商务职场英语Unit 1听力文本及练习

1、hr manager: your resume is a very important document and with your application and cover letter its the employers first introduction to you, and the measure of your suitability for the job. remember that employers receive a lot of applications, so you have to make all your documents as readable and

2、as user- friendly as possible. the layout of your resume should be in a simple font, 11 or 12 point in times new roman or arial script. your contact details should be up-to-date and the e-mail address serious and not too much of an attention-grabber. we generally advise people not to include age and

3、 marital status because some people object to being asked these questions. likewise, you dont have to include information about your religion though sometimes this question may appear on the application form. its advisable to include all information about,your work experience, including temporary an

4、d part-time jobs since this will give the employer some insight into your background in dealing with customers and working as part of a team. of course, give all relevant information about your education and include details on your involvement in sports and volunteer work, too, because this shows yo

5、ur personality. of course, you should read the job ad carefully and follow the instructions given there. make sure that you get approval from your references before including their names on your resume. any questions?,manager: jane, what was your overall impression of the applicants? jane: i was imp

6、ressed with both, but for very different reasons. manager: yes, i agree. applicant 1 has quite a lot of experience overall 20 years, but is a little short in academic qualifications. jane: yes, thats true whereas applicant 2 has an m.a. in hr, and a very recent one, as well as a general business deg

7、ree. its very important to have up-to-date theoretical knowledge. manager: youre right about that, but on the experience side dont you think shes a little weak?,jane: of course, but shes worked at that mortgage company, which has given her some experience on the financial side of things whereas appl

8、icant 1 has had more experience, but in more general situations. manager: true, but look at the wide range of responsibilities hes had in very important hr areas at management levels. jane: but were looking for someone whos a team player and thats probably easier for a person whos new in the workpla

9、ce. i wonder about the flexibility of a person whos been in management for so long. manager: lets invite them both for an interview and keep these questions in mind as were interviewing. jane: good plan. ill call them and make arrangements.,1. “hi, there. howre you doin today?” 2. “guys, we really n

10、eed to stay in touch.” 3. “it is important that managers communicate with each other.” 4. “ive been feeling a bit under the weather recently.” 5. “great work, everybody! keep it up!” 6. “were facing tough competition, so we have to stay focused.”,lesson 5 sending it all off,a,read the statements and

11、, in pairs, discuss business situations in which these statements would be appropriate or inappropriate.,read the excerpts from two cover letters written by applicants for a job as a financial assistant. consider the register of the excerpts and beside each one write formal or informal.,b,1. anyway,

12、 you can send me an e-mail at the above address. or call any time. 2. i enclose my resume and a completed application form. 3. i wish to apply for the position of financial assistant advertised recently (ref. 23456). 4. do you want me to send a resume? i havent prepared one yet, but i guess it shoul

13、dnt take me too long. 5. so, can i come over and see you this week? you see, id like to get things together as soon as i can. 6. since i graduated, i have been working with a small firm that arranges home loans. 7. to the position of financial assistant, i would bring up-to-date knowledge of compute

14、r programs used in financial analysis. 8. i received a diploma in finance a couple of years ago and right now im working for a friends business.,_,_,_,_,_,_,_,_,in pairs, discuss your answers and make notes of the features of the informal excerpts that make them inappropriate for a cover letter.,c,1

15、. anyway, you can send me an e-mail at the above address. or call any time. 2. i enclose my resume and a completed application form. 3. i wish to apply for the position of financial assistant advertised recently (ref. 23456). 4. do you want me to send a resume? i havent prepared one yet, but i guess

16、 it shouldnt take me too long. 5. so, can i come over and see you this week? you see, id like to get things together as soon as i can. 6. since i graduated, i have been working with a small firm that arranges home loans. 7. to the position of financial assistant, i would bring up-to-date knowledge o

17、f computer programs used in financial analysis. 8. i received a diploma in finance a couple of years ago and right now im working for a friends business.,_,_,_,_,_,_,_,_,informal,formal,formal,informal,informal,formal,formal,informal,key,read the sentences and think about the function of the underli

18、ned linking words. below each sentence, write the correct language function from the box.,d,key,1. i also enjoy working with people and i would bring energy and enthusiasm to the position. _ 2. since i graduated, i have been working with a small firm that arranges home loans. _ 3. though i am a rece

19、nt graduate, i have already had some experience working in finance. _ 4. i have never worked for a large company and so this would provide a new challenge for me. _,show a time relationship provide a reason offer additional information contrast two ideas,offer additional information,show a time rela

20、tionship,contrast two ideas,provide a reason,listen to a teacher talking to his students about e-mail etiquette. read the sentences and check the correct box for each one.,e,script,key,you have just received the following e-mail. in your notebook, write an e-mail reply to roger davis confirming the

21、date and time of your interview.,f,john: can i send an e-mail instead of a cover letter with my application? teacher: yes, of course, if an e-mail address is included in the ad. martha: i know we use e-mail all the time and chat to each other, but can i use it in the same way for business communicat

22、ion? teacher: no, definitely not. there are certain rules you have to followwe call it e-mail etiquette and its important that you follow all these conventions. martha: sometimes we dont use an opening greeting in our e-mails. is that ok for business e-mail? teacher: you should always open with a gr

23、eeting and end with a final salutation. when you dont know the person, use the same opening as you would for a letter, that is. dear so and so . . . make sure you add your signature at the end. if youre sending an e-mail to a colleague or friend you can just use the persons name.,john: what about le

24、ngth? i dont like reading from the computer screen and i hate it when i get a long e-mail. teacher: i think most of us feel like you, john. its good to stick to one pageno more than a letter-sized page if printed out. you should use paragraphs as well. when you look at the cover letter you see its d

25、ivided into paragraphsyou should do the same on the e-mail. john: can i depend on the computer to do the spell-check and grammar-check? teacher: no, not really because, as you know, that feature is not always available on the e-mail program so make sure you check and edit it yourself. remember also

26、that its ok to add gimmicky things like smiley faces when e-mailing friends and family, but never in a business e-mail.,lesson 6 finally, its time for the interview,a,in pairs, discuss the questions.,1. when was the last time you attended an interview and what was it for? 2. how did you feel before,

27、 during, and after the interview? 3. how well (or otherwise) did the interview go?,combine the words or phrases in the box with either make or do and write phrases in your notebook.,b,progress a course a good impression a job a profit an exercise money a favor business someone feel nervous your best

28、 your homework,e.g. do a computer course, make a decision,make progress make a good impression make a profit make money make someone feel nervous,do a course do a job do an exercise do a favor do business do your best do your homework,key,complete the following sentences with a correct form of make

29、or do.,c,1. sarah realized she _ a mistake when she saw her friends face. 2. tom _ his best but he didnt get past the final interview. 3. there are so many good candidates for the job that its hard _ a decision. 4. thank you very much. it has been a pleasure _ business with you! 5. we are going to h

30、ave to work very hard if we want _ a profit. 6. although terry is a very good student, she hates _ exams.,had made,did,to make,doing,to make,doing,key,make,do,listen to some advice about interviews and check the appropriate boxes.,d,script,key,complete the following interview with appropriate questi

31、ons.,e,1. q: _ a: i graduated from college in september 2005. 2. q: _ a: yes, i have had some work experience. i worked for four months with brown and co. in their finance department. 3. q: _ a: i have heard a lot about your company and feel that i could learn a lot if i worked here. 4. q: _ a: i en

32、joy working with people. in my last position, i worked on a project with four other young people and we shared the responsibilities well.,when did you graduate from college?,have you had any work experience?,what appeals to you about working in our company?,what are your particular strengths?,key,5.

33、 q: _ a: i would like to gain some experience and then go on to do an mba. 6. q: _ a: i speak spanish and a little french. i am also quite competent with microsoft office and i plan to take some special computer courses for finance. 7. q: _ a: well, i have been told that i am quite fussy about detai

34、ls, but i think it is very important to be accurate, especially in matters of accounting and finance.,what are your future plans?,key,what are your particular language and computer skills?,what do you see as your weaknesses?,in pairs, discuss the interviewees answers and make suggestions with regard

35、 to how, if at all, they could be improved.,f,having made any relevant changes, practice the interview in pairs.,g,listen to short excerpts from three interviews and then discuss the following questions in pairs or small groups.,h,choose one of the interviewees who, in your opinion, did not perform

36、well. in pairs, role-play a conversation in which you give that person some advice on how to handle interviews.,i,1. how well prepared is each interviewee for his/her interview? 2. how would you describe the emotional state of each interviewee? 3. what comments would you make about the quality of th

37、e interviewers questions? 4. what comments would you make about the tone and formality of the interviews?,script,speaker: knowing how to prepare and behave is one of the keys to a successful interview. first impressions are based on appearance, so it is very important to pay attention to how you dre

38、ss. wear clothes that are fashionable, but appropriate and never show up for an interview in flashy loud clothing. this gives a very poor impression and possibly causes interviewers not to take you seriously. remember, before you go to the interview, do your homework and find out all you can about t

39、he company. then when you go inside you can relax and be natural. wait for the interviewer to invite you to sit down and be formal and polite in your opening greeting. never say anything negative about a past employer even if you have had unpleasant experiences in your last job. dont be afraid to ke

40、ep eye contact with your interviewers and try to avoid giving short answers to questions. you can direct the flow of the interview by developing your answers.,interview 1 interviewer: have you checked out our company on the net? interviewee: yeah, theres a lot of stuff out there. interviewer: were y

41、ou impressed with what you read? interviewee: yep, sounds pretty good. interviewer: are you interested in working for us? interviewee: yeah, i think so.,interview 2 interviewer: what appeals to you about working for a company like ours? interviewee: well, from what i have researched i think working

42、with your company would be very challenging and would also give me the opportunity to learn and interact with experts in my field. interviewer: what kind of asset财富 do you feel you would be to the company? interviewee: well apart from the qualifications and experience that i have, i also feel that i

43、 am a highly motivated person who is capable of working in a team or alone.,interview 3 interviewer: so, youre interested in joining our company. interviewee: yes, thats right. interviewer: do you know anyone who works in the company at the moment? interviewee: yes, i have a couple of friends who ar

44、e working here. interviewer: and what have they told you about the company? interviewee: that you are all very nice and helpful.,unit 1,team project,prepare a recruitment dossier you work in the career advice center of a university. it is your job to advise students about career choices and to provi

45、de information about employment opportunities.,task:,with your team: 1. select a medium- to large-sized company in your town/city. 2. consult the companys corporate website for general, background information. 3. contact the human resources department of the company. 4. ask for copies of any job adv

46、ertisements that they have posted recently. 5. ask for information about the process involved in hiring new employees. 6. gather information on selection procedures and the short-listing of candidates. 7. present your findings to the rest of the class.,jake: hi, mrs. madison. how is your day going?

47、do you have a few minutes to talk? _ mrs. madison: whats your problem? im rushing off to pick up my kid from his day care. _ paula: well, were having a bit of trouble. we dont know how to find some work for the summer. do you have any ideas? _,unit 1,review,rewrite the conversation between the schoo

48、l counselor and jake and paula in more formal and polite language.,a,good morning, mrs. madison. how are you? could we speak to you for a few minutes?,what do you want to talk about? im in rather a hurry as im just about to leave.,well, were having some difficulty because we dont know how to find a

49、summer job. we were wondering if you could give us some ideas.,key,mrs. madison: this isnt the best time for me to talk about this topic. have you had a look at the newspaper ads or talked to your family about available jobs? _ jake: we thought that since its your job to give us advice and help, we

50、would start with you. what do you think? _ mrs. madison: you know you really should try to help yourself. come and see me tomorrow at 10 a.m. and dont be late. _ paula: fine. see you then. bye. _,im sorry but now is not really a good time for me to discuss this. have you checked newspaper advertisem

51、ents or talked to your family about available jobs?,well, we thought that, being the school counselor, you would be the best person to talk to.,i see. well, i think you should also try to help yourselves. come for an interview tomorrow at 10 a.m. and please be punctual.,we will. thank you, mrs. madi

52、son. see you tomorrow. goodbye.,key,match each of the phrasal verbs (with fill) to the appropriate meaning.,b,verb phrase,meaning,key,1. _ yes, i can swim but not very well. 2. _ no, john doesnt have to attend the meeting this evening. 3. _ yes, magda will probably drop by on her way home from work.

53、 4. _ yes, she used to visit regularly last year. 5. _ if she studies, she will definitely do well in the exam.,write questions for the following answers.,c,can you swim?,does john have to attend the meeting this evening?,will magda drop by on her way home from work?,did she use to visit?,do you thi

54、nk she will do well in the exam?,key,example: what qualifications are essential for the accountant _? 1. does the personnel manager have to have a _? 2. what _ are listed for the production manager? 3. no previous _ is necessary as on-the-job training is provided. 4. what _ of the financial assistan

55、t job might motivate a candidate? 5. the company offers a basic salary and _ on sales. 6. from the point of view of a new _, what advantages does this job offer? 7. the _ should have worked for at least three years for reputable companies.,unit 1 test,complete the sentences with words from the box. there are two extra words.,1,responsibilities,expe