopushthemattertoofar.Ofcourse,wewouldliketoletyouknowthatyoushouldwatchoutforthisinthefuture,asothercustomersmightnobesowillingtoputupwithbeingpoisoned. Regards, Mr.ZhouExampleEmailwillynilly@RR:complaintaboutfoodpoisoningWriting

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