锦龙宾馆工作指导手册【完整版.doc

锦 龙 宾 馆 餐饮部各岗位工作细则：一、餐厅部行政主管职责：负责餐厅部员工技能、服务、日常工作管理。工作职责：1、 指导完成餐厅日常经营工作，检查员工的出勤状况，检查员工个人仪表及个人卫生、制服、头发、指甲、鞋子是否符合要求；2、 负责餐厅的清洁卫生工作，保持环境卫生，负责餐厅美化工作，抓好餐具、用具的清洁及消毒；3、 检查餐厅摆台标准、所需物品，确保工作效率4、 及时检查餐厅设备的情况，建立物资管理制度，做好维护保养的工作，并做好餐厅安全和防火工作；5、 控制餐厅低值易耗品成本，抓好成本核算、节能控制，加强物品原材料的管理，降低费用，增加盈利6、 重视属下员工培训工作，定期组织员工学习服务技巧和技能工作程序1）每日班前检查服务员的仪表、仪容；2）了解当时用餐人数及要求，合理安排餐厅服务人员的工作，督促服务员做好清洁卫生和餐、酒具的准备工作；4）随时注意餐厅就人员动态和服务情况，要在现场进行指挥，遇有V.I.P客人或举行重要会议，要认真检查餐前工作和餐桌摆放是否符合标准，并要亲自上台服务，以确保服务的高水准；5）加强与客人的沟通，了解客人对饭菜的意见，与公关销售员加强合作，了解客人档案情况，妥善处理客人的投诉，并及时向中餐经理反映；6）定期检查设施和清点餐具，制定使用保洁制度，有问题及时向餐厅经理汇报；7）注意服务员的表现，随时纠正他们在服务中的失误、偏差，做好工作记录，作为评选每月最佳员工的依据；8）负责组织领班、服务员参加各种培训、竞赛不断提高自身和属下的服务水平；9）如有VIP客人要亲临现场服务；10）积极完成经理交派的其它任务。1、 负责餐厅的卫生监督情况。2、 负责员工的仪容仪表检查与监督。3、 负责物料的管理。4、 负责消防器材的管理。5、 负责员工的调动与工作安排。6、 负责技能礼仪的管理与培训。7、 负责员工的组织纪律的管理与监督。8、 做好自己的工作总结。9、 汇总员工的各项数字报表。10、 对一次性用品的管理与监督。工作程序：1、 按时参与班前会点名。2、 利用班会强调纠正不良行为，表扬先进人物事迹，布置当班的工作安排，公布打卡情况和卫生和卫生情况。3、 结合前厅了解餐厅情况和客人特殊要求。4、 监督餐前的服务质量。5、 餐中结合服务员了解客人需求尽量满足客人要求。6、 就餐快要结束时进房间打卡、了解客人对菜品意见及建议。如有菜品质量问题及时反映改玲与后厨主管。7、 监督餐厅收尾工作。工作目标：1、 做好员工的工作。2、 一楼迎宾员一定要按正规的姿态把客人带到房间。3、 房间服务员要面带微笑服务好每一位客人。4、 服务员在房间做到三轻、四勤、五声、六静。5、 所有员工见到客人和公司领导要点头问好。6、 让每位客人来到锦龙不忘锦龙、高兴而来满意而归。7、 要求员工经常学习五字经、七字语。8、 卫生按照餐厅房间卫生管理七字语、5S现场管理办法要求与摆放要求每天做到自检。9、 使服务卫生质量更上一个新台阶。实施办法：1、 了解员工的思想动态，主动与员工交谈沟通。2、 不断在一二楼传菜部巡查，看到不规范行为立即指导并纠正。3、 对一些违反了规章制度的员工有教育、有批评、有关心爱护、奖优罚劣。4、 关心好新员工、监督好老员工。5、 抽出时间培训员工的服务技能。6、 卫生方面：班组长轮流检查、我监督落实卫生情况。7、 班前会公布打卡情况和卫生情况，让每位员工知道自己的服务质量和检查的卫生处数。夸奖先进、鞭策落后。8、 不定期的在班前会贯彻强调节能降耗意识。日常做好监督、发现有浪费现象先教育、如屡次不改的进行罚款。9、 每周三检查消防器材，周四质量报告上报检查情况。目前工作重心：1、 首先应充实人员、以免形成恶意循环。2、 提高班组长的责任心，让其起到模范带头作用。3、 在服务方面严格要求服务员要服务好每位客人，因为在我们这里最珍贵的是宾客，宾客的光临是我们最大的荣幸。我们永远要微笑着面对他们，因为他们、我们的企业才能获得生机，让每位员工知道我们是锦龙的一员、我们的言行代表锦龙的形象，我自愿和大家共同创造锦龙美好的明天。g an employment tribunal claimEmployment tribunals sort out disagreements between employers and employees.You may need to make a claim to an employment tribunal if: you dont agree with the disciplinary action your employer has taken against you your employer dismisses you and you think that you have been dismissed unfairly.For more information about dismissal and unfair dismissal, seeDismissal.You can make a claim to an employment tribunal, even if you haventappealedagainst the disciplinary action your employer has taken against you. However, if you win your case, the tribunal may reduce any compensation awarded to you as a result of your failure to appeal.Remember that in most cases you must make an application to an employment tribunal within three months of the date when the event you are complaining about happened. If your application is received after this time limit, the tribunal will not usually accept it.If you are worried about how the time limits apply to you, take advice from one of the organisations listed underFurther help.Employment tribunals are less formal than some other courts, but it is still a legal process and you will need to give evidence under an oath or affirmation.Most people find making a claim to an employment tribunal challenging. If you are thinking about making a claim to an employment tribunal, you should get help straight away from one of the organisations listed underFurther help.If you are being represented by a solicitor at the tribunal, they may ask you to sign an agreement where you pay their fee out of your compensation if you win the case. This is known as adamages-based agreement. In England and Wales, your solicitor cant charge you more than 35% of your compensation if you win the case.If you are thinking about signing up for a damages-based agreement, you should make sure youre clear about the terms of the agreement. It might be best to get advice from an experienced adviser, for example, at a Citizens Advice Bureau. To find your nearest CAB, including those that give advice by e-mail, click onnearest CAB.For more information about making a claim to an employment tribunal, seeEmployment tribunals.The (lack of) air up there Watch mCayman Islands-based Webb, the head of Fifas anti-racism taskforce, is in London for the Football Associations 150th anniversary celebrations and will attend Citys Premier League match at Chelsea on Sunday.I am going to be at the match tomorrow and I have asked to meet Yaya Toure, he told BBC Sport.For me its about how he felt and I would like to speak to him first to find out what his experience was.Uefa hasopened disciplinary proceedings against CSKAfor the racist behaviour of their fans duringCitys 2-1 win.Michel Platini, president of European footballs governing body, has also ordered an immediate investigation into the referees actions.CSKA said they were surprised and disappointed by Toures complaint. In a statement the Russian side added: We found no racist insults from fans of CSKA.Age has reached the end of the beginning of a word. May be guilty in his seems to passing a lot of different life became the appearance of the same day; May be back in the past, to oneself the paranoid weird belief disillusionment, these days, my mind has been very messy, in my mind constantly. Always feel oneself should go to do something, or write something. Twenty years of life trajectory deeply shallow, suddenly feel something, do it.一字开头的年龄已经到了尾声。或许是愧疚于自己似乎把转瞬即逝的很多个不同的日子过成了同一天的样子；或许是追溯过去，对自己那些近乎偏执的怪异信念的醒悟，这些天以来，思绪一直很凌乱，在脑海中不断纠缠。总觉得自己自己似乎应该去做点什么，或者写点什么。二十年的人生轨迹深深浅浅，突然就感觉到有些事情，非做不可了。The end of our life, and can meet many things really do?而穷尽我们的一生，又能遇到多少事情是真正地非做不可？During my childhood, think lucky money and new clothes are necessary for New Year, but as the advance of the age, will be more and more found that those things are optional; Junior high school, thought to have a crush on just means that the real growth, but over the past three years later, his writing of alumni in peace, suddenly found that isnt really grow up, it seems is not so important; Then in high school, think dont want to give vent to out your inner voice can be in the high school children of the feelings in a period, but was eventually infarction when graduation party in the throat, later again stood on the pitch he has sweat profusely, looked at his thrown a basketball hoops, suddenly found himself has already cant remember his appearance.童年时，觉得压岁钱和新衣服是过年必备，但是随着年龄的推进，会越来越发现，那些东西根本就可有可无；初中时，以为要有一场暗恋才意味着真正的成长，但三年过去后，自己心平气和的写同学录的时候，突然就发现是不是真正的成长了，好像并没有那么重要了；然后到了高中，觉得非要吐露出自己的心声才能为高中生涯里的懵懂情愫划上一个句点，但毕业晚会的时候最终还是被梗塞在了咽喉，后来再次站在他曾经挥汗如雨的球场，看着他投过篮球的球框时，突然间发现自己已经想不起他的容颜。Originally, this world, can produce a chemical reaction to an event, in addition to resolutely, have to do, and time.原来，这个世界上，对某个事件能产生化学反应的，除了非做不可的坚决，还有，时间。A persons time, your ideas are always special to clear. Want, want, line is clear, as if nothing could shake his. Also once seemed to be determined to do something, but more often is he backed out at last. Dislike his cowardice, finally found that there are a lot of love, there are a lot of miss, like shadow really have been doomed. Those who do, just green years oneself give oneself an arm injection, or is a self-righteous spiritual.一个人的时候，自己的想法总是特别地清晰。想要的，不想要的，界限明确，好像没有什么可以撼动自己。也曾经好像已经下定了决心去做某件事，但更多的时候是最后又打起了退堂鼓。嫌恶过自己的怯懦，最终却发现有很多缘分，有很多错过，好像冥冥之中真的已经注定。那些曾经所谓的非做不可，只是青葱年华里自己给自己注射的一支强心剂，或者说，是自以为是的精神寄托罢了。At the moment, the sky is dark, the air is fresh factor after just rained. Suddenly thought of blue plaid shirt; Those were broken into various shapes of stationery; From the corner at the beginning of deep friendship; Have declared the end of the encounter that havent start planning. Those years, those days of do, finally, like youth, will end in our life.此刻，天空是阴暗的，空气里有着刚下过雨之后的清新因子。突然想到那件蓝格子衬衫；那些被折成各种各样形状的信纸；那段从街角深巷伊始的友谊；还有那场还没有开始就宣告了终结的邂逅计划那些年那些天的非做不可，终于和青春一样，都将在我们的人生中谢幕。Baumgartner the disappointing news: Mission aborted. r plays an important role in this mission. Starting at the ground, conditions have to be very calm - winds less than 2 mph, with no precipitation or humidity and limited cloud cover. The balloon, with capsule attached, will move through the lower level of the atmosphere (the troposphere) where our day-to-day weather lives. It will climb higher than the tip of Mount Everest (5.5 miles/8.85 kilometers), drifting even higher than the cruising altitude of commercial airliners (5.6 miles/9.17 kilometers) and into the stratosphere. As he crosses the boundary layer (called the tropopause),e can expect a lot of turbulence.The supersonic descent could happen as early as Sunda.The weatheThe balloon will slowly drift to the edge of space at 120,000 feet ( Then, I would assume, he will slowly step out onto something resembling an Olympic diving platform.Below, the Earth becomes the concrete bottom of a swimming pool that he wants to land on, but not too hard. Still, hell be traveling fast, so despite the distance, it will not be like diving into the deep end of a pool. It will be like he is diving into the shallow end. Skydive