某某开关有限公司质量管理手册中英文对照版（精编版）（可编辑）

某某开关有限公司质量管理手册中英文对照版（精编版）某某开关有限公司质量管理手册中英文对照版目录手册批准和发布应用范围手册管理公司简介管理和领导11公司使命愿景价值观和方针612全面质量管理原则和体系方法813法律和其他要求14资源作用职责和权限15内部体系审核自我评审和管理评审1216沟通2信息与分析21信息内容COM市场和COM合同履行信息COM设计与开发信息COM采购信息COM供应商质量信息COM企业资源计划系统COM全面质量管理体系文件COM关键指标系统数据COM不良质量成本信息控制COM文件控制COM记录控制COM电子信息控制23信息分析与统计技术COM数据分析COM数字资料统计工具COM非数字资料管理工具COM统计抽样3战略策划31战略策划过程32强项弱项机会和威胁分析1833目标管理34体系策划和管理方案4人力资源41人力资源计划42职位描述招聘与人员配置1943能力培训和意识44考核与激励45职业道德46员工满意度47公司文化建设5过程管理主过程和支持性过程产品要求的确定53产品要求的评审CONTENTAPPROVALANDISSUANCEOFMANUAL4SCOPEOFAPPLICATIONCONTROLOFMANUALCOMPANYPROFILE1MANAGEMENTANDLEADERSHIP11COMPANYSMISSIONVISIONVALUESANDPOLICIES612TQMPRINCIPLESANDTQMSYSTEMSAPPROACH813LEGALANDOTHERREQUIREMENTS14RESOURCEROLESRESPONSIBILITYANDAUTHORITY9INTERNALSYSTEMAUDITSELFASSESSMENTANDMANAGEMENTREVIEWCOMMUNICATION2INFORMATIONANDANALYSIS21SCOPEOFINFORMATIONCOMMARKETINGANDCUSTOMERINFORMATIONCOMINFORMATIONONORDERIMPLEMENTATIONCOMDESIGNANDDEVELOPINGINFORMATIONCOMPURCHASINGINFORMATIONCOMSUPPLIERQUALITYINFORMATIONCOMENTERPRISERESOURCEPLANNINGSYSTEMCOMDOCUMENTSOFTQMSYSTEMCOMDATAOFKEYMEASUREMENTSYSTEMCOMCOSTOFPOORQUALITYCONTROLOFINFORMATIONCOMCONTROLOFDOCUMENTSCOMCONTROLOFRECORDSCOMELECTRONICINFORMATIONCONTROL23INFORMATIONANALYSISANDSTATISTICALTECHNIQUES16COMANALYSISOFDATACOMSTATISTICALTOOLSFORNUMERICINFORMATIONCOMSTATISTICALTOOLSFORNONNUMERICINFORMATIONCOMSTATISTICALSAMPLING3STRATEGICPLANNING31STRATEGICPLANNINGPROCESSSTRENGTHWEAKNESSOPPORTUNITYANDTHREAT1833MANAGEMENTBYOBJECTIVES34SYSTEMPLANNINGANDMANAGEMENTPROGRAMMES194HUMANRESOURCE41THEHUMANRESOURCEPLANPOSITIONDESCRIPTIONRECRUITMENTANDPLACEMENT19COMPETENCETRAININGANDAWARENESS1944APPRAISALANDMOTIVATION45OCCUPATIONETHICS46EMPLOYEESATISFACTION47CORPORATECULTURE5PROCESSMANAGEMENT51KEYPROCESSANDSUPPORTINGPROCESS2152DETERMINATIONOFPRODUCTREQUIREMENT2253REVIEWOFPRODUCTREQUIREMENTS2254设计和开发55客户财产56采购见第8章57生产运作COM生产运作控制COMCOM测量设备和技术程序标识58检验和试验COM进货检验和试验COM过程检验和试验COM最终检验和试验COM检验和试验记录COM检验和试验状态59监视和测量装置的控制COM测量设备COM软件COM环境COM外部供方510计量确认和测量过程的实现26计量确认测量过程测量不确定度和溯源性511不合格的控制不合格品及运作的控制不合格测量设备的控制512搬运包装贮存防护和交付29513服务514基础设施与维护515现场管理516过程质量审核517产品质量审核6经营改进与运作结果61经营62经营63运作结果测评7客户中心与满意71客户满意的监视和测量72客户投诉处理8供应管理81供应管理战略82供应管理内容83供应商评审84与供应商的3485总成本的降低86供应资源开发与国产化87供应商质保支持与第二方审核3588供应商考核索赔与改进3589供应商评估模式图9时效管理54DESIGNANDDEVELOPMENT55CUSTOMERPROPERTY56PURCHASINGSEECHAPTER857PRODUCTIONOPERATIONSCOMCONTROLOFPRODUCTIONOPERATIONSCOMPRODUCTIDENTIFICATIONANDTRACEABILITYCOMIDENDITIFICATIONFORMEASURINGEQUIPMENTANDTECHNICALPROCEDURES58INSPECTIONANDTESTINGCOMRECEIVINGINSPECTIONANDTESTINGCOMINPROCESSINSPECTIONANDTESTINGCOMFINALINSPECTIONANDTESTINGCOMINSPECTIONANDTESTINGRECORDSCOMINSPECTIONANDTESTINGSTATUS59CONTROLOFMONITORINGANDMEASURINGDEVICES25COMMEASURINGEQUIPMENTCOMSOFTWARECOMENVIRONMENTCOMOUTSIDESUPPLIER510METROLOGICALCONFIRMATIONANDREALIZATIONOFMEASUREMENTPROCESSCOMMETROLOGICALCONFIRMATIONCOMMEASUREMENTPROCESSCOMMEASUREMENTUNCERTAINTYANDTRACEABILITY511CONTROLOFNONCONFORMITYCOMCONTROLOFNONCONFORMINGPRODUCTANDOPERATIONCOMCONTROLOFNONCONFORMINGMEASURINGEQUIPMENT512HANDLINGPACKAGINGSTORAGEPRESERVATIONANDDELIVERY513SERVICE514INFRASTRUCTUREANDMAINTENANCE515HOUSEKEEPING516PROCESSQUALITYAUDIT517PRODUCTQUALITYAUDIT6BUSINESSIMPROVEMENTANDOPERATIONALRESULTS61REQUIREMENTSFORBUSINESSIMPROVEMENT3062METHODSFORBUSINESSIMPROVEMENT3163MEASUREMENTSOFOPERATIONALRESULTS327CUSTOMERFOCUSANDSATISFACTIONCUSTOMERSATISFACTIONMONITORINGMEASURING3372CUSTOMERCOMPLAINTRESOLUTIONPROCESS338SUPPLYMANAGEMENT81SUPPLYMANAGEMENTSTRATEGY82CONTENTOFSUPPLYMANAGEMENT83SUPPLIEREVALUATION84COMMUNICATIONANDPARTNERSHIP85TOTALCOSTREDUCTION86SOURCINGANDLOCALIZATION87SUPPLIERQASUPPORT2NDPARTYAUDIT3588APPRAISALCOMPENSATIONANDIMPROVEMENTFORSUPPLIERS89CNDMXSUPPLIEREVALUATIONMODEL369TIMEBASEDMANAGEMENT10环境与职业健康安全管理101环境因素与职业健康安全风险37102运行控制103应急准备和响应绩效监测和测量守法性合规性评价清洁生产环境标志附录AISO90012000附录BISO100122003CISO140012004附录DOHSAS180011999附录E质量目标计量目标环境健康安全目标与管理方案关键指标系统附录F修改登记10ENVIRONMENTALANDOHSMANAGEMENT101ENVIRONMENTALASPECTSANDOHSRISKS37102OPERATIONALCONTROL103EMERGENCYPREPAREDNESSANDRESPONSE38PERFORMANCEMONITORINGANDMEASUREMENT38EVALUATIONOFCOMPLIANCECLEANERPRODUCTIONENVIRONMENTALLABELSAPPENDIXACORRESPONDENCEAMONGSTISO90012000TQMMANUALANDRELATEDPROCEDURESAPPENDIXBCORRESPONDENCEAMONGSTISO100122003TQMMANUALANDRELATEDPROCEDURESAPPENDIXCCORRESPONDENCEAMONGSTISO140012004TQMMANUALANDRELATEDPROCEDURESAPPENDIXDCORRESPONDENCEAMONGSTOHSAS180011999TQMMANUALANDRELATEDPROCEDURESAPPENDIXEQUALITYOBJECTIVESMETROLOGICALOBJECTIVESENVIRONMENTALANDOHSOBJECTIVESANDMANAGEMENTPROGRAMKEYMEASUREMENTSYSTEMAPPENDIXFREGISTEROFAMENDMENT手册的批准和发布厦门ABB开关有限公司最高管理层谨在此批准本全面质量管理手册和公司使命愿景价值观和方针生效本手册描述了公司的全面质量管理体系旨在使产品服务和运作满足客户和适用的法律法规要求确保经营管理目标的实现并使员工股东社会及供应商受益全体员工必须严格遵守与执行最高管理层在此承诺将创立和改进全面质量管理体系就满足客户及法律法规要求的重要性进行沟通推行客户中心论制订和批准方针目标实施管理评审确保及时获得必要的资源厦门ABB开关有限公司总经理翁建汉2007年6月应用范围本手册适用于厦门ABB开关有限公司从识别顾客要求到使顾客满意的所有质量管理过程以及那些可为公司控制或施加影响的环境因素和职业健康安全中压开关设备断路器真空接触器组合电器本手册采用ABB集团卓越经营模式框架充分整合了ISO90012000质量管理体系标准ISO100122003测量管理体系标准ISO140012004环境管理体系标准ISO140211999环境标志和声明II型环境标志自我环境声明以及OHSAS180011999职业ABB集团卓越经营模式框架如下图APPROVALANDISSUANCEOFMANUALTHETOPMANAGEMENTOFABBXIAMENSWITCHGEARCOLTDHEREBYAPPROVESTHETOTALQUALITYMANAGEMENTMANUALTHECOMPANYSMISSIONVISIONVALUESANDPOLICIESANDAUTHORIZESITSUSETHISMANUALDESCRIBESTHETOTALQUALITYMANAGEMENTSYSTEMOFTHECOMPANYWHICHISNECESSARYFORTHEFULFILLMENTOFCUSTOMERSANDAPPLICABLEREGULATORYSREQUIREMENTSCONCERNINGPRODUCTSERVICEANDOPERATIONSFORTHEACHIEVEMENTOFMANAGEMENTOBJECTIVESANDFORTHEBENEFITSOFTHEEMPLOYEESOWNERSSOCIETYANDSUPPLIERSTHEINSTRUCTIONSCONTAINEDINTHISMANUALAREBINDINGFORALLSTAFFTOPMANAGEMENTDEMONSTRATESHEREITSCOMMITMENTTOTHEDEVELOPMENTANDIMPROVEMENTOFTHETOTALQUALITYMANAGEMENTSYSTEMCOMMUNICATINGTOTHECOMPANYTHEIMPORTANCEOFMEETINGCUSTOMERASWELLASSTATUTORYANDREGULATORYREQUIREMENTSDEVELOPINGCUSTOMERFOCUSESTABLISHINGANDAPPROVINGTHEPOLICIESANDOBJECTIVESCONDUCTINGMANAGEMENTREVIEWSENSURINGTHEAVAILABILITYOFNECESSARYRESOURCESPRESIDENTABBXIAMENSWITCHGEARCOLTDJOHNYUNGJUNE2007SCOPEOFAPPLICATIONTHISMANUALAPPLIESTOTHEACTIVITIESFROMTHEIDENTIFICATIONOFCUSTOMERREQUIREMENTSTHROUGHALLQUALITYMANAGEMENTSYSTEMPROCESSESTOTHEACHIEVEMENTOFCUSTOMERSATISFACTIONANDTOTHEMANAGEMENTOFENVIRONMENTALASPECTSANDOCCUPATIONALHEALTHANDSAFETYOHSRISKSTHATTHEORGANIZATIONCANCONTROLANDOVERWHICHITCANBEEXPECTEDTOHAVEANINFLUENCEITCOVERSALLTHEPRODUCTSTHATAREMANUFACTUREDANDPROVIDEDBYTHECOMPANYINCLUDESMEDIUMVOLTAGESWITCHGEARCIRCUITBREAKERVACUUMDISCONNECTORSWITCHFUSECOMBINATIONTHISMANUALISDESIGNEDACCORDINGTOTHESCHEMEOFABBSMODELFORBUSINESSEXCELLENCEFULLYINTEGRATEDWITHTHEREQUIREMENTSOFISO90012000ISO100122003ISO140012004ISO140211999ANDOHSAS180011999THETOTALQUALITYMANAGEMENTSYSTEMMENTIONEDINTHISMANUALCOVERSTHEOPERATIONALSYSTEMRELATEDTOQUALITYMETROLOGYENVIRONMENTANDOCCUPATIONALHEALTHANDSAFETYWHILEITISUSEDFORTHEPURPOSEOFCERTIFICATIONORPERIODICALAUDITONLYTHOSEASPECTSANDPROCESSESSPECIFIEDINTHERELATEDSTANDARDSHALLBEAPPLIEDTHESCHEMEOFABBSMODELOFBUSINESSEXCELLENCEISASFOLLOWS手册管理1编制审核和批准本手册由公司内部跨职能小组编制质量部经理审核总经理批准生效本手册内容由质量部负责解释以中文本为准2发放21手册的有效版本通过公司计算机内联网进行分发和控制22各部门经理和主管应保证本部门内每个使用者都熟悉手册中与之相关的内容和要求23非受控版手册的封底印上非受控字样发给客户或其他相关方参考更改手册更改首先由更改人提出更改申请经质量部经理审核和总经理批准后按文件更改程序规定进行4换版原则上本手册随所依据的相关标准的换版或公司运作系统的重大变化而换版5引用标准ISO90002000质量管理体系基础与术语ISO90012000质量管理体系要求ISO100122003测量管理体系对测量过程和测量设备的要求VIM1993国际通用计量学基本术语ISO140012004环境管理体系要求及使用指南ISO140211999环境标志和声明II型环境标志自我环境声明OHSAS180011999职业ISO190112002质量和或环境管理体系审核指南ABBTQSRABB集团卓越经营模式6参考ISO90042000质量管理体系业绩改进指南公司简介ABB集团COM是电力和自动化技术ABB开关有限公司是ABB集团在亚太地区最大的中压开关制造和研究基地公司成立于1992年9月是ABB在中国的第一家合资企业主要生产和销售中压开关设备断路器及配套元器件迄今CONTROLOFMANUAL1COMPILINGCHECKINGANDAPPROVALTHETOTALQUALITYMANAGEMENTMANUALISCOMPILEDBYACROSSFUNCTIONALTEAMREVIEWEDBYTHEQUALITYDEPTMANAGERANDAPPROVEDBYTHEGENERALMANAGERTHEQUALITYDEPTISRESPONSIBLEFORTHEEXPLANATIONOFTHEMANUALPRIORITYSHALLBEGIVENONTHECHINESEVERSIONWHENCONFLICTEXISTSBETWEENTHECHINESEVERSIONANDENGLISHVERSIONISSUINGTHEEFFECTIVEMANUALISISSUEDANDCONTROLLEDTHROUGHTHEINTRANETOFTHECOMPANYDEPARTMENTMANAGERSANDSUPERVISORSSHOULDENSURETHEIRSUBORDINATETOUNDERSTANDTHERELATEDCONTENTSANDREQUIREMENTSOFTHEMANUALTHEMARKOFUNCONTROLLEDSHOULDBEMADEONTHEBACKCOVERPAGEFORTHOSEUNCONTROLLEDMANUALSISSUEDTOTHECUSTOMERSOROTHERINTERESTEDPARTIESAMENDMENTBEFOREANYAMENDMENTTOTHEMANUALANAPPLICATIONSHOULDBESUBMITTEDBYTHEAPPLICATORREVIEWEDBYTHEQUALITYMANAGERANDAPPROVEDBYTHEGENERALMANAGERWHICHISSPECIFIEDINTHERELEVANTPROCEDUREREVISIONTHENEWVERSIONOFTHEMANUALWILLBECOMPILEDIFTHEREAREMAJORCHANGESCONCERNINGTHESTANDARDSORTHEOPERATIONALSYSTEMOFTHECOMPANYNORMATIVEREFERENCEISO90002000QUALITYMANAGEMENTSYSTEMSFUNDAMENTALSANDVOCABULARYISO90012000QUALITYMANAGEMENTSYSTEMSREQUIREMENTSISO100122003MEASUREMENTMANAGEMENTSYSTEMSREQUIREMENTSFORMEASUREMENTPROCESSESANDMEASURINGEQUIPMENTVIM1993INTERNATIONALVOCABULARYOFBASICANDGENERALTERMSUSEDINMETROLOGYISO140012004ENVIRONMENTALMANAGEMENTSYSTEMSREQUIREMENTSWITHGUIDANCEFORUSEISO140211999ENVIRONMENTALLABELSANDDECLARATIONSOHSAS180011999OCCUPATIONALHEALTHANDSAFETYMANAGEMENTSYSTEMSSPECIFICATIONISO190112002GUIDELINESFORQUALITYANDORENVIRONMENTALMANAGEMENTSYSTEMSAUDITINGABBTQSRABBSMODELFORBUSINESSEXCELLENCEREFERENCEISO90042000QUALITYMANAGEMENTSYSTEMSGUIDANCEFORPERFORMANCEIMPROVEMENTCOMPANYPROFILEABBCOMISALEADERINPOWERANDAUTOMATIONTECHNOLOGIESTHATENABLEUTILITYANDINDUSTRYCUSTOMERSTOIMPROVEPERFORMANCEWHILELOWERINGENVIRONMENTALIMPACTTHEABBGROUPOFCOMPANIESOPERATESINAROUND100COUNTRIESANDEMPLOYSABOUT108000PEOPLEESTABLISHEDINSEPTEMBER1992ABBXIAMENSWITCHGEARCOLTDTHELEADINGMEDIUMVOLTAGESWITCHGEARMANUFACTUREANDRESEARCHCENTERINTHEASIAPACIFICREGIONWASTHEFIRSTABBJOINTVENTUREINCHINATHECOMPANYSPECIALIZESINTHEPRODUCTIONSALESANDSERVICEOFMEDIUMVOLTAGESWITCHGEARANDBREAKERSANDRELATEDAPPARATUSETCUPTONOWMORETHAN2000STATEKEYPROJECTSINCHINAHAVEUSEDOURSWITCHGEARSUCHASSHANGHAIBAOSTEELMILLTHEGREATHALLOFTHEPEOPLEANDTHEMEMORIALHALLOFCHAIRMANMAO厦门ABB开关有限公司大力引进世界先进的设备和管理信息系统金加工车间采用最新的FMS柔性生产线由电脑控制实现自动化生产应ERP企业资源计划管理系统把销售生产计划采购管理仓库管理生产过程控制财务管理和质量管理连为一体将FMSERP与CADPDM计算机辅助设计产品数据系统整合成CIMS计算机集成制造系统充分利用物力和人力资源控制生产运作减少库存提高质量和生产率降低制造和管理成本厦门ABB开关有限公司秉持为所有利益相关方创造价值的理念率先在中国通过了ISO9001质量体系ISO14001环境管理体系认证和清洁生产企业认定2002年荣获全国质量管理奖通过OHSAS18001职业健康安全管理体系认证2003年公司取得完善计量检测体系合格证书四种产品UNIGEARZS1UNIGEARZS32VD4和V获得中国型环境标志验证证书公司目前正全力推行六个西格玛以持续改进公司的产品和服务质量以及管理水平公司始终将客户的需求和期望放在第一位通过积极沟通有效处理客户投诉开展客户调查活动和内部改进活动全面提高客户对公司产品和服务的满意程度建立长期稳定的伙伴关系公司建立良好的人力资源发展规划注重优秀企业文化的建设使具有积极性和创造性的员工在这里充分展现和发挥其才能1管理和领导11公司使命愿景价值观和方针COM使命持续满足市场对优质安全可靠的中压开关的需求促进中国中压开关行业进步和社会发展COM愿景成为世界最大的中压开关公司COM价值观为我们的客户创造价值客户成功质量优异创新和可COM客户中心方针使客户受益并增强其竞争力是我们长期成功的关键通过我们卓越的产品和服务满足客户的需求和期望ABBXIAMENSWITCHGEARCOLTDUTILIZESADVANCEDEQUIPMENTANDMANAGEMENTINFORMATIONSYSTEMSTHEFMSFLEXIBLEMANUFACTURINGSYSTEMAUTOMATESPRODUCTIONINTHEMACHINESHOPTHEERPENTERPRISERESOURCEPLANNINGSYSTEMENABLESINFORMATIONFROMSALESPRODUCTIONPLANNINGPURCHASINGINVENTORYCONTROLFINANCIALANDQUALITYTOBECOORDINATEDANALYZEDANDTRANSMITTEDTOTHERESPECTIVEPARTIESINVOLVEDTHECIMSCOMPUTERINTEGRATEDMANUFACTURINGSYSTEMLINKSTHEFUNCTIONSOFFMSERPANDCADPDMCOMPUTERAIDEDDESIGNPRODUCTDATAMANAGEMENTFORBETTERUSEOFMATERIALSMACHINERYANDHUMANRESOURCESFORBETTERCONTROLOFTHEPRODUCTIONSCHEDULINGANDMANAGEMENTOFTOTALMANUFACTURINGOPERATIONFORTHEREDUCTIONOFINVENTORYANDTHUSITHASMADEITPOSSIBLETOIMPROVEQUALITYANDPRODUCTIVITYANDREDUCEPRODUCTIONCOSTABBXIAMENSWITCHGEARCOLTDADHERESTOCREATEVALUEFORALLSTAKEHOLDERSTAKESTHELEADINSUCCESSFULCERTIFICATIONINISO9001QUALITYSYSTEMISO14001ENVIRONMENTALMANAGEMENTSYSTEMANDCLEANERPRODUCTIONENTERPRISEINCHINAWONCHINAQUALITYMANAGEMENTAWARDANDOHSAS18001CERTIFICATIONIN2002THECOMPANYWASAWARDEDCERTIFICATEFORPERFECTINGTHESYSTEMOFINSPECTIONMEASUREMENTANDTESTANDFOURPRODUCTSUNIGEARZS1UNIGEARZS32VD4ANDVWEREAWARDEDCHINESETYPEENVIRONMENTALLABELSIN2003THECOMPANYISNOWPUSHINGAHEADONALARGESCALESIXSIGMATHECOMPANYWILLSPARENOEFFORTINCOMMUNICATINGWITHCUSTOMERSPROVIDINGRESOLUTIONTOTHECUSTOMERCOMPLAINTSCARRYINGOURCUSTOMERSURVEYANDINTERNALPERFORMANCEIMPROVEMENTWITHAVIEWTOENHANCETHECUSTOMERSATISFACTIONANDBUILDLONGTERMPARTNERSHIPWITHTHECUSTOMERSTHECOMPANYHASAGOODHRPLANNINGSYSTEMANDHASATTACHEDGREATIMPORTANCETODEVELOPINGAGOODCOMPANYCULTUREPEOPLEWHOAREINITIATIVEANDCREATIVEHEREWILLFINDMANYOPPORTUNITIESTOREVEALTHEIRINTELLIGENCE1MANAGEMENTANDLEADERSHIP11COMPANYSMISSIONVISIONVALUESANDPOLICIESCOMMISSIONTOWORKUNREMITTINGLYTOSATISFYTHEMARKETREQUIREMENTSFORSAFEANDRELIABLEMVSWITCHGEARSWESHALLHELPPROMOTETHEDEVELOPMENTOFCHINASSWITCHGEARINDUSTRYANDCONTRIBUTETOTHEPROGRESSOFSOCIETYCOMVISIONTOBETHELARGESTMEDIUMVOLTAGESWITCHGEARCOMPANYINTHEWORLDCOMVALUESCREATINGVALUEFOROURCUSTOMERSCUSTOMERSUCCESSQUALITYEXCELLENCEINNOVATIONCREATINGVALUEFOROUREMPLOYEESEMPLOYEEDEVELOPMENTLEADERSHIPANDPEOPLEMANAGEMENTCREATINGVALUEFOROURSHAREHOLDERSINCREASINGSHAREHOLDERVALUECREATINGVALUEFORSOCIETYSUSTAINABILITYWORKINGTOGETHERTOCREATEVALUEGROUPUNITYRESULTSORIENTEDACTIONCOMMUNICATINGBUSINESSETHICSCOMCUSTOMERFOCUSPOLICYADDVALUETOOURCUSTOMERSANDENHANCINGTHEIRCOMPETITIVENESSARECRITICALTOOURLONGTERMSUCCESSSATISFYOURCUSTOMERSNEEDSANDEXPECTATIONSBYOUREXCELLENTPRODUCTSANDSERVICES为开发最适用的产品和服务应理解客户的需求和期望使我们的经营过程与客户供应商紧密结合共同建立伙伴关系和改进运作业绩在国内各主要市场占有份额连同我们的全球资源是我们赢得客户信任并对其需求作出反应的关键员工中心方针我们力图通过提供富有挑战和回报的工作环境为所有的员工提供发挥和拓展其技能知识和创造性潜能的机会这不仅将使员工受益同时也将使公司受益我们鼓励多元化个人主动性创业精神和对客户需求做出迅速反应的行为根据个人品质专业能力主动性和贡献能力招聘和提拔员工尊重并鼓励多元化以创造性的方式管理多元化避免任何基于性别种族和宗教的歧视鼓励员工在作为个人和团队成员时都发挥其最大潜能鼓励并奖励成就创造力和实干行为COM质量方针ABB是质量的象征我们所有的许诺行为和产品都是ABB质量意识的体现使客户满意是我们最重要的质量准则如何让我们的客户对我们充满信心是我们的职责我们的承诺和产品必须和客户的要求及约定条款相一致每一次的产品交付都应对未来的业务有所促进质量目标的实现企业的竞争优势企业持续运作的成功都取决于我们的资源组织能力工作中的奉献精神而首要的是对质量的态度COM针测量设备完好计量数据准确检测体系完善计量检测体系要求测量设备配备合理化检测工作规范化人员培训制度化岗位责任标准化管理工作程序化COM环境健康和安全方针保护环境降低职业健康和安全风险是厦门ABB开关有限公司的重要方针公司向员工客户和公众承诺确保每一运作均以可靠的符合环境健康和安全要求的方式进行我们的商业活动符合ABB集团基于国际商会ICC持续发展商务公约而建立的环境政策和社会政策本方针可为公众所获取UNDERSTANDOURCUSTOMERSNEEDSANDEXPECTATIONSINORDERTODEVELOPTHEMOSTSUITABLEPRODUCTSANDSERVICESINTEGRATEOURBUSINESSPROCESSESWITHCUSTOMERSANDSUPPLIERSTHROUGHBUILDINGPARTNERSHIPSANDIMPROVINGOPERATIONALPERFORMANCETOGETHERWINTHETRUSTFROMOURCUSTOMERSANDRESPONDTOTHEIRREQUIREMENTTHROUGHOURLOCALPRESENCEINALLMAJORMARKETSTOGETHERWITHOURGLOBALRESOURCESCOMEMPLOYEEFOCUSPOLICYWEAIMTOPROVIDEALLOUREMPLOYEESWITHTHEOPPORTUNITYTOUSEANDEXPANDTHEIRSKILLSKNOWLEDGEANDCREATIVEPOTENTIALBOTHFORTHEIROWNBENEFITANDFORTHATOFTHECOMPANYBYPROVIDINGACHALLENGINGANDREWARDINGWORKENVIRONMENTWEENCOURAGEDIVERSITYPERSONALINITIATIVEENTREPRENEURSHIPANDBEHAVIORRESPONSIVETOCUSTOMERNEEDSRECRUITANDPROMOTEPEOPLEBASEDONPERSONALINTEGRITYPROFESSIONALCOMPETENCESENSEOFINITIATIVEANDABILITYTOCONTRIBUTERESPECTANDENCOURAGEDIVERSITYANDFINDWAYSTOCREATIVELYMANAGEITAVOIDANYDISCRIMINATIONONTHEBASISOFGENDERRACEORRELIGIONENCOURAGEPEOPLETOREALIZETHEIRFULLPOTENTIALBOTHINDIVIDUALLYANDASTEAMPLAYERSENCOURAGEANDREWARDACHIEVEMENTCREATIVITYANDRESULTSORIENTEDBEHAVIORCOMQUALITYPOLICYTHEHALLMARKOFABBSHALLBEQUALITYALLOFOURCOMMITMENTSACTIONSANDPRODUCTSMUSTBERECOGNIZEDASANEXPRESSIONOFQUALITYOURMOSTIMPORTANTCRITERIONOFQUALITYISTHESATISFACTIONOFOURCUSTOMERSWEMUSTAIMATMAINTAININGTHEIRFULLCONFIDENCEINABBASASUPPLIERTHEDEMANDSANDSTIPULATIONSOFTHECUSTOMERMUSTBEMETBYOURCOMMITMENTSANDPRODUCTSCONFORMINGTOAGREEDTERMSEACHDELIVERYSHOULDCREATEARECOMMENDATIONFORFURTHERBUSINESSTHEACHIEVEMENTOFTHESEQUALITYGOALSANDCONSEQUENTLYOUROVERRIDINGGOALSTOCONTINUEOPERATINGASACOMPETITIVEANDSUCCESSFULENTERPRISEWILLBOTHBEDETERMIN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