IET简介及机场特殊处理办法.ppt

联运电子客票（IET）简介,销售部电子商务 二八年九月,概述,IET 主要是指跨航空公司电子客票（Interline ET，简称IET）,主要功能：,双方可以互售电子客票航班； 可以销售联程电子客票。,主要定义,DETR:TN/0167807148956 ISSUED BY: AA AIRLINE ORG/DST: / ARL-I E/R: NONREF/APEX TOUR CODE: PASSENGER: GAO/YUNLONG EXCH: CONJ TKT: O FM:1PEK UA CA 4453 M 16JAN 1530 OK MLXCND 16JAN7/16JAN7 2PC USED/FLOWN RL:RC58C2 /KHCCFE BG:1/11K BN:181 X TO:2SFO UA 1418 M 16JAN 1315 OK MLXCND 16JAN7/16JAN7 2PC CPN NOTE RL:RC58C2 /KHCCFE O TO:3LAS UA 1509 M 25JAN 2012 OK MLXCND 25JAN7/25JAN7 2PC CPN NOTE RL:RC58C2 /KHCCFE O TO:4LAX UA CA 4456 H 26JAN 0040 OK HLW6M 26JAN7/26JAN7 2PC OPEN FOR USE RL:RC58C2 /KHCCFE TO: PEK FC: FC 08JAN BJS UA X/SFO UA LAS UA LAX581.38MLXCND UA BJS521.3 2HLW6M NUC1102.70END ROE7.82626 XT7.00XY5.00XA7.50AY 11.50CN180.00YQ13XFSFO4.5LAS4L AX4.5 FARE: CNY 8630|FOP:CC(AX3782955419111940108) EQUIV.FARE PD: USD 1104.00| TAX: 30.20US|OI: TAX: 5.00YC| TAX: 7.00XY|,两种新增加的状态,AIRP CNTL/YY （AIRP CNTL/UNK） CPN NOTE,Coupon Control 票联控制,当电子客票签发后，OC掌控票联，用于办理登机手续,有不同方式可以将票联的控制权从一个承运人转到另外一个承运人。,72 hour rule 72小时规定 当签发电子客票时，如果航班在72小时内，票联控制权自动给予OC； 如果航班在72小时之外，控制权在VC，不发给OC，航班初始化时，OC会自动请求控制权并自动获取，否则，需要手工获取。,72小时之外订座（CA系统显示）：,DETR:TN/999-2407828133 ISSUED BY: AIR CHINA ORG/DST: PEK/TPE ISI: SITI ARL-I E/R: 不得退票 TOUR CODE: PASSENGER: LI/WX EXCH: CONJ TKT: O FM:1PEK CA 111 Y 20N0V 0935 OK YB 20K OPEN FOR USE RL:ET803 / O TO:2HKG CX 460 Y 21NOV 0850 OK YB 20K OPEN FOR USE RL:ET803 / TO: MNL FC: 20DEC05PEK CA HKG500.00CX TPE800.00CNY1300.00END FARE: CNY 1300.00|FOP:CASH(CNY) TAX: CNY 20.00CN|OI: TAX: CNY 50.00YQ| TOTAL: CNY 1370.00|TKTN: 999-2407828133,72小时之内订座（CA系统显示）：,DETR:TN/999-2407827991 ISSUED BY: AIR CHINA ORG/DST: PEK/TPE ISI: SITI ARL-I E/R: TEST TOUR CODE: PASSENGER: TEST/TEST EXCH: CONJ TKT: O FM:1PEK CA 101 Y 20SEP 0800 OK YB 2PC OPEN FOR USE RL:K9H0M / O TO:2HKG CX 466 Y 20SEP 1340 OK YB 2PC AIRP CNTL/CX RL:K9H0M / TO: MNL FC: 31OCT05PEK CA HKG710.00CX TPE710.00CNY1420.00END FARE: CNY 1420.00|FOP:CASH(CNY) TAX: CNY 50.00CN|OI: TAX: CNY 20.00YQ| TOTAL: CNY 1490.00|TKTN: 999-2407827991,72小时之内订座（CX系统显示）：,DETR:TN/999-2407827991,DCX DETR: ISSUED BY: unknown ORG/DST: PEK/TPE ISI: SITI ARL-D E/R: TEST TOUR CODE: PASSENGER: TEST/TEST EXCH: CONJ TKT: O FM:1PEK CA 101 Y 20SEP 0800 OK YB 2PC CPN NOTE RL:K9H0M / O TO:2HKG CX 466 Y 20SEP 1340 OK YB 2PC OPEN FOR USE RL:K9H0M / TO: MNL FC: 31OCT05PEK CA HKG710.00CX TPE710.00CNY1420.00END FARE: CNY 1420.00|FOP:CA( ) TAX: 50.00CN|OI: TAX: 20.00YQ| TOTAL: CNY 1490.00|TKTN: 999-2407827991,DETR：C2（要控制权）,DETR:TN/999-2407827991 ISSUED BY: AIR CHINA ORG/DST: PEK/TPE ISI: SITI ARL-I E/R: TEST TOUR CODE: PASSENGER: TEST/TEST EXCH: CONJ TKT: O FM:1PEK CA 101 Y 20SEP 0800 OK YB 2PC OPEN FOR USE RL:K9H0M / O TO:2HKG CX 466 Y 20SEP 1340 OK YB 2PC OPEN FOR USE RL:K9H0M / TO: MNL FC: 31OCT05PEK CA HKG710.00CX TPE710.00CNY1420.00END FARE: CNY 1420.00|FOP:CASH(CNY) TAX: CNY 50.00CN|OI: TAX: CNY 20.00YQ| TOTAL: CNY 1490.00|TKTN: 999-2407827991,*如何获得控制权*,指令格式： DETR: 航段序号 如：DETR：C2 步骤一：999票适用 DETR：TN/票号 DETR：C2 步骤二：外航出的票适用 DETR：TN/票号 DETR：TN/票号，DUA（到UA系统提取） DETR：C2,举例：如何要“CONTROL”,DETR TN/0167803892446 ET PASSENGER DATA NOT FOUND,第一步：,DETR TN/0167803892446,第二步： DETR TN/0167803892446,DUA 到UA系统提取票面,DETR: 0167803892446 ISSUED BY: AA AIRLINE ORG/DST: / ARL-I E/R: PENALTY/CHANGE FEE APPLIES TOUR CODE: PASSENGER: REN/YUANXIN EXCH: CONJ TKT: O FM:1PEK UA 4453 H 21JAN 1530 OK HLW6M 21JAN7/21JAN7 2PC OPEN FOR USE RL:RVDXM0 /IERHWS X TO:2SFO UA 1418 H 21JAN 1315 OK HLW6M 21JAN7/21JAN7 2PC OPEN FOR USE RL:RVDXM0 /IERHWS O TO:3LAS UA 1509 H 25JAN 2012 OK HLW6M 25JAN7/25JAN7 2PC OPEN FOR USE RL:RVDXM0 /IERHWS O TO:4LAX UA 4456 H 26JAN 0040 OK HLW6M 26JAN7/26JAN7 2PC OPEN FOR USE RL:RVDXM0 /IERHWS TO: PEK FC: FARE: |FOP: TAX: |OI: TOTAL: |TKTN: 016-7803892446,DETR C1 ACCEPTED,DETR C1 要第一个航段的“CONTROL”,第三步：,注：是第几个航段，“C”后面就是该航段的序号。,第四步：,DETR:TN/0167803892446 ISSUED BY: AA AIRLINE ORG/DST: / ARL-I E/R: PENALTY/CHANGE FEE APPLIES TOUR CODE: PASSENGER: REN/YUANXIN EXCH: CONJ TKT: O FM:1PEK UA CA 4453 H 21JAN 1530 OK HLW6M 21JAN7/21JAN7 2PC OPEN FOR USE RL:RVDXM0 /IERHWS X TO:2SFO UA 1418 H 21JAN 1315 OK HLW6M 21JAN7/21JAN7 2PC CPN NOTE RL:RVDXM0 /IERHWS O TO:3LAS UA 1509 H 25JAN 2012 OK HLW6M 25JAN7/25JAN7 2PC CPN NOTE RL:RVDXM0 /IERHWS O TO:4LAX UA CA 4456 H 26JAN 0040 OK HLW6M 26JAN7/26JAN7 2PC CPN NOTE RL:RVDXM0 /IERHWS TO: PEK FC: FC 19DEC BJS UA X/SFO UA LAS UA LAX513.50HLW6M UA BJS513.49 HLW6M N UC1026.99END ROE7.9455 XT7.00XY5.00XA7.50AY 11.50CN180.00YQ12XFSFO4.5LAS3L AX4.5 FARE: CNY 8160|FOP:CC(AX3782955419111940108) EQUIV.FARE PD: USD 1042.00| TAX: 29.00US|OI: TAX: 5.00YC| TAX: 7.00XY,DETR TN/0167803892446,关于控制权,STAR Alliance内部： 成员允许互要控制权，没有限制； STAR Alliance外部： 原则不允许要外航票又是外航实际承运航段的 ，如果某些特殊情况需要，只能联系对方HELP DESK，反之亦然。,IET help desk,航信服务台：84018401（目前） 国航电话销售服务中心（HELPDESK小组）： IET,IET特殊情况处理,1、国航出票，外航无法接收： DETR:TN/9997175637339 ISSUED BY: WORLDSPAN ORG/DST: SFO/SFO ARL-I E/R: NON-END/REF-USD25/ TOUR CODE: PASSENGER: BAKER/KENNETH EXCH: CONJ TKT: O FM:1SFO CA 986 D 30OCT 1450 OK DXR 30OCT7/30OCT7 2PC USED/FLOWN RL:HXGZB /MA8JVF1P O TO:2PEK NH CA 5722 J 04NOV 0920 OK C /30OCT8 2PC USED/FLOWN RL:BD8T2 /MA8JVF1P O TO:3KIX AC 36 C 06NOV 1845 OK CXRT /30OCT8 2PC AIRP CNTL/AC RL:HXGZB /MA8JVF1P X TO:4YVR AC UA 5008 C 06NOV 1315 OK CXRT /30OCT8 2PC OPEN FOR USE RL:HXGZB /MA8JVF1P TO: SFO FC: SFO CA BJS 2637.50NH OSA 923.10AC X/YVR AC SFO M2195.00NUC5755.60END,DETR:TN/9997175637339,DAC TICKET NUMBER NOT FOUND,外航没有票面，此时，使用TSU指令将航段状态手工改成“OPEN FOR USE”。 1、可以尝试“推控制权”给对方; 2、如果“推控制权”仍不成功，将状态用TSU指令修改成“OPEN FOR USE”然后换开纸票或开FIM给外航。,如何推控制权,DETR:TN/9994992889621 ISSUED BY: AIR CHINA ORG/DST: BJS/BJS BSP-I E/R: NON-END/REF-1000CNY/AFTDEP-1500CNY/AFT DEP REB TOUR CODE: PASSENGER: BO/YU MIN EXCH: CONJ TKT: O FM:1PEK CA 931 D 05NOV 1315 OK DLRTCN 30K USED/FLOWN RL:DBPGE /RJDD8 1E BG:1/19K X TO:2FRA LH 3674 D 05NOV 2115 OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1E O TO:3GVA LH 3687 D 10NOV OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1E X TO:4MUC CA 962 D 10NOV 1855 OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1E TO: PEK FC: 05NOV07BJS CA X/FRA1896.60LH GVA LH X/MUC CA BJS M1896.60NUC3793.20E ND ROE7.539800 XT CNY72.00DECNY262.00RACNY394.00YQCNY904.00YR,DETR:TN/9994992889621，DLH TICKET NUMBER NOT FOUND,ETIE:99949928896212A-LH 其中： 9994992889621是票号；“2”是票面中航段的序号； A代表Airport control; LH是该航段控制权的接受方。 注：此指令只能用于国际IET，不适用于与国内各公司的IET。,DETR:TN/9994992889621 ISSUED BY: AIR CHINA ORG/DST: BJS/BJS BSP-I E/R: NON-END/REF-1000CNY/AFTDEP-1500CNY/AFT DEP REB TOUR CODE: PASSENGER: BO/YU MIN EXCH: CONJ TKT: O FM:1PEK CA 931 D 05NOV 1315 OK DLRTCN 30K USED/FLOWN RL:DBPGE /RJDD8 1E BG:1/19K X TO:2FRA LH 3674 D 05NOV 2115 OK DLRTCN 30K AIRP CNTL/LH RL:DBPGE /RJDD8 1E O TO:3GVA LH 3687 D 10NOV OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1E X TO:4MUC CA 962 D 10NOV 1855 OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1E TO: PEK FC: 05NOV07BJS CA X/FRA1896.60LH GVA LH X/MUC CA BJS M1896.60NUC3793.20E,DETR:TN/9994992889621,DLH ISSUED BY: AIR CHINA ORG/DST: BJS/BJS BSP-I E/R: NON-END/REF-1000CNY/AFTDEP-1500CNY/AFT DEP REB TOUR CODE: PASSENGER: BO/YU MIN EXCH: CONJ TKT: O FM:1PEK CA 931 D 05NOV 1315 OK DLRTCN 30K CPN NOTE RL:DBPGE /RJDD8 1E BG:1/19K X TO:2FRA LH 3674 D 05NOV 2115 OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1E O TO:3GVA LH 3687 D 10NOV OK DLRTCN 30K CPN NOTE RL:DBPGE /RJDD8 1E X TO:4MUC CA 962 D 10NOV 1855 OK DLRTCN 30K CPN NOTE RL:DBPGE /RJDD8 1E TO: PEK FC: 05NOV07BJS CA X/FRA1896.60LH GVA LH X/MUC CA BJS M1896.60NUC3793.20E,外航出票，国航无法接收,1、国航有票面，但状态不是OPEN FOR USE，并且外航的票面已经显示“AIRP CNTL/UNK”：双方系统均显示控制权未知 DETR:TN/0162166741581 ISSUED BY: UNITED AIRLINES INC. ORG/DST: / ARL-I TOUR CODE: PASSENGER: SCHNAIBLE/JAMESW EXCH: CONJ TKT: O FM:1PEK CA 1321 Y 07NOV 0835 OK Y 2PC AIRP CNTL/UNK RL:/JSHLWUUA O TO:2CAN UA 4475 C 09NOV 1255 OK CWCANR 2PC CPN NOTE RL:/JSHLWUUA X TO:3PEK UA 898 C 09NOV 1900 OK CWCANR 2PC CPN NOTE RL:/JSHLWUUA TO: IAD FC: FC 16OCT WAS UA X/SIN SQ JKT M3706.00C TG BKK 562.50Y TG SHA 520.67Y RT CA BJS149.87Y CA CAN 225.47Y UA X/BJS UA WAS M5278.90CWCANR NUC10443.41 E ND,DETR:TN/0162166741581，DUA ISSUED BY: UNITED AIRLINES INC. ORG/DST: / ARL-I TOUR CODE: PASSENGER: SCHNAIBLE/JAMESW EXCH: CONJ TKT: O FM:1PEK CA 1321 Y 07NOV 0835 OK Y 2PC AIRP CNTL/UNK RL:/JSHLWUUA O TO:2CAN UA 4475 C 09NOV 1255 OK CWCANR 2PC OPEN FOR USE RL:/JSHLWUUA X TO:3PEK UA 898 C 09NOV 1900 OK CWCANR 2PC OPEN FOR USE RL:/JSHLWUUA TO: IAD FC: FC 16OCT WAS UA X/SIN SQ JKT M3706.00C TG BKK 562.50Y TG SHA 520.67Y RT CA BJS149.87Y CA CAN 225.47Y UA X/BJS UA WAS M5278.90CWCANR NUC10443.41 E ND XT 30.20US 7.00XY 5.00XA 2.50AY 22.20TS 250.00YQ 5.50YC 4.50XFIAD4.5 FARE: USD