人力资源课程全学习资料

Revision 01B Table of Contents STUDY GUIDE INTRODUCTION.4 REQUESTING HELP4 HOW TO USE THIS STUDY GUIDE.5 TESTING AND STUDENT EVALUATION6 SELECTING A PROCTOR FOR YOUR FINAL EXAMINATION7 GRADING7 CREDITS8 COMMUNICATIONS.8 COURSE INFORMATION9 TEXTBOOK9 COURSE DESCRIPTION9 COURSE OBJECTIVES9 COURSE RESEARCH PAPER.10 QUESTIONS FOR COURSE RESEARCH PAPER.11 CHAPTER ONE: HUMAN RESOURCE MANAGEMENT: AN OVERVIEW12 CHAPTER OBJECTIVES12 CHAPTER OVERVIEW12 CHAPTER EXERCISES13 CHAPTER TWO: THE ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT.14 CHAPTER OBJECTIVES14 CHAPTER OVERVIEW14 CHAPTER EXERCISES15 STUDY GUIDE MHR 6451 Columbia Southern University 24847 Commercial Avenue P.O. Box 3110 Orange Beach, AL 36561 (251) 981-3771 Fax (251) 981-3815 CHAPTER THREE: EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION16 CHAPTER OBJECTIVES16 CHAPTER OVERVIEW16 CHAPTER EXERCISES17 CHAPTER FOUR: JOB ANALYSIS AND HUMAN RESOURCE PLANNING .18 CHAPTER OBJECTIVES18 CHAPTER OVERVIEW18 CHAPTER EXERCISES19 CHAPTER FIVE: RECRUITMENT .20 CHAPTER OBJECTIVES20 CHAPTER OVERVIEW20 CHAPTER EXERCISES21 CHAPTER SIX: INTERNET RECRUITING.22 CHAPTER OBJECTIVES22 CHAPTER OVERVIEW22 CHAPTER EXERCISES23 CHAPTER SEVEN: SELECTION.24 CHAPTER OBJECTIVES24 CHAPTER OVERVIEW24 CHAPTER EXERCISES25 CHAPTER EIGHT: TRAINING AND DEVELOPMENT26 CHAPTER OBJECTIVES26 CHAPTER OVERVIEW26 CHAPTER EXERCISES27 UNIT ONE EXAM 28 CHAPTER NINE: CAREER PLANNING AND DEVELOPMENT37 CHAPTER OBJECTIVES37 CHAPTER OVERVIEW37 CHAPTER EXERCISES38 CHAPTER TEN: PERFORMANCE APPRAISAL39 CHAPTER OBJECTIVES39 CHAPTER OVERVIEW39 CHAPTER EXERCISES40 CHAPTER ELEVEN: COMPENSATION41 CHAPTER OBJECTIVES41 CHAPTER OVERVIEW41 CHAPTER EXERCISES42 CHAPTER TWELVE: BENEFITS AND OTHER COMPENSATION ISSUES43 CHAPTER OBJECTIVES43 CHAPTER OVERVIEW43 CHAPTER EXERCISES44 CHAPTER THIRTEEN: A SAFE AND HEALTHY WORK ENVIRONMENT45 CHAPTER OBJECTIVES45 CHAPTER OVERVIEW45 CHAPTER EXERCISES46 CHAPTER FOURTEEN: THE EVOLUTION OF LABOR UNIONS.47 CHAPTER OBJECTIVES47 CHAPTER OVERVIEW47 CHAPTER EXERCISES48 CHAPTER FIFTEEN: LABOR-MANAGEMENT RELATIONS49 CHAPTER OBJECTIVES49 CHAPTER OVERVIEW49 CHAPTER EXERCISES50 CHAPTER SIXTEEN: INTERNAL EMPLOYEE RELATIONS 51 CHAPTER OBJECTIVES51 CHAPTER OVERVIEW51 CHAPTER EXERCISES52 CHAPTER SEVENTEEN: GLOBAL HUMAN RESOURCE MANAGEMENT.53 CHAPTER OBJECTIVES53 CHAPTER OVERVIEW53 CHAPTER EXERCISES54 UNIT TWO EXAM .55 STUDY GUIDE INTRODUCTION REQUESTING HELP In order to facilitate your studies, a faculty member has been assigned to you and will serve as your Professor. A letter with your professors contact information will be mailed to you. Your Professor will be available to answer questions you may have as you progress through your studies. You should direct all course questions to your assigned Professor. You are required to make at least three contacts with your professor. A Contact Log to record these contacts with your professor is located after this introduction. Please complete this contact log and return it with your Final Examination Request form. We cannot stress enough how important it is that you take full advantage of these opportunities to establish an on-going dialogue with your Professor. You will find that these interactions with faculty will be quite useful in helping you to grasp concepts, crystallize your thoughts, and stay focused on your studies. Earning a degree through directed studies is tough enough. Use your faculty. Youll be glad you did. The Online Student/Faculty Forum serves as “Student Discussion Board” that enables students to post messages to fellow students as well as faculty and staff members of CSU. We hope this forum will foster a sense of camaraderie between you and your fellow students and assist you as you progress through your studies. Only CSU Students and Alumni are permitted to use the forum. When you first access the forum you will have to set up an account with your name and password. The Student Services Department reviews all accounts to verify that the user is a student or alumni before allowing access. The forum should greatly enhance your educational efforts here at CSU. We encourage you to visit the forum regularly. You can access the forum at the following address: /forum/index.html HOW TO USE THIS STUDY GUIDE Through summaries, objectives, study questions, and practical exercises, this Study Guide will help you assimilate the information presented in the text. This course consists of lessons that are grouped into units. As you begin each unit, note the titles of the lessons that comprise that particular unit. This will enable you to gain an understanding of the general subject being explored and to determine how the lessons relate to one another. Each lesson begins with a brief introduction, which will help you put the material in context and make it easier to know whats ahead. Following the introduction there is a list of learning objectives. Upon completing all the learning tasks for each lesson, review the objectives to verify in your own mind that you have grasped the materials covered. The Study Guide will instruct you to focus on particular portions of your text. Read the assigned portions carefully and take notes to help you absorb the material. After you have completed the assigned reading, review the study questions listed immediately following the assignment (there will typically be 5-8 of these questions for each lesson). For each question, make some notes to help formulate answers, jotting down some of your ideas or key words. Refer to the text freely in finalizing your answers. The answers to the study questions may appear on the pages following the questions. Compare your answers to those in the Study Guide. This will help you establish a clear picture of the correct and complete answer. After completing the study questions, turn to the practical exercises that are listed at the end of the lesson (not all lessons have practical exercises). The exercises are an excellent way to apply the theories and concepts you have learned. Each exercise will pose thought- provoking questions that will assist you in crystallizing your conclusions. Even though you are not required to write the answers to the practical exercises, you are encouraged to do so. TESTING AND STUDENT EVALUATION This course contains Unit Exams that can be found at the end of each Unit. These exams are to be taken after you have studied all lessons in the unit. Mark your answers to the exam questions on the enclosed answer sheets located after this introduction. Remember to complete the information at the top of each answer sheet you use. Write the course number, course revision code, exam type, and exam number. It is necessary to submit Unit Exams for grading after completing each unit. The University will grade the exams then return the results to you in a timely manner. When completing the Unit Exams, you may use your textbooks and other available reference material for assistance. It is important you put forth your best effort when taking these Unit Exams. The scores you earn on these exams will be factored into your final grade for each course. You will not be given an opportunity to improve your grade by retaking the unit exam. Since these exams are open-book and no time constraints are imposed, you have an opportunity to check and double- check your answers. You should not send in the answer sheets until you are confident you have answered all the test items correctly. Do not schedule your Final Exam until you have successfully completed all Unit Exams. You must review the results of your Unit Exams and correct any questions you may have missed. The purpose of this exercise is to help prepare you for the Final Exam. When you are ready to take the Final Exam, please submit the request form located after this introduction. NOTE:Keep in mind that the purpose for correcting your errors on the Unit Exams is to ensure you understand the course material before you take the Final Exam. The corrections will not effect your Unit Exam scores. Therefore, we strongly encourage you to make certain that your original answers are correct. SELECTING A PROCTOR FOR YOUR FINAL EXAMINATION Final examinations are to be administered to students by an approved Proctor on a date that is mutually convenient to both. Examinations are ideally administered at testing centers to be found in local High Schools, Trade and Vocational Schools, or Colleges and Universities. The Proctor must be a responsible and reputable third party for whom there is no conflict of interest or appearance of impropriety. School officials, counselors, education directors, supervisors, etc. are well suited for this purpose. The Proctor verifies the examination was administered in the manner prescribed. In the presence of the student, the Proctor will then seal in the provided envelope the examination and answer sheet and forward to CSU. Falsifying proctor information will result in invalidation of the examination and may be cause for termination. Once you have selected your proctor, complete the Examination Request form located at the end of this Introduction and mail or fax it to the University at least two weeks before you intend to sit for your exam. The exam will be sent directly to your proctor. GRADING Your grade for the course will be determined by your performance on the Unit and Final Exams. The exams will be weighted as follows: Unit Exams =30% Course Research Paper=30% Final Exam=40% Total =100% Letter grades will be assigned only at the end of the course. Successful completion of the course requires an overall score of 70% or better. The following scale will be used to determine your course grade: A = 90-100 B = 80-89 C = 70-79 D = 60-69 F =59 and below CREDITS Upon successful completion of this course, you will earn three (3) semester hours of college credit. COMMUNICATIONS The office hours at Columbia Southern University are from 8:00 AM to 5:00 PM Central Standard Time, Monday through Friday. ADDRESSColumbia Southern University PO Box 3110 24847 Commercial Ave Orange Beach, AL 36561 TELEPHONE(800) 977-8449 or (251) 981-3771 FAX (251) 981-3815 E-MAILStudent S B WEB SITE NOTE: Be sure to include your name, student identification number, and mailing address on all correspondence. We hope you find this course interesting and informative. COURSE INFORMATION TEXTBOOK Human Resource Management (8th edition) by R. Wayne Mondy, Robert M. Noe, and Shane R. Premeaux. Copyright 2002, published by Prentice Hall. ISBN: 0-13-6. COURSE DESCRIPTION This course covers the major aspects of human resource management. It provides an assessment of the human resource management field. Topics include: equal employment opportunity, job analysis, strategic planning, recruitment, selection, training, and performance appraisal. Compensation, benefits, safety and health and labor-management relations are also included. COURSE OBJECTIVES At the completion of this course, the student will be able to: 1. Describe the most central concerns of a human resource management department and why these aspects are important in todays society; 2. Relate the history and present day situation regarding equal employment opportunity and affirmative action, to include a discussion of “political correctness” vs. fair practice; 3. Describe the process of job analysis and indicators of performance, including MBO, TQM, PAQ, and GOJA; 4. Write an effective job description by stipulating the key ingredients in such an endeavor; 5. Describe the relationship between strategic planning and HR; 6. Discuss the selection process including a concise analysis of interviewing, review of applications and resumes, selection tests, and background investigations; 7. Describe current organizational departments of Training and Development and where outsourcing is a viable alternative; 8. Present an effective and practical process for evaluating training efforts; 9. Compare and contrast “good” vs. “ineffective” adult training in terms of delivery, program development, and needs assessment; 10. Describe the process of career planning and development, being sure to include a conclusion concerning the practical use of such endeavors in todays organizations; 11. Analyze the current job market including a discussion of how middle age white males fare compared to minorities and younger applicants; 12. Review at least three current approaches to performance appraisal and argue each ones merits and limitations; 13. Present a concise overview of the field of compensation, including the methods used to determine pay and grade levels within the corporation; 14. Relate how benefits are currently affecting the corporate world in terms of being a viable means of compensation; 15. Discuss the progress and problems of safety and healthy in yesterdays and todays work environment; 16. Present a concise history of labor unions and the present status and power of such organizations in todays work world; 17. Describe the legal and morale implications of internal employee relations including the discussion of disciplinary action, collective bargaining, grievance procedure, arbitration, and termination. The student will show attainment of this knowledge by scoring at least a passing grade on the course unit and final exams. COURSE RESEARCH PAPER Choose any three of the issues from the next section to research. You can use your course text, other books, journals, magazines, newspapers, your own experience, or actually interview people. Two- three typed pages for each answer. Your paper must meet the format requirements set forth in the Publication Manual of the American Psychological Association (APA), 4ed (ISBN 1-55798-241-4). This paper must be in your own words. Make certain to enclose any quoted materials in quotation marks and provide proper reference (citation) in the body of the paper (see the APA manual). Further, the paper will be typed, double-spaced with 1-inch margins (top, bottom, and sides). As a minimum, your paper must be securely stapled together (no paper clips, please). The Research Paper will represent 30% of your final course grade. This paper must be sent to Columbia Southern and returned prior to scheduling your final exam. QUESTIONS FOR COURSE RESEARCH PAPER 1. Since EEO and legal requirements, progress has been made establishing equal pay and providing jobs for minorities and women. How much effort is being made to attract applicants who are of minority status? What would be the average 45 year old white males chances in landing a job be when competing with applicants who are of minority status, female, and/or younger? Is this fair? legal? Professional athletic teams dont hire based on quotas. Positions are filled by the people who can perform the best. Why shouldnt this be the case in business and education as well? 2. Strategic Planning has come “of age.” Organizations have mission statements and a strategic plan as well as often insisting that departments also have a strategic plan. Strategic planning takes a significant amount of time and effort. Follow up includes dates objectives are to be accomplished as well as specific people responsible for achieving the results. Your assignment is to evaluate the effectiveness of strategic planning, giving the pros and cons of this method for organizations. 3. Organization X insists that employees are more than simply professionals and do an honest days work, but that they see their work at this organization as a “calling” At the managerial level, if someone is out of the office on company business, there is no compensatory time and working 10 hours per day is expected, as well as at home and on some weekends. Work comes first, family and personal needs second. In return the employee is fairly paid and retains their job unless job cuts are necessary to meet the organizational budget and needs. What is your analysis of this situation? Is it the way things need to be in a profit-production centered world? 4. What is the difference between working as a manager or supervisor in the United States compared to working in a country in Europe? Compare the hours of work expected, vacation times, job security, compensation (relative to the specific conditions that country), chance for advancement for people of different races, ages, and sex, and retirement. Cite research to back up your conclusions and thinking. 5. Sexual harassment has become a dominant litigation issue in America. No one argues that true cases of harassment need to be surfaced and legally handled. But have things gone too far? In one State situation, if a child kisses anothers face area below the eye, the administrator is required to bring in the police for investigation and a written report. In another study, females have admitted bringing law suits, not because of harassment but because they wanted to “get even” with tough bosses and couldnt find a better way of expressing their anger. Based on what you find and think regarding sexual harassment, comment on this issue. CHAPTER ONE: HUMAN RESOURCE MANAGEMENT: AN OVERVIEW CHAPTER OBJECTIVES After completing this chapter, the student should be able to: 1. Identify the human resource management functions. 2. Explain how organizations are adjusting to human resource restructuring trends. 3. Explain the need for human resources to be a strategic partner. 4. Compare and contrast executives, generalists, and specialists. 5. Describe the changes that occur in the human resource function as a firm grows larger and more complex. 6. Explain the nature of the professionalization of human resources and the direction it has taken. 7. Define ethics and relate ethics to human resource management. These objectives are taken from page 1 of your course text (Human Resource Management 8th edition by Mond