亚洲企业AI应用报告：投资升温落地面临哪些挑战？+The+AI+Business+Application+Readiness+and+Accessibility+Survey

Alibabacloud

TheAIBusiness

ApplicationReadiness

andAccessibilitySurvey

2

AboutThisReport

AlibabaCloudcommissionedthisin-depthreporttounderstandtheappetiteforartificialintelligence(AI)productsacrosseight

Asianmarketplaces:HongKong,Indonesia,Japan,Malaysia,thePhilippines,Singapore,SouthKorea,andThailand.Thereport

examinestheappetiteforAIsolutionsandtheiraccessibility.Itexploresbothambitionsfor,andbarriersto,successfulintegration.

Inordertogatherdataandinsights,AlibabaCloudcommissionedNielsenIQ(NIQ)tosurvey1,000ITdecision-makersevenlydistributedacrosstheeightmarketsinmid-2025.Separately,ParadigmConsultingAsiainterviewedAlibabaCloudleadersineachjurisdiction.Theirinsightsandusecasesfromrespectivemarketsformpartofthisreport.

Whatindustrybestdescribesyourorganization?

36%

16%

13%

10%

6%

5%

4%

3%

3%

2%

1%

Internetandtechnology

Manufacturing

Professionalservices

Financialservices

Retail

Publicsector

Education

Mediaandtelecommunications

Healthcare

Marketingandadvertising

Hospitality

Construction

1%

Whatisyourcompanysize?

1,001+Employees

201-1,000Employees

19%

32%

16%

34%

1-50

Employees

51-200

Employees

Whatisyourjobtitle?

16%

28%

55%

Director

Manager

DepartmentHead

3

25

AlibabaCloud’sAIDevelopment

23

Recommendations

16

MarketLeaderInsights

02

About

ThisReport

04

Foreword

05

ExecutiveSummary

09

KeyFindings

Contents

4

Foreword

“

ThisreporthighlightshowAlibabaCloudstandsattheforefrontoftheAgenticEra,deliveringfull-stackAgenticCloudsolutionsthatempowerbusinessestodesign,launch,andscalegroundbreakingAIagents.Byprovidingthecriticalinfrastructureforagentexecutionandorchestration,wearefuelingthenext

generationofdigitalinnovationandunlockingunprecedentedvalueintheglobalmarketplace.Weareproudtoprovidethefoundationforthenext

generationofintelligentapplications."

FeifeiLi

ChiefTechnologyO佧cerandPresidentofInternationalBusiness,AlibabaCloud

ExecutiveSummary

6

ATransformationalMomentinHumanHistory

Weareatatransformationalmomentinhumancapacityforinnovationandimprovement.

AIisoneofthemostrevolutionarytechnologiesinhumanhistory.Itisdrivinginnovationacrossindustrieswithitsabilityto

automatecomplexworkflowsandenablereal-timedecision-making.AI-ledtechnologicalbreakthroughswillturbochargeourabilitytosolveintractableproblems,fromdetectingperniciousdiseaseslikecancertobuildingintegratedautonomous

transportationnetworks.

AttheheartofAlibabaCloud’slateste仟ortsistheAI+Cloudsolution,asuiteofintegratedcloudinfrastructureandAItoolsandservicesdesignedtohelpdevelopersandorganizationsbuildintelligentapplications,automateoperations,andanalyze

massivedatasets.OurAIproductsareleadersinbothcloudcomputingandAI,o仟eringacomprehensive,multi-tiered

architecture—InfrastructureasaService(IaaS),PlatformasaService(PaaS),andModelasaService(MaaS).Allaredesignedtoreducetheworkloadatusercompaniesbyfreeinguphumanresourcestofocusonvalue-generatingactivities.

IaaSincludeson-demandinfrastructureresources,suchasservers,storage,andnetworks.AlibabaCloudproducts,includingtheElasticComputeService,areessentialforrunningAIapplicationsandprovidingthecomputingpowerneededtotrainAImodels.

PaaSplatforms,suchasAlibabaCloud’sdatabasemanagementsystems(whichallowuserstoe仟ectivelymanageandquerymultimodal

data)andPlatformforAI,provideengineerswithascalableenvironmentforbuildingandtrainingAImodels.SuchPaaSproductshelpAI

servicesbyprovidingscalableinfrastructure,toolsformanaginglargelanguagemodels(LLMs)likeAlibaba’sQwen,andaccesstoawiderangeofadvancedmodelsandservicesthatstreamlinethedevelopmentofAI-poweredapplications

MaaSmakeAImoreaccessiblebyo仟eringprebuiltmodels,automatedtrainingtools,andscalabledeployment.TheAlibabaCloudModelScopeMaaSplatformisaspacewheredevelopersandresearcherscandevelopAIapplicationsandtestmodels.

Yearsago,AlibabaCloudenvisionedthatcloudcomputingwouldbecomeabusinesscommodity,muchlikeelectricityisinourdailylives.Now,thatvisionhaslargelybeenrealized,andthishaspavedthewayforAItobecomethenexttransformative

technology—integraltothedigitalworld,withincreasingaspectsofthephysicalworldgainingAIcapabilities.

AstheAIlandscapemovestowardtheagenticera,billionsofAIagentspoweredbytokensareexpectedtoassumeanexpandingshareofdigitaltasksandgraduallybecometheprimaryinterfacebetweenhumansandthedigitalworld.

Tokeeppacewiththisevolution,AlibabahasestablishedtheAlibabaTokenHub(ATH)businessgroup.Thenewgroupo仟erscomprehensiveservicesforbothenterpriseandindividualusers,spanninginfrastructure,MaaS,andapplicationlayers.The

group’smissionistocreatetokens,delivertokens,andapplytokens,unlockingnewsourcesofvalueandpossibilityforusers.

Acrossindustries,anewindustrialrevolutionisquietlyunfolding.EverysectorrequiresmorepowerfulinfrastructurethatislargerinscaleandbettersuitedtoAI’sdemands.

ThisreportshowshowcompaniesacrossAsiaarepoisedtoacceleratetheirspendingonAIandcloudsolutionsastheyrisetomeetthisopportunity.Thekeyfindingsfromourresearchhighlightthesetrends.

WidespreadOptimismandPlannedInvestmentsAreExpectedtoFuelAIGrowth

AlmostallAsiancompaniessurveyedareoptimisticabout

adoptingAI.Anoverwhelmingmajorityofthemexpectsto

increasetheiruseofAIapplicationsoverthenext12months.

90%

86%

Respondentsare

optimistic

aboutadoptingAI

Respondentsexpecttoincreasetheiruseof

AIapplicationsoverthenext12months

Moresignificantly,abouthalfoftherespondentshave

beenexperimentingwithvariousAIproductsolutionswithsomesuccess,indicatingnear-termgrowthpotentialfor

AI-relatedapplications.

AIhasbecomeindispensableinourbusinessoperations

We’vestartedtoadoptAIwithsomesuccess

41%

52%50%51%

35%

40%

PaaS

MaaS

IaaS

7

PriorityAreasforAIApplication

64%

CompanieshaveabroadrangeofpriorityareasforAIapplication.Itisclearthattheyhavebeenthinkingcarefullyaboutthetechnology’spotentialandexploringmultipleusecases.

Innovation&newbusinessopportunities

63%

Costsavings&efficiency

48%

Revenuegrowth&potential

☆

45%

Competitiveadvantage

Dataanalysis&decision-making(businessconsulting)

Operational

(HR)

43%

□

□□

Improvingthe

customerexperience

□

InwhichareasareyouusingorconsideringAI?

66%

64%

58%

55%

38%

Customer

Marketing

Product

service

&content

development

(chatbots)

creation

(text,images,video)

(coding)

AnIntegratedApproachtoMeetDiverseDemand

Whilethereisnoclearconsensusonselectingacommercialsolutionoveranopen-sourcemodel,fully

integratedAI+CloudisthemostpopularmodeofdeliveryamongAsiacompanies.

WhenselectinganAIsolutionprovider,

Fullyintegrated

AI+Cloudsolutions

Nopreference

howdoesyourorganizationprefertheservicetobedelivered?

45%

34%

16%

5%

Hybridflexibilitythat

providesAImodelsbut

allowsdeployment

acrossmultipleclouds

StandaloneAImodelsonlywithoutbundledcloudinfrastructure

BarrierstoEntryandSupportNeeded

ReadinesstoembraceAIadoptionandtheappetiteforinvestmentinAItechnologiesarehighacrossallindustries.However,thereisapressingneedforimproveddeliveryofholisticAIsolutionsthataddresssector-specificscenarios,toensurethatAIadoptionisnotonlywidespreadbutalsodeeplyembeddedande仟ectiveacrossbusinessprocesses.

AIproductsolutionsareveryaccessibleinyourmarket

IndividualAIsolutionsAllAIsolutions

HongKongMalaysiaSingaporePhilippinesIndonesiaThailandJapanSouthKorea

100

80

60

40

20

0

8

WhatarethebiggestbarrierstobroaderAIadoptioninyourorganization?

WhattypeofsupportwouldhelpyourorganizationadoptAI?

Dataprivacy/

securityconcerns

48%

Customized

AIsolutions

54%

Highimplementation

42%

Availabilityof

49%

costs

talentorskills

Lackofinternal

Moreaccessible/

expertise

37%

affordablesolutions

45%

Regulatory/

ethicalconcerns

31%

Casestudies

demonstratingsuccess

42%

Integration

challenges

28%

Vendor-

providedtraining

41%

Accessibility

ofsolutions

23%

Board/managementendorsement

32%

Unclearreturnon

investment(ROI)

22%

Noobvious

businesscase

19%

Resistancefrom

management-levelexecutives

18%

Thisiscertainlynotatimeforcomplacency.Thepaceofchangecontinuestobefrenetic,withdeveloperslaunchingnewAIproductsalmostweekly.Thereremainsatremendousopportunity.WhilemostfirmsareexploringAI,themarketisstillintheearlystagesofunderstandingthetechnology’sfullpotential.

Importantly,asourreportreveals,therearealsostillmanybarriersandconcernshinderingwideradoption.Dataprivacyand

securitytopthelist.Companiesalsowanttoseemorecasestudiesdemonstratingsuccessandareturnoninvestmentfrom

usingAItechnologies.Morewidely,wecannotbeblindtosocietalconcernsaroundtheimpactofAI.TheseincludeworriesthatAImaydecimatethejobmarket,weakendataprivacy,andusherinafuturewherehumanssacrificeautonomytoevermore

sophisticatedmachines.

ItisvitalthattheAIindustryisnotcomplacentaboutthechallengesahead.AImustbenefitusersandwidersocietyifitistobesuccessfulandaccepted.

KeyFindings

10

KeyFinding#1

WidespreadOptimismandPlanned

InvestmentsExpectedtoFuelAIGrowth

SignificantOptimismAroundAI

TwoyearsafterAlibabaCloudlauncheditsseminallargelanguagemodel(LLM)Qwen,almostallAsian

companiessurveyed(90%)areoptimisticaboutadoptingAI.Asimilarshareoffirms(86%)expecttoincreasetheiruseofAIapplicationsoverthenext12monthsasthey

seektodriveenterpriseinnovation,e佧ciency,andvalueacrosssectorsandmarkets.Thisfindingvalidates

e仟ortsbyAlibabaCloudandotherstoaccelerateinvestmentinthiscriticaltechnology.

Howwouldyoudescribeyour

86%

organization’sattitudetowardadoptingAI?

90%

RespondentsareoptimisticaboutadoptingAI

Respondentsexpecttoincrease

theiruseofAIapplicationsover

thenext12months

Strongnear-termgrowthpotentialforAI-relatedapplication

Everyoneisfocusedontheopportunitiesahead.Tobuildonthesefoundationsandharnessthis

once-in-a-generationopportunity,inearly2025AlibabaGroupannouncedplanstoinvestmorethanUSD53

billion(RMB380billion)intocloudcomputingandAIinfrastructureoverthenextthreeyears.

AstrikingfindingisjusthowquicklyAIapplicationshavebeensuccessfullyutilizedbycompaniesacrossAsia.

Already,75%ofAsiancompaniessurveyedsaythatAItechnologyisindispensabletotheirbusiness.More

significantly,abouthalfhavebeenexperimentingwithAIdevelopmenttools(50%)andmodels(51%)“with

somesuccess”,afurtherindicatorofthenear-termgrowthpotentialforAI-relatedapplications.

Howwouldyourateyourcompany’sreadinessinadoptingthefollowingAIproductsolutions?

AIhasbecomeindispensableinourbusinessoperations

We’vestartedtoadoptAIwithsomesuccess

41%

52%50%51%

35%

40%

MaaS

PaaS

IaaS

ConsiderableInvestmentIsPlanned

Vitally,theseambitionsspanindustries,productranges,andmarketplaces.OfthecompaniessurveyedacrosseightmarketsinAsia,95%aregoingtoincreasetheirinvestmentinAIproducts.

PercentageofcompaniesplanningtoincreaseinvestmentinthethreelayersofAIproductsolutions,bymarket:

IaaSOPaaS●MaaS

100

90

80

70

HongKongMalaysiaSingaporePhilippinesIndonesiaThailandJapanSouthKorea

11

AsiancompaniesaresubsequentlyplanningsignificantinvestmentincreasesacrosstheirAIproductmix,with

morethanhalfofthecompaniesindicatinganincreaseininvestmentofmorethan20%.Itisclearthatfirms

haveabroadrangeofpriorityareasforAIapplications,demonstratingthedepthofunderstandingthat

businesseshavearoundAI’spotential.

Diggingdeeperintothisplannedinvestmentreveals

thatcompaniesarefocusedonplatformbuildingblocks,withthelargestsliceofcapitalreservedforIT

infrastructure(IaaS).

Percentageofcompaniesplanninginvestmentofover20%,bylayerofAIproductsolution

58%

MaaS

61%

PaaS

69%

IaaS

AsiancompaniesareacceleratingtheirexperimentationwithAItools,presentinganexpansivesetofopportunitiesfortechnologyproviders.

ThesefindingsbuttresswideranalysisforecastinghowimpactfulAIwillbeifitisadoptedatscale.Threeyearsago,consultantsMcKinsey&Colookedatalistof63businessfunctions,includingcustomerinteractionsandwritingcomputercode,and

calculatedthatdeployinggenerativeAItothosechallengescouldaddtheequivalentofUS$2.6trilliontoUS$4.4trillionannuallyinvalue.Likewise,theCenterforEconomicPolicyResearchestimatesa4%riseinglobalGDPinascenariowhereAI-specific

technologyboostsproductivityby2.4%.

Theseeye-catchingnumbersdemonstratethee佧cienciesAIisbringingtobusinessoperations,aswellastheresultingneedforcompaniestoinvestinthetechnologyorriskbeingleftbehindtheircompetitors.

KeyFinding#2

CompaniesAreSeekingSupporttoImproveTheirAICapabilities

ABroadRangeofPriorityAreas

CompanieshaveabroadrangeofpriorityareasforAIapplications,aswellasawiderangeofmetricsforsuccess.Firmshavebeenthinkingcarefullyaboutthetechnology’spotentialandexploringmultiplecasesforitsuse.

CompaniesareprimarilylookingforAIsolutionsthatwillprovideinnovationandnewbusinessopportunitiesalongsidecostsavingsande佧ciency.Theseambitionsareconsistentacrossindustriesandlocations.Atleast40%ofbusinessesalsocitedrevenuegrowthpotential,competitiveadvantage,andimprovingthecustomerexperienceasreasonsforinvestinginAI.

Especiallynoteworthyisthatonly1%ofallrespondentssaythatAIisnotapriority.

Innovation&new

businessopportunities

64%

Improvingthe

customerexperience

43%

Revenuegrowth&potential

48%

Costsavings&efficiency

63%

Competitiveadvantage

45%

12

WhenaskedtodrilldownintospecificareaswheretheywouldapplyAItools,Asia-basedenterprisesfavored

dataanalysisanddecision-making(businessconsulting)aswellascustomerservice(e.g.,chatbots).Those

preferencesspeaktowherecompaniesneedthemosthelpwithprocessingrepetitiveandmenialtasksinamoresystematicandcost-e佧cientmanner.

ThesefindingsareatestamenttohowrevolutionaryAItechnologyisprovingtobe.Importantly,firmsareusingAInotonlytoreplacemoremenialtasks(e.g.,using

chatbotstoanswercustomerquestions)butalsotocreatenewexperiences.

AIhasalsotakenonasocialdimension,atleastinsomemarkets.Forexample,inJapan,withitsshrinking

population,AItoolsmayheraldamuch-neededproductivityboon.

InwhichareasareyouusingorconsideringAI?

Dataanalysis

&decision-

making

(business

consulting)

Marketing

&content

creation

(text,images,

video)

Product

development

(coding)

Customerservice

(chatbots)

Operational

(HR)

66%

64%

38%

58%

55%

FirmsPreferAI+CloudSolutions

AI+Cloudsolutionsaredesignedsothatallofafirm’sAIapplicationsandrelatedprojectsareundercentralized

managementandcontrol.Theymakeiteasierfor

companiestostoredatasetsinoneplace,whilealso

o仟eringana-la-cartepricingmodelsocustomerscan

managetheircostsappropriately.Itisnosurprisethat

thefullyintegratedAI+CloudmodelisthemostpopularamongAsiancompanies(45%).

Inadditiontoe佧cientsolutionsandservicedelivery,

companiesarekeenforarangeofsupportfunctionstoimprovetheirAIcapabilities,includingahigherlevelofcustomization,anabundantsupplyoftalentandskills,andsolutionsthataremoreaccessible.

WhenselectinganAIsolutionprovider,howdoesyourorganizationprefertheservicetobedelivered?

Hybridflexibility

thatprovides

AImodelsbut

allowsdeployment

acrossmultiple

clouds

Standalone

AImodels

onlywithout

bundledcloud

infrastructure

FullyintegratedAI+Cloud

solutions

Nopreference

45%

34%

16%

5%

13

KeyFinding#3

AnIntegratedApproachtoMeetDiverseDemand

FindingtheRightSolution

ThereareseveralnoticeabletrendsinthisregardascompaniesexploreandrolloutAI+Cloudsolutions.

Firstly,investmentbycompaniesinAI+Cloudgenerallystartswithinfrastructurebeforemovingtodevelopmenttools,

models,andapplications.Overthecoming12months,firmsexpecttomakethelargestinvestmentinITinfrastructure(IaaS),suchasstorage,networksandcomputing,whichareessentialfortrainingmodelsandrunningAIapplications.

Thereisabroadrangeofusertypesacrossthethreetech-stackcategories.Someexamplesincludecompute-intensive

industries,suchaselectricvehiclemanufacturing,wherecompaniesareinvestinginIaaSapplicationsinordertobuild

custommodelsandapplications.Enterprisesthatarefine-tuningAlibabaCloudAImodelsmightturntoMaaS(models)andPaaS(developmenttools)solutions.

Open-SourceorAPI(Commercial)Models?

Secondly,forcompaniesjuststartingtoexploreAI,thereisnoclearconsensusonselectingacommercialsolution(viaAPI)overanopen-sourcemodel.

SomefirmsprefercommercialAImodelsbecausetheyo仟erreliability,scalability,andstrongsupport.Commercialmodelsareoftenpre-trainedonmassivedatasetsandfine-tunedforhighperformance,allowingcompaniestointegrateadvancedAIcapabilitieswithouthavingextensivein-houseexpertise.

Thesemodelsusuallycomewithenterprise-gradefeatures,includingAPIsupport,compliancewithdataregulations,and

dedicatedtechnicalassistance.Businessesthatprioritizehighavailability,compliance,andpredictableperformance,suchasfinancialservices,oftenfindcommercialsolutionsmorecost-e仟ectiveinthelongrun.Vendorscanprovidemorestable

maintenance,continuousupdates,andreliablesupport,makingcommercialmodelsapracticalchoiceforsomebusinesses.

Ontheotherhand,somefirmspreferopen-sourceAImodelsbecausetheyo仟ergreaterflexibility,transparency,andcontrol.Open-sourcemodelsallowcompaniestofine-tuneormodifytheunderlyingarchitecturetosuitspecificbusinessneeds.ThisisespeciallyappealingforfirmswithskilledAIteamswhowanttocustomizemodelsforproprietarydataormaintainfull

controloversensitiveinformation.Open-sourcesolutionsalsoeliminatedependencyonthird-partyproviders,thoughtheycanbemoreexpensivetomaintain,giventheongoingengineeringandoperationalcosts.

CustomizedAIsolutions

Availabilityof

talentorskills

Moreaccessible/

affordablesolutions

Casestudies

demonstratingsuccess

Vendor-

providedtraining

Board/managementendorsement

WhattypesofsupportwouldhelpyourorganizationadoptAI?

54%

49%

45%

42%

41%

32%

KeyFinding#4

14

RegulationNeedstoBalanceCompetingInterests

WhatarethebiggestbarrierstobroaderAIadoptioninyourorganization?

Oneofthebiggestbarriers

preventingcompaniesfrom

adoptingAIisconcernsabout

dataprivacyandsecurity.Data

privacyandsecurityconcerns

werecitedby48%ofrespondentsasbeingamongtheirtopthree

issues.Highimplementationcostswerelistedby42%ofIT

managers,andalackofinternalexpertisewasthethird-biggestblockerat37%.

TheriskthatanAIapplication

goesrogueorthatconfidential

dataislostormishandledhas

meantthatmanycompanieshaveleanedtowardcaution.

Regulatoryandethicalconcernsrepresentedthefourthmostcitedbarrier.However,thisranking

risessignificantlyinsectorswithhigherlevelsofscrutiny,whichincludeeducation,financial

Dataprivacy/

securityconcerns

Highimplementationcosts

Lackofinternalexpertise

Regulatory/

ethicalconcerns

Integration

challenges

Accessibility

ofsolutions

Unclearreturnoninvestment(ROI)

Noobvious

businesscase

Resistancefrom

management-levelexecutives

BarrierstoEntry

48%

42%

37%

31%

28%

23%

22%

19%

18%

services,andthepublicsector.

RegulatoryConstraints

ThefinancialservicesindustryisoneinwhichcompaniesareespeciallykeentoadoptAIintheiroperations.However,theuptakehasbeenslowedbycomplianceandregulatoryconstraintsthataddanotherlayerofscrutiny,includinglimitationsonpublicclouddeploymentanddataprivacytransmissionprotocols.

Whenconsideringbarriers,itisworthnotingthatcurrentprivacyanddataregimesareinsomeinstancesslowingthedevelopmentandusageofAIsolutions.LegislationthatrestrictshowdatacanbescrapedandusedhasheldbackthedevelopmentofAItools,especiallyLLMsthatrelyonaccesstovasttrovesofdatatogeneratemeaningfulresults.

Forexample,Japanhasespeciallystrictprivacyrulesaroundtheuseofpersonaldata,andsodevelopershaveconcernsthatscrapingtoolsusedbyLLMscouldaccessandrevealinformationonindividualsinawaythatbreachesthelaw.

InSouthKorea,companiesthathandlecustomerdataneedtodeploytheirowninternetdatacenterorusededicatedinfrastructuretohostAImodels.ThishasheldbackthepaceatwhichSouthKoreanfirmshaveembracedAI.

Partlyasaresult,bothJapan’sandSouthKorea’saccessibilitytoAIproductsolutionstrailedothermarketsby30percentagepoints.ThetwocountrieswerealsonotablybehindtheirpeersontheircomparativereadinessforAI.AlthoughJapanand

SouthKoreaareoftenregardedastechnologicallyadvancedandhometosomeoftheworld’smostrenownedtechbrands,theintentionoflocalcompaniestoincreaseinvestmentinAIwasnotasstrongasitwasamongtheirAsianpeers:62%for

Japanand71%forSouthKorea,comparedwitharegionalaverageof83%.ThisdisparitymayresultinthesemarketsstrugglingtokeeppacewithAIinnovations.

ThoughthetensionbetweenrespectforprivacyandunbridledaccesstodataandcontentishardlyuniquetoAsia,most,

ifnotall,oftheregion’sgovernmentsarereviewingthelandscapetoseehowthesecompetinginterestscanbebetterbalanced.

KeyFinding#5

15

VarietyandDepthofSolutionsAreEquallyImportant

HighReadinessAcrossSectorsforAIAdoption

Acrossvarioussectors,organizationsaredemonstratinganotablereadinesstoembraceadoptingAI.Onaverage,76%of

respondentsacrosstheregionfeelpreparedtointegrateAIsolutionsintotheiroperations.TheintentiontoincreaseAIadoptionisgenerallyrobust,witharegionalaverageof86%,whiletheappetiteforinvestmentinAItechnologiesishighacrossall

industries.Themostsignificantincreasesinadoptionareanticipatedwithintheretail,public,andhospitalitysectors.

S

Inparticular,thesesectorsarelookingtoexpandtheiruseofIaaSandPaaSsolutionstodevelopAI-poweredapplications.Inthenext12months,howwillyourcompany’sinvestmentinthefollowingareaschange?

IaaSPaaSMas

80

70

60

50

40

RetailPublicsectorEducationManufacturingInternetand

technology

Professionalservices

Financialservices

HolisticSolutionsAreNeeded

DespitegenerallystrongaccesstoindividualAIsolutions—wheretheregionalaveragestandsatanimpressive91%—there

remainsaconsiderablechallengewhenitcomestoacquiringcomprehensive,end-to-endsolutions.ThisgapunderscoresapressingneedforimproveddeliveryofholisticAIsolutionsthataddresssector-specificscenarios,therebyensuringthattheadoptionofAIisnotonlywidespreadbutalsodeeplyembeddedande仟ectiveacrossbusinessprocesses.

AIproductsolutionsareveryaccessibleinyourmarket

IndividualAIsolutions

MalaysiaSingaporePhilippinesIndonesiaThailandJapan

100

80

60

40

20

0

HongKong

AllAIsolutions

SouthKorea

Market

LeaderInsights

17

“

HongKongenterprises,especiallyinfinance,arehesitanttouseexternalAImodelsduetorisksofunauthorizeddataaccessandexcessiveAIpermissions,suchasAItools

compromisingpersonaldevices,saysThomasPoon,

HeadofSolutionsArchitectofHongKong,AlibabaCloudIntelligence.

HongKong

SecurityConcernsAre

PreventingFinancialFirmsfromUsingExternalAI

ThereisastrongemphasisonensuringthatAIsystemscanbecontrolledandmanagedtopreventunregulatedusage,with

solutionslikesandboxenvironmentsproposedforsafetesting.Companiessuchasfinancialservicesinstitutionshavebeen

deployingAIwithinon-premisesorVirtualPrivateCloud(VPC)environmentstopreventexternalmodelcalls,ando仟eringsexisttosupportsuchsecuredeployments,Poonsays.Insurancecompaniesarealsoshowingopenness,usingAIforOpticalCharacterRecognition(OCR)inpolicyreviewsandAI-poweredcustomerserviceresponses.

Poonaddsthataswithothermarkets,alackofclearusecasesandquestionmarksovercoste佧ciencyhavepromptedsome

firmstoholdbackoninvestinginAI.Wheretherehasbeennoticeableactivityisamongdigital-nativeanddesigncompanies,

whichhavebeenusingAItogeneratecontent.Startupsandtech-firstorganizationsarealsoadoptingAItoolsmorerapidlythanestablishedenterprises.

CaseStudy-PuraPharm

“

LeveragingAlibabaCloud’sAItechnology,ourpioneeringTraditionalChineseMedicineAdvisor(TCMA)platformsheds

lightonhowmoderntoolscanunleashthevalueoftraditionalwisdom,creatingsmarter,moreresponsive,andgloballyscalablehealthcaresystems.TheplatformispoisedtoredefinethefutureoftraditionalChinesemedicine(TCM)—notonlyinHongKong,butonaglobalscale.”

Dr.WilfredW.K.Lin,Co-founderandChiefDataAnalyticsDirector,HerbMinersInformaticsLimited

Whoareyou?

PuraPharmisaHongKong–basedresearchanddevelopmentcompanyfocusedonT