旅游英语必备学习资料

美式论文、报告写作技巧 编者按：美式教育的特点即是课程内容强调学生参与及创新运用，因此，报告便成了常见的考核学生学习成果的方式，比如实验报告、学期报告、专题报告、研究报告及论文（含毕业论文）等。研究生presentation 及 seminar 的机会更是占很大的比重，有些甚至占学期成绩很大比例。如何完成报告、论文同时得到良好的成绩，是本文提供给有志留学的有心人参考的目的。 美国大学生由於自小已养成自动寻找答案习惯，在启发式的教育环境下，写报告、论文对他们来说比较不陌生，虽然专业知识上美国学生不见得比外籍学生强，但是表达能力由於自小培养，加上英语能力的优势，常比外籍学生在报告、论文方面有较隹的利基。反之中国学生比较缺乏报告写作的训练，因此如果在留学过程中无法适应美式教育会比较辛苦，其实论文、报告的写作要领其实不难，只要把握技巧就可水到渠成。 通常论文由篇首(Preliminaries)，本文(Texts)以及参考资料(References)三部分构成；而这三大部分各自内容如下： (一) 篇首： 封面(Title) 序言(Preface) 谢词(Acknowledge) 提要(Summary) 目录(Tables and Appendixes) (二) 本文： 引言(Introduction) 主体，含篇(Part)、章(Chapter)、节(Section) 、以及注释 (Footnotes) (三)参考资料： 参考书目(References or Bibliography) 附录资料(Appendix)。 进行论文或报告写作之前，先要确定想要表达的主题，主题确定后，将其具体表达，即为题目。题目可以提供研究者： 一.研究的方向 二.研究的范围 三.资料搜集的范围 四.预期研究成果 通常在确定题目之後就开始找资料从事研究，建议在找资料之前最好去问教授有哪些参考资料来源可供参考引用。构思为确定写作大纲或 Proposal 的先前步骤， 大纲是论文、报告的骨干， Proposal 是研究的架构、流程及范围的说明书。如何构思大纲或Proposal为论文、报告写作前的必要准备工作。好的论文或研究报告，要基于在完整、详实的资料上，而参考资料除了和教授商借之外，最主要的来源就是图书馆了，一般参考资料来源可分成教科书或手册、政府机构的报告、科技或商业方面的杂志，及会议性质的资料。此外现代的电脑资料库也可帮助收集资料，在国外可利用学校的电脑连线资料库寻找自己需要的资料。当一切准备就绪，即可开始着手写报告，一般报告还分大报告如期末、专题等报告，及小报告如 Seminar 式的报告。 就算是小报告，也至少应含 (一)TITLE PAGES ：包含主题名称、作者、日期 (二)Summary： 即主要的结论 (三)Introduction：包括理论背景及内容 (四)Technical Sections：是论文的主体，为最重要的部份应再细分为 几个片断。 (五)Conclusions：即扼要的结论 (六)Appendixes：复杂公式的导引及叁考资料和电脑程式的报表可附加在 此项 美式报告的撰写通常要打字，两行式，行间若有未拼完的字要以音节来连接。写报告通常需要用到电脑，如有计算数字统计图表的需求，也常会用到程式软体如PASCAL、LOTUS，统计分析软体如SAS，也是不可或缺的，电脑绘图在今日已成为工商界及学术界的重要工具，文书处理更是最基本的要求，因此Word for Window、Powerpoint、Excel便成了颇受欢迎的工具。此外在英文语法、文法上的润饰与修改，如能请老美帮忙会比较好。 论文、报告完成后有时会需要做解说(Presentation)，用英文来讲演对中国人来说算是一大挑战，通常课堂讲演时间为十五分钟到三十分钟，若是论文囗试则至少一小时。投影机及麦克风的使用对讲演的效果有很大帮助，正式讲演前多预习几次，时间宜控制适中，上台时忌讳低头拿着报告照念，需留意听众的反应，切中主题，避免太多数字的导引。旅 游 英 语1、 了解海关手续Mr. Li: Youve traveled abroad a lot, Tom, so would you like to tell me something about clearing customs.李先生：汤姆，你经常出国旅游，能向我介绍一下关于通关的情况吗？ Tom: When you arrive in a country, you clear customs. A lot of countries have two channels: the green channel and the red channel. Some countries, like India, have three channels: the white channel, the green channel and the red channel.汤姆：到达一个国家时要通关。许多国家的海关有两种通道：绿色通道和红色通道。还有些国家如印度有三种通道：白色通道、绿色通道和红色通道。 Mr. Li: Then what are the differences between the green channel and red channel? 李先生：那么绿色通道和红色通道之间有什么区别呢？ Tom: If you have more than the duty-free allowances or prohibited goods, you go through the red channel and declare them to a customs officer. If you otherwise have nothing to declare, you go straight through the green channel unless you are asked to stop by an officer.汤姆：如果你携带的东西超出免税的范围或属于禁带物品，你就得从红色通道通过并向海关官员申报物品。如果你没有需要申报的物品而海关官员又没有阻拦你，你就可以直接通过绿色通道了。 Mr. Li: I see.李先生：我明白了。 Mr. Li: Im told that well have to state the purpose of going to a certain country, is it true? 李先生：我听说去一个国家时需要陈述旅行的目的，是吗？ Tom: Thats right. People go aboard for different purposes: some for pleasure, some on vacation, some on business, and some for other purposes.汤姆：是的。人们出国都各有目的：有的为了消遣，有的出去度假，有的是因公出差，有的是为了其他目的。 Mr. Li: Im going to New Zealand for sightseeing. What should I say if they ask about my purpose? 李先生：我要去新西兰观光，如果他们问我旅行的目的我该怎么说呢？ Tom: Just saying sightseeing is OK.汤姆：说观光就行了。2、 海关申报Officer: May I see your passport, please? 海关官员：请把你的护照给我看一下。 Mr. Li: Yes. Here you are.李先生：好的。在这里。 Officer: Are you traveling on business or for pleasure? 官员：你这次旅行是为了公务还是游玩？ Mr. Li: Im going to visit my older sister in New York.李先生：我来看望在纽约居住的姐姐。 Officer: How long will you stay? 官员：你打算在纽约呆多久？ Mr. Li: For several months.李先生：几个月。 Officer: Do you have anything to declare? Jewelry or cash? 官员：你有没有什么东西要申报？珠宝或现金？ Mr. Li: No, I havent. The only things I brought were my own clothes, my notebook computer and some gifts for my sister.李先生：没有。我所携带的东西只是一些自己的衣物和笔记本电脑，还带了一些送给姐姐的礼物。 Officer: Im sorry. Im afraid Ill have to check these, too. Did you bring any fruits, vegetables, fresh meats or plants into this country? 官员：对不起，恐怕我也得检查一下。你有没有携带任何水果、蔬菜、鲜肉或植物进本国？ Mr. Li: Oh would you kindly allow me to bring in the civet durian? It is the favorite of my sister.李先生：喔您能允许我带些榴莲吗？它是我姐姐最喜欢的水果。 Officer: Sorry, rotten fruit is not allowed.官员：对不起，腐烂的水果不允许带进来。 Mr. Li: But it is NOT rotten. It naturally has the special flavor.李先生：但是它不是腐烂的水果。它天生就是这种特殊的味儿。 Officer: Well, perhaps. But perishables are also not allowed.官员:是吗，也许吧。但易腐烂的东西也是不能带进来的。 Mr. Li: Oh, my poor sister! 李先生：哎，我可怜的姐姐！3、 了解航班情况A: Do you have any direct flight to New Zealand? A：你们有没有直飞新西兰的航班？ B: Sorry, we dont. But I think you can fly on Northwest 212 to Tokyo and then have a connecting flight on Japan Airline 123 to Auckland. And it is the most economical flight, just USD 580.B：对不起，我们没有直飞的航班，但你可以乘坐西北航空公司212航班到达东 京，转乘日本航空公司的123班机到达奥克兰。这个航线也是最经济的，机票才580美元。 A: When does the Flight 212 depart? A： 那么212航班什么时候起飞呢？ B: At 11:30am. By the way, it also makes a refueling stop at Chicago.B：上午11：30。顺便提一下，此次航班还要在芝加哥加油。 A: How big is the layover at Chicago? A：在芝加哥加油需要停留多长时间？ B: Less than one hour. B：不到一个小时。 A: And how long do I have to stay in Tokyo for the connecting flight? A：我需要在东京呆多久才能转机？ B: Not so long, just one hour. B：不长，才一个小时。 A: So the time for the whole journey is aboutA：那么整个旅程大约是 B: About eleven hours. B：大约十一个小时。 A: Let me count OK, it works out for my time schedule. Thanks a lot.A：让我计算一下，还行，比较适合我的时间安排。多谢。 B: You are welcome. B：不用谢。4、 搭乘公共汽车Traveler: Is this the bus that goes by the mall? 旅客：这班公共汽车经过购物中心吗？ Driver: No, it isnt. But you can transfer from this bus to bus number 24 when we get to the 1st Street.司机：不经过。但是你可以搭这班车到第一街转乘二十四路汽车到达那里。 Traveler: Good. How much is the fare? 旅客：好，那么车费多少钱？ Driver: Its eighty cents for adults and thirty-five cents for children under twelve. Dont use bill, and drop the exact fares into the money box after getting on the bus.司机：大人八十美分，十二岁以下的小孩三十五美分。不要用纸币，上车之后把钱数整好的硬币投入收款箱中。 Traveler: Will it cost for the transfer? 旅客：转车要钱吗？ Driver: Yes. When you get on the transfer bus, just show the bus driver the ticket stub. You will only have to pay ten more cents for yourself and a nickel for your child.司机：要。当你上了转乘的公共汽车时，就把这张票根给司机看。你只需另外再付十美分，而你的孩子只需再付五美分。 Traveler: That sounds pretty good.旅客：听起来不错。 Driver: You can take a seat now. And when youre ready to get off, remember to press the button near your seat.司机：现在你找个座位坐下吧。当你要下车的时候别忘了按你座位旁的按钮。 Traveler: Then how far ahead of time do I need to ring the bell for you to stop the bus? 旅客：我应提前多久按铃请你停车呢？ Driver: One minute is OK司机：提前一分钟就可以了。5、 快车带来便利Tom: We want to take a train to New York.汤姆：我们要搭火车去纽约。 Ticket agent (A): Regular or express train? 售票员：要普通车还是快车？ Tom: How much time would we save if we took the express? 汤姆：如果我们坐快车，可以节省多少时间？ A: About one hour. The next express train arrives in New York at 3:15.售票员：差不多一个小时。下一班快车在3点15分到达纽约。 Tom: And how much more do we have to pay for the express? 汤姆：那么坐快车的话，我们要多付多少钱？ A: First class is 24 dollars more, and second class is 15 dollars more.售票员：头等票多付24美元，二等票多付15美元。 Tom (to Mike): What do you think? 汤姆：（对迈克）你认为如何？Mike: As long as we can arrive one hour earlier, I dont mind paying a little extra.迈克：如果能早一个小时到达我不介意多付一些钱。 Tom: OK. (to A) Then give me two second-class tickets on the express, please.汤姆：好。（对售票员）那么来两张二等快车票。 Tom and Mike arrive in New York（汤姆和迈克抵达纽约） Mike: Oh! At last we are in the Big Apple! Now we have to take a subway to get to the Village. Dont we need to buy a subway map?迈克：啊！我们终于来到纽约！要去乡村的话我们就必须坐地铁。需不需要买一张地铁路线图？ Tom: Yes, but I think we can get it free at the subway station, at the token booth.汤姆：是的。但我想在地铁车站可能拿到免费的。 At the subway station（在地铁车站） Tom: Can I have ten tokens? And also can I get a free subway map?汤姆：给我来10个代币。另外可否给我一份地铁路线图？ Ticket booth employee (B): Sure. Heres a pack of ten tokens, twelve-fifty, and this is your subway map.售票员：当然可以。这是一包代币，12.50美元。这是地铁路线图。 Tom: Thank you.汤姆：谢谢。 Mike: We are going to the East Village. Which train should we take?迈克：我们要去东方村庄该坐哪一列车呢？ B: Take the No. 8 train and get off at Astor Place.售票员：坐8路车，在亚士都站下车。 Tom/Mike: Thanks a lot.汤姆/迈克：多谢。6、 电话定房Front Desk: Royal Hotel, can I help you? 前台：皇家酒店，我能为您服务吗？ Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies? 汤姆：我急需一个房间要明晚住，请问你们还有空房吗？ Front Desk: Yes, we have. What kind of room would you like? 前台：还有空房。您需要什么样的房间？ Tom: Id like a suite with an ocean view, please.汤姆：我想要一个可以看到海景的套房。 Front Desk: No problem, sir.前台：没问题，先生。 Tom: What is the price of the suite? 汤姆：价格如何？ Front Desk: It is US$ 280 per night.前台：每晚280美元。 Tom: It is a little high. Im told that your hotel is offering discount now.汤姆：价格有点高。我听说你们酒店正在打折。 Front Desk: Yes, but the offer ended yesterday. Im sorry.前台：是的，但打折期昨天就结束了。很抱歉。 Tom: Oh, I see. Then do you have anything less expensive? 汤姆：我明白了。那么你们是否还有其他便宜一点的套房？ Front Desk: No, sir. So far it is the least expensive suite for tomorrow night.前台：没有了，先生。到目前为止，这是能为明晚提供的最便宜的套房。 Tom: OK, I will take it. By the way, does the price include breakfast? 汤姆：那好吧，我就预定它了。顺便问一下，房价是否包括早餐？ Front Desk: Yes, it does. Now could I have your name, please? 前台：是的，包括早餐。现在我能请问您的尊姓大名了吗？ Tom: My name is Tom Zhang.汤姆：我叫汤姆，张。 Front Desk: Would you kindly spell it for me?前台：您能拼读一下吗？ Tom: That is T-O-M, Z-H-A-N-G.汤姆：T-O-M，Z-H-A-N-G。 Front Desk: Thank you, I got it. And how long do you expect to stay? 前台：谢谢，我记下了。另外您预计在此停留多久？ Tom: About three days.汤姆：大约三天。 Front Desk: OK. Our check-in time is after 1:00pm. And see you tomorrow.前台：好的。我们的登记时间是在下午一点钟之后。明天见。 Front Desk: Thank you. See you.汤姆：谢谢。明天见。7、 饭店用餐Waiter: Good evening. Do you have a reservation? 侍者：晚上好。您约定座位了吗？ Tom: No, we dont.汤姆：没有。 Waiter: How many people are you together?侍者：你们一共多少人？ Tom: Just two persons.汤姆：就两位。 Waiter: Would you like to sit in smoking section, non-smoking section or whatever comes open first?侍者：你们要抽烟区还是非抽烟区，或是有空位就行？ Tom: We prefer non-smoking section.汤姆：我们要非抽烟区。 Waiter: Awfully sorry, there are no vacancies left now. Would you like to wait for a moment? 侍者：十分抱歉，现在在非抽烟区还暂时没有座位。您能稍等一会吗？ Tom: How long a wait do you think therell be?汤姆：我们要等多长时间？Waiter: About eight minutes, I think.侍者：大约八分钟，我想。 Tom: OK, we will wait a while.汤姆：好吧，那我们就等一会儿。 (Ten minutes later)（八分钟之后） Waiter: Im sorry for making you wait for so long. Now there is a table available in non-smoking section. Please follow me.侍者：非常抱歉让你们等了这么久。现在在非抽烟区有空位了。请跟我来。 Tom: Thank you.汤姆：谢谢。 Waiter: This is menu. Are you ready to order now?侍者：这是菜单。您现在可以点菜了吗？ Tom: Sorry, we havent decided yet. Could you please give us a little longer? 汤姆：对不起，我们还没决定要点什么，你再等一下好吗？ Waiter: No problem.侍者：没问题。 Tom: Well, I think I would like to have a shrimp cocktail and the tomato sausage soup first. How about you, Jones.汤姆：我想先点一个虾仁杯和一个番茄红肠汤。你呢，琼斯？ Jones: The same for me, please.琼斯：我也要同样的。 Waiter: Yes, sir.侍者：好的，先生。 Jones: What main dish would you like, Tom? 琼斯：你喜欢什么主菜，汤姆？ Tom: Well, Id like the sole, please.汤姆：我想吃炸板鱼。 Jones: Ill have the sirloin steak.琼斯：请给我一客牛腰肉排。 Waiter: Yes. What would you like to drink? 侍者：是。那么喝些什么呢？ Jones: Red wine for me. And you, Tom? 琼斯：我喝红葡萄酒，你呢？ Tom: I think Ill have beer.汤姆：我喝啤酒。 Jones: One goblet of red wine and one bottle of beer, please.琼斯：请拿一杯红葡萄酒和一瓶啤酒。 Waiter: Would you like a dessert? 侍者：要不要甜食？ Jones: What special kind of desserts do you have? 琼斯：你们有什么特色甜品？ Waiter: Lemon pie, hot cake in syrup, chocolate sundae and custard pudding.侍者：柠檬派，糖油煎饼，巧克力圣代和奶油布丁。 Tom: Well, I think well order after we finish the main course.汤姆：等我们吃过主菜再点吧。 Waiter: All right, Ill bring the soup right away.侍者：好的，汤马上就会上来。8、 住宿登记Tom: Id like to check in, please.汤姆：我想登记办理住宿手续。 Reception Clerk: Awfully sorry, sir. There are no rooms available now.前台职员：非常抱歉，先生。现在没有空房了。 Tom: But I have reserved a room the day before yesterday.汤姆：但是我在前天已预定房间了。 Clerk: Sorry. May I have your name? .职员：对不起，请问您的名字。 Tom:Tom Wang.汤姆：汤姆，张。 Clerk: Please wait a minute. Let me checkExcuse me, but I cant seem to find your name on our list. Are you sure you have a reservation for tonight? 职员：请等一下，我来查下记录对不起，先生，名册上找不到您的大名。您确定您约定了今晚的房间了吗？ Tom: Of course, I did it myself.汤姆：当然，我亲自预定的。 Clerk: Im terribly sorry. There must have been some mistakes. Let me check it again Oh, yes. There is a name listed as Tom Huang. It must be the fault of the clerk who registered your name. I apologize.职员；太抱歉了。一定是除了什么错误。让我再查查是的，这有一个登记的名字是汤姆，黄。一定是登记的职员在记录您的名字时出了错。我再次表示抱歉。 Tom: Dont worry about that.汤姆：没关系。 Clerk: According to the records, your reservation is for a single room with shower and air conditioner for two nights. The room rate will be $110 per night, including 10% tax and 4% service charge. Is it right? 职员：根据记录，您预定的是一个带有淋浴和空调的单人间，两个晚上。房费是每晚110美元，包括10%的税收和4%的服务费。对吗？ Tom: Yes, thats right. Id like to pay my bill by credit card. 汤姆：对。我用信用卡结帐。 Clerk: May I take a print of your card?职员：我来打印一下信用卡的信息好吗？ Tom: Here you are.汤姆：好的。 Clerk: OK. Now could you fill out this registration card?职员：现在请您填一下住宿登记表吧。 Tom: All right.汤姆：可以。 Clerk: Your room number is 707. Here is your key. The bellhop will help you to carry the suitcases to your room. Have a nice evening.职员：您是在707房间，这是门钥匙。行李员会帮您把箱子送到房间。祝您晚安。9、 用餐结账Waiter: Are you through with your meal? 侍者：你们吃完了吗？ Tom: Yes, we are. Could we have the check, please? 汤姆：吃完了。请拿帐单来。 Waiter: Here is your check, 86 dollars in all. I can take care of it here when youre ready.侍者：给您，一共86元。如果你们要付帐，我可以帮你们拿去结帐。 Tom: Do you accept cheque? 汤姆：你们收支票吗？ Waiter: No, Im sorry we dont. We accept credit cards and cash.侍者：对不起，我们不收。我们只收信用卡和现金。 Tom: Well, I dont have any cash with me. So Ill have to put in on credit. Heres 90 dollars. Please keep the change.汤姆：我没带现金。我必须用信用卡结帐了。这是90元，剩下的做小费。 Waiter: Thank you, I will be right back.侍者：谢谢你，我马上就回来。 Tom: Oh, please wait for a minute. I want to go with the food left.汤姆：请稍等一会。我想把剩下的食物带走。 Waiter: I see. I will bring some to-go boxes for you.侍者：我明白。我会为您拿一个打包盒。 Tom: Thank you.汤姆：谢谢。10、 叫醒服务Clerk: What can I do for you, sir?服务员：有什么为您效劳的吗，先生？ Tom: Im Tom in Room 528, and I want a wake-up call tomorrow morning.汤姆：我是528房间的汤姆，请明早叫醒我。 Clerk: At what time?服务员：什么时间？ Tom: 6:15am please.汤姆：6：15 Clerk: We have a computer wake-up service. Please dial 2 first and then the time. That is to say, dial 2 and the 0615 for the time. There must be five digits in the final number.服务员：我们有电脑叫醒服务。请先拨2，再拨时间。也就是说，先拨2，再拨0615。最后必须有5位数字。 Tom: I see. Then it is 20615. Thank you. By the way, if I want to change my wake-up time, what should I do? 汤姆：我明白了。也就是20615。谢谢。顺便问一下，我想改变叫醒时间该怎么办呢？ Clerk: Just dial your new wake-up time. The computer will automatically cancel the old time and record the new one.服务员：拨上新时间即可。电脑将自动取消原先的叫醒时间并记录下新时间。 Tom: If I dial 20700, I will be waked up at 7:00 am?汤姆：如果我拨20700，就会在早上7：00叫醒我，是吗？ Clerk: Yes, thats right.服务员：是的。Tom: Thanks a lot.汤姆：非常感谢。 Clerk: You are welcome. Good night! 服务员：不客气。晚安！11、 用餐规则1. Pull out chairs to seat the women when you are eating together.1. 进餐时帮助女士入座。 2. Do not sit down before all the ladies are seated.2. 在女士未入座之前不要抢先入座。 3. Pull your chair up and sit close to the table after sitting down.3. 入座后将椅子靠近餐桌。 4. It is customary to say grace before the meal begins in many Christian homes. Watch the host or hostess. If they bow their heads, join them.4. 很多基督徒家庭进餐前有祷告的习惯。注意观察主人或主妇，如果他们低下头去，你也应随从他们。 5. When the hostess takes her napkin, open your napkin in half and lay it across your lap.5. 女主人拿起餐巾时，你也应拿起餐巾，打开一半，摊放在膝盖上。 6. When eating with silverware, begin from the outside piece, then knife and fork for the second course and so on. The pieces closest to the plate are for the last course.6. 使用餐具吃饭时，首先从最外侧开始，刀和叉是用来吃第二道菜及以后的菜的。最靠近盘子的餐具要留到最后用。 7. When having soup, move the spoon away from you to spoon out the soup. When a little remains, you may raise slightly the side of the bowl close to you.7. 用匙舀汤时，匙要从里往外舀。汤快喝完了时，可将汤盘近身一侧抬高一点。 8. Cut large pieces of food, such as steak or chops, into small pieces all at one time.8. 把大块食物，如牛排或排骨，一次切成若干小块。 9. Use you knife close to the fork. This way, it is a lot easier to cut meat.9. 刀要靠近叉使用，这样更容易切割。 10. Put your knife and fork diagonally on the further side of the plate when you have finished eating something. Do not place them leaning on the plate. The knife should always be placed the sharp edge in.10. 吃完东西时将刀叉对角放齐，置于盘子外侧。不要靠在盘子上，而且刀刃应该向里。 11. In America, when you have finished cutting, you can put down the knife, transfer the fork to the right hand and eat. In Europe, you hold your fork in the left hand and carry food to your mouth on the back of the fork. It helps to put some solid piece of food at the edge of the fork and pile soft food on it.11. 在美国，切完东西时，你可以放下刀，用右手拿起叉来吃饭；在欧洲，你可以左手拿叉，用叉的背面将食物送到嘴里，这样有利于叉的边缘放较硬的食物，上面再放较软的食物。 12. You can choose whichever you like.12. 你可以自由选择你喜欢的食物。12、 洗衣服务Tom: What are your rates of laundry service? 汤姆：洗衣服务怎么收费？ Attendant (A): Theres a rate chart in your folder in the dresser drawer, sir.服务员（甲）：在您的梳妆台抽屉里有价格表，先生。 Tom: I seeWell, would you please send someone to Room 528 to pick up some laundry for me?汤姆：我知道了。请派人来528房间好吗？我有衣服要洗。 Attendant (A): Yes, sir. Ill send someone immediately.服务员（甲）：好的，先生。我立即派人去。 Tom: Id like to have these clothes washed.汤姆：我想把这些衣服洗一下。 Attendant (B): Could you please fill out the laundry form? 服务员（乙）：请填一下这张洗衣表好吗？ Tom: OK. By the way, Id like my silk shirt to be handwashed. Please use cold water, then it doesnt shrink.汤姆：好的。我希望我的丝绸衬衣用手洗。请用冷水。那样它就不会缩水了。 Attendant (B): By hand in cold water. I see.服务员（乙）：手洗，用冷水。我明白。 Tom: I need them to be washed right away. Can you have them finished by tomorrow morning? 汤姆：我需要快点洗出来。明天早晨怎么样？ Attendant (B): Sorry, it wont be possible. Its already 10 oclock. Im afraid its too late for todays laundry. Tomorrow afternoon is the soonest.服务员（乙）：对不起，这不可能。现在已经10点了。恐怕赶不上今天的洗衣时间了。最快也得明天下午。 Tom: Oh, no! I have a date at 11:00 tomorrow.汤姆：我的天！我明天11点有个约会。 Attendant (B): We have a special three-hour service. We will deliver it wi