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CONSUMER&
BRANDBrandKPIs
for
laundry
detergent:
all
inthe
United
StatesConsumer
Insights
reportDecember2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
1250Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
all’sperformance
inthelaundrydetergent
market.Fieldwork:July2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Sources:
Statista
Consumer
Insights
Global,
asofDecember202474%
of
all
users
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket?•all’sbrandingresonates
more
with
Gen
X•allgenerally
appealstowomen
more
than
men•allranksfifthinawareness
within
the
laundrydetergent
market•Thepopularity
ratingof
allis33%•allranksfifthinusage•Among
allenthusiasts,33%
fallunderthe
high-income
category•Consumers
want
theirlaundrydetergent
brandstohavereliability,highvalue,andhonesty
/trustworthiness•Interms
of
loyalty,allisninth
inthe
United
States•allhasascore
of22%
formedia
buzz3Sources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Awareness
is
the
highest
scoring
KPI
for
all
at
78%Brand
profile:
snapshotBrand
performance
of
allintheUnited
States78%74%33%27%22%AwarenessPopularityUsageLoyaltyBuzz5Notes:Laundry
detergent‘awareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,244,
all
respondents
(awareness),n=968,
respondents
who
know
the
individual
brand
(popularity),
n=968,
respondentswho
know
the
individual
brand
(usage),
n=262,
respondents
who
have
used
the
individual
brand
(loyalty),
n=968,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024all’s
branding
resonatesmore
with
Gen
XBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations36%35%32%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeallbygeneration
versus
the
shareof
industryusers
ingeneral,
we
cansee
thatallislikedby11%
ofBaby
boomers
and
32%
of
Gen
Xers,whereas
the
totalshare
ofindustryusers
is11%
and29%,
respectively.29%26%21%ForMillennials
andGen
Z,
36%
and
21%
feel
positivelytowards
all,versus
35%
and26%.
So
currently,
forall,Gen
Xconnects
most
with
theirbrandcompared
totheoverall
industryuser.11%
11%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestolaundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=321,
all
enthusiast,
n=1,187,
laundry
detergentusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024all
generally
appeals
to
women
morethan
menBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
allshows
thatwomen
aremore
likely
tohaveanaffinity
with
thebrandcompared
tomen.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesof13%12%86%consumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
allhasasimilar
proportion
ofLGBTQIA+
consumers
when
comparedtothe
industryusers
ingeneral.54%
ofwomen
likeallcompared
to
46%of
men,whereas
forthe
overall
industry,50%
ofwomen
uselaundrydetergentcompared
to
50%
of
men.50%50%54%85%13%
ofall
enthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to12%
amongindustryusers
overall.46%Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=321,
allenthusiast,
n=1,187,
laundry
detergent
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
all
enthusiasts,
33%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
anduserswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.26%24%Single33%33%33%33%13%15%CoupleSingleparentNuclear33%
ofall
enthusiastsare
fromhigh-income
households.all’sbrandisgenerally
enjoyed
more
byconsumers
who
arepartof
amulti-generational
household,
7%
of
allenthusiastshavethiscurrent
livingsituation.11%11%33%20%21%Multi-generational7%5%16%19%33%ExtendedOther7%6%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=321,
all
enthusiast,
n=1,187,
laundry
detergentusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Consumers
want
their
laundry
detergent
brands
to
have
reliability,
high
value,and
honesty
/
trustworthinessBrand
profile:
qualitiesQualitiesuserswant
from
laundrydetergentbrandsForlaundrydetergent,
the
top
threequalitiesusers
want
from
abrand
arereliability,
high
value,andhonesty
/trustworthiness.Authenticity60%Thrill/ExcitementSustainabilityBoldnessCleverness40%20%0%allusers
alsoappreciate
these
keyattributes,indicating
allexudes
thesequalities.SocialresponsibilityCoolnessThequalitiesthatallenthusiastsareleast
focused
onare
thrill/excitementandinclusiveness.ReliabilityExclusivityallshould
work
on
promoting
high
valuetoconvert
enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
laundry
detergent,
which
ofthese
aspects
aremostimportant
toyou?”;Multi
Pick;“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;“When
it
comesto
laundrydetergent,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:n=262,
all
users’,n=321,
all
enthusiast,
n=1,187,
laundry
detergent
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
all
fans,
27%
state
that
they
get
excited
about
laundry
detergentproductsBrand
profile:
attitudesWhat
doconsumersthink
oflaundrydetergentingeneral?54%48%36%35%29%28%28%27%22%20%16%
16%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrands
Iget
excited
about
IliketotalkaboutIknow
and
trust
laundrydetergent
topicsrelating
toproductslaundrydetergentBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
laundry
detergentdo
youagree
with?”;
Multi
Pick;
“When
it
comes
tolaundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=321,
all
enthusiast,
n=1,187,
laundrydetergentusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1174%
of
all
users
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
laundrydetergent,
the
averageawareness
ofabrandinthe
United
Statesis61%.Awareness
ofall,however,
isat78%.Awareness33%
ofU.S.
laundrydetergent
users
saytheylikeall,compared
to
anindustryaverage
brandpopularity
of34%.27%
ofindustryusers
intheUnitedStatessaythey
useall,with
the
average
usageof
abrand
at28%.BuzzPopularity74%
ofbrandusers
saytheywould
usethe
brandagain,compared
toanaverage
loyalty
score
of
76%.allhasbeen
noticed
similarly
inthe
media
comparedtootherbrands,with
a“Buzz”
score
of
22%
comparedto23%.Sooverall,
the
results
showtheir
performance
tobeaverage
compared
tothe
industry.LoyaltyBrandUsageIndustryaverage12
Notes:Laundry
detergent‘awareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,244,
all
respondents
(awareness),n=968,
respondents
who
know
the
individual
brand
(popularity),
n=968,
respondentswho
know
the
individual
brand
(usage),
n=262,
respondents
who
have
used
the
individual
brand
(loyalty),
n=968,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024all
ranks
fifth
in
awareness
within
the
laundry
detergent
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofallRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1Tide94%90%88%80%78%68%50%48%40%37%22%2Gain3Arm&HammerPurex45allUsingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.6Woolite7SeventhGenerationDreft878%Outofallrespondents,
78%
were
aware
of
all.Thisranksthemfifth
compared
toother
brandssurveyedinthismarket.9Mrs.
MeyersArielAwarenessN/A1013
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,244,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024The
popularity
rating
of
all
is
33%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofallRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1Tide65%58%46%33%33%32%26%24%24%22%2Gain33%3Arm&Hammerall4Outofconsumers
who
knew
thebrand,
33%
saidtheyliked
all.Thisranksthemfourthcompared
to
otherbrandssurveyed
inthismarket.5Ariel6Purex67%7Mrs.
MeyersSeventhGeneration9ElementsDreft89PopularityN/A1014
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:
n=968,
respondents
who
knowthe
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024all
ranks
fifth
in
usageBrand
KPIs
&benchmarking:
usageSummaryUsage
ofallRank#
BrandUsage
%60%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
used,weasked
each
respondent:
“When
itcomes
to
laundrydetergent,
which
of
thefollowing
brandshaveyouused
inthe
past12
months?”.1Tide2Gain51%27%3Arm&HammerAriel36%Outofconsumers
who
knew
thebrand,
27%
saidtheyused
all.Thisranksthemfifth
compared
tootherbrandssurveyed
inthismarket.430%5all27%6Purex26%79ElementsEcos21%73%818%9Mrs.
MeyersSeventhGeneration18%UsageN/A1017%15
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
have
youused
in
the
past12
months?”;
Multi
Pick;
Base:
n=968,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofDecember2024In
terms
of
loyalty,
all
is
ninth
in
the
United
StatesBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofall’s
consumersRank#
BrandLoyalty
%90%Afterascertaining
the
usageof
abrandinthe
last12months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.1Tide2Gain87%26%3Arm&Hammer9ElementsAriel80%478%578%6SeventhGenerationPurex77%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
laundrydetergent,
which
of
thefollowing
brandsareyou
likelytouseagain
inthefuture?”.776%74%8Woolite75%9all74%Outofrespondents
whohaveused
all,74%
saidtheywould
usethe
brandagain.LoyaltyN/A10Mrs.
Meyers72%16
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
areyoulikely
to
use
again
in
the
future?”;
Multi
Pick;
Base:n=262,
respondents
who
have
used
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024all
has
a
score
of
22%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofallRank#
BrandBuzz%41%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1Tide22%2Gain40%3Arm&Hammer29%Outofconsumers
who
knew
thebrand,
22%
saidtheyhadheardaboutall
inthe
media.
Thisranksthemsixthcompared
to
other
brandssurveyed
inthismarket.4Ariel28%59Elements25%6all22%7SeventhGeneration17%8PurexDreftEcos17%78%916%BuzzN/A1016%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=968,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowthopportunities.•
Identifyandunderstandyourcoreaudiences•
Tr
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