Business Communication(new)商务英语学习课件

1、chapter-2business communication,unit one reception,learning objectives ： make reservations make introductions start and encourage small talks make, receive and decline invitations entertain visitors have cross-cultural awareness in receiving visitors,snapshot,you work in helio co. mr. skelton will c

2、ome to your company from sydney for a business meeting next tuesday. your line manager calls you and asks you to responsible for the entire reception job.,snapshot,return,what are the typical stages of the reception? arranging accommodations welcoming visitors (1)_ (2)_ arranging business activities

3、 (3)_ bidding farewells,arranging accommodations welcoming visitors (1) greeting and making introductions (2) starting and encouraging small talks arranging business activities (3) entertaining visitors bidding farewells,：making reservations,communication knowledge the first stage of an entire recep

4、tion job is to arrange accommodations for the visitors. what do you need to take into your consideration while making a reservation in a hotel?,return,task,return,you work in apd ltd. your company will have 15 guests (12 are female and 3 male) coming from usa next tuesday for a trade fair. they will

5、 be arriving in your city on saturday, 21st may. and will be staying for one week. they will have a six-day meeting in the hotel and a city tour on the last day. please make a preparation list for making reservations. preparation checklist for the usa group,checklist for making a reservation,number

6、of guests: _ name:_ (my name and the name of the guests) telephone no:_(mine for confirmation) duration of stay:_ type and number of rooms:_ service: _(restaurant, entertaining activities) facilitities:_(conference rooms, shuttle for city tour) the way to pay:_(credit card, cash, etc.),return,listen

7、ing practice and acting out: p.4-5,listening and role-play,receptionist: good afternoon! holiday inn. how can i help you? louisa: hello! 1)_. i need two rooms for my guests in my name. r: ok. may i have your name please? l: of course. my name is louisa kailer from kad couputer system. 2)_. r: naomi

8、singh and andrea koss right, no problem. 3)_ ? l: 4)_. r: sunday afternoon, 5)_. l: exactly. r: ok. anything else i can do for you? l: 6)_. r: sure, on which day do they need it? l: um im not sure about that for now, but i will call you as soon as i make sure. r: ok. i see. l: thank you very much. b

9、ye-bye. r: bye.,the keys,receptionist: good afternoon! holiday inn. how can i help you? louisa: hello! 1)_id like to make some reservations_. i need two rooms for my guests in my name. r: ok. may i have your name please? l: of course. my name is louisa kailer from kad couputer system. 2)my guests na

10、mes are naomi singh and andrea kass. r: naomi singh and andrea koss right, no problem. 3)_when will they be arriving_ ? l: 4) next sunday afternoon,and will stay for two weeks. r: sunday afternoon, 5) will be september5, and leaving on september19. l: exactly. r: ok. anything else i can do for you?

11、l: 6) i wonder if you can arrange one conference room for them for two days. r: sure, on which day do they need it? l: um im not sure about that for now, but i will call you as soon as i make sure. r: ok. i see. l: thank you very much. bye-bye. r: bye.,acting out,pair work. one is kim wilson, callin

12、g to plaza hotel to make a reservation. the other is the receptionist, finish the following conversation with the hints in the brackets. (p.4-5),cross-cultural focusnumber 13,左边一组是由巴多罗米奥、安德烈、小雅各三人组成。巴多罗米奥好象怀疑自己的耳朵听错了，从座位上跳起来，手按在桌上，面对耶稣，情绪激动；安德烈双手张开，手指向上。夹在中间的小雅各紧张地由背后伸手到第四个人的肩上，形成两组间的联系。这三个人都面向耶稣。 右

13、边一组由马太、达太和西门组成。三个人听了这骇人听闻的消息后，自发地谈论起什么来，三人的手都伸向画面的中心。 中右一组是多马、老雅各、腓力。多马伸出一个指头，好象在问老师：“有一个人要出卖你？”和他并坐的老雅各张开两手，作惊奇的表示：“这是多么可怕呀！”年轻的腓力则用双手掩着胸部，似乎说：“难道在怀疑我对老师有背叛行为吗？” 中左一组的彼得、约翰和犹大三人最富有表情，也是画上的主要角色。坐在耶稣旁边的约翰歪着身子眼睛向下，两手手指交叉，有气无力地放在桌上，作出忧愁状。火性的彼得，则情绪激昂，他从座位上跳起，似乎在问约翰，叛徒是谁？他手中已握着一把刚切了面包的刀，无意地靠近了犹大的肋部。而犹大，听

14、了耶稣的话后，情绪紧张，身子稍向后仰，右臂支在桌上，右手紧握钱袋，露出一种抑制不住的惊恐。这十三个人中，只有犹大的脸色是灰,cross- cultural focus-number 13,unlucky in many countries : western europe, north america, and australia. the 13th day of the month, friday. floors buildings 12 - 14. a superstition for 13 egyptians 12 steps on the ladder to eternal life

15、good luck charm belgium, belgian women,：makingintroduction,communication knowledge: after you get reservations ready, you may meet your visitors at the airport or at the office for the first time. it is neccessary for you to introduce yourself and introduce the others. what to introduce? what is the

16、 priority? how to respond?,what to introduce? names, positions, sth more what is the priority? lesser authority higher one .,how to respond? nice to meet you! nice meeting you!,cross- cultural focus-appellation,how to address someone? western countries： customary first names barack hussein obama jr

17、. barry,in doubt formal name with title,c: starting and encouraging small talk communacation knowledge *1. why do people make small talks? *2. when do people make small talks? *3. what do people make small talks about?,return,*1. why do people make small talks? to break an uncomfortable silence to f

18、ill time to be polite,task: p.11-12 listening: p.12-13 acting out: p.13-14,do not,*2. when do people make small talks? first time on a given day e.g. a co-worker in the lounge sports or weather a break in a meeting or presentation interrupt talking reading or writing at office recognaize the cue to

19、stop,*3. what do people make small talks about? persional information (salary, divorce); something good or bad about ones body, but compliments on cothing and hair are acceptable; society deems controversial (religion, politics); an issuenot seem comfortable or interested in.,weather,current events,

20、sports news,news,entertainment news,do not,d: inviting,communication knowledge - after people get to know each other, they often invite each other to have varous entertainments. - some information about principles in making, accepting and rejecting invitions. - how?,return,listening : p.16,dialog-1

21、inviting and accepting,mr. jones: mary! i havent seen you since our dinner with mr. lee last week. 1)_? miss lewis: oh, hi, mike. ive been out of town the last few days. what did you need? mr. jones: really, nothing big. i just heard about your ideas on employee motivation and i wanted to chat with

22、you about a few things going on in my department. miss lewis: well, 2)_. the doors always open. mr. jones: actually, 3)_. would you be interested in joining me for dinner some times this week? 4) _everyones been talking about. miss lewis: sure, mike. id love to. mr jones: is this evening too soon? m

23、iss lewis: no, thats perfect. 5)_.,dialog-2 inviting and declining,mr. jones: leo! 6)_ on the budget. were having a get-together after work at carls karaoke club to celebtate having finished it. wed love to see you there. mr. lee: what fun! normally id love to, but im afraid i have to work late toni

24、ght. 7)_. mr. jones: oh, right. youre busy with that contract. 8)_? mr. lee: unfortunately, i just cant make it this time. i have to go staight home. its my second wedding anniversary, and 9)_. susan would kill me if i missed it. mr. jpnes: happy anniversary! sorry you wont be there. 10)_? mr. lee:

25、yeah, maybe. thanks, any way. hope you guys have a great time!,e: entertaining visitors,communication knowledge *it is quite common for you to entertain your guests in the spare time. *ways of entertainments:,return,example : listening practice on page 18,*various ways of entertainments:,there are m

26、any ways to provide acceptable local entertainment for visitors. typical ideas are arts and cultural events such as theatre, cinema, concerts, exhitions, famous monuments and buildings, or sports events, such as golf, tourist trips, excursions, restaurants and bars, etc., as well as more private nos

27、pitality such as parties, receptions, and possobly invitations to someones home- though this is highly culture-dependent and may be more common in the usa, the uk and some parts of continental europe than elsewhere.,task,please give some examples for each of the following ways of entertainments in y

28、our city. ways of entertainment examples theater restaurant hotel gymnasium famous monument famous sight,return,cross- cultural focus,gift-giving taboos (禁忌). people usually prepare gifts showing courtesy(礼貌) or appreciation（感谢）. however, different countries have different gift-giving taboos will yo

29、u please show some examples?,return,summary and assessment,assessment: * work in groups to give a performance of an entire reception.,what do you know after learning about the unit?,return,unit twoemployment communication,learning objectives -after studying this unit, you should be able to: *analyze

30、 what you have and what you want in job-hunting process *eliminate and understand recruitment advertisements *act properly in job interviews *be arare of cultural differences in job-hunting process,snapshot,-you are quite concerned these days. what is bothering you most is that you will graduate fro

31、m college and you are a little confused with your job-hunting. so you have a discussion with one of your fathers friends, mr. mike, personnel manager of dt corporation.,a: analyzing yourself,the first stage of job-hunting is to analyze yourself. you need to make clear what you have and what you want

32、 before you make decisions in the process of finding jobs.,how to analyze yourself,the first stage of job-hunting process is self-assessment. it may include identifying what you want, like your interests, values and career goals as well as what you have, like your skills, accomplishments, experience

33、, personality and educational background.,task,please compile your personal information which include what you want and what you have. the following personal data will help you organize your information.,what do i want?,which type of organizations would i choose? which size of company would i like t

34、o work for? which one do i think is the most important? what working environment do i prefer? whom do i like to work with? what kind of work do i prefer? what kind of position do i prefer? what do i think of the working hours? what are my general career goals? what is my geographic preference?,what

35、do i have?,what are my top ten skills? what is my educational and training background? what work experiences do i have and what accomplishments do i gain from threse experiences? what kind of person am i?,b: analyzing job advertisements,after you are done with analyzing yourself, the next step of yo

36、ur job-hunting process is to search information from job advertisements which you can learn about different job vacancies.,learning the structure of job ads,company introduction position and job description qualification for application methods of application,task,p.147-148 listening: p.149 acting o

37、ut: p.150-152,c: interviews,handling job interviews is probably the most critical part of the whole job search process. how to prepare for an interview, act properly during and after an interview? (see p. 153-155),how to prepare?,*preparations for the interview collection of relevant information ant

38、icipation of interview contents plan for appearance preparation for needed materials *etiquettes during the interview punctuality courtesy *etiquettes after the interview appreciation by telephone appreciation by mail,tasks,task 1p.155-156 task 2p.156-157 listening and acting out: p. 158-161,summary

39、 and assessment,unit therenonverbal communication,learning objectives -after studying this unit, you should be able to: *use appropriate facial expressions in resolving business conflicts *use appropriate gestures in business situations *use appropriate postures in business situations *keep proper s

40、pace with others in business situations *control your voice quality in business situations *be aware of cultural differnces in nonverbal communication,snapshot,business people are paying more and more attention to nonverbal ways in their communications. nonverbal communication refers to all the reso

41、urces beyond what you say that contribute to the meaning of a message.,what does nonverbal communication include?,facial expressions: gestures: postures: space: voice quality: others ,a: facial expressions,people can reveal their feeling through various facial expresstions which mainly cover those movements relating to ones eyes and mouth. three commonly used facial expressions: eyebrows eye contact smile (more see “cross-cultural focus”p. 168-169),b: